Home     Contact Us    
Main Board Job Seeker's Board Job Wanted Board Resume Bank Company Board Word Help Medquist New MTs Classifieds Offshore Concerns VR/Speech Recognition Tech Help Coding/Medical Billing
Gab Board Politics Comedy Stop Health Issues
ADVERTISEMENT




Serving Over 20,000 US Medical Transcriptionists

Well, yes, but then the quality of the offshore work (sm)

Posted By: OP on 2007-08-12
In Reply to: Too much work is sent offshore so if everyone - me

would be worse than it is now, with not enough people to edit it, it would get way behind TAT, and eventually it will come back to us. 


Complete Discussion Below: marks the location of current message within thread

The messages you are viewing are archived/old.
To view latest messages and participate in discussions, select the boards given in left menu


Other related messages found in our database

Speaking of offshoring MT work, who does not directly send work offshore?
Just curious.  Has anyone got a list of companies who do not send work offshore?  Precyse?  MQ?  Spheris? 
no work late...she raved about the quality of my work.....sm

I have emails raving about how good my work was.  The trouble came when I started asking questions about pay and complaining that she was sending me work when was convenient for her and not when I needed it.  She would stay up all night and then sleep a good part of the day.  I told her before I started that I wanted to work early mornings.  She said that was no problem whatsoever, BUT then I would see no work until 4 o'clock in the afternoon.  She would promise me work and send it to me and it would be the wrong voice files, so I had to delete and start over.  She was SO disorganized.  She said that she has 50 happy transcriptionists and complained that I wanted some samples.  I did not know how she wanted things formatted.  It was just a mess.  The day she "fired" me (I have never been fired before in my life), I had basically told her that morning if things didn't change I wasn't typing another character. 


Of course she had 50 happy transcriptionists.  Her work was being subcontracted by a lady in Atlanta.  She didn't have contact with these transcriptionists.  There was a middle man.  I told her I could guarantee the lady in Atlanta provided her transcriptionists with some sort of guidance or samples.  The hospital system had some sort of weird thing in place where some places needed soft returns and some hard returns and she told me you couldn't mess with that but I was unclear on exactly what went where. 


I don't think I will ever work for a small company again. 


Anyway, I have drafted a demand letter which I intend to send Monday.  Someone below asked for the name of the company, and I would rather not say until this all pans out.  I will definitely post the name of the company eventually.  I just don't want her to know what my plans are at the present time.  I don't know if taking her to court will do any good, but it is worth it to make her miserable.  It is a 2 hour drive for me, but I called and I can file via the U.S. mail.  So it is only one trip.


Offshore Can Work
Dinosaur,

You are also making an assumption that this is a US/Asian thing while it is not. I am in fact an English-speaking South African. The fact is we do not run sweatshops, I earn more from my own doctors here than I do from the US clients I work for. There were various posts, I was not singling out yours, that inferred things like "pseudopsychologists", "sweatshops" and the like. In fact, there were posts that referred to the poor quality of work. I really do think that one of the big reasons offshore does work is because of the time zone difference - and that's not a bad thing if patient's can get back their reports timeously. Is it so foreign an idea that we could possibly work harmoniously together?

AnnieK
Offshore can work? Obviously it can and does....sm
But once again you're missing my point. Yes, the time zone difference makes it advantageous to send work offshore! Yes, it is a good thing to get patient records in as expeditious a manner as possible! I'm glad your not running a sweatshop, however, I never said that offshore transcription companies were running sweatshops! Yes, I am guilty of assuming (based on previous responses to my postings that you were from an Asian country.) Mea Culpa! Sorry, just an incorrect assumption on my part.
But, you are missing my point! Americans cannot compete on an equal basis with countries whose economies make it possible to live well on what is well below the poverty level here in the US. Just a plain, unpalatable fact! As an American I am asking other American transcriptionists to make our Senators and Congressmen (and women) aware of the complexity of offshore outsourcing in all fields. While it has it's benefits it also creates unemployment. America cannot survive if all jobs that CAN BE done by professionals overseas are outsourced. Furthermore, other than the time zone difference, the only reason work is being outsourced is money. Money that is going back into the coffers - not to build up the company, not to expand, but, more and more often only to be placed into the hands of the CEO's. CEO's that get "golden parachutes", CEO's that get fired for mishandling the company and take their 100 million dollar "parachute" and leave - only to take another CEO job that may or may not be good for the company. There is no pre-requisite in their contract that the company make money or do well! That's why we're being nickeled and dimed to death here. Greed and avarice!
I don't believe in socialism, I am a firm believer in democracy. However, I believe in taking responsibility and doing what is not only good for "me" but what is good for the country. Old fashioned and out of date, maybe, but I think if America is to succeed in the 21st century we need to start thinking about what America and Americans need and not just "get mine while the getting is good".
So, I have no problem with working harmoniously with any group of professionals. But I do have a problem with the fact that Americans are losing jobs due to economics. Especially since I believe that the factors leading up to the economics is due to greed and mis-management.
Work is being sent offshore

Healthcare has expanded.  Offshoring is a way to have large volumes typed in a short amount of time.  Most offshoring is larger hospitals and institutions.  Your smaller practices stick with the smaller MTSOs or ICs.  Offshoring is not due to crappy MT work.  These posters with their greater than thou QA attitudes need to get over themselves.  QA is to assure the client receives an accurate document. 


