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Serving Over 20,000 US Medical Transcriptionists

Worst company I have ever worked for

Posted By: Annie on 2008-09-23
In Reply to: Central Transcription Services - anyone have info on them? nm - TIA

I recently worked for Central Transcription Services (CTS) out of Michigan.  My account manager was great.  The pay was great - when I finally got it.  I don't know if they have cash flow problems or just poor management, but they NEVER  paid on time.  My last check there was 12 days late, which is why it was my last check....I quit!


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Worst company I ever worked for.
Sounds files are horrific, worst ESLs ever (and I'm very good with ESLs and do greater than 85% ESL), all kinds of internal problems, etc.   If you look back for previous posts you do find an occasional good post about them, but you'll find 10 bad ones for 1 good one.   There have even been people who ignored all the bad comments and went to work for them only to come back here and post that the bad posts were right and they were sorry they didn't heed them.    There is always work because there is such a turnover in MTs.   I also worked in QA and was offered a management position with them and the quality of the work I saw was so bad that I had to pretty much retype every file.  
I second that-worst company I ever worked for also..nm
nm
POLL:Worst company you ever worked for and why?

nm


Worst on-line company ever worked for
There is NO communication for MTs, between supervisors, QA, or anyone else. Company is highly secretive. QA is very rude!!! Receiving paychecks is consistently late. I would not advise working there for anyone.
Absolutely the worst company I have worked for. SM
Extremely disorganized, outdated platform (in terms of MedRiteXL), unprofessional management.
I worked for this company and it was the worst experience of my career.
I would advise you to search the archives on this board. You will be able to make your own decision based on that info.
ESL's are killer, worst I ever worked on SM
Disagree about email. They leave you alone to do horrible work.
DSG is one of the worst companies I have worked for
and I think they have a very high turnover rate. I did not even get my start-up paperwork for 3 weeks and I honestly feel this is because they have so many people quit the first 2 weeks they wait to see if you make it that far before they bother mailing out the package to you! I lasted 4 months - I was absolutely desperate or would have quit sooner. Their accounts are absolutely horrible, management is the worst I have ever seen - do not answer emails, demand you be on IM but only to IM you - never to answer an important question, if you bring up a legitimate question on an account specific they ignore you as if not important, inconsistent as heck on the account specifics, ask if they can call you and then finally call 2-3 days later, make a huge ordeal about minor things. Only thing they have going for them is the platform - other than that they pretty much are a horrible, horrible company and I would steer clear of them seriously.
Worst place I ever worked. Much of the same
info in the archives.  There is a reason they are constantly hiring and new accounts isn't one of them. 
I have worked for a lot of companies and can tell you this has the worst mgmt of sm
any company I know. They are unprofessional and they do not know how to manage.  They are running around like chickens with their heads chopped off, play people against each other (watch behind you if you go there) and you really do not want to go there.  They do hire outside the U.S., almost everywhere actually-not just India, the Phillippines, but as far away as Australia. Their tech support is bad and the company could care less about those that work for them.  On an up note, they pay on time. That's all I can say about them that is good.  You would do better working for any other service that is around than working for them. 
Yes, and it's the absolute worst. I've worked on a

nm


CBay is the worst place i EVER worked.
Liars and thieves. I do not like to be lied to and they did, all the time.
Worst place I've ever worked. I hear a lot about

a better than average pay, but no one ever says what it is.  If you do QA they need to pay hourly.  When I was QA I was better off retyping the reports.


They use Start/Start and require you to purchase it.  When I worked there they got a $20 discount if you told the company you worked for SoftScript, not sure if still that way.


I wouldn't recommend this company to anyone, but I do still have my foot pedal and software if you're interested.  


The platform used to be Apex. The worst thing I have EVER worked on.

I quit after a few days of struggling with that garbage. I made like $9 in two days LOL. I just remember typing a half hour only to get 30 lines and it was like over a full page of text. I'd say rip off...


