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Irritated with QA

Posted By: jlo on 2008-02-04
In Reply to:

I've been getting marked down for "not being consistent with other MTs". For instance: D: "q. 4 hours" so I type "every 4 hours" as per AAMT, but QA wants me to type q.4h. to "be consistent with other MTs".  That just sounds stupid to me, as if they're just looking for ways to cut my lines, even a measly 3 characters.  ARRGH! I'm been soo frustrated with them lately, picking at every single little thing to doc me for.  I've been doing this for 12 years and suddenly I'm an id**t!  (FYI-did you know you can't use the word i-d-i-o-t on here? Wouldn't let me post until I changed it, lol)


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Irritated
I have a physician that is saying the patient nephrologist- I have heard him say this before - I thought it would be patient's nephrologist, JMO. Drives me nutty.
Do you know why you are irritated?
IMHO, because you apparently assume there can only be *legitimate* language barrier if the "problem speaker" is the one who does not speak English.

Furthermore, you are choosing to be offended. There can be a language barrier *any* time there are two people who don't speak the same language -

In this case, the doctor was simply stating that fact - regardless of who or why, there was a language barrier between himself and his patient. And please don't assume it's the doctor's fault just because he/she is ESL: tons of Americans are poor communicators.


Very irritated and frustated
You know they lead you to believe how wonderful they are in a 3 hour phone call on your dime and then you get going they slam everything and anything you do.  They claim you are not completing notes and give you no credit for the job whatsoever when in fact I have total proof jobs were complete someone needs to open her eyes not to mention names Joann.....They steal you blind of lines.  Sure hope they can pay for all of their medical needs because I couldn't afford my children's health insurance premiums this month thanks to SoftScript.  I have since filed a claim with the labor standards board and the Federal Government due to the fact that you work over 40 hours a week and you get a whole whopping $3.66/hour is what it came out to.  They are crooked what it newbies.....
Me, irritated?! Hmmm...didn't think I was. But I must be if you say I am!
Just been browsing the boards, seeing what I've been missing! But not irritated...yet! Give it time, though, right?
You just said you were writing to ME cause you thought I was irritated!
Yet another post that spins totally into a rabbit trail! Hop, hop, hop...Is there a rabbit face thingie? I would prefer animal thingies!
I'm not irritated at all. Of course you're not the same poster

backing up the same posts with the same style down to the caps on words you want to emphasize.  It's mere coincidence that you and whoever backs your posts seem to use the same style.  Right!   LOL.  Good try. 


Gotcha! 


 


I would!!! I get so irritated at irresponsible dog owners (sm)
I hope you file a complaint. As someone else said, at least it will be on file.

I second the pepper spray!!! We have dogs in our neighborhood whose owners let them use others yards at their litter boxes, so to speak. I don't have dogs but have a yard full of dog doo. With kids who like to play outside, or even when MOWING! that is nasty!!!
Irritated at my MTSO - Venting! (LM)

I am SO irritated.  Would you be irritated, too?  Just looking for some input, here. 


I am an independent contractor.  When I was hired, I made it very clear to the potential employer that I work on a 24-hour turnaround, less if told in advance that I am needed, but that I do not sit at my computer all day from 8-5.  I get my work done whether I work 8-3 or 10 PM until 4 AM.  (I work from home with children, and I do MT rather than use my degrees so that I can be with them.  This is why that was made VERY clear before I accepted the position.  I am not just sitting there waiting for work to come in.) If it comes in by 7 PM on Monday, it is back by 8 AM on Tuesday. That's my contract.


These are some things that have happened:


1.  The MTSO got mad at me one day because she emailed me in the morning telling me about some STAT jobs she needed done RIGHT AWAY.  Well, I had turned in my work from the previous day the night before, and I had signed up to be a chaperone on my child's field trip that morning. I was not on my computer until the afternoon.  That is what she understood when she hired me.


