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Serving Over 20,000 US Medical Transcriptionists

Does anyone know anything about a company called Heart of Georgia Health Information Services? (sm)

Posted By: SP on 2006-08-22
In Reply to:

I am beginning a job search and this was one of the services that I came across.  Has anyone worked for them and had good or bad experiences that they could share?  TIA

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Does anyone have any info about a company called InfoPro out of Georgia? (sm)
Has anyone worked for them and if so, what was your experience?  Is there enough work? How are they to work for? How is the platform?  Etc. 
Anyone heard of Heart of Georgia?
Anyone ever heard of Heart of Georgia?  I have accepted a rad position here because another keeps on telling me I can start soon, yet it has been 2 weeks and counting and I'm sitting here broke with nothing to do. 
Anyone work for Heart of Georgia.

How is it to work there?  Are you able to get the lines and make decent money in an 8-hr day with it being 75-char line?  That seems like a really long line.


I need some information on a company called
Astat, such as pay, platform, enough work, QA, loan PCs, etc.  TIA
Anybody ever hear of a company called Specialized Information Management?
Do they hire at home ICs?
I do ops for 3 services, but rarely get the heart stuff.


MRT Services, Inc. in Georgia
Does anyone have any info on this company? Thanks, Lisa
Georgia Transcription Services...

has job posting. Anyone know anything about them, not much info there. Thanks!

Southern Transcription Services in Georgia??....sm
Does anyone here have any current information about Southern Transcription Services in Rome, Georgia? I'd appreciate anything you care to share about this company because I can't find anything about them here, even in the archives. Thanks!!!
Does anyone have any information on HIP (Health
Information Partners)?  Consistent work?  Good platform?  Anything else?  Thanks in advance!!
Health Information First, LLC
Hi, does anyone have any experience with this company out of Maryland?  I just tested with them.
Health Information Partners
Great people there, good pay, and always have work.  What more could you want!
Health Information Partners

Does anyone have any feedback on Health Information Partners (HIP)--good or bad?


Health Information Partners?

Good Morning.  Does anyone know about this company?  Line rate?  Orientation pay?  Scheduling?  Overall good company to work for? 

Thank you very much.

Health Information Partners - sm

Anybody  working for this company that could me some info i.e. platform, pay, line requirement, work flow, etc.? It would be much appreciated. I did a search and only found minimal information. Thanks in advance.

Health Information First (Hi1st),
Can I get some feedback on this company pretty please?  Thanks much!
HIM = Health Information Management
Anyone work for Health Information Partners LLC or
have any information about this company??  Need feedback.  Much thanks.
Is PT offered at Health Information Partners? Thanks. nm
Health Information Partners (HIP) questions...
Anyone work for HIP or know about them?  They had an ad up a couple of places and was wondering about the scoop on them.  I found some old posts here from 2004-2005, looks like they are a small, newer company so maybe that's why I can't find much.  Any info and insight, good and bad??  Thanks!!
This is Health Information Partners with a new name. City is the same in an ad of theirs. Newbies
Health Information Partners, but they sold and are no longer around :( nm
Looking for fellow employees of Health Information Partners..sm

Since they sold last year and I did not accept the job with OSi, I have had one crappy job after another.  Just curious to know where everybody ended up at, so email me if you like.


This company is only for the strong of heart
or the very desperate.  Owner and QA degrade you and they do want 7-day coverage.
Amphion, TransTech, eTransPlus, some at Focus, and Health Information
Health Information Partners, based in Maryland. She used to take in newbies
EXACTLY! HIPAA protects the privacy of your health information IN THIS COUNTRY!
Once your protected health information leaves this country, your privacy is no longer protected.  So while you may not trust your neighbor to know your medical history, you can trust that if they breech your privacy, you have legal recourse and you can have their jobs!  In India, if someone holds your health records hostage and threaten to publish them on the internet because they didn't get their 2 cpl, you are basically screwed! 
Interested in information on Focus Infomatics health insurance
I am curious as to what the costs of their health insurance plan, and if they offer family insurance, what that cost is. I really need a job with benefits.
MT Salary woes article in Advance for Health Information Prof. 8/2008

Vol. 18 •Issue 17 • Page 20
Reactions to the MT Study

A group of professors is taking a hard look at the medical transcription industry.

