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wherever customer service is deplorable!...nm

Posted By: bad customer service? won't shop there again. on 2006-12-10
In Reply to: is there a store you will not shop - in no matter what?




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Customer service in outer space
I made a service call on my freezer this morning and got a woman who could barely speak English, then had the nerve to tell me I had a bad phone because she could barely hear me - asked where she was and naturally that would be India.
Nordstrom.com sells BE Makeup and has faster shipping/ better customer service. ;-) nm
:-)
Even higher bill w/3 cells & a land line, but sound quality & customer service are good.
s
Customer always right

I will tell you this, when my daughter gets these people on the phone, they never forget her.  She nearly has them in tears by the time she is finished with them.  She is polite and nice at the beginning, but when they start giving her the run aruond, she goes to work on them.  She always gets action.  If I have to deal with anyone over the phone, guess who takes over?



The 5 Millionth Customer

Two guys are in line at the grocery store. Man A lets Man B cut in front of him, when Man B said he was late for work. When Man B got to the register, he found out he'd won a $500 prize for being their 5 millionth customer. Had Man A not been generous, he would have won the prize money.


If this happened to you, would you share the money with Man A, or would you say "Sorry about your luck, you didn't have to let me cut in front."


(This was a set-up to see how customers would react.)


Dear Customer,
If I am asking for information, it is because I need it. You should thank me for checking your id. I don't care if nobody else asks or if you have spent thousands of dollars in this store. I don't care if it is a business check, I need to know who presented it! When you yell at me and turn all red, all I can think is that you will stroke out right in front of me, and I'm not going to want to help resuscitate you.
Customer: As long as you are NOT
one of those really creepy ones who says absolutely nothing but filthy pickup lines and makes me hesitant to walk to my car alone at night, I'll be happy to chit-chat and smile. :)
I'm a Charter customer. sm
Service has been fine. Make sure you keep their 1-800 number in your phone book because if you need to call them, that is the only way you can reach them. Also, usually they have an automated customer service to begin with before you get an actual person. It will tell you to turn off your computer, unplug your modem and router (if you have a router), wait a minute and plug everything back in and turn your computer back on. If you've already done this, I just keep hitting 0 (the zero button) on the telephone, and then you will get a real person. Once you talk to someone, they are usually able to fix the problem. If they don't, they'll schedule an appointment. However, 9 times out of 10, after I've waited an hour or 2, usually the internet is back up, and then I call them back to cancel the appointment. All in all, I have been very happy with them and have not had any down time in a long time (knock on wood).
I was a grocery checker and he was my Sunday customer (kinda long)..

I would only see him on Sundays, usually every other, and I would look for him when I was on my breaks or lunch. Our offices and breakroom were upstairs with large picture windows and you could see most of the store. If I would see him wandering the aisles I would run down and open my checkstand for him. He came through my line one time and we made small chit chat. I asked him about a current event that was going on in our state that was pretty big news and he knew nothing about it; he had been on a 2 week business trip and hadn't heard the news. He then told me he was going sturgeon fishing for a couple of days; I acted interested and the next time he came through my line he brought me some smoked sturgeon. I hate fish, but of course took it anyway, thanked him profusely, and gave it to a neighbor (and my cats!). From then on for about 2 months I would see him every other Sunday. I scoped out what he bought, and determined he wasn't married (you can tell a lot about a person by what they grocery shop for).


Then, one day when I got off work, I had to do some grocery shopping. I was talking to a customer of mine in the produce section when all of a sudden here comes Mr. Sunday, who happened to work with the customer I was chatting with. Mr. Sunday said hi to me, general chit chat, and our mutual friend said that Mr. Sunday was a great guy, we looked cute together, maybe he should ask me out. Awkward moment, much laughter, customer leaves. Mr. Sunday and I are standing by the magos (he loves them, I hate them), he picks one out, asks me if I like them, I say yes (have lied twice now about food), grab one and buy it. My teenage daughter asked me when I got home what I was going to do with it and I said I didn't know; the neighbor got the mango too.


Finally, after not seeing Mr. Sunday for 2 weeks, I was gettng ready to go home on a weekday when all of a sudden who should come in but him. We literally bumped into each other. He asked me if I got the messages he left at the store for me. I told him no. He then looked at my nametag and said, "No wonder you didn't get the message, I thought your nametag said Sandra." Not my name....Apparently he called and left 3 messages for Sandra. They told him no one by that name worked there, hence I never got the messages. He gave me his phone number, told me to call him when I was free for lunch, and the rest is history. I found out he only came in on Sunday because he lived rurally, came in to go to church, only had to shop every other week because he was single (actually newly divorced). He worked in town but did 12-hour shifts, so if he came into the store at all to shop I was already off work by the time he came in.


