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Yes, they have - I worked in management for a time.

Posted By: contracts when work is offshored. on 2009-02-06
In Reply to: Most clients do not ask for offshore transcription. SM - cricket

Yes, I have seen the contracts. Yes, I have had the accounts I managed flat out change their direction mid contract because they want to cut that cost and go to offshore.

YES, I KNOW WHAT I'M TALKING ABOUT.

What an ostrich you and others are for thinking that the American public and facilities do not know anything about offshoring or want it. This was going on way before this economy took a nosedive and now it is even worse.




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Where I once worked, Management was on
*
time management

that is the problem with working at home - there are so many interruptions.  However, you have to remember that this is a real job - you have to commit your time to it.  If you worked outside the home, would you take a day off to help with the kids, would they let you bring the kids to work with you, and would anybody even ask you to do that? 


I know that flexibility is supposed to be a big advantage of this job, but it is only an advantage if you are willing to give up the income.  You have to decide, do you really want to make the money or do you want the flexibility?  If you want the income, then you are going to have to set yourself some hours, just as if you were working outside the home, and use those hours as working time and once those hours are over, then it is time for your family and home life - just as if you were out in "the world" working.


 


Time management

I have two IM's that work 4 days each and I average about 4,500 lines per week, 525 or so per day each doctor -- about a 30 minute tape, and when I am doing my monthly schedule I schedule 1.5 hours per day for each doc.  So that it 3 hours for that clinic.  My monthly total is about 20,000 lines and so yours is a little higher but if you have been doing them for a while you should have a lot of Expanders saved, physicals saved, etc to save you time.  I can average 350 to 450 lines per hour with them.  So I would guess that 6  hours per da, 3 hours per doctor is what I would shoot for.   Will the one returning from maternity only work part-time and that is why she is only 4100 lines per month?   But again, I look at my schedule each Saturday morning and schedule out what my averages are for the days coming and figure out my schedule.  ON M-Tu, Thu I work 4 hours morning, pick up and deliver, go to a clinic do EMR's for 2 hours, come home and work 2 hours --  my busy days, but then I have 2 IM's, 2 Surgical Oncologists, 2 GI's, 1 Hand surgeon, 1 plastic surgeon and 1 psychologist.   But total I don't put in more than 38 hours with pick up and delivery times.  My two IM's = 12 hours per week, SO = 6 hours, Plastic/hand = 1.5, Psychologist = 3; EMR = 10 and GI's = 4 or so.    Total monthly lines are probably 40,000 or so without the EMR's as I get paid by hour for that.  You just have to set time aside and stick to a schedule which is easier said than done sometimes but find out how your body works and when you are the most productive.  Work with that rather than trying to make your body productive when it doesn't want to be.   Also, again work with expanders, auto correct, etc.  When I do a physical I bring over the one from last year and add in the changes, saves me a lot as the diagnoses are almost the same.   Good luck.  It isn't easy. 


Time management issues

Hi all - just wanted to get a few opinions to see if I am being slow or if I have too much work on my plate.  I am transcribing for three doctors, two internal medicine and one orthopedic.  Right now one of them is on maternity leave but I am still having a really hard time keeping up with my work.  How many hours a day do you all think is reasonable?  Do you guys work eight hours a day and call it good?  I find myself on the computer from 6 a.m. until 6 p.m. on weekdays and then I still usually have to work weekends to either catch up or keep from falling behind.    At this point I am wondering if all this is worth it - yeah, I don't have to commute and I can work in my sweats and I'm here when the kids get home, but I don't have time to run errands or god forbid meet a friend for coffee, that's for sure! 


I guess my question is, how do you all manage your time?  Do you have set hours that you work?  Am I slow?  Are you able to sit and work for hours on end without getting up to do other things?  I feel guilty if I stop to clean the kitchen or start dinner or go grocery shopping! 


I have been an MT for going on two years and I have increased my speed significantly but I am still struggling.  I think I am doing an average of about 26,000 lines per month right now and when the other doc gets back from maternity leave that will add another 4100 lines.  Would anyone be willing to post their average lines so I have something to compare to? 