His knowledge of the industry a few years ago? Admittedly, zero. Coming from, as he described it, a position of ignorance about the medical transcription industry, Gary David, PhD, associate professor of sociology at Bentley College, Waltham, MA, hit the road and headed to Reno, NV, last year, where he took in the Association for Healthcare Documentation Integrity (AHDI) Conference. After realizing no formal academic research had ever been done on the medical transcription industry, Dr. David and two Bentley colleagues, Donald Chand, PhD, professor of information and process management, and Angela Garcia, PhD, associate professor of sociology, set out to do an in-depth study of the industry.

The first part of the study was an online survey taken by 3,800 MTs, and the results of the survey were compiled, analyzed and presented as the study's preliminary findings. The full study is still in its infancy; the preliminary results from the survey represent only one part of the teams multifaceted approach. Dr. David has become embedded in the industry, serving on task forces and committees with AHDI and the Medical Transcription Industry Association (MTIA), and he's now a staple at the annual conferences.

ADVANCE spoke to Dr. David, as well as to experts in the industry. We aimed to look at specific aspects of the study's preliminary results and gauge its reception. The opinions are mixed when it comes to three major issues in the medical transcription industry: quality, the work force shortage and the ever-present salary issue.

Questions on Quality

The survey posed several questions related to the quality of documentation done by MTs. Nearly half of MTs reported that they see how flagged errors are resolved only rarely or never. Also, the survey showed that 59 percent of MTs transcribe for multiple physicians at multiple hospitals and/or clinics. Dr. David's view is that if an MT isn't told how a flagging issue was resolved, he or she may not know how to resolve a similar issue in the future, which can affect quality. Likewise, Dr. David noted, if an MT is transcribing for many accounts, he or she might not be able to develop an ear for physicians.

According to David Plummer, founder and CEO, Probity Medical Transcription, Harrisburg, PA, quality review is useless unless that information is shared quickly with the MTs. He also agreed that transcriptionists should have primary accounts to work on, and then when that runs out, have pre-determined secondary and tertiary accounts. Today, many MTs are transcribing the dictations of multiple physicians from multiple hospitals and/or clinics, Plummer said, and that's just the way the business model works for most medical transcription service organizations (MTSOs), he explained. Quality, turnaround times (TATs) and productivity suffer in this design; however, when you have a transcription system where the pools do not contain sophisticated logic and has transcriptionists flit from one account to another, these are expected outcomes, in Plummer's opinion. What has happened is that the architecture of some of the newer platforms has not been built with [MT familiarity] in mind, and it creates these massive pools with multiple hospitals and tens of thousands of physicians, and that's just not good for quality or the MT, Plummer explained.

Chris Hopkins, chief operating officer, Landmark Transcription, St. Davids, PA, looked at the survey results from another angle. He noted that approximately 50 percent of his work force consists of independent contractors, which may indicate that those MTs are working for multiple companies, which would explain why they are transcribing for many different accounts. Hopkins also said that just because an MT is transcribing for multiple accounts doesn't mean that quality work isn't being produced. Landmark maintains a system where MTs are assigned certain accounts, and MTs do transcribe for multiple physicians. By working on certain accounts, however, MTs can keep track of the different client specifications, something that Hopkins said may be difficult in a pooling system as mentioned above. [MTs] can't build up any kind of speed or fluency on an account when they're doing 10 different accounts, Hopkins said.

Bonnie Crow, director of U.S. operations at MxSecure, Scottsdale, AZ, agreed that in an MTSO setting, MTs are most likely transcribing for multiple accounts. These MTs are often experienced and highly skilled, Crow said, and therefore they produce high quality documents. With the flagging issue, Crow said that software used at MxSecure provides feedback to MTs, and she believes most platforms will allow this (Probity and Landmark have software that lets MTs see how a flagging was resolved, as well). Crow also noted that MTs should go through a quality auditing process on a consistent basis. I strongly feel the Quality Assurance monitoring process today is the best it has ever been, Crow said.

That's due in part to the technology that can allow MTs to follow documents through the quality assurance (QA) process. Kathy Eberle, who works in QA and is the operations supervisor for Landmark Transcription, explained that as soon as a document leaves QA's hands, MTs can immediately see the changes that were made. Some platforms make this difficult, however, and MTs and QA personnel may have to work harder to ensure that errors are explained. It is extra work to give them the feedback that they need, but in the end, it always pays off for QA because the MTs always become better for it, Eberle said.

Shortage or No Shortage?

