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Good account, clunky software

Posted By: SashaFierce on 2008-11-07
In Reply to:

Umph!!!  I found a job with great accounts, but their software is clunky, hard to manuever, and hard to make line count with.  Several times a day, I have to log out and log back in because the software freezes up.  No one in the tech department can do anything or unwilling to do anything.  I love this account, but it is virtually impossible to make any money.  I asked the tech department to at least work with me and my own macros and they never did.  They just told me I could not use my own macros without even trying to convert my IT.   Have anyone else had good accounts with clear dictators, but have the worst software program to work in.  What on earth am I going to do now!!!!! 




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Old posts say you get switched around a lot and the software is clunky. What about
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yes, software/platform slow and clunky...nm
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A 2006 ad said they use MT-World software. I found it kind of clunky using it for another service.
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Are you on an ExText account or using the other software? Thx. nm
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It varies. Once an MT is comfortable with the software and the account, and...sm
QA is pleased with the quality of work, then an MT can be released from full QA.  Lots of factors involved, no set time.
I like the account. The new version of the Dictaphone software was a little
glitchy at first but that seems to be getting worked out. My line count for the last couple of weeks has been getting much better and I find that I am able to get my lines fairly easily. All in all, I am glad I moved to this account.
Their software isn't supposed to be that good. Does anyone know what it is? nm
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Company with good software

  I just had training for my new job.  I am very excited because the software is as good as I thought it was going to be.  You don't have a to use a mouse!!   You can use it, but there are control functions for everything, which is how I like it. 


I don't really need the ShortHand program I ordered because there is a very good shortcut program with it, but I don't know if my shortcuts for ShortHand will load onto it or not.  So I don't know if I'm going to try to use ShortHand or what, but I just want people to know there are still companies that use good, quick software that doesn't rely on the mouse.  It's my dream come true.  They also provided QLDB & Stedman's Medical Dictionary CDs.  My last in-house radiology job didn't even have a medical spellchecker.  Oy. 


 


MedSoft software .. good or bad?

I'm considering applying to a company that says they use a software called MedSoft..was wondering if anyone has any good or bad experience with this..ease of getting lines?  MT friendly? etc.. thanks


Seem very unorganized - no tech help - software not very good
nm
Personally, DSG is a good fit for me. Pay is good and on time, sound quality depends on the account
and I like the platform. There is not much weekend work, although sometimes is available.  I get along well with the management, no major complaints.  There is pay incentive once you get over a certain number of lines in a pay period.  I work as an IC, so can't help with benefits, insurance questions, etc.
Does anyone use V-Script software with Transform or anywhere else? Is it good? Is it proprietary? nm
s
Is this a good rate for using Dictaphone Speech software?
They offered me 50% per line of what I was currently making back a number of months ago.  Not worth it.
Not a good company. Their pay is low and software hard to work with sm
although now they say DocQScribe which means they have picked up MQ accounts like other companies.  I would stay away. 
Pay 8 cpl, use MTWorld software, sound quality supposedly not good. nm
v
Anybody know of any good line counting software that is free to download?

TIA


1100 lpd for FT, good sound quality, ExText software, LOTs of ESLs..nm
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Meditech is clunky so to speak.
Meditech is to mainstream hospital dictation and not MT friendly at all.  You have to go through a lot of screens.  Normals do not come easy and templates do not come easy.  You have to use your F keys to maneuver through the system.  It tends to go down a lot as well and you can lose your report unless the Recover function is working properly.  Be careful to save your report occasionally, but this means going in and out of the report several times, holding up production.  The spell check is not medical.  These are all my opinions and I worked in Meditech for 10 years.  If you accept a position, make sure it is on the higher end of pay because the production is awful. 
I know enterprise is a clunky old thing
but some people like it. It is rather slow too and hangs up at times. What's really the worst is when you click to submit your document and it disappears and you have to do it over. It was a real pain to me when I used it. On the other hand, the tech support people were very nice. I don't know anything about chartmatrix.
still slow and clunky imho. nm
x
Clunky program, and I have to agree about the bad communication. nm
nm
used to have slow clunky platform, don't know about anything recent though.... nm
:)
Very nice people, but only 7.5 cpl for experience. They use MPWord. It's kind of clunky & not aut
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It's more than having a good account
It's the company, too. Allegiant is a darn good company. The owners understand our woes. They're transcriptionists, too. They're a young company trying hard to build a good reputation. They can't pay like the big companies do because they themselves aren't paid that well for the accounts that they have. But I can tell you that they APPRECIATE the transcriptionists who work for them. It means a lot to be appreciated.
if it's a good account and (sm)
you find it interesting, then take it. Pay isn't always everything! :)
A lot of it depends on the account, but a good

It is like a Word-based program, but a lot of the functions from Word were not incorporated into BT.  If you have to change large blocks of text, once you highlight it either takes an extremely LONG time for the program to work or it will just freeze up altogether, in which case you have to back out and relog entirely.  Imagine doing this on every 3rd report and then you'll have a good idea of what it is like on some accounts. 


On some accounts the sound quality is so poor it is either all crackles or volume so low you can barely make out a word.  If you're a person who likes to use the keyboard more than the mouse, it has very few function keys and you can't program your keyboard for your own hotkeys.  Autocorrect does not work with it and most Expander programs do not work with it either. 


On my computer we had to reload the whole program several times because they figured it was just a bad download.  So even if you get an account that some people have no problems with, it's hard to tell what the precipitating factor is that will make it freeze up or not work well with other computers.  There is really no rhyme or reason as to why it works well for some and why it doesn't for others.  That's why tech support is having such a hard time.  They don't know the total ins and outs of the software because they didn't develop it.  It was developed by a company called M-Modal and so whenever there is a problem that tech support can't handle, they have to contact M-Modal.  The problem could be hours or days before corrected.  And there is no downtime.  The loss is YOUR loss, not the company's.  It is by far the worst program I have ever worked with in my 15+ years in MT.


