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Serving Over 20,000 US Medical Transcriptionists

Offshored service reps.

Posted By: Happy IC on 2005-07-10
In Reply to: American Business Does Not care - vt

I had to call customer service about a credit card accout.  I got someone on the line, foreign accent, and I asked where they were located.  Turns out it was India.  As if that wasn't bad enough, this person had NO idea what he was talking about.  I insisted I talk to an American and finally was given a phone number in Virginia.  I called and talked to Jim, who knew just what I needed.  From now on, ASK where the person on the other end of the line is located and insist on speaking to an service rep. in USA.


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    TWice, I spoke to 2 different Vonage reps, and TWICE
    they repeated my credit card number back to me incorrectly.  That made me very uncomfortable and therefore signed up with a different provider.  If you're gonna work and live in this country, LEARN TO SPEAK ENGLISH!
    It is true...and the sales reps will tell you anything to obtain your business, but then they...sm
    get you once you start using the ULD.  I know, I have been told the same thing that you say you have been told but then I received the dreaded "cut off" notice.  I wish you the best, but it is just a matter of time until they get to your area.  It's not allowed! 
    Lots of IT being offshored too..just FYI
    x
    Offshored work

    Personally I have also decided to not work for any company at this point that offshores, and I will not edit work that has been outshored.  As long as there are choices to work for a domestic company, and there are, I refuse to contribute to cleaning up offshored work.  These companies have sold a bill of goods to our medical facilities regarding their quality, cheap prices, etc., and then they have found MTs who are willing to take low rates of pay to clean it all up.  This just contributes to making them look competent when they are not.  If, on the other hand, these companies could not produce what they say quality-wise, I think it would catch up with them, their contracts would not be renewed, and the work would come back to the US.  I think MTs need to have some pride in the job they do and try and be part of the solution instead of the problem.


    On # of Offshored MT Jobs

    I am all for people writing specifically about the MTs.  Especially confidentiality issues.  What keeps nagging at me is the 30 MILLION that was an "estimate" by the Population Reference Bureau who also said it was "nearly impossible" (their words) to know how many because companies would not fess up to how much they offshored.  What if it was 50 million, 60 million?  How big a part of that is MT business, I don't know but just as important is the economic impact of a figure that no one seems to know the answer to.  How can you make a reporter want to find out?  And if he does, what will he do with that information?  I believed it would make a bigger impact if you used total number of U.S. jobs offshored.  All for one and everything. 


    When you do your research - see if you can find a credible source.  I sure couldn't.  What is a realistic number and how big a part of that number are we?


    I sold out once to a company that offshored
    Still dealing with the ID theft issues. They repeatedly broke into my computer. This was a US company that used offshore MTs, and I am telling you what, it has been a nightmare. I will never work with anyone who will consider offshoring nor will I ever let anyone install a platform on my computer system again. Tsk, Tsk? Say that when you spend a few days on the phone with all of your financial institutions and 6 months later having to scan every piece of info on your credit report. Not every one is shady but think about what you open yourself up to.
    Why would billing/coding not be offshored?
    x
    I wonder why when a department is outsourced/offshored sm
    the physicians never have a say in it even though most of them don't like it?  They are the ones who bring in the revenue, after all, so why shouldn't they have a say in what goes on as regards patient care? 
    I won't either, although I did in the past before I knew the companies offshored.

    For every US MT insult, there is a position offshored to India
    ...think about it.

    You are so hateful to MTSOs, you drive them to offshore.

    When I deal with rude US folks, it reinforces the fact that I don't want to work with those people.

    Thanks for the reinforcement! :)
    But I have seen job ads that say the contract prohibits the work being offshored. So, there are
    :+
    PLEASE mention MT & medical records being offshored
    & the privacy issues that go along with that!!! There are tens of thousands of MTs, many in nearly every city. There's no way your employer would know it's you.
    We have decided to add this to our current service not have a new service. It will be easier to sm

    keep track of and will just be a different department. 


    It looks like we will work out details over the next 6 months, talking with community college program directors as well as a few of the distance-learning course leaders to work on the recruiting end.