Besides quality issues, another point brought to light by the MT study's preliminary results is the aging work force and, potentially, a looming work force shortage. There's no denying that the work force is on the older side—77 percent of respondents are older than 40. There is, however, room to debate whether or not there's an immediate crisis when it comes to a work force shortage. Dr. David commented that because there are no solid numbers on the actual number of MTs working, there's no way to determine if there is definitely a shortage.

Plummer disagreed with the conclusion that there's a work force shortage right now. He pointed out that Probity uses all domestic labor, and noted that all of the accounts he'd like to secure are either being transcribed in-house or by other MTSOs. When an account is landed, the MTs on that account typically join Probity, and the need for more workers is quickly met. Plummer called the work force shortage overplayed.

Eberle referred to the shortage as simply a shortage of qualified MTs, rather than of all MTs. She's noticing that many good MTs are leaving not just their positions, but the industry, and they're going back to school to start different careers. With quality MTs, we're truly lacking at the moment, Eberle added.

Hopkins echoed that, to a certain degree. He admitted it was hard to say whether or not the industry was facing a work force shortage, and said he doesn't see that happening at his MTSO, where his needs differ from some of the bigger transcription companies. At my level, where we are, we don't see a tremendous shortage of transcriptionists, Hopkins said.

He added that if he has an opening, he advertises it and that day, he'll wind up with 40 résumés in his inbox. I can usually fill a very specific position within a day, Hopkins said.

Crow, however, is worried about finding qualified MTs to support the growth of the industry. There aren't enough younger MTs to replace the retiring MTs within the next 10 years, she pointed out, and she strongly believes that there is a work force shortage. She added that new education programs are being put in place to produce good MTs, and many MTSOs are offering mentoring programs. Her company started a mentoring program 2 months ago for new MTs to help them garner experience in the field. This seems to be easing the labor shortage, according to Crow. We are very excited with the decrease in attrition numbers we are seeing already!

Salary Woes

While there may be debate over whether there's a work force shortage right now, one certainty in the MT industry is that wages aren't heading upward. In the survey, MTs reported varied personal incomes, with the majority, 72 percent, bringing home $10,000 to $50,000 annually. Another survey question asked about the number of wage earners in MTs' households, and 33 percent said that there is only one wage earner in the household--the MT.

Dr. David called the industry one of the only places where the laws of supply and demand don't work. There may be fewer transcriptionists and there's a greater demand for transcription services. [That] should mean that [MTs] get paid more, but their pay doesn't increase—if anything it goes down or stagnates—and so part of it is linked to how there's just no perceived value in what it is they do, he explained.

The industry as a whole needs to recognize that MTs spend a lot of time and money learning their craft, and if wages continue to drop or stagnate, potential MTs are going to look elsewhere—to other industries—for jobs, Hopkins pointed out. We want to see a viable pool of labor here in the United States, he said. If people can get better benefits and better wages at McDonald's, why wouldn't they go there? It's too hard to learn this business. It takes years of work to be fluent and professional.

Dr. David observed that there was a sense of unrest in the industry about salary issues. There's a number of things impacting [MTs], causing their wages to go down or be less robust in terms of going up, so it's definitely an issue that we've heard about, Dr. David said.

What's Next?

Overall, despite differing opinions on the results of the survey, everyone agreed that it could be a valuable tool in the industry. Crow said she hopes the study can lead to medical transcription being recognized as a degreed profession with mandated certification. I think once this is in place, the profession will be viewed by the younger people as a desirable health care position, Crow said.

Hopkins hopes the study highlights the fact that offshoring labor is doing what he called a disservice to the industry. I think if people focus on providing a livable wage to the transcriptionists with a reasonable package of benefits and a decent schedule, the labor pool will become deeper and broader because more people will start to come into the industry, he explained.

Plummer hopes to see more transcription programs set up at colleges to help school more domestic MTs. He also hopes the study helps companies adhere to better quality, because that could help the entire industry. Overall, he found the preliminary results to be valuable, and he noted that the industry is ever-changing. It's a dynamic study, too, because it's like painting the Golden Gate Bridge—by the time you get done, it's time to do it again, Plummer said.

Lynn Jusinski is an associate Editor with ADVANCE.

Heartland Information Services

Just wondering if anyone had any news on the sale of Heartland?