Thanks, any thoughts are welcome


 


Time Management/Productivity Problem

I am new to this board, but not to MT.  I have been doing this for 13 years with an acute care hospital.  We went home about seven years ago.  My problem is trying to get in my typing around my family.  I have a 5 yo, 3 yo and 1 yo and my husband is a police officer with rotating schedule.  The kids go to a babysitter three days out of the week and are home on the days my husband is.  My husband is on me all the time to make more money, keep the house in better order, plus take the kids to activities (gymnastics, soccer).  I don't have a problem with any of that, but when he is home with the kids and when I should be able to get more typing done than normal, I end up watching the kids when he is outside, sleeping or is just tired of them.  I personally want to take them five days a week so that I can get into a schedule better.  I feel now that I don't have a schedule because if I get up early, so do the kids and then hubby doesn't get up so I'm taking care of them.  I stay up late, but then the little one will start crying and then I'm back up taking care of him instead of typing.  I feel like everything is chaotic and hubby tells me it is because I don't have a schedule, but I can't make one unless he is going to commit to REALLY watching the kids.  Can anyone offer me some suggestions here?  I am just about ready to scream.  Thanks all.


Tami


 


Should it be "life cycle management" or "lifecycle management"?
Having a debate at work.
I did all the time when I worked there but have moved on to find
..
I started using it when I worked for Rodeer. They had used PRD at one time
I like the simplicity of it, and the fact that's it's fast compared to others I've used. I'm not sure why that is.

It doesn't have any prompt that reminds you of your expansion, so you have to have a system of remembering, which is another thing I prefer. The reminders only get in my way and slow down my production.
I worked at Wendy's too, for a short time (sm)
They had me working early morning shifts on Saturdays and I think they picked a wrong time for me LOL

One particular morning I was frying bacon for breakfast and early lunch burgers. Seems there was supposed to be a bucket under the grill, toward the back part, to catch all of this grease from the bacon. I kept scraping it into that little hole and a few batches later, I noticed I was slipping and sliding! There was bacon grease all over that floor!!!! I didn't fry bacon anymore. I became the drink person. ahahahaha!!
I worked part-time in a hospital sm
radiology department for a copule years and they did the floppy disk thing. They were huge compared to now. We didn't have a main frame at that time. Your format stuff was on the "system disk" you put in on the left nad then your disk with your work went into the right hand slot. It was this big huge monster of a "computer" thing.
Haven't worked for SS for a long time but they do have the best
sound files of any company I have ever seen. They have a very decent platform, as well. I think it is just management is a little off-balance at times.
Has anyone worked as a housecleaner part time?
I was just hired on for about 15 hours a week to supplement my MT income (or lack thereof).  I'll be cleaning residential homes.  Anyone ever do this for awhile to help pay bills, and if so, how bad is it??  : )
I had one for 3 years and it worked fine the whole time.

Actually, I have not worked as a full time MT for nine years
and that's the problem. Is there hope for me to get back in to MT even though I've been out of it for so long. I did work part-time from home from the lab for about two years after that.
Shelley
I, too, worked most of the weekend part-time....sm
We had Thursday and Friday as holidays, but since I knew there was a backlog and that it would truly be appreciated by my bosses, I dug in from time to time and we got the backlog caught up for today. I truly treasure my bosses and love my job, and all the co-workers I talk to feel the same way. We really do appricate and value a great MTSO and we prove it!!
If I worked full time I would make
at least $40,000 per year at my job. I only work part because just tired of working all the hours I have in the past. The majority of my work is VR (about 95%) and straight but am fast. I don't have a lot put in Expanders but do well over 3000 lines per day total.
If I worked full time I would make
almost $35,000 a year, made more than that in the 80s, just do not want to work full anymore.
I worked part-time for someone like that and they used the QA % to keep from paying bonuses
the QA % to keep from paying bonuses and I think that is so wrong. I no longer work for them.

Most of the reports that I had sent in were sent because the quality of the file was bad. it had a lot of skips and jumps in it and it could not be filled in.

They required 10%. The closest I got was 33%.

I think it is so wrong to require a %.
My child worked part-time at 14 after school

She started at minimum wage and now is an office coordinator and medical assistant for 2 surgeons making much better money (and goes to school at night).  She didn't work at 14 to pay for her stuff.  She stashed all the money away as she had always done with birthday and holiday money and so at 17 she bought her own car!  This child amazes me - she GOT the work ethic!!!!  *lucky mom here*  Actually it was more than luck....it was hard work on my part but it ALL paid off.  A lot of it was based on my own insanity.  I had to know if, G_d forbid something happened to me, that she could support herself, take care of herself, earn a good living, and keep on keepin' on in a forward-moving pattern.  She is doing just that!!


Proud mother here....