Worst Company
I too feel your pain about losing your account to India, but unfortunately it will be inevitable that everyone will lose their account to India at some time or another with this company. It seems with them, they use the US MTs to gear those accounts up for the client, make their work look really good, while in the background training the India MTs to take it over one day, and they usually do. Spheris is the worst company out there. If every US MT would just not work for them anymore, it would be a perfect world...wouldn't it!! Unfortunately, that will never happen, hence Spheris living on and screwing yet just another MT over and over again in the process. My sympathies to all MTs that have to stoop to try make a living at Spheris, I will only hope for you all that you find a better company that appreciates you and your hard work one day!!
Worst company ever!!!
I worked for Cymed for almost 2 years, but they were bought out by SPi in the summer of 2006, and things really went downhill after that. I left a year ago, and it was the best decision I have ever made! I hear that things are even worse there now than they were when I was there. They treat their MTs horribly and don't even pay for spaces. There are MUCH better companies out there to work for! You will get totally screwed over by this company.
They are also the abSolute worst company. nm
 
SoftScript the worst company ever!!!
.....
Are they a perfect company, No..are they better, probably, but are the worst, definitely not.
Overall, I'm happy there. I have tried other job but thus far no one has compared to them in terms of benefits, and I love the leads we have. That is why I stay.  If there was a perfect company out there, we'd all be working there but they are pretty close and have a lot of happy employees.
Worst company out there. Horrible sound
quality, horrible ESLs, system not user friendly, loopy QA.   I would not recommend them to my worst enemy. 
This company is the pits! They have the worst program
to work on - supposedly a wonderful automated computerized, integrated with voice recognition, state of the art, etc., that is so far behind the times that you spend 20 minutes trying to just figure out how to do the demographics on each report.

NOTHING is automated. Nothing is uniform.
You get multiple types of reports from multiple accounts to work on, but you have to have the instruction sheets open at all times because there is nothing uniform about which block the date they want for that report goes in (like playing the game where you find the nut shell that the pea is hidden under), so just to be sure you got it in right, put it in all 3. Then make sure you select the right reason that there is a problem on the report. There are probably 20 reasons, several say the same thing, but you better pick the right one (and do not ever suggest they remove the ones you should not use, nor suggest that they only have 1 box to put a date in, or anything else about this program, because it can't be done.) You have to go to a minimum of 5 different screens just to finish the demographic garbage.

The problem is that management has gotten too far away from transcription. They sit in their ivory towers and do not realize how much clerical work the MLS has to do to complete a report. They are not open to any suggestions, always the same old story of we have always done it this way.

Technical support is a total joke. You can sit for hours and never hear a word on how to fix the problem. And when you do hear from them, it is always your fault.

Not sure if they have fixed any of the not-so-automated stuff recently, but I doubt it - they probably just created more boxes for the MLS to complete.

So do yourself a favor and find a different company. I found one that wrote their own program and it is great. You rarely have to do anything with demographics. Everything is quick and easy with good and SENSIBLE keystroke commands (ones you can relate the command to the letter of the alphabet, not something like using control+T to enter a patient name or whatever stupid command Transcend assigned to that field.

Editing is an even bigger joke. The team leads take all the good editing jobs and the MLS is left with the crap. And cherry picking is rampant.
What company is good in your opinion if Spheris is the worst? (nm)
nm

Thanks
SS is the abolute worst company on the face of the earth.

The sound quality of their files is horrendous, their dictators are mostly ESL and the absolute worst ESLs I've ever done and I do ESL all the time and am very good at them usually.  I found their platform very time consuming, tech support wasn't very good, QA was an absolute joke.    If you take this job you can forget the coffee, you'll need Valium.   If you read through the achives there are many posts stating basically the same thing so it wasn't just me.  There are even a couple of posts where people decided to take positions against the advice of many of us and they have come back and apologized that they lasted only a month or two and we were right, that it was the absolute worst company out there.  


I don't know anything about the other company.  I don't know if they are a new company or have changed names because I've only seen them mentioned on here a couple of times. 


 


How is it that in less than 1 year Medware goes from the best company to work for to the worst?

Let's hope AAMT does a better job of picking the next company of the year!