Heartland Information Services
Heartland Information Services

Heartland would have to be the worst managed company that is in the industry. The accounts are horrible and while I sit waiting for work, I'm sure the OTC is slammed. E-mails, phone calls are all blown off as if I'm asking for too much ----- ALL I WANT IS TO BE TREATED LIKE AN EMPLOYEE AND NOT A PIECE OF DIRT!!!!!!!!!!!!!!

Company from Georgia.
They pay per minute dictated. Personally, I did not like it, especially when you get short reports. I wasn't there very long.
No. A company in Georgia. nm
Heartland Information Services-to be continued...

I requested this morning at Heartland to send out my article that I wrote in response to this layoff to employees at the company, but I was told no.  I was going under the premise of the right of free speech.  Hmm, wonder why they don't want me to send it out??!!

They have been reading this board, so keep up the continued support, we could sure use it!!

Thank you,

Mary Kirkpatrick

Transcription Relief Services. Any information..
on them as to reputation, pay scale, accounts, flexibility, etc? 
Looking for info on Scroggins Information Services out of OH..
Dictation Services Group, any information?
Heartland Information Services - Parent Co Sells
Heartland information services announced yesterday that HCR ManorCare (parent company) is going to sell them. There is talk that HCA Corporate may purchase Heartland. All of this is going to happen by September.

Management Change: Tracey Boesch, CEO left. Sales manager (Denise) is taking her spot and Paula Walsh, Director of Production is now the VP of US Operations.

What does that mean to current MT/QAs like myself? I have never gone through being sold. javascript:editor_insertHTML('text','');
Central Transcription Services, any current information??
Just wondering how they were to work for. Thank you.
Heartland Information Services - 3 Branches Closed
Any information on program called Beyond Text by Transcend? Fast, slow, user friendly?
Can you make decent lines with it?  Is tech support good? 
Info on company Voice Systems in Georgia -- Anyone?
Have an offer to work with this company, must purchase DropChute for $200.  Anyone ever heard of them?
Can anyone give me information on Transcend Services Voice Recognition editors? sm
I was offered a job with them.  Curious as to how good their benefits are, how easy the program is, and if the dictations are REALLY awful or just as any others.  Any input on anything to do with the company and/or information on Voice Recognition editors would be greatly appreciated.  Thank you in advance!
She is definitely an employee. This company in Georgia has 150+ employees. Forty hour
work week is one thing but having them get very upset when you are working 50-60 hours and be nasty when the account is still behind but saying no overtime, no way is a very different thing.  I advised her ask the department to check out this company and out get out of there anyway. 
Anyone know what company OSI's health insurance is through?
Looking for a company with affordable health insurance.
Anybody work for Proscript or DSG, can you tell me how much you pay for husband and wife coverage?  Thanks so much.
what company offers the best health benefits?

What company offers the best health benefits?

As far as:

waiting period before they start (I'm looking for 90 days or less),

how much they cost for yourself and dependents (I have myself +1 - spouse - can pay maybe $300/month out of paycheck at most),

PEC lookback period (preexisting condition - example - look back 3 months is better than 1 year),

pharmacy cost (I need a flat rate copay, not a percentage, with no yearly cap, and brand names and generics)


Anyone who has been happy or unhappy with their insurance through their work-at-home MT company, please share your experience and opinions. Thanks

-new Career Step & EvCC grad

Are you kidding? This is a health system, not a company, sm
and I bet it pays more than 8 cpl. You would be a fool not to look into this position. Jobs are hard to come by working directly for a facility these days.
Anyone know of a GOOD company with affordable health insurance?

Hi.  I am a 14+ year MT.  I love the company I am with but they offer NO benefits whatsoever.  Does anyone know of a company that is looking for a dependable MT that offers reasonably priced health insurance and would give at least 9-1/2 cents a line (which is what I am getting now). Any help would be greatly appreciated.  THANK YOU!

There is a company called
in Texas that I would strongly recommend staying away from. I worked for this company for a little over a month but the platform made it way to hard to get any reports in. The pay was good but without reports, no $$$. Anyway, when speaking with these people I was told that they would pay for the return of the equipment if the position did not work out. When I decided to leave, I called and was instructed on how to return the equipment (foot pedal). Once doing this, I received a bill from Fed-Ex as now they are not going to pay for it. When I talked to them in June, I was told to fax them the bill and they would take care of it. Today, I received another bill from Fed-Ex. I'm going to pay this bill but I just wanted to let you all know how shady this company is.

When they are trying to suck you in they act all "Christian like" but when things don't work out the horns come out. Be careful!