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Serving Over 20,000 US Medical Transcriptionists

Send a letter

Posted By: Patti on 2006-07-21
In Reply to: Question for Colorado MTs - Hospital MT WannaBe

Send a very nice letter to the head of the Human Resources and Medical Records Dept and tell them what you are looking for and if they use a service ask them if they would get back to you either via fax, mail or E-mail (include a self stamped envelope) so that you could contact that service.  It is hard for me to believe that all the hospitals in Colorodo use services -- guess Oregon is very slow as our hospitals in the Portland area only use for overflow and still employ large staffs and some at home.   But if they use a service it could be one of the larger ones and if you go with that service does not mean you will get that hospital account.  Where are you located if you are calling long distance to work at the hospital and yet are willing go go in-house?  Just curious.  Also see if there is a local chapter of AAMT's in the city you want to work and see if you can network through them.  Good luck.   Patti


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    If it were me, I'd send a letter to all MTs sm
    with a new policy whereby if any work was not returned within TAT, that work would be assigned to another MT, who will be the only one getting paid for that work.

    The work has to keep moving.
    did you send a letter first?
    or just file in Small Claims Court. I live in a different state than her, but I believe I can file in my state because I did the work here.

    I just happened to be checking my post right now when you posted reply. Weird!
    send a certified letter
    to the company, and make sure you put a CC: to an esquire with an address - if you have to, just make up a name, they never check.

    Put in the letter that you are sending a CERTIFIED written notice giving them such and such number of days to respond to the letter from the time it is signed for receipt to pay the amount that is owed to you. Notify them in your letter that you will be contacting small claims court to file a suit (which can be done out of state), as well as contacting their state attorney general's office of illegal business practices. Make sure you put down who their state attorney general is so that the company knows you are not kidding around.


    write a letter and send it to the higher ups.
    Also, I think PC Magazine and other websites have complaint areas where you can turn businesses in for crummy customer service.  The company would rather satisfy the customer than get bad press.  Also, complain to the BBB or the FTC.  You can make yourself heard. 
    Dud you send a demand payment letter? sm
    You can find a sample one by Googling.

    If you do win in small claims court, the judgement will give you legal ways to collect. For example, having the sheriff put liens on bank accounts, using a collection agency, etc.

    Good luck to you. I have been in your shoes and, fortunately, the demand payment letter worked for me.
    Send a very nice letter, thanking them for
    the job, but your situation has changed and you can't pass up this opportunity you have right now. Say you will be happy to work out a 2-week notice if they need you. Then you're leaving on good terms but they can tell that you don't need to work 2 more weeks if they don't need you.
    Step one, send a Certified Letter...

    Return Receipt Requested (CLRRR). Keep the signed receipt as proof that they have received the letter. Your letter to them should outline what service you performed for them and what is owed for that service, the time by which you expect to recieve payment, the form that payment should be in, and what the next step(s) you take will be should they not pay up. Also, if the CLRRR is returned to you, keep it to show that you tried to contact them and go to Step Two, which would be to file a Small Claims judgement against them. Depending on where you live, this can be done at a District Justice's office and does not require the services of a lawyer. If you have to go to that step, make sure that you include the cost of filing that judgement in what you are owed. Just showing that you're smart enough to know what to do and how to get it done should be enough motivation for them to pay up. Good luck!


    don't cancel ADVANCE subscriptions - just send an email or letter

    detailing how disgusted you are with the fact that they are promoting offshore training and offshoring transcription.  This is the third article on this sort of topic that the magazine has done in a year. 


    I find this particularly offensive because so many hospitals/medical record departments get the magazine and if they see this, then companies like Spheris, CBay, Healthscribe, and others will be getting called to come do their transcription!


     


    So please, don't cancel your subscription, just voice your opinion and comments.  Thank you.


    Send him a certified letter with bill demanding payment within
    within five days from receipt (make it RRR). You have your proof that you notified him. If it is not picked up or signed for, you have your proof that occurred to. All these things go in your favor when trying to collect money. that's just a starter. I would never have let him get away with it this long. Once would have been it.
    Send a letter of demand payment (check Nolo Law websites) - sm
    to find any legalese you may want to include on it), and send it via Registered Mail, so that she must sign for it and you will get a receipt proving she received it. If she doesn't pay by your demand date, file a claim at Small Claims Court. Very inexpensive, and if she doesn't pay, and doesn't show up at court (in your state), you win by default. If still no payment, you can return to Small Claims and put a lien on her car, her house, anything you want, which can be forcibly confiscated by the Sheriff and then you can sell it to recoup the money owed to you.
    If it's a business letter you use a colon. if it's a personal letter you use a comma. nm

    :


    What letter
    Did only certain offices get a letter. I work in the southeast and have not received a letter.
    No letter here either (sm)
    I am a SE, were these mailed to employees and SEs?

