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I would think that our QA scores honestly reflect the quality of our work

Posted By: Wondering on 2005-09-22
In Reply to: Most places, you betchya - QA supervisors

and are not infuenced in any way by how we interpret the status you may or may not hold. Hopefully, you are not basing QA statistics on whether or not you like a certain MT's attitude about you.


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I think that depends on the quality. Do you honestly think there is good quality just throwing every
MT on any account like they are. I also think QA has been told to not waste a lot of time on blanks so I think the hospitals are getting a lot more blanks. I certainly have more when I get in a hospital I dont know and they talk 100 miles an hour.
Neither IQ scores nor test scores
determine our place in life.  It's not the cards you are dealt but the way that you play them that counts.  AND BTW just remember that half of the docs (and lawyers, etc) out there graduated in the bottom half of their class.  Something to think about. 
no work late...she raved about the quality of my work.....sm

I have emails raving about how good my work was.  The trouble came when I started asking questions about pay and complaining that she was sending me work when was convenient for her and not when I needed it.  She would stay up all night and then sleep a good part of the day.  I told her before I started that I wanted to work early mornings.  She said that was no problem whatsoever, BUT then I would see no work until 4 o'clock in the afternoon.  She would promise me work and send it to me and it would be the wrong voice files, so I had to delete and start over.  She was SO disorganized.  She said that she has 50 happy transcriptionists and complained that I wanted some samples.  I did not know how she wanted things formatted.  It was just a mess.  The day she "fired" me (I have never been fired before in my life), I had basically told her that morning if things didn't change I wasn't typing another character. 


Of course she had 50 happy transcriptionists.  Her work was being subcontracted by a lady in Atlanta.  She didn't have contact with these transcriptionists.  There was a middle man.  I told her I could guarantee the lady in Atlanta provided her transcriptionists with some sort of guidance or samples.  The hospital system had some sort of weird thing in place where some places needed soft returns and some hard returns and she told me you couldn't mess with that but I was unclear on exactly what went where. 


I don't think I will ever work for a small company again. 


Anyway, I have drafted a demand letter which I intend to send Monday.  Someone below asked for the name of the company, and I would rather not say until this all pans out.  I will definitely post the name of the company eventually.  I just don't want her to know what my plans are at the present time.  I don't know if taking her to court will do any good, but it is worth it to make her miserable.  It is a 2 hour drive for me, but I called and I can file via the U.S. mail.  So it is only one trip.


GIVE YOUR ROOMS A LIFE OF THEIR OWN--TO REFLECT ALL SIDES OF YOU
Just as a side note, I "created" moods out of my rooms. Guests call my living room "the happy room" because it is colorful and cheerul (right down to the orange border). My dining room they call "the serious room". I gave it an exotic theme.

When redorating, think of a theme, and they apply all color and shapes and sizes according to that theme. My them for the living is "60's", I even bought some black light posters. I made my own pillow covers, seat covers and curtains, sewing them by hand. I used ribbon for the curtain looks and this same ribbon (yellow and orange) I used to hang all of my pictures.

This room has absolutely no color match to the next room which is the dining room. So the other person said you should tie in your rooms, that was out with the 80's. CREATE moods in your rooms. Give your room a life and style and character of its own. Your home can be as diverse as you are. Why not show all sides of you throughout your home. It is fun and it is a place you can LIVE in!!!
Do you honestly think MQ doesnt send work to India, etc.
:
Are you a bad MT with lousy quality work?
My calls are answered immediately, i've been on the same account for years, i'm praised for my work, receive emails thanking me.  Maybe its YOU and not THEM?
Well, yes, but then the quality of the offshore work (sm)
would be worse than it is now, with not enough people to edit it, it would get way behind TAT, and eventually it will come back to us. 
It's definitely a work quality issue.
I'm having a tough time myself. I had the ultimate in great MT jobs up until just recently. Seriously, my Expander stats were running about 70% per day. Now I'm doing maybe 20% on my expander stats because I have a new job where the dictators just ramble on endlessly and backtrack often. It's about $11 an hour and the schedule doesn't work for me either. After I pay taxes and equipment costs, I might as well be working at Burger King or Walmart. I don't know what I'm going to do. I can't make it on this low income. Maybe those sweet accounts only happen once in a lifetime, and my sweet account is gone to VR.
I was better on hourly. Quality of work was better

Poor quality is just that. It has nothing to do with work ethic.
Goodness.
Excellent sound quality and just leave me alone to work! nm
s
i would not babysit them. if their quality is that bad on resume, it would be on work ethics too.
;
Now MT companies in India have control over the work produced. Quality is much
zz
Hahah!a! Funny typo: not quality 'scAre', quality 'scOre'. LMAO!...nm
nm
Winscribe is fine where I work. But if a mic is malfunctioning, sound quality is suboptimal.
cc
Work in a hospital and no one cares about quality, unless there is a malpractice law suit involved.