Have never known shift lead who just worked 8 hours a day for 5 days. By the time they
:+
actual typing time versus hours worked-venting here

I just have to vent about companies that keep track of your actual "typing time" and then say you are not putting in your 40 hours.  I always come up short and not by just a few hours.  They have said I worked only 60 hours when I worked 80.  But they say "their system is not wrong."


For one thing when you look up old reports or do research on-line or if you walk to the fridge, that shouldnt count as "not working" as long as you are getting your line rate.  Also something is wrong because I dont take that much time looking up things.


Also how can they get by with making you work 40 hours when you are paid "production?"  This is wrong.  Either pay me by the hour or leave me alone!!


 


Every company is different -- I worked FT for one as an employee but worked a split shift - sm
So I never took breaks. I would work 5 hours, break for about 4 hours then do another 3. Another company I worked for did not care what hours you worked (IC) but wanted a min. amount of work each day, 500 for PT and 1000 for FT-- BUT they paid you by how many lines an hour you put out, the higher the lph the higher up the scale you made per line in pay; they have since changed everyone to a flat rate with incentive. But bottom line, if you are an IC it does not matter what hours you work, though many ask for a schedule and ask you to stick to it, they just want you to meet line requirements daily, i.e. 1000 per day, 1200 per day, whatever it is.
I got up early, worked during naps, and worked when DH got home.

You have to be disciplined to make yourself work when baby is napping instead of maybe watching TV or doing housework, etc.   


I might also go the route of having a teen come into your home, or either trying a mother's morning out program at a local church/daycare.   I've been home since my youngest was born and he has never been in all-day daycare, but I did have him in a mother's morning out program 15 hours a week at a local church.   It didn't help a lot with my work schedule because I had an older son in school and was a room mom and tutored other kids, but that might be an option.  The only problem with the mother's morning out program is they are around other kids and tend to pick up every germ.  I finally took my DS out of the program because he stayed sick.  You were supposed to keep them off if they had green nasal discharge and I did, but no one else did.  Every time I got him well after 2 to 3 days back he would be sick again.  Other than that it was very good for him because he would not have had a chance to be around kids his age otherwise. 


Are you in MQ management?
Are you with MQ management? Although it doesn't matter, because I'm telling the truth. I see it every day.
MQ management
No - I am a new rehire. 
MQ management
I'm sorry, but I don't feel comfortable about giving my e-mail address, because I'm not certain about your position. I had a great job until MQ came into our hospital and managed to reduce my pay tremendously. I am one of the very few users who has access to DocQmanage and this process that they use to count lines just makes me sick.
MQ management - NOT
Whatever - I feel bad that you have lost money. I also have been "screwed" by plenty of companies myself. I was just trying to figure out if you could provide documented proof of "how they are robbing the MT". By the way, if you still work at a hospital, don't you still get benefits, i.e., health insurance, holiday pay or is all that based on lines produced like it is outside of a hospital? Have a great day.
MQ management
I must say - there is so much paranoia amongst some of you. Yeah - I've been hacked by the big companies also. Why not keep your mouth shut if you don't want to provide documented evidence.
MQ management - NOT
Did they bother to tell you that they also outsource MT transcription to other countries at MQ? I'm interested if they are trying to sell DQS and MQ without divulging that they outsource to India.
Are you new or management?
This WAS a GREAT company. IT is changing, we are not trying to change it. IT is changing OUR lives. I don't abandon ship without trying to help others first. UNBELIEVABLE CHANGES in less than two months where I am. I will be out of it very soon and if you want, you can go down with the ship with that attitude but I hope you and the others like you realize what you sound like and don't.


Whatever U say, Management! - nm

Management
I have never had anyone be rude to me the entire time I have been there. The IT guy can be a bit gruff, but I almost never talk to him. Of course, I do my required lines plus, get excellent QA scores, and don't bother anyone. Maybe that is why they are so nice to me!
Whatever you say, Management. What are
Just curious.
Sorry Charlie, not management
just an old MT with 30 years experience. and No I don't smoke thanks anyway.
Does anyone know anything about pain management M.D.'s?
For someone with chronic pain, is prescribing pain pills a last resort or is this the norm? 
You sound like MQ management...
I just now read your ridiculous post (I'm not on boards very often, just check occasionally to see what is going on or blow off steam).