I just heard of an institution that I worked for when with a company that offshores.  The reports are horrible with a lot of blanks being sent back to the client.  So tell me, how is their QA?  Notsogood!!!  LOL  QA is a short sell.  It sounds good in the contract.  Your reports will be QA'd, bunch a bologna.  Oh palleezzz!!  Get over it already.  I highly doubt there are physicians sitting around saying "Hmmm, this American MT really stinks and leaves a lot of blanks, I think I send my work to India..."  Yeah, I'm so sure! 


Too much work is sent offshore so if everyone
quit working for companies that offshore aren't going to be enough positions to provide jobs with companies who don't offshore. 
Are you a bad MT with lousy quality work?
My calls are answered immediately, i've been on the same account for years, i'm praised for my work, receive emails thanking me.  Maybe its YOU and not THEM?
It's definitely a work quality issue.
I'm having a tough time myself. I had the ultimate in great MT jobs up until just recently. Seriously, my Expander stats were running about 70% per day. Now I'm doing maybe 20% on my expander stats because I have a new job where the dictators just ramble on endlessly and backtrack often. It's about $11 an hour and the schedule doesn't work for me either. After I pay taxes and equipment costs, I might as well be working at Burger King or Walmart. I don't know what I'm going to do. I can't make it on this low income. Maybe those sweet accounts only happen once in a lifetime, and my sweet account is gone to VR.
I was better on hourly. Quality of work was better

I say let them try to send all of their work offshore
I think they would end up with some unhappy clients.
Are any of you who "edit" offshore work

concerned that by doing this, you are helping yourself out of a job?  What if these companies hire nothing but Indian transcriptionists because they are so cheap.  Won't that put all of us out of jobs eventually?  or am I just being dense.  My company recently asked me if I would "edit"  (aka "train"), and I refused. 


Editing offshore work
Some of their work is better than the work I see by American MTs. Don't be so quick to judge. Yes, they do see editor's feedback and they learn from their mistakes quickly. I have said this before, there is plenty of work to go around. There is no need to worry unless you are one of the lazy American MTs who only want to work when it is convenient for your schedule.
But their work is NEVER allowed offshore, either....
?
Poor quality is just that. It has nothing to do with work ethic.
Goodness.
Is it possible some of the account work is going overseas. MQ does offshore you know.
:
Their own website says they offshore work to the Phillipines. nm
 
Equates to sending our work offshore.
I NEVER shop at Walmart. Google their business practices, they are the pits!
As editor, I have yet to see offshore work with correct
df
I would think that our QA scores honestly reflect the quality of our work
and are not infuenced in any way by how we interpret the status you may or may not hold. Hopefully, you are not basing QA statistics on whether or not you like a certain MT's attitude about you.
Excellent sound quality and just leave me alone to work! nm
s
i would not babysit them. if their quality is that bad on resume, it would be on work ethics too.
;
Now MT companies in India have control over the work produced. Quality is much
zz
Hahah!a! Funny typo: not quality 'scAre', quality 'scOre'. LMAO!...nm
nm
Today is different and you cannot fight companies who LEGALLY can offshore work.
So all Americans refuse to buy goods, shop at stores, or work for companies who offshore.  That leaves a mess.  Do you realize a lot of American companies are actually owned by foreigners?  Get real and move into 2005.  You are going to spend a lot of time boycotting once you do the research.  I doubt you will be able to shop or work at all.
Overloaded with work - MY company doesn't offshore, so no problem for me

Strike in Pakistan slowing down offshored work here. Just another example of offshore
:+
Offshore work is rarely client ready. Who is going to edit
p p
Winscribe is fine where I work. But if a mic is malfunctioning, sound quality is suboptimal.
cc
Work in a hospital and no one cares about quality, unless there is a malpractice law suit involved.

All anyone worries about is quantity.  The work is terrible and the only time anyone even acknowledges it is when a doctor is being sued.   When my son was operated on I had to marked his leg in permanent marker before surgery because left/right get mixed up so much.  You can tell reports that comes from India and my supervisor sits there and laughs with us.  Due to the "freeze" we haven't had raises in over 5 years.  


