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Serving Over 20,000 US Medical Transcriptionists

I worked for this company and it was the worst experience of my career.

Posted By: been there on 2005-08-04
In Reply to: Thoughts about Heartland.... - H2O

I would advise you to search the archives on this board. You will be able to make your own decision based on that info.


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Worst experience of my career.
//
Worst company I ever worked for.
Sounds files are horrific, worst ESLs ever (and I'm very good with ESLs and do greater than 85% ESL), all kinds of internal problems, etc.   If you look back for previous posts you do find an occasional good post about them, but you'll find 10 bad ones for 1 good one.   There have even been people who ignored all the bad comments and went to work for them only to come back here and post that the bad posts were right and they were sorry they didn't heed them.    There is always work because there is such a turnover in MTs.   I also worked in QA and was offered a management position with them and the quality of the work I saw was so bad that I had to pretty much retype every file.  
I second that-worst company I ever worked for also..nm
nm
Worst company I have ever worked for
I recently worked for Central Transcription Services (CTS) out of Michigan.  My account manager was great.  The pay was great - when I finally got it.  I don't know if they have cash flow problems or just poor management, but they NEVER  paid on time.  My last check there was 12 days late, which is why it was my last check....I quit!
POLL:Worst company you ever worked for and why?

nm


Worst on-line company ever worked for
There is NO communication for MTs, between supervisors, QA, or anyone else. Company is highly secretive. QA is very rude!!! Receiving paychecks is consistently late. I would not advise working there for anyone.
Absolutely the worst company I have worked for. SM
Extremely disorganized, outdated platform (in terms of MedRiteXL), unprofessional management.
Have you tried ads on Monster Jobs and Career Builder w/your experience? nm
s
My worst experience ever was with her.

Isn't it funny how some find a home where others run?  Maybe it was timing.  Who knows?  I would not recommend taking a job with her but sounds like some are quite happy and treated well.


Good luck!


My worst experience in life.
nm
Worst experience of my life!!!! I considered
I went to work there and management put me through the ringer, literally. Please, do yourself a favor and find another company.
Spheris was the worst experience of my life!
Horrible, HORRIBLE accounts, and no one to speak with if you encounter trouble - just voice mail! I didn't even give them 2 weeks notice because it was such a waste of my time, which I have never done before with any job that I've had. I wish you the best of luck in your job search. After 7 years of service, they should treat you better than that.
I so agree, in my experience some of the absolute worst MTs
were the ones with all the so-called experience! Obviously that says a lot for where they had worked. I have heard too often many companies do not do any type of random evaluations or spot checks on the MTs or that the QA department is short-staffed or not so great themselves...so there's a couple of possible reasons.
ESL's are killer, worst I ever worked on SM
Disagree about email. They leave you alone to do horrible work.
DSG is one of the worst companies I have worked for
and I think they have a very high turnover rate. I did not even get my start-up paperwork for 3 weeks and I honestly feel this is because they have so many people quit the first 2 weeks they wait to see if you make it that far before they bother mailing out the package to you! I lasted 4 months - I was absolutely desperate or would have quit sooner. Their accounts are absolutely horrible, management is the worst I have ever seen - do not answer emails, demand you be on IM but only to IM you - never to answer an important question, if you bring up a legitimate question on an account specific they ignore you as if not important, inconsistent as heck on the account specifics, ask if they can call you and then finally call 2-3 days later, make a huge ordeal about minor things. Only thing they have going for them is the platform - other than that they pretty much are a horrible, horrible company and I would steer clear of them seriously.
Worst place I ever worked. Much of the same
info in the archives.  There is a reason they are constantly hiring and new accounts isn't one of them. 
I have worked for a lot of companies and can tell you this has the worst mgmt of sm
any company I know. They are unprofessional and they do not know how to manage.  They are running around like chickens with their heads chopped off, play people against each other (watch behind you if you go there) and you really do not want to go there.  They do hire outside the U.S., almost everywhere actually-not just India, the Phillippines, but as far away as Australia. Their tech support is bad and the company could care less about those that work for them.  On an up note, they pay on time. That's all I can say about them that is good.  You would do better working for any other service that is around than working for them. 
Yes, and it's the absolute worst. I've worked on a

nm


CBay is the worst place i EVER worked.
Liars and thieves. I do not like to be lied to and they did, all the time.
Worst place I've ever worked. I hear a lot about

a better than average pay, but no one ever says what it is.  If you do QA they need to pay hourly.  When I was QA I was better off retyping the reports.


They use Start/Start and require you to purchase it.  When I worked there they got a $20 discount if you told the company you worked for SoftScript, not sure if still that way.


I wouldn't recommend this company to anyone, but I do still have my foot pedal and software if you're interested.  