Only 1 account on escription is good
IF you can get the escription account starts with P it is decent lines. all the other accounts are crappy... LOTS of corrections for the substandard line rate you are paid of 3-4 cpl
25% sounds good to me too. I put it in my regular account, but I write it somewhere else so I don&#
x
MDI is a good place to work. Depending on what account you get.... see msg
Some accounts are slightly overstaffed and there is less work but I know other accounts are swamped. Their benefits are comparable to other companies. Line count is reasonable and I like working there. The staff is really nice. Just like every company, what works for someone else may not work for you etc.. so go with your best judgement. They have been good to me so that is all I can speak for. Can I ask who else has offered you a job??
Yes. I wouldn't classify them as good or bad. Pay was okay. Account I was on was okay. Didn&#
like my supervisor very much.  She was kind of disorganized and didn't really communicate all that effectively.  All in all, pretty comparable to other places I've worked.  There was a problem with running out of work and when you are an employee instead of IC you are expected to sit there and keep checking for work during your shift which kind of sucked cause you didn't get paid for basically being on-call.
Overall it is a good company. Your paycheck, however, depends on the account SM
you have, and your level. I am currently a level 8 with a high number of ESLs. I like Spheris the company though, but dislike my account.
Ummm...No, large account I'm on just has good dictators....
It's on EditScript, and I was system receiving alerts of higher priority jobs coming through and I accepted them. The dictators were by and large very good and many of the reports required minimal editing.

It's luck of the draw when it comes to being placed on an account. I am very grateful to have been hired for the account I'm on.

Sorry you apparently aren't as happy. I hope your day gets better.


Paid for spaces depends on the account. Good company. nm
x
Sorry to hear that because that was a good account with great normals. Hope
you find a new home where you will be appreciated and with good line counts!
My account is so good, I feel as if I'm cherry-picking with every report....
Sorry, but I actually started today and my account is FABULOUS. Every report I've had today has been so easy to edit, I feel like I'm cherry picking, although this account obviously just has fabulous dictators as they are randomly falling into my cue.

I knew someone would try to rain on my TT parade.

Glad I've got a HUGE umbrella :-)
Your timing is good. They just asked me if I wanted to pick up an ER account for weekends which inc
Thursdays and Fridays. It is an internet-based account and a good one but I have enough work on my primary.
been with spheris 4.5 years, easy platform, good clinic account
nm
may be good now, wait until they Global your account, too. I left there long ago, happy I did. nm
.
GOOD GRIEF -Love my company/account, Hate MedRite! Any help?
I love the company I work for, pay, schedule, account.  It has it all.  But they use MedRite.  This is awful!  Was this actually designed for an MT?  This is complicated, SO much mouse-clicking, and so SLOOOW - I am boring myself to sleep.  Typing is easy and quick but moving from report to report - Good Grief!  Is there anyone who has used this?  Are there any tips you could give me? 
I miss YOG also! Good company, great line rate, and awesome account.
x
That account in Texas was not a MQ account. They did not use DQS on that account until KS started.
They are moving 3 other accounts to DQS between now and January 1st. I asked. The MQ accounts they have gotten in the past did not go to DQS. I followed my old account, which is how I know, and it was Meditech. The account is still run by KS and is a big account too.
Repeatedly told another new account would come soon, but it never did. In fact, our slow account is.
everyone else's backup account. What a disorganized mess.
Then when we MT's are **thrown on** an account because of lack of work on our account

What is so hard to understand about that? 


Then we have that account info filed away in a folder in our Outlook Express by name of account and can look at past emails sent out regarding that account.  Not fun to be tossed on an account that you have never seen NOR ever received an email on.  Sounds like business to me. 


You are wrong about the account. KS dumped the account for several reasons. sm
It happened quickly and was unexpected but it was really for the best. Keystrokes does not string people along or lie to you. After being with MQ for too long, I am happy there, although it is not for everyone.

I really would give them a call as the other poster suggested. That whole situation was a nightmare for everyone including management but the account pulled a fast one on them.

I have the facts on this because I have a good friend at the hospital and what she told me matched what my manager did.

I know that they are trying to give more when so many companies are giving less and taking away more.
The best co. ever! Good work, good people, good pay, good bennies.
x
My account has lots of work..ask for another account/nm
**
The account I am on only requires 1200 lpd. Maybe it is that particular account. Ask them if they
have a lower one. Doesn't hurt to ask. I do anywhere between 1200 and 1800 lpd. Sometimes it feels impossible to do 1200, sometimes the 1800 is quick. Depends on the doctors and the day for me. I do average 15,000 per pay period though, which is 1500 a day. Not impossible by any means, and I never go over 40 hours a week. Most weeks, I am closer to 35 hours with lunch breaks and life.
I think it depends on the account. I have one account that pays sm
$2.25 for specials and one that pays $3.50. I was on one previously that did not pay them different at all, but they were all short and mostly PICC line placements.

I worked for a hospital that went to KS and they were not charging extra for the specials. I know what they charged per report, and there was no way they were getting rich on the difference after taxes and all that. I was suprised. I was in on the bid review and the average to charge was between $1.75 and $2.75 per report or 0.13 and 0.15 per line. There were 15 companies that bid on the account, and all were within those ranges.

I went to KS about 6 months after the hospital outsourced to them. When we were displaced, I accepted a different job in the hospital and hated it.
That is not true. It varies from account to account. I have
several internet accounts and on some you do have to input the patient information.