However, when I got on to work that afternoon, I had these angry emails from her wondering where her STAT work was.  When I told her why it was not done, she told me that I was EXPECTED to check my email every morning before I "go anywhere". I told her that would not have mattered, because even if I had checked my email, I would not have done the STAT work until I got back because of my obligation to my previously made plans.  That made her mad.  Frankly, my opinion is "tough noogies". My contract is my contract, and if I have no other obligations I will be happy to do STAT work.  But no, I am not going to put my child second to do a favor for her.  It's like the poster says, "A lack of planning on your part does not constitute an emergency on my part."  She's mad.


2.  I have a 99% accuracy rate. I consistently work weekends when the MTSO is behind.  I am an outstanding MT.  I work when I am sick, when my kids are sick, no matter what... I work.  Well, one day the workers in the street cut a cable, which took out my internet connection and my DSL phone. I did the transcription using my home phone line, which cost me an arm and a leg in LD charges, but I then had no way to securely email the files.  I let the MTSO know the problem and scrambled around calling until I found a friend not in my neighborhood who had Winzip and who had time to let me come to her house, use her Winzip and computer,and send my files.  My work was 3 hours late.  MTSO told me, "It's in your contract. It's not my problem what technical issues you have.  I need your work ON TIME.  Read your contract!"


How about my paycheck, which is CONSISTENTLY late because the MTSO doesn't get paid by the doctors on time?  I hear things like, "I can't pay you if I don't get paid." How about next time I say, "It's not my problem what financial inflow problems you have.  I need my paycheck ON TIME. Go take out a business loan using your phone system as collateral so that you have some operating capital, I don't care, but I need my check. The pay dates are in my contract. READ your OWN contract!" 


3.  Last thing I need to rant about today....  She called me one Friday saying that one of her MTs quit (shocking) and she needed help on another account.  I went into the account. No templates, no samples, totally flying blind.  I struggled through dictation for an hour with this doctor in a specialty I have no experience in at all, he has an accent I've not had to work on in years, it's totally new to me. In the meantime, my own accounts are stacking up.  I emailed her and basically said, very professionally, that I'd be happy to keep working on this other account, but my own are stacking up. Would she like me to put in my regular amount of hours on this account and then catch up on my regular accounts next week, would she like me to do my regular accounts first and then put whatever time I have left to the new account, etc.  She said that I needed to do the new account and then catch my accounts up over the weekend!


I told her that I was not available to work that weekend, so what would she like me to do as far as the options I had given her previously.  She was mad.  She said that for the good of the company, we all have to sacrifice, she will be working all weekend as well, etc.  Excuse me. The "good of the company"?  I have no benefits.  I have no 401K. I have no vested interest in the business besides the fact that I make a per line rate.  Sure, if she loses her business, I would lose my job... I would also have another one very quickly given my resume.  If SHE has to work all weekend so that the docs don't get mad, she should.  It's HER business.  What part of that is hard for her to understand?  Sure, if she had asked me ahead of time and said, "I really need your help. Do you have any time this weekend to work on this account?", she would have had a different response from me. But to tell me, "You have all weekend to catch up..."  I DON'T think so.  I am not a robot, I am a person with a husband and four children.  I told her I could give her three hours on the weekend put toward any account she chooses, but that no, I would not be working until it was all caught up. She was mad.


Needless to say, I am looking for another job.  But what is wrong with this woman?


I needed to vent.  If you've made it this far, thank you for listening!


 


 


I agree. I was shocked too. Laurie seems irritated; thought a little
mothering might help calm her down.

I'm raising my children alone. I know how it is.
You proof read signs and get irritated when there are mistakes.
 
you get irritated because you can't spell check your handwritten letters
lol
Well I have a chronically stuffed up head, irritated throat and headache and I am getting sick of
it. Dont know if it is allergies or sinuses. I dont want to be taking antibiotics because mostly they dont help but I wish I knew what to use to help this. It gets old and tiresome. My throat feels sore and hurts. I always sound like I have a cold and I dont.