All anyone worries about is quantity.  The work is terrible and the only time anyone even acknowledges it is when a doctor is being sued.   When my son was operated on I had to marked his leg in permanent marker before surgery because left/right get mixed up so much.  You can tell reports that comes from India and my supervisor sits there and laughs with us.  Due to the "freeze" we haven't had raises in over 5 years.  


 


I thought quality was a given. Speed and quality are not mutually exclusive. sm

I maintain 99% accuracy above on my reports.  However, the original question was regarding personal preference, and I have stated mine, and I respect your opinion as well.  :-)    I do think if I was working in an office or hospital setting, the setup you mentioned might be more profitable in the long run.  There are too many interruptions and such when you have other people running in and out, phones ringing, etc. 


I doubt that anyone but me really cares about the lines per hour it takes for me to do a report.  They just want an accurate report in a timely manner.  I take pride in my work, and would never just slop something out for the sake of the almighty buck.   And, as an added incentive, I work for 2 companies, and one of them has my name on each report.  I don't have a problem with it, but I did think it was a bit unusual at first.


Oh well ... I must confess that what I'd TRULY like is to be paid lots of money to just sit and play Battle Phlinx on Pogo all day long, but as of yet, no such luck.  


MT IQ scores
Wow. I caught this while looking for something else. The impression I get is that the poster who talks about pathological liars is insecure and probably does have a low IQ score. My husband is at genius level, 179. I'm only 136. What matters is we know our terminology, grammar, sentence structure and how to use a computer and dictation equipment. :-)
k, that is your opinion, i stated mine. poor quality in my opinion shows bad work ethics if they do
;
I'm sure she has the QA scores to prove it.
Otherwise, she'd wonder how she was doing instead of speaking the truth.
I too have high QA scores but the QA
percentage is killing me (over 30%). When work is low I am reluctant to take on another acct because once again all would go to QA and affect that percentage. I have decided to just type and not worry about my QA percentage for now, just continue to type and send quality work (of course when there is work).
Just curious - just where is everyone getting their scores?nm
zz
With all these high IQ scores....
we have some serious underachievers here!!!!!!!!
SAT scores aren't everything.
In my other job, I work with colleagues who are current and past admissions officers for several prestigious universities. They have told me time and time again that although SAT scores are considered when reviewing an applicant, they are far from the most important determinant of acceptance or denial.

Yes, it's unfair that someone can manipulate the testing system, but no one gets in to college based on SAT scores alone. You've got to have the grades, recommedations, achievements, etc., to back it up.
QA scores vs limits vs less money for MTs and QA

In new QA plan, if MQ pays on your QA score and limits the amount of reports you can send to QA (was it 15%?)  doesn't that essentially cut down on QA personnel and while looking for an excuse to pay you less and it is contingent on QA and percentage of reports sent to QA, MQ wins again in its master plan to pay MTs less and eliminate jobs.


Then think about this.  If you must proofread every report to get required QA and must relisten and reread difficult reports because you have limits as to what you send to QA, how much of a pay cut is that for MTs?


MQ SUCKS!


 


That was the old advice before FICO scores came out.
The new advice is to leave some of them open.  You want to show that you have credit available to you, but that it's unused.  Having just a few maxed out accounts or having no credit cards is bad now.
Genius IQ scores are not the issue!
I know, and apparently you do as well; life and the decisions we make are what makes us what we are, not our IQ score! There are lower scoring IQ docs and lawyers out there that worked their tails off to be what they are. IQ scores didn't do it for them. My problem is not with the IQ score, it is with the PERSON having a genius IQ score who thinks they are "something" because of a number.
My company minimum is 98.5, my scores are

consistently 99.9.  My company doesn't count off for punctuation, although they will make corrections to it.  I get daily feedback.  I get my corrected reports and I also get access to the audio.  The last day of the month we get a report that shows us lots of information and also gives us our QA score.  If you drop below the minimum you are given a warning and given 2 weeks to do better.  If you do better they will work with you, if you don't do better you get axed. 