    Also, have a question. Signed up for Qnet - activated I-mail account, on the Q-net I don't get any memos or even show an icon or heading to click on. Can someone enlighten me. I know I can call 1800dictate, just thought I would do better asking here.

    TIA
    Letter
    Is the letter you are talking about the one talking about preserving documents and telling us not to throw anything away,  or is this a different letter?   
    Here's the letter...
    medquist has always prided itself in doing business ethically. As part of our
    continuing efforts to ensure that we maintain very high standards, we have
    enrolled you and many of your associates in an Internet-based Ethics training
    course in the area of Code of Conduct.

    All MedQuist employees will be paid for the time spent taking the training. All
    Transcription Operations Hourly/Production Employees (Medical Transcriptionists,
    Quality Assurance, Quality Control, Customer Service Representatives, Clerical)
    should schedule time in advance to take their Ethics Training with their
    Supervisor. All hourly/production employees will be paid for the time spent
    taking the Ethics Training, which is expected to take 45 minutes. MT employees
    will be paid the equivalent of their "benefit rate" for the time spent
    completing the training, up to a maximum of one hour.

    To begin the training, click the link at the bottom of this e-mail. Please write
    down and keep your User ID/Access Code, also found at the bottom of this e-mail,
    since you will need it to enter the training. If you need any technical
    assistance please send an e-mail to: mailto:support@integrityatwork.net.

    The course will take you about 45 minutes. It is important that you finish this
    course within the next several weeks. Please contact the human resources or
    legal department if you have any questions about this or any other compliance
    issues.

    Thank you and enjoy the training.


    About letter -- don't have it -- was that
    the ENTIRE contents of the letter?  What else did it say, please?
    rec'd letter
    yes i rec'd the same letter as the posts below. they are paying 2 different rates; the rate you are currently rec'g for typing will remain the same, the ASR or edited reports will be paid at 20% less than your current typed rate
    MQ LETTER
    The letter also states that in a few weeks we will get information about a new MT/ME Rewards Plan that will go into effect in early 2006. Why don't they just tell us what it is now. Is this supposed to be a dangling carrot strategy. It had better be a big carrot. Oh well, it's probably not anything that will improve our checks, just theirs.
    Letter from MQ
    Yes, would you PLEASE post the letter you received from MQ? I have to drive 8 miles one way into town to get my mail and with the gas prices, I only plan on doing that once a week. I would like to know what that letter said as well.
    letter
    I got mine today, and I am really upset. My production has gone down or stayed the same since doing ASR reports. I have to practically retype the entire report. I often delete everything and type from scratch. I'm gonna quit. If I decline ASR reports, they will give me a really crappy acount, I just know it. My base rate was 0.875 (after 9 years with no raise excempt when I made CMT) and now it will be 0.700. That is so pathetic. I'm finished with these greedy Bastards!
    MQ Letter
    I got my letter last fri, my last name is at the front of the alphabet.  My base rate is being reduced by 0.175 cpl for ASR reports.  So now on top of my already reduced pay when starting DQS, it will be reduced further.  I figure I will lose about $200-250 per month.  I am going to reply to the corporate heads who sent the letter, and give them my 2 cents. I challenge all MQ MTs to reply to the letter and give your input on their unfair pratices.  I will soon be an ex-MQ'r.  I won't allow them to reduce my pay once again.  I don't make 25% more in production on ASR reports.  I have to re-type almost the entire report except for the occasional dictator, where I only proofread and make minimal changes.  I had a contract once upon a time that stated what my pay would be.  I never gave anybody permission to change that.  Isn't this illegal?  I am going to get legal advice and see what my options are.  I am not going to take this lying down.  I'm tired of being kicked around.  Thanks CM for enlightening me about the F9 feature, what an eye-opener.  Now I have proof that they are cheating us out of our pay.
    ANOTHER MQ letter,

    this one about new pay plan............ "Pay rates based upon experience, skill, and work difficulty" is the first 'highlight'....... I have been asking for a raise since MAY and I am level 3 typist, highest level MQ has....  Supposed to be contacted personaly by someone in the future.  Hmmmmm, wonder what they will offer. 