    We will train current staff to mentor if they would like to do so and want to work in the office.


    We are still working on production requirements, goals to set, pay, benefits and other fine details but we have 6 months to get it all in place with three months to pull it together after that with a tentative start date of 09/01/06.  We need to build the building as well, although that is already at the blueprint stage in a spot next to our current office. 


    We did not want to cause flames and bashing by listing the company name as there are always so many negative people on this site, but we are national with over 200 transcriptionists, located outside of Chicago (40 miles west) and have the best team of transcriptionists around!


    We will have an "official" announcement after the first of the new year. 


    Thank you for all of your feedback and suggestions!


    Strike in Pakistan slowing down offshored work here. Just another example of offshore
    :+
    Oh, bull. I'm with a large national and those clients whose work is offshored
    That one statement is bunk.

    My telephone service is VOIP, but it s through my cable service, along with my cable internet. .
    We have had VOIP for about a year now and I love it. I really can't tell a difference in traditional service, except the price. One of the best calls of my life was to Bellsouth to cancel our service!
    Offshore typed hamster release instead of hamstring release. As long as work is offshored,
    :P
    I am not asking for a service, I AM the service looking for recorders
    nm
    It is a service job and they should
    help parents with small children and also the elderly. I think a normal healthy person with "more than a bag or 2" should not have them help them out to the car. It causes the cashier to have to bag, therefore delaying the progression of the line.
    PS on Cox service
    Did anyone ever receive any surprise charges from Cox, as this is what I plan to use to offer online service to others, i.e., long distance, etc.?
    Do you have your own service? I ask because
    that it is possible, especially since she has some educational background in the medical field. I certainly would not waste money on an MT course in this day and age (at least not if I am gauging the career opportunities available to MTs by what is said on this board).

    I am NOT saying that just anyone can sit down and type, and being an MT is as easy as that. We all know that it is not. However, I was able to break into the field almost seven years ago by having a mentor from a local transcription company (I am in GA too, btw). If you are planning to provide her with work and review her work, provide feedback, etc., then there is no reason why she cannot do it, unless she is just not cut out for it, which you would both know pretty quickly. If she is cut out for it, then it sounds like it could be a great opportunity for both of you, if you are wanting to grow your business. If you are not going to do this for her, she will likely have a really hard time finding a job, unless someone else is willing to do so, and if you are working for someone other than yourself, then you likely do not receive a high enough rate to be able to pay her a decent wage and still earn something for editing/mentoring. (Certainly not saying that you don't -- I obviously have no idea what you make, but not many people who are transcribing for others make enough to share that way :).)
    My service is actually going to be (sm)

    Comcast here in the next couple weeks.  Verizon is offering a 30-day free trial.  In the meantime I will keep my cable internet just in case I'm not happy with Verizon.  My cable internet service has been very frustrating for me, as far as not being available at least once a week for a couple of hours, always during my normal working hours.  So, I guess it's worth a try. 


    ASP Service
    Finally :-)I am negotiating with one doctor to be my direct client. For that I need some ASP service where he can dial in as toll free and I can get dictations thru FTP. Anyone please recommend some best ASP with minimum per line cost & reliable. Thx!
    do you still do this service?
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    So what service do
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    Could you tell me what the name of the service is?
    You know, if it's "AT&T Small Business Plan" or something. I just want to ask for the right thing. About how much do you pay total for it? Thanks so much for the help!
    Which service you are using?
    I am interested, if it's .07/min.
    Every service does it different.
    I have found what is correct with one account, is wrong with another. Also, I try to give them what they want. They hired me for my help with their work and they are the boss. If I feel I am making good money, they can have it the way they want. If they want to be that picky, go ahead, as long as it is worth the money for me.
    Have been looking into another service as well (sm)
    I have Comcast and it is on and off sometimes, depends on if they are working on it. I am dreading the winter weather, because its out more than its on it seems. I looked into FiOS with Verizon, it is not available here yet, but their high speed is and they want a 2 year contract. Won't go that route to lock myself into something I may not be happy with, if u find something, let me know, but Comcast isn't the answer in Bucks County area
    I don't know if it's possible with a service. nm
    s
    How's that for service?