My work is good, but not perfect.  When we get corrected reports there are many categories in which they take off points.  Rarely do I have a critical error, but I frequently have minor errors, some just careless, some because account specifics changed and I didn't preview them before starting work and unaware of updates - all that said I still make 99.9, so I would think I would have to make lots of errors or serious errors to get even 98.5 with my company.  If you're only making 97% and you are getting regular feedback make a list of errors and keep them where you can see them regularly.  If you are consistently misspelling a word or not capping, etc. put it in your expander.  You should also do a 100% review with the audio for at least a few days so you can see where you are making mistakes and they will become habit to check for, or when you make errors automatically correct them at the time. 


If your errors are because you don't know terminology get a notebook and write down things alphabetically.  If you are pretty much using the net for all you reference sources be sure you have some good websites as there is a lot of misinformation out there. 


I don't know about the over-inflated IQ scores on this board (LMBO)
Pathological liars

Self absorbed

Wannabe

and very VIVID IMAGINATIONS!!!

the list goes on! LOL!
No regrets here. High scores, great job.
x
Our school has good scores but my kids have never been stressed

Probably depends on the teachers and the corporate culture at your school.


Why not mention the other side? That MQ payes BONUSES FOR GOOD QA scores!
Whine, whine, whine, but those who are GOOD get $$ for good QA scores! Improve your skills, make more $$, and whine less!
DW Stars. Drew was great! watch tonite for scores. nm
nm
I honestly don't know - but I will try
You have raised a lot of good points and I appreciate your post.

Of all the comments today, you have the very best post. I don't want to agree with you, but you are right.

Jason is gone from MDI. I did read some of the responses on the questionnaire that he sent out and wondered the same thing myself. Nothing ever came of it.

I spoke to Sue about your post and we agreed about several of your comments.

I do not agree with you that our Team Leaders are not available, etc. They also work at night, weekends and holidays when necessary.

Why don't you express some of this to your TL?

I will take your very good advice and continue emailing our employees about positions that are available from within our comapny.

You will be getting more mass e-amils from me, telling you what is going on with MDI. I promise.

Thanks,
Liz



Honestly
A brand new MT shouldn't be working at home. That's just my opinion.

Congrats about the baby. Good luck!

Honestly, I just don't see it.
Private doctor offices are cheap. Why would they send coding/billing out when it all needs to be done through local clearinghouses and there is no access to the patient's charts.  Hospitals have too much for the doctors to do with charts/coding/records etc to send them out, but you know what, I guess anything is possible these days. I didn't think I'd see the day when Indians would be doing our work either.
Honestly, I think you can use either (sm)
I personally use okay.  I think OK looks tacky in a medical report, as if it were slang, but that's just my opinion.  If your employer prefers okay, then you should spell it that way.
No but honestly...
Profanity or not, judgemental or not, 4 abortions by the age of 23 is extremely sad, and let's not judge the doctor who was probably sick at heart with it. But still, profanity doesn't belong in records and I would leave a blank for the doc to sort out.
Honestly

There is certainly no need to take that tone.  Developmentally delayed is the preferred term among physicians.  The American Association on Mental Retardation changed its name as a consequence.  The DSM-IV is slow to change because the people in charge don't want to go through all the time and expense to publish a fifth version.  Again, the doctor said "he is retarded."  Not a medical term, not appropriate.  As far as autism, case in point on DSM-IV.  Depending on where you look up the DSM-IV some publishing sites still have it on the wrong axis.


As far as getting over it, if people had that attitude we'd still be calling black people the N-word and neither they nor women would be allowed to vote.  The term retarded is as offensive as the N-word or any other racial slur.  So beg your pardon but as long as people, especially doctors who are supposed to be well-educated, continue to be ignorant enough to use that word to describe someone with a disability, I will continue to have something to say about it. 


And oh btw, if the doctor wasn't so ignorant, he would know that saying oh well I want to do a bone marrow biopsy but it would be too hard to explain to this patient, is just wrong.  He should know about conservatorships and health care proxies.  Because if this patient is truly disabled, then he was declared incompetent by the courts on his 18th birthday and he is not the one who makes the medical decisions.