DSG IS MY WORST COMPANY VOTE... DONT WORK THERE...
I agree, they are unprofessional and rude. They throw you into a pool that they have overhired for and there is not enough work to go around... then they cry and complain when youre not hitting your production. They set impossible standards.... unless youre a brown-noser, in which case, see those peoples posts as the ones who would say anything positive about DSG. Its like the movie Mean Girls, and the mean girls are running the show there.
company is bad but the Tennessee management team is the worst. Run! -nm
nm
Worst company to work for. Read the archives and you'll
be hard pressed to find anything good about this company. 
Getting the worst shift and worst work are two different things...
If you are new, you may not get the best shift, but everyone should share in the difficult work. No one person should be stuck with ESLs because they are new. Maybe the new hires won't get first pick of holidays...things like that, but shouldn't get stuck with all ESLs. Doesn't make sense.
A company is ONLY supposed to verify that someone worked there, what dates they worked, whether PT o
and last date worked. It opens everyone up to a lawsuit if more is given, so most companies are told by their attorneys and business advisors to verify only.

No one has a right to a reference, only verification of employment.
Worst of the worst...I agree with RUN
Please - don't learn the hard way!  You will only waste your time and run the risk of not making anything to boot unless you have a relative who is a big city lawyer.  Under the sugar coating is something very bitter.
Best company I have ever worked for, and I have worked for a lot!
I can't believe some of the things these people say here, and have to wonder if it just the same person or two bashing. I have been at MDI for four years and I do not have a low workload and I get treated very, very well.
I think it is. He worked for my company
and this is the name he went by.  Might not be his birth name, but isn't just an internet moniker.
How do you know? Have you worked there? Maybe the company

just expects their MTs to do their job. Ever think of that?


I ask because I have worked for the same company

for 15+ years, and I don't like the way they are conducting their business right now.  So, I ask.  I think, like everything, you can take it with a grain of salt, BUT when you see a consistent complaint, then there is cause for alarm. 


I also want to know if a company pays fairly, keeps their word with regard to what is offered, if they have a high number of ESL doctors on their accounts, what type of transcription platform they use and is it easy to learn, and how quickly and accurately QA answers questions. 


Those are not things that can be observed from an ad for employment and instead come from the people who work for a company or have worked for a company. 


 


If this is the only company you have worked for then you don't know

there is any better out there.   I don't mean this to be ugly, but if you only have one year of experience you aren't qualified to be an editor, I don't care how good of an MT you are.  It just isn't enough experience and speaks tons for the quality of work that is produced.   Since I was also in QA I know the kind of work that is produced.   I've been in the business nearly 20 years and I'm still learning.  


I was actually offered a management position with SS after working for them for only 4 days, so obviously I'm good at what I do and they had no complaints with me.    Everything I said is/was true.


They were the best company I ever worked for (sm)
I left because I needed benefits of an employee position. However, they were the nicest QA. They left you alone. They didn't have the nonsense I've dealt with at Webmedx. I would have loved to have stayed with them if I could have afforded to. If you get your benefits from someplace else, they're really worth it.

What others are saying about having a hard time getting hired on is absolutely true, however. They don't have a dedicated recruiter, but instead have an owner who is wearing many hats including that of recruiter. I had to message her several times, call multiple times, and really pursue it to get hired on. I was persistent, and later I was glad that I had been.

I haven't been with them for many months now. They were a bit behind with technology, but not the worst. Being able to work whenever you want is definitely a huge plus.

I would highly recommend them still. Just know you've got to be persistent to the extreme to ever get past the resume/interview/email stage.
Anyone who has worked for more than one company can
tell you that every one of them - the good ones and the bad ones - have slow periods. Hence the concept of backup accounts. My backup account is actually p.r.n. with another company, and it works perfectly for me.
With every company I have worked for
you most certainly need the speed of DSL or cable to be able to do the work. I have DSL and mine still goes slow sometimes. There is no way it would work with simple dial up.