    A strange thing happened today.  My husband, who is a hospital-employed MT who works at home, got a phone call from a doc at the hospital.  It seems the dictation system was down, but he needed to dictate.  He proceeded to dictate over the telephone while hubby transcribed.  He dictated both an H&P and an OP note. 


    It was strange, but kinda cool.   


    LD Service
    You may want to try magicJack (visit www.magicjack.com) - the service is $20 per year for unlimited long distance.  Phone plugs into your PC via USB port.
    For the fax service on your
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    AT&T is the worst service, but what else do you
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    Not in the service but hubby is...sm
    Im sorry that your husband is in such a mess but there are other ways of handling it. My husband is just finishing up a 20-year career and I know very well the things that go on. Your husband should have used his chain of command...that is what it is there for. My guess is he will get a court martial, probably go to the brig for a while, and get a dishonorable discharge.
    Okay to work for more than one service.

    Is it okay to work for more than one service at a time? Do you have to be IC to do that, or can you mix and match with employee status?  Is a small service better to work for, generally, than a national?  If you work for a clinic can you also work for a service at the same time? Thanks for any input.


     


     


    Working for more than one service.
    Thanks for all the input. I appreciate the help. I don't like to put all my eggs in one basket.

    Sale of MT service
    Can you please post contact info? Possibly very intereted here. Thanks
    Looking for dependable DSL service
    I have had Adelphia and now have Bellsouth both with connection problems. It seems everytime I turn around my internet is down and not in my area but with my puter. I have to use Bellsouth webmail cause my outlook is always getting hung up. I call and they have to set me up with a new ISP# to get connected again. Very frustrated. Anyone out there have a good DSL to recommend. TYIA.
    Is this service in Wisconsin???
    x
    IC vs SC vs Service continuation see sm....

    I was reading the posts below....I've been an MT for 14 years with 22 years of medical experience.  I am working for less than 9 cpl on some of my accounts.  I would love an explanation of what the difference is between IC and SC.  I take work from another small company..they do not EMPLOY me nor do they offer me benefits but I have always assumed I was an IC in this case.  In reality I am subcontracting from them as they do not pay any taxes or anything for me, right?


    I would love tips on how to increase my production.  The company I was working for lost my major account so I need to make some changes and would love to email with other MTs who could offer me some advice!


    Thanks in advance!


    That's all I will do. Every service I work for. nm
    x
    Unlimited LD Service - sm
    I use Verizon Freedom.  I am wondering if anyone who uses this service and has had it for quite a while has had any problems with them, as in not wanting to cover their usage or receiving an expected phone bill for usage.  I use about 8 hours per day. 
    I use an independent tax service myself.
    He charges by the form and I have the usual business use of home and other deductions. It has never been more than $200. I can do it myself, but I like the fact that he guarantees if there are any questions or audits HE WILL represent me and be present for any questions. He has some sort of extra certification but I would have to pull out the old papers I have to know exactly what they were.
    I had a doc tell me the other day that they were paying a service 7 cpl...

    x


    customer service

    We tried for five solid weeks to get signed up with Vonage.  Wasted well over six full hours over the telephone (we just have a plain old residential house, some question of a second line coming out of the house, but no other complications) with 99% ESL's who could not communicate properly with us.  The savings were the carrot in front of our face, which is why we were so patient with having them try to get us set up, but because of one fiasco after another with JUST TRYING TO GET US SET UP, we decided it was not worth it.  We will wait until it has been perfected.  Also the 9-1-1 was a very important factor, as was Privacy Manager for us.    Weigh your options.  Best of luck to you.


    Why is that so surprising? If the service SM
    is $100, $20 is really 20% (a normal tip). 
    Try Kayak service. sm

    I used www.kayak.com online service last year for motels and car rental. Got decent rates on both.  Good luck!


     


     


    Beware, you may not have 24/7 911 service. sm

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    PC Online Service
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    $50 for their service, if you decide to use them.
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