The platform used to be Apex. The worst thing I have EVER worked on.

I quit after a few days of struggling with that garbage. I made like $9 in two days LOL. I just remember typing a half hour only to get 30 lines and it was like over a full page of text. I'd say rip off...


The exact same experience I had. Had the worst ESL dictation I've had in my life, was in tears NM
NM
Worst Company
I too feel your pain about losing your account to India, but unfortunately it will be inevitable that everyone will lose their account to India at some time or another with this company. It seems with them, they use the US MTs to gear those accounts up for the client, make their work look really good, while in the background training the India MTs to take it over one day, and they usually do. Spheris is the worst company out there. If every US MT would just not work for them anymore, it would be a perfect world...wouldn't it!! Unfortunately, that will never happen, hence Spheris living on and screwing yet just another MT over and over again in the process. My sympathies to all MTs that have to stoop to try make a living at Spheris, I will only hope for you all that you find a better company that appreciates you and your hard work one day!!
Worst company ever!!!
I worked for Cymed for almost 2 years, but they were bought out by SPi in the summer of 2006, and things really went downhill after that. I left a year ago, and it was the best decision I have ever made! I hear that things are even worse there now than they were when I was there. They treat their MTs horribly and don't even pay for spaces. There are MUCH better companies out there to work for! You will get totally screwed over by this company.
They are also the abSolute worst company. nm
 
SoftScript the worst company ever!!!
.....
Are they a perfect company, No..are they better, probably, but are the worst, definitely not.
Overall, I'm happy there. I have tried other job but thus far no one has compared to them in terms of benefits, and I love the leads we have. That is why I stay.  If there was a perfect company out there, we'd all be working there but they are pretty close and have a lot of happy employees.
Worst company out there. Horrible sound
quality, horrible ESLs, system not user friendly, loopy QA.   I would not recommend them to my worst enemy. 
This company is the pits! They have the worst program
to work on - supposedly a wonderful automated computerized, integrated with voice recognition, state of the art, etc., that is so far behind the times that you spend 20 minutes trying to just figure out how to do the demographics on each report.

NOTHING is automated. Nothing is uniform.
You get multiple types of reports from multiple accounts to work on, but you have to have the instruction sheets open at all times because there is nothing uniform about which block the date they want for that report goes in (like playing the game where you find the nut shell that the pea is hidden under), so just to be sure you got it in right, put it in all 3. Then make sure you select the right reason that there is a problem on the report. There are probably 20 reasons, several say the same thing, but you better pick the right one (and do not ever suggest they remove the ones you should not use, nor suggest that they only have 1 box to put a date in, or anything else about this program, because it can't be done.) You have to go to a minimum of 5 different screens just to finish the demographic garbage.

The problem is that management has gotten too far away from transcription. They sit in their ivory towers and do not realize how much clerical work the MLS has to do to complete a report. They are not open to any suggestions, always the same old story of we have always done it this way.

Technical support is a total joke. You can sit for hours and never hear a word on how to fix the problem. And when you do hear from them, it is always your fault.

Not sure if they have fixed any of the not-so-automated stuff recently, but I doubt it - they probably just created more boxes for the MLS to complete.

So do yourself a favor and find a different company. I found one that wrote their own program and it is great. You rarely have to do anything with demographics. Everything is quick and easy with good and SENSIBLE keystroke commands (ones you can relate the command to the letter of the alphabet, not something like using control+T to enter a patient name or whatever stupid command Transcend assigned to that field.

Editing is an even bigger joke. The team leads take all the good editing jobs and the MLS is left with the crap. And cherry picking is rampant.
What company is good in your opinion if Spheris is the worst? (nm)
nm

Thanks
SS is the abolute worst company on the face of the earth.

The sound quality of their files is horrendous, their dictators are mostly ESL and the absolute worst ESLs I've ever done and I do ESL all the time and am very good at them usually.  I found their platform very time consuming, tech support wasn't very good, QA was an absolute joke.    If you take this job you can forget the coffee, you'll need Valium.   If you read through the achives there are many posts stating basically the same thing so it wasn't just me.  There are even a couple of posts where people decided to take positions against the advice of many of us and they have come back and apologized that they lasted only a month or two and we were right, that it was the absolute worst company out there.  


I don't know anything about the other company.  I don't know if they are a new company or have changed names because I've only seen them mentioned on here a couple of times. 


 


How is it that in less than 1 year Medware goes from the best company to work for to the worst?

Let's hope AAMT does a better job of picking the next company of the year!