 


I think that depends on the quality. Do you honestly think there is good quality just throwing every
MT on any account like they are. I also think QA has been told to not waste a lot of time on blanks so I think the hospitals are getting a lot more blanks. I certainly have more when I get in a hospital I dont know and they talk 100 miles an hour.
I thought quality was a given. Speed and quality are not mutually exclusive. sm

I maintain 99% accuracy above on my reports.  However, the original question was regarding personal preference, and I have stated mine, and I respect your opinion as well.  :-)    I do think if I was working in an office or hospital setting, the setup you mentioned might be more profitable in the long run.  There are too many interruptions and such when you have other people running in and out, phones ringing, etc. 


I doubt that anyone but me really cares about the lines per hour it takes for me to do a report.  They just want an accurate report in a timely manner.  I take pride in my work, and would never just slop something out for the sake of the almighty buck.   And, as an added incentive, I work for 2 companies, and one of them has my name on each report.  I don't have a problem with it, but I did think it was a bit unusual at first.


Oh well ... I must confess that what I'd TRULY like is to be paid lots of money to just sit and play Battle Phlinx on Pogo all day long, but as of yet, no such luck.  


Please post offshore topics on Offshore Concerns board. (NM)

Thank you. 


Goldbird


k, that is your opinion, i stated mine. poor quality in my opinion shows bad work ethics if they do
;
Offshore typed hamster release instead of hamstring release. As long as work is offshored,
:P
Quality is quality whether you are an MT or CEO.

How good is the quality of the performance of your managers or the guys at the top?   Anybody want to evaluate that?   Can they get their raises based on our evaluation of their quality?  


Let's see now.  Which CEOs were named in lawsuit?  F for quality.  How many managers do we need to give us stupid pep talks?   F for managers.  QA this post MQ and all other nationals who decide they reward us on "quality"   Look in the mirror and fix yourself.


what is your quality like?
.
Oh, the quality! Well now we know.
x
quality
I totally agree with you. There should be some kind of feedback on how you are doing. Not only for mistakes, but also if you are doing a really fine job. I know when am not real sure of something, or if I did do something wrong, I really do want to know. How else do you learn? I know too, that when someone notices a job well done and lets me know, it makes me want to strive for that "perfection", and it just plain feels good. I think the circumstance has become if nobody says anything, then it's ok, kind of leaves you in the dark. Just always remember, everything you type becomes a legal document. I'm sure you do a good job.
I can't believe the quality.
This year I had to subcontract out because I have too much work to handle, and frankly, I can't believe the appalling quality I am getting from transcriptionists with 10+ years of experience. To put it bluntly, it's shameful. I pay 11 cpl to my transcriptionists but after a year of searching, testing, and training, I have only found 2 that are actually worth it. My doctors are so easy. They are clear, they repeat everything, and there are no ESLs, but these people just don't read directions, don't proofread their work (when they clearly need to), and don't have even the basics of grammar down.

It wouldn't surprise me at all if doctors that have switched from an over-priced American company to an offshore firm didn't notice any difference in quality at all.

I know this isn't going to be a popular view but it is the truth, and I can tell you I was just as shocked to learn this as anybody.
98% quality
Hi peers,

Can someone describe me how to calculate 98% accuracy. Any description or link would be appreciated. Thx!
quality, etc.
Case in Point ~
with a union, we could at last demand to stop being treated like cattle and/or factory piece workers. What in the heck has happened to hourly salary!!??? How about straight salary? These records are, after all, LEGAL DOCUMENTS. When we are forced to type at the speed of sound instead of making the production of the highest quality possible documents our top priority, this demeans our profession.
UNION...UNION...UNION...UNION
better pay is better quality/less pay=less quality
nm
I just took one and know I did not do well, quality is not
an issue with me, but knowing I am timed my fingers just don't work.
should be quality - should have had an ESL MT do this for me
so sorry!
Why is it only for SEs? If its really quality they want it should apply to

Quality is quality whether an employee or not.


QA is Quality Assurance, QC is
Quality Control, for what that is worth
Bad quality dictation
What in heavens name do you do after starting work with a company and the dictation is so lousy qualitywise with static and the voice fading in and out.  Is this normal? Left lines in every report.  ??? Help?
Can you tell us who this is with the bad sound quality? nm
s
The other will be cheaper but no quality
x
The quality of the dictators is SM

pretty bad overall--even the Americans.  I would say with most national services, the accounts are about 75% ESL (30% terrible ESL), 20% fast Americans who don't care and 5% really good gravy dictators.


This is for acute care dictation--large hospitals.  Another problem is there are so many dictators in 1 facility that you hardly ever get the same ones day after day.


I think in QA you are seeing the low quality of MTs, not dictators sm
If I were you (and I admit I did QA for awhile and hated it, for so many more mistakes than the blanks they had sent to QA for) I would go back to MT. There is lots of money to be made, especially when you become familiar with dictators and accounts. I wouldn't do QA for anything. $15 an hour for QA versus $35 an our for MT. Go back to MT.