Honestly, you are about...
a decade too late.  US citizens' private information is already overseas, be it medical records or bank records.  The whole country knows about it.  What has been done?  Now that MTs are in fear of losing their jobs, then we begin to see concern about privacy.  Sorry, but it's too late.  The damage has already been done.  If we really cared, we should have acted a long time ago.
Honestly, 300 lph is not much for VR.
I don't know anyone though doing 500-600 lph doing straight transcription. You may just have a crappy account, but there are those that are getting great line rates with VR. As you said though, the pay rate does suck, so it is definitely not the MT benefiting from VR.
In all honestly, I will not...
spend time on it.  This issue should have been addressed 10 or more years ago.  It saddens me, but I have come to the conclussion that MTs are basically clueless when it comes to the industry as a whole.  Sure, we know how to transcribe, but we do not understand the HIM industry and how it operates.  If we did understand it, we would realize that we are way late in the game.  In other words, we have been left behind.
Honestly...
I have no problem taking criticism.  I am also not trying to gather people to send letters to the government, yet I do not know anything about the issue at hand.  It's embarassing for the entire industry.  I am sorry you are offended by it, but it's embarrassing.
no, it won't. honestly.
the daughter isn't the one earning the grade. an AA is NOT a big deal at all. it's NOT something you put after your name like a credential.
honestly this could be me! I also sm
have an odd last name and can't do anything without somebody knowing about it at that da*@* hospital! I would, at the very least, put a note on the chart. The state I live in has a law that if there are errors in your record, you have a right to sit down with a MR person and get it straightened out.

Hubby has been there 18 years. If they ever scr** him over, I swear I will first sue them and then I will go in and demand every chart, all 64 of them be gone through and all the mistakes retyped. If he didn't work there, I would have already done it!
Honestly, they need to be trained.
Mine had the same mentality when we first got together.  I refused to do it.  If he scattered dirty laundry, I left it there.  If he didn't put his dishes in the sink, they sat out.  I'm not anyone's slave.  Also, if they expect the woment to work, they need to share in the housework, child care, and finances.
You honestly believe that? Wow, naive.
i
Honestly, the MQ speculation is

getting so bad about the what if's with the new packages coming out in October and all the speculation, I had this comic flash of all the suits sitting in NJ with headphones on, plugged in,to the big PC's in corporate land just listening to all the "chatter" on the boards...sorta like the CIA supposedly was...can you imagine all the chatter traffic going on until October?


We just need to take a deep breath, try to relax a bit, really nothing we can do until October, then who knows what part of the month we'll all get our packages? 


Believe me, it has worried me to no end, single mom, can't afford much more change, but also can't do a darn thing about it till then.


Oh, am sorry to hear that. I honestly don't
know what to tell you on that...DSG was a good company until these recent weeks, pretty much, but they are making all these changes, and I don't think they're being honest about why. I could be wrong, but if things don't change soon, I will be looking for another job. When they don't answer your emails, etc., you kind of get suspicious.
Thank you. He could tutor :) I honestly think

he could do it on his own with the materials. I have never, ever had to help him with his homework and he still gets honors. Oh. . . to be THAT lucky!  I struggled through high school and college to make honors.  He's what I refer to as an "open and shut student."


He opens the book, reads the assignment, shuts the book and brings home an "A" or "B" on his test.


I'm no slouch in the brain department, but I've never had to help him so I was thinking with some materials, guidance, and putting him on a schedule, it might work. If that ends up being what he would like to do for now until he regroups.


I honestly could have written that....sm

back when I was in high school in the late 70s!  The first high school I went to was just like that.... there was a large snob/bully society  (the snobs were basically verbal bullies because they'd put down people that weren't in the  "clique", and I had some idiot teachers.  My algebra 2 teacher was so stupid that she would write a problem out on the board, stop, look at it and say  "oh that's not right" and then erase it, doing this 2-3 times per problem,... then wondered why no one had a clue what to do on tests.  


I was grateful when we moved to another town and the high school in the next town was much smaller.  The teachers cared about the students and teaching, and the students generally cared about each other.  There weren't snobs there because the area was economically depressed and no one had a lot of anything.  I was able to participate in a program with a local college where during my senior year I went to high school 1/2 day and college 1/2 day, so the 10 of us that did this (out of a graduating class of  99) graduated from high school with 30 hours of college credits completed.  We were also able to do this because the local college gave us discounts to participate in this program. 


When I've asked on classmates.com about some of the snob/ bullies from the 1st high school not a single one of them has had a great life.  One of the ones that was in the "it" girl group has been divorced 4 times now and is a heavy partier, and I've been told that she looks like crap from the years of partying.    One of the guys who was the most "it" for the males died from AIDS which he ended up getting after he moved to New York to get into acting, turned to a life of male prostitution and picked it up there.    The successful people are those who hung around with people like I did.  Out of the group I hung around with 1 is a pediatrician, another a dentist, another is an architect, another is a software engineer and every one of us has stayed in contact throughout the years and get together occasionally.