DSG IS MY WORST COMPANY VOTE... DONT WORK THERE...
I agree, they are unprofessional and rude. They throw you into a pool that they have overhired for and there is not enough work to go around... then they cry and complain when youre not hitting your production. They set impossible standards.... unless youre a brown-noser, in which case, see those peoples posts as the ones who would say anything positive about DSG. Its like the movie Mean Girls, and the mean girls are running the show there.
company is bad but the Tennessee management team is the worst. Run! -nm
nm
Worst company to work for. Read the archives and you'll
be hard pressed to find anything good about this company. 
horrible, horrible contact person! Worst experience ever. SM
Turned it down because of the arrogance and attitude.

That was not long ago. Ads run every 2 - 3 months.
Getting the worst shift and worst work are two different things...
If you are new, you may not get the best shift, but everyone should share in the difficult work. No one person should be stuck with ESLs because they are new. Maybe the new hires won't get first pick of holidays...things like that, but shouldn't get stuck with all ESLs. Doesn't make sense.
A company is ONLY supposed to verify that someone worked there, what dates they worked, whether PT o
and last date worked. It opens everyone up to a lawsuit if more is given, so most companies are told by their attorneys and business advisors to verify only.

No one has a right to a reference, only verification of employment.
My experience is I worked about
the archives before applying.  Much of it was about bad QA, a horrible platform and bad dictators.  My QA experience was actually very positive and I had someone who was patient and took a lot of time attempting to help me adjust.  It was very personalized which I loved.  I almost felt guilty when I decided I had to leave.  There is no way I was going ot pay my bills or enjoy coming to work each day.  The dictators and voice files were terrible. The platform was just no frills.  Nothing good or bad about it in my opinion except maybe a little slow?  The office staff was friendly enough but I don't think they actually knew what they were doing.  Maybe they were new to the company too?
It's been my experience that it ends on your last day worked. nm
xxxxxxxx
I had this experience when I worked for Precyse.
Glad to be gone from that nonsense.
Has anyone worked with Linda Kelley of TTS/Medware & can you tell me about your experience, please?

Has anyone worked with Linda Kelley of TTS/Medware, and can you please tell me about your experience??  THANKS SO VERY MUCH, your time is greatly appreciated!!!


 


 


Only if you need the experience I guess. I worked some real low-paying ones -
in the beginning for that reason. If you mean the letterhead and like page numbers, then no. But if you're referring to the headings like HPI, PMH, etc., those should be included. You have to put them in. I know at least 1 company that cleverly didn't pay for them. That was quite a few years ago. I quit in 3 mos.
Absolutely not. In my recruting experience many were old-timers having worked
It is frightening.
I had a good friend who worked for them and had an awful experience.

She said that the work load was sporadic at best.  They would either be drowning in work or starving.  She said that her pay was late two or three times and when she questioned management on it they were extremely rude.  She said that the owner/manager of the company was a nightmare who was prone to screaming fits and berating those who disagreed with her.


You can take this for what it's worth.  I hope it helps with your decision.


Speaking from experience.. you work all day and make nothing. I also have worked for other companies
on Escription and made a lot more.I just came to the conclusion that they do not pay for headers, footers, spaces etc.. I swear I would work 8 hours and be lucky to make $50. It was my first Escription account so when I changed companies I could not believe it. I make in a few hours what took me 10-12 hours to make at Focus. Dont waste your time. They design it so you dont make any money. What a waste of time working there.
Worst of the worst...I agree with RUN
Please - don't learn the hard way!  You will only waste your time and run the risk of not making anything to boot unless you have a relative who is a big city lawyer.  Under the sugar coating is something very bitter.
Best company I have ever worked for, and I have worked for a lot!
I can't believe some of the things these people say here, and have to wonder if it just the same person or two bashing. I have been at MDI for four years and I do not have a low workload and I get treated very, very well.
Bad Experience with company
Anybody ever quit working for a company and then have them treat you like dirt?  I recently gave notice at a company and they wanted to know the reason I was quitting.  I was very honest with them about the reason why and they said you are done working for us now.  I was in no way unprofessional in my explanation of why I was leaving,  and felt I did not deserve that kind of treatment.  I was very disappointed in them as I thought they were better than that.  I guess I am better off now not working for them. 
May not be the best company, but is not bad for experience.
I don't know where they rate as far as companies go. I worked with them for a while and they were okay. The account I was on hardly ever ran out of work, platform was easy, client specs were clear. They followed the BOS.

Good luck to you.
In my experience, a company is not going to wait
for you for a month or so. They will most likely tell you to reapply when you are ready. Best bet in this market is to stick with your company - sounds like the Q - and try out the new company at the same time - Since you are needing bennies, you won't be able to do part-time with your current employer, but that is sort of how it is out here in MT world right now. The jobs are there now, and they have thousands of applications at any given moment. So its best to try to juggle 2 to be sure the new one isn't the same as the old one - which has happened to me so many times that I stuck with my old job. That's very hard to do during the holidays, though, so maybe just wait til the New Year?