    will I get a letter?? probably not
    Well, I have 36 years experience and can transcribe anything..gee, wonder if they will contact me..They cut back my pay when I went to DQS by one half penny..Mmmm..hope I get that letter..Sure havent gotten the letter for DQS line count discrepancy and a check for that..
    One more letter
    A lot of good that CMT classification did for you. You would think the company, which claims to be short on able-bodied transcriptionists, and with all the new technology they are developing to make our job easier, that they would want to increase our pay to do ASR reports. Totally makes no sense. I sense a massive exodus.
    Letter
    That's the way I understood it also.
    I got the same letter from SBC (which is AT&T LD)

    using onesuite.com.  I called when I got their letter and canceled my LD immediately.  LD is only 2.5 cents a minute at onesuite.com.  You have to pay in advance and then you dial an access number and then the number you want to reach.  I liked unlimited better because I could dial direct, but for now I guess I'll use onesuite.


    I got the same letter. sm

    last year from SBC so I switched to MCI.  I was completely honest with MCI and told them what I needed it for becuase I did not want them coming back at me telling me I was not using it according to their guidelines.  MCI is expensive though.  By the time you pay for taxes and everything else my bill is around $80.  I wish I could find a job that is totally internet based.  I started to check into Vonage but I could not understand how that worked when they kept telling me I had to pick a phone number or a different area code than the one I have and you can't speak to someone who speaks good English to get an accurate explanation.  I also would like to know what everyone else does or how they get away with it.  I wish the hospital that I work for through the company that I work for would have a 1-800 number for the transcription.  I would even be willing to pay my employer a $10 long distance fee or something just so I do not have to pay out $80 every month. 


    need letter help
    Okay, it's been a long time since business english 101, can anyone tell me where "return receipt requested" goes on the body of the letter, and isn't it in all caps? I am thinking it goes just below the address to whom the letter is being addressed, but just not positive about it. Thank you!!!
    SPi letter
    Yes, I got the letter this weekend. Disturbing sign of the times.
    First letter only!
    Thats how I have always done SOAP notes.
    MQ lawsuit letter
    Yes, I received the letter yesterday.  Sounded like this investigation is going to take quite some time if they have to subpoena transcriptionist's records.  I just threw it in the round file  :)
    why it will be good for MTs. you can see from letter below from CEO

    the impact the lawsuit has had simply to start change within the MQ organization. 


    Here's pertinent part of letter that shows changes coming.




    From Frank Lavelle, President


    To all statutory medical transcriptionists


    July 14, 2005



    VIA Electronic and U.S. Mail



    Dear Statutory Medical Transcriptionists:



    We would like to thank you for your continued service and support. We know that the key to our success is the people who work so hard for our customers everyday.



    At MedQuist, we are determined to become the medical transcription provider of choice for statutory employees. Over the past several months, with your help and input, we have been working on developing a pay plan and comprehensive benefit program that will enable us to set the standard in the industry. We recently announced significant changes to our benefits program for full time employee transcriptionists and within the next few months, MedQuist will be announcing a new pay plan that will address the feedback we received from medical transcriptionists in response to our survey on pay issues.



    As you may also know, MedQuist is currently responding to a lawsuit brought by three medical transcriptionists that was filed in response to certain publicity surrounding MedQuist's billing practices involving the AAMT billing unit of measure. MedQuist takes all allegations concerning its pay practices very seriously and will seek to address any concerns raised by the lawsuit. While we believe that the claims raised by the three transcriptionists appear to lack merit, we are diligently working on addressing this matter in order to best serve all of our valued medical transcriptionists.



    To enable us to fully and appropriately respond to this, as well as other lawsuits currently pending against the company and governmental investigations, our lawyers from Winston & Strawn are required to collect documents. To ensure that you are completely informed about the materials they are seeking, we have attached a memorandum below regarding MedQuist's document retention and collections policy. Please review this document as soon as possible.



    Once again, we would like to express our deep appreciation for your continued patience, cooperation and service to the company.
