MQ adjusted my compensation without telling me. Had they told me I would be making less per line, I would have sought employment elsewhere. I was hired with the verbal and written agreement that I would be paid on the basis of a 65-character line, i.e. space bar, commas, bolding, underline, headers, footers, cc lines, headings, etc. etc. Through manipulation of their counting software, and various platforms, (Im'on my fifth platform)they have systematically underpaid us for our work. In fact, they just admitted that recently and I have a check and letter from them stating those facts. The amount I received is not near the actual amount that they underpaid me. I have no idea how they came up with this bogus figure. Yes, our business is an exchange for skills and service, but they must uphold their end of the agreement which was to base our compensation on a 65 character line. If that changed, nobody told us. In fact they repeatedly told me that nothing had changed and we were still getting paid the same way. They could not account for the decline in my production except to say that I just wasn't producing the same amount as I was before. Duh!

There is no heartache here, just anger. I'm angry that I've been ripped off by a bunch of greedy bums who have become quite wealthy off our blood, sweat and tears. Yes blood, I recently had to have surgery which was job-related, and am still recovering. So, why do you even care if you don't work for MQ and this doesn't even concern you. Do you just enjoy beating up on posters, does it make you feel better than everyone?


The recruiter said it was management, not MT.
It is my guess it paid well, but who knows.
A TL is for workload management ONLY SM

If you are going to her to ask questions about software, blanks, format, etc., you are going to the wrong person.  Software issues for the help desk and blanks, format issues for QA.


Team leaders SHOULD just be routing work, seeing that there is adequate staff to do the work, etc.


You obviously are Spheris management
It always amazes me, the BS from Spheris, astounding!
No, she's from OSI management, but that might as well be another galaxy
are backpedaling on here a thousand miles per hour trying to find employees that actually live in this country.

Too late. You treat people like that, this is what you get.
Your management is to blame, not the MT.
Your management allows it to happen.

Talk to them.

It is isn't up to you nor me nor anyone else not in management to regulate who gets what work and when and how much.

MT management: Who would you work for and why? sm
I was curious as to what companies MTs would consider being a manager for and would also like to see posts from people that are current managers.  
That's right. It probably wasn't YOU, and yet management of course (sm)
always has to make it seem like it's the MT's fault. "Blame-it-on-the-MT" -- for doctors and management alike, that seems to be their "EASY" button (like the TV commercial).
In business, management....
it is not unusual for a person to turn in a resignation and then be told to leave immediately.  Sometimes even escorted out of the building. 
I believe it is company management
handing out the praise. A good hint is to look at their "names" after they post. Some of those names are the same ones over and over again, and some of them are just downright laughable!! Another hint, look for the companies are always looking to hire MTs due to "growth." Id say the "Growth" is probably the growing number of MTs catching onto them and leaving!
Management again. SO annoying.....
Gaaa
anger management
I really think that humor is a good tool for anger management! Friends will send some really funny emails that will just crack me up even when I am in the worst mood ever, it always helps...or sometimes just going for a good run to burn off some steam? There are a lot of things, also I like to look up at the big guy and ask for some help there, that helps me quite abit!!
anger management
I love it!!! What a fun game!
Anger management
Just get away and go out for a brisk walk and possibly a swim in a pool if one is available. Go for a hike in the woods. I can sympathize with you. We do not have an easy job and it can really test our metal at times.
Moving into management

Some places will promote their lead Transcriptionist into management, but that's often a mistake.  Having excellent transcription skills is not the same thing as having mentoring, motivating, planning, budgeting and interpersonal skills in a transcription environment. 


You've had a boss who thought you had potential in these areas.  Do you feel you would enjoy doing those things or would you feel the call of the keyboard?  Would you dislike delegating?  Would you dislike training because it's just faster and easier to do it yourself?  Do you like dealing with people, or do you prefer to deal with data and to be left alone to do your thing?  These are some of the questions to consider because the jobs really are different.


If you are truly tired of the rat race that is production typing and think you really might be interested in management, then check your local junior college or business school for classes on management/supervision.  They might be credit classes or they may be career/life enrichment classes.  They shouldn't be all that expensive, and they should give you a better idea about whether this is the path you want to take.  Employers sometimes look for the RHIT or CMT credential for management personnel.  If you aren't one of those, then proof of study in the management field may be of help to you.


I find that I generally like to read/discuss management techniques more than I like doing them, but it's getting harder and harder to do the production thing.  Maybe I'm ready to try management again.  I think I've learned not to make the same mistakes I made before.  It's thinking about making the new ones that's holding me back!  Best of luck in whichever path you take.


Complain to management?

Would you complain to management if you received a VERY snotty reprimand from a QA person who corrected your report with an absolutely incorrect "correction" or would you just ignore it?  I don't want to cause trouble, but I'm very irritated - I'm wondering if management would even care that they have snotty-ass QA people?