Ten years later, he has since learned that I hate fish and mangos and what my REAL name is. We have an absolutely wonderful marriage, he makes me laugh every day, and he is a wonderful man. All because of the grocery store.


thank YOU for your service!
No matter what branch, age, sex, etc., the entire military has my utmost respect.  I only hope they know how many of us get a lump in our throats whenever we thank them on the street OR watching something as moving as this.  I know I'll never forget! 
met in the service
Met in the service overseas. Dated a short while then went to Denmark to get married. Lots of soldiers were getting married this way. In Denmark there were 8 other military couples with us getting married. DH and I knew each other not very long. It's been 32 years this year.
I do not tip if it is self-service.
x
You mean own your own MT service?
If so, yes, there is a book. My friend has it. I will have to get the name of it from her.
They can refuse service to anyone at will.
Even Wal-Mart can throw you out for any reason they want.

I'm glad he did it. I went to Jeff Ruby's Louisville website and sent him a support e-mail!

Thank goodness business owners can still decide WHO they want to serve and do business with!!!!

My vet has a service that provided sm
the transportation to the cremation facility, which is about 2 hours away and the remains were mailed back to the office and I picked up the pretty little tin when my 14-year-old Cocker died 2 years ago. She is now in my curio cabinet with her picture so I don't forget her. She had to be put down as well, very, very severe stroke and was not coming out of the seizure she has having. I didn't have any problem making the decision. I couldn't stand watching her suffer so. It cost about 200.00 to have her cremated but I didn't want to bury her in my yard. Too many wild critters running around that like to dig.
We met in the service in Germany
I was stationed in Germany and about a year later he was assigned to my unit. He was very very handsome and very mysterious. We didn't date (or even really speak much of maybe 5 words to each other) until end of June of 82 and July 15 we took a train to Denmark and got married. Shocked the you know what out of our families. This July is our 26th Anniversary.
Believe it or not a Dating Service
I was sick of meeting losers so I decided to take the chance. We were engaged after three months and married nine months later and will be married for 17 years in September. The first time he introduced me to his friends a week or so later, they told him we were going to get married.
our service is almost never interrupted
x
Dating Service
I was tired of not being able to meet anyone. I actually got matched with a lot of great guys, but no one struck me as "the one" until I met my now husband. We talked for about 5 hours at the restaurant our first date and saw each other every day after that. We were engaged after a month and got married a year later. Now almost 18 years late we have to great daughters 15 and 5.
Met through a dating service
I was sick of not being able to find anyone decent. I say it was fate, because he said he hated answering machines so when he called me the first time, and I wasn't home, he could have said forget it, but he decided to give me one more call and I was home that time. If he gave up the first time I never would have met him. We dated for one month, got engaged and married a year later. It will be 18 years this September.
How about diaper service?

Depending on how much you want to spend, you can buy as much time as you want.  My sister got 6 months worth as a shower gift and absolutely loved it!  The company initially set her up with a santized odor-less container to put the soiled one in and more than enough to last for a week, then they pick up the dirty ones and leave clean ones once a week.  It saves money for the new parents and is good for the environment too, no diapers in landfills.


 


I know 1 thing about the telephone service
my aunt and I both have supposedly the lowest priced land phone through Bellsouth or now bought out by AT&The. I have to have a cell phone because if not then I cannot get my DSL through them although I have cell phone. She lives in a state adjoining mine and her price for cell phone (we are not talking about long distance now) is a ridiculous say $12 a month and yet mine runs a little over $40 a month. I wish someone from the company could explain this 1 to me.
Don't bother with a cleaning service...
Save your money. We had a cleaning service twice a month for a year, and the day they cleaned the house, it looked wonderful, but the day after...yikes! Like it never happened. We have 3 kids and 2 dogs, and it's honestly like shoveling in a snow storm! So my husband and I took the job back and do our own cleaning. We teach the kids to clean their rooms, otherwise it won't get vacuumed. I clean the 3 bathrooms on my day off, which really doesn't take too much time if I spot clean in between. We just keep after the kids to pick up after themselves. I always have a to do list in my head for myself every weekend and feel good when I actually get them done! I know that's strange, but I do:-) Just take one day at a time, think about what you really want taken care of, and it'll get done. Don't sweat it, but I wouldn't throw money at a service to do it. Your husband has to work as a team with you. If he likes organization so much, then he can handle that part of the duties. I never grocery shop or really cook...so my husband took that over from the beginning. We chose the things we like to do and then get them done. Who cares who does them? Good luck!
I have a cleaning service and I love it

She comes in every two weeks. Of course, most of the time it is just my husband and me, with my son home from college on holidays and vacations. And we are pretty much neatniks - I just can't do the "heavy" cleaning (bathroom, floors, etc.) because of my back, and I don't want my husband spending his weekends cleaning.


Before you bring anyone in, though, it would be a good idea to sit down with everyone and discuss how you are going to handle things in between maid visits. The kids need to learn to carry their dirty dishes to the sink (and put a little water on them to soak off any food residue - my pet peeve!). You need to make sure that everyone has their own laundry hamper and make it a rule that dirty clothes must go in there immediately - no throwing them on the floor until "later." Make sure that the kids have adequate storage for their toys and clothes, with a place for everything.


And everybody needs to follow the "one-in-one-out" rule - if you buy something new, whether it's clothes, toys, or whatever, then something comparable has to go in the "donate" bin (or trash, depending on condition) and be taken out of the house.


If your family can learn to follow these rules and you have someone come in once a week or every two weeks for the heavy cleaning, I can guarantee things will run a lot more smoothly.