    Very truly yours,


    Frank Lavelle


    President



    Enclosure



    ____________________________________________________________________________________________________________________________________________


     


    introductory letter

    Kkay, what exactly do you include in your introductory letter?  Have the business cards already. 


    Thanks a mil!


     


    Maybe just a letter that tells her how much you
    appreciate her and everything she's done for you, how much you love her, et cetera.  I would much rather have something like that from my children than a gift. Gifts are nice, too, but sometimes something from the heart just means so much more.
    Haven't gotten the letter yet
     MQ is run by a bunch of jerks.
    letter in mail
    I got a letter in the mail from MQ headquarters today
    "The Letter"
    I got my "letter" from MQ today, and immediately called my supervisor to tell him that once that goes into effect I will no longer to ASR..........  hopefully everyone will do this (or at least the majority) and MQ will hear us ?? 
    New pay plan letter ? Can you tell us what was in it? (sm)
    I am an SE and I think they mail this info out alphabetically or maybe to employees first. My friend usually gets her info 4-5 days before me. Her last name starts with a C and mine an M.

    Congrats on the $400.
    new pay plan letter
    They are going to reduce your base pay for ASR reports, if you type them aka speech recognition. Your base pay will be reduced by 20% for ASR reports. I just added it up and it makes a huge difference to the tune of hundreds of dollars a month if you type a lot of ASR, like I do.
    I got the same letter today...
    What? I didn't glean any new info from it.  Just that someone would contact regarding the new pay plan or something like that.  It is a very general letter, not a personal letter...what's all the excitment about???
    no letter or memo to me yet
    I havent gotten any letter..or memo..anyway, I would think of course they would keep SE's or offer the SE's FT positions.  However, I dont think they would do away with SE's as they dont have to pay for insurance of anything with SE's. 
    Indeed it does, as the letter clearly states
    it was a DEP error
    If letter was to all "transcriptionists"

    spoken specifically to FULL TIME and PART TIME Transcriptionist categories and anticipated changes for those only.


    They should have addressed it to ALL TRANSCRIPTIONISTS WITH MEDQUIST...or more completely indicated all of the positions they have working for and with MQ.


    I don't work FOR MQ, I am a contractor.  MQ is my client.   I am responsible for all my equipment, sick time off, overhead.


    I am not an employee....in simple terms. 


    When they write a letter addressing changes in offers MQ is making to ALL TRANSCRIPTIONISTS doing transcription for MQ, I would have paid attention.


     


    The letter was a waste of

    who wrote it and are now trying to make it smell better.


    and it was a waste of the time for the MT who got it.


    All these silly pre-letters and anticipated packages that nobody can tell you what is in them or what they are about, and 1/cent checks being mailed out to people, just make MQ look really foolish from a business standpoint.  If they were trying to run people off, they did a darn good job.  And if they weren't trying, then whoever thought of this business strategy, needs to go rework it.  Because in my case it  was the final obtuse act by a smarmy company that helped me make the decision to invest my experience in the competition.


    The letter I got clearly stated that you can opt out
    of ASR and do strictly MT. I was told when I trained on DEP that at some point there would be a reduction for those doing ME. I see no reason to bail, as my office, at least, was up front with me. It's unfortunate if some offices were not.
    $100 and letter of appreciation
    Better than the candy apple and lay off notice that I got from a former employer for Christmas one year. 
    Solicitation letter

    THanks, that would be great if any one had any samples that they can post here without the transcription companys name.


    THanks


    Letter/resume

    Send in a resume/letter to the head of HR and the MR Dept asking if there are any openings and if the use an outside service would they please pass on your resume to them as you are very interested in working for the hospital.  Wouldn't hurt.  Better than a phone call and they can see on paper what qualifications you have and perhaps sign you on as an employee, IC or something.  


     


    I would write one more letter and CC: to
    the insurance commissioner and your insurance company. Write the letter to your physician's office, enclose copies showing proof of your payment of co-pays one more time.  I found whenever I had CC to the Insurance Commissioner, then people got serious about finding the correct records...
    Cover letter
    I am a professional resume writer, as well as an MT for some years now. It is advisable to send a cover letter with the resume as it shows you have an interest in the company and it is a means of introducing yourself. If I can be of further help, please e-mail me.
    Letter template

    Do a hard return after the letterhead section and after the centered section.  Hope this works.  Keeping my fingers crossed.