It's not the companies' fault that you do not have access to DSL or cable. I know some companies do not allow satellite, but there are many others that do so I would seriously look into that.


I worked for a company that had both

union electricians and pipefitters.  I did the payroll so I know what dues were.  Their dues way back then were steep.  If the union called for a strike the union did pay them for a certain amount of weeks, but not at full salary and if the strike went longer they were SOL. 


I know many people in unions who don't want to be in them, but due to their occupation have no choice.  In theory unions are a good thing, in reality not so much.  


If an organization like the former AAMT would have fought for us that would have made a difference.  Where does all the money go they get in dues each year?  It doesn't benefit me in any way, shape, or form.  They should us out.


I never worked for company, so was not SM
my bad experience. This person is a recruiter for Webmedx. She used to be recruiter for Spheris and she lies. I have never worked for Webmedx.
I have never worked for a company that
started one out on easy dictators. They have limited work-type, but not the dictators. They have given samples of any hard ones. If you are getting that many ESLs, then that is what they are getting also. Can't learn them if you don't actually do them.
I worked for a company
for eight years that finally decided to outsource to India, and when they did they decided to cut all their American transcriptionists pay to 5 cents per line.

5 CENTS PER LINE???? Shoot, I didn't even start at that fresh out of school. It's just ridiculous. The more ridiculous part is that some people actually stayed.
Who said I worked for that company?
Never did, imagination working overtime.
I worked for a company....
for 8 years and NEVER got a raise!  I even asked once and was told We don't give raises, you have to raise your production to get paid more.  Okay, so after 8 years on one job I am quite certain I've figured out all of the nooks and crannies, not gonna find a quicker way to type and I type fast already, so basically I NEVER get a raise!  I have heard of other companies that never get raises either, so just be thankful you got one:)
KS has been the best company I have worked for sm
thus far! The people there are great and sure there are slow times! Learn a different account. There is always a learning curve on any account one may get, hang in there!
Worked for company that was sold
I worked for a US company that was sold to an Indian company.  It was truly a nightmare.  No one had any kind of plan as to what was going to happen, there were management changes weekly, and in the end, nearly ever US MT was laid off or fired and nearly all of the work was sent to India.  Right after the company was sold, paychecks bounced, utilities in our building were shut off for nonpayment, expenses were not reimbursed, and even health insurance premiums were not paid and many people had no healthcare coverage for nearly a month. 
I worked for the same company the whole time and

just traveled for a year.  I downloaded via FTP site so as long as I had internet access I could work anywhere.  I have direct deposit so I didn't have to worry about that.   My family and I traveled through 34 states and Mexico and I worked the whole time.


Probably not what you were asking, but maybe something you hadn't considered. 


How long had you worked for the company? sm
I feel like a dolt for not doing any research on this company before beginning to work for them. I was already a bit apprehensive because they do not have direct deposit. Had you worked for them long before the problem with the paychecks? My feeling is, first check they miss, I'm outta here, but that does not compensate for the money already lost. :(

Thanks!
I worked for this company. The one thing they do have
Maybe you should ask for backup accounts, more than 1. They never run out of work, at least they didn't when I worked there 6 months ago. On the other hand, they have been hiring a lot lately. Can't hurt to ask for a backup.
I have worked for both. It just depends on the company..sm
the smaller one treated me better, but pay was less, benefits were less, however, more flexible in scheduling and treated more like a person than a number. The bigger companies I have worked for pay better, better benefits, but you are treated like a number, not too much personal chit-chat with other employees or with your supervisor and not as much flexibility in scheduling. Depends on what you are looking for.
By all means ask. I once worked for a company and had
an extremely difficult account.  The platform was difficult, the company was very large and disorganized, sound quality bad, no samples, and lots and lots of very difficult ESLs.  I had several years of MT experience, but very little ESL experience and was way in over my head.  I turned in my notice and was offered another account that wasn't supposed to be as challenging, but was.   Anyway, if the MTSO wants to keep you, it is in their best interest to do whatever is reasonably necessary to make you happy.  Now if you asked to be switched multiple times that is a whole other issue.