Good luck!


Does anyone use Suddenlink phone service? sm
I am just curious if anybody has any thoughts about this.  TIA
SuddenLink phone service

Hey Becky,


I am considering it as my bill would be so much cheaper not to mention convenient/paying all one bill for cable/phone and  internet.  Where are you located?  Alexandria Louisiana


Anyone ever tried Vonage the phone service? sm
I was looking into trying Vonage for a phone service.  After reading about it, it seems like it would work fine.  But I am still concerned about all of the connections and processes it has to go through just to get a phone call.  I currently have cable modem so that would be okay.  I was just wondering if it works as well as they say it does, what are the "hidden" startup costs, and please tell me everything you can.  I hate anything with contracts and this is just something I don't really know anything about.  Thanks!
I asked for community service when he took off
A month ago he took off and was wandering around and I called him in as a runaway. I asked for community service then, which they refused to give him, and I was also told that I have to pay for him to participate in community service.

The store said they don't care what the court system decides, their 100 has nothing to do with whatever punishment he gets legally.

He has been grounded so long that I can't remember him being ungrounded at this point. He has lost all the "fun" in his life.

One of my old bosses called and asked if she could pay him to make some desserts for her birthday party so he'll be using that money to pay the store some.
Would anyone use a home meal service?
I having been tossing around the idea of starting my own home meal service.  Would any of you ladies use a service like this and, if so, would you want hot meals delivered and ready to eat or premade meals that you popped in the oven yourself?  Would you use this service regularly or every once in a while?  Before I started in transcription, I worked as a chef for 12 years and up until the past 5 years I did do catering.  Thanks for any input.
Verizon good service?

Verizon bought my carrier, Alltel.  Are you current Verizon customers happy with your service? 


do you know in this situation if my pay-as-you-go plan dollars will carry over when the transition is complete?  i looked at their FAQs but cannot find my answer there. thx!


Anyone think Nick is going to walk into his own memorial service?

nm


If you rent movies by mail, which service are you using and
s
Local pool place for sure. Or even have a service do it the first
s
reverse cell phone look up service -- sm
but you have to pay to find out. It is possible though and if it is such a nuisance, it would be worth the meeger cost to put an end to it.
Can anyone help me with info regading setting up a service?

I am at a point in my life/marriage, where I need to start my own service rather than working as an IC.  I need info/guidance on getting my own FTP site, whether I need to provide a system for docs to dictate to (handhelds?) etc.  If anyone would be willing to help me, I would greatly appreciate it.


Consumer Credit Counseling Service
//
Could be issues with 9-1-1 service and if you have a security system (sm)
I think most home security systems require a land line to work. There are some possible issues with being able to call 9-1-1 without a land line - in case you can't talk and tell them where you are.
How to cancel cell phone service
Hope somebody can help with this.  I want to cancel cell phone service (contract expired, and I simply don't use it enough).  Have AT&T/Cingular and was trying to find a way to cancel on line.  Does anybody know the magic trick?  Of course I realize they are going to make it as difficult as possible.  Just want to avoid having to talk to a customer service person, as I know I'll have to deal with the sales pitch. Thanks!
long distance phone service
I live in NW Ohio and am having a difficult time finding a LD carrier that allows medical transcription.  The company I work for only allows .5 and under but I'd prefer a plan that is flat-fee.  Any ideas?? Thanks so much.
anyone have Charter internet and phone service? sm
We live in the country and no fast speed internet is available until now. Charter has fast speed internet and telephone (and cable, but we are staying with Dish Network). I'm so excited about this! I've been working at home for 10 years now and never had anything but dial up. I've heard their customer service stinks. Anyone have experience with either service?

Thanks!
change providers NOW; i am a midwife and for one, the no answering service sm
and no way to actually get a hold of someone who is at least on call for your OB, is not good practice. i always have a list of others my clients can call if for some reason they cannot get ahold of me in an emergency. top that with your uncomfortableness with the hospital and staff, change now or you will regret it later. most of the time when docs won't accept a late transfer of care is when there has been no prenatal care period. you have that and you could even get a copy of your own records and take to new OB to speed up that process. i can't see you having a good outcome giving how you are already feeling towards the hospital/nurses there.
Being drafted, only one year of service is required. This was the case
Can see why draft is not being sought.
Yummy!!! I will be right there. I will bring coffee and my own table service. nm
nm
Nope, not surprised. But IMHO, he did us a public service...
...by getting rid of that skank. They're all just a bunch of low-lifes with more money than morals or brains.
Latest in long line of idiots in civil service -

The poor kid told a supervisor and another employee, obviously concerned about her mistake, and they okayed the serving of the meat anyway. 


Hope some hot shot lawyer comes to her aid.  This is beyond ridiculous. 


Gee, maybe we should all have food servers arrested the next time they put onions on our burgers if we ask for NO ONIONS! 


Where is that guy who follows the NY cops around filming them when they break the law in the course of duty?!    Hope he picks up on this one.


Hope the link works.


 


Call a minister or hospital social service department - nm
nm
Awesome! Good service is good news.
nm