Home     Contact Us    
Main Board Job Seeker's Board Job Wanted Board Resume Bank Company Board Word Help Medquist New MTs Classifieds Offshore Concerns VR/Speech Recognition Tech Help Coding/Medical Billing
Gab Board Politics Comedy Stop Health Issues

Serving Over 20,000 US Medical Transcriptionists

I have the opposite experience.. I have a lot of communication

Posted By: Happy Camper on 2007-07-10
In Reply to: Communication is terrible. I've been there for - Not good here

I don't feel like a number there, I really feel like a part of the family.

Complete Discussion Below: marks the location of current message within thread

The messages you are viewing are archived/old.
To view latest messages and participate in discussions, select the boards given in left menu

Other related messages found in our database

and I had just the opposite experience with him.
completely opposite experience here sm

I've received direct deposit, a day before the official pay day of Friday for each and every check, including my first one (which is extremely rare in my experience). 

I have plenty of work available on my account, but I have been trained on 2 different accounts (1 on eScription, the other on ExTEXT).  They've been very friendly and helpful the few times I've had to call them.  The rest of the time, they leave you alone.  As long as you work your shift and meet productivity requirements, they seem pretty hands off. 

It's like any place, I'm sure, what works for some doesn't work for others.  Each person has different needs/requirements. 

Sorry you had trouble. Hope you found a better place for you.

I have the exact opposite experience
I did have to tell them approximately when I would be working (mornings, afternoons, etc.) so they know who is on when stats come through. I did not have to give them an exact schedule that I am required to stick to.

They do require Messenger, but I have only be IM'd once in the 6 months I have worked for them and that was for request to do a STAT report. I don't feel I am monitored.

I have missed several days of work and been a no show due to my kid being sick, but it has never been an issue. They have never even mentioned the days I have missed.

I guess the lack of work may be an account thing. My account has only ran out of work 2 days out of the 6 months I have worked on it. I have plenty of work and only work on 1 account for them, but I could easily get a secondary if needed as I have received several emails announcing openings on otherr accounts.

I do agree that the Iscriptor can be slow, but it is comparable to other platforms I have worked on. I like it better than Inscribe and Extext. Just personal preference I guess.

I have worked with many companies and Advanced is one of the better ones in my opinion. I feel I am left alone to do my work, but when I need help, someone is only an IM away and is always ready to help.

Just goes to show how people can have completely different experiences with the same company.
I had the exact opposite experience!
I was recently contacted by a SoftScript recruiter as a result of my resume posted on this site. She informed me that I seemed perfectly suited for an acute care (Big 4) position, even though my resume makes it clear that my experience and interest lies in clinical transcription and editing, not acute care!

Well, MY experience with unions is the exact opposite...
My dad was in a textile worker's union for 35 years. He had to go through a strike when he had 3 small kids. For six weeks, he received $20 a week and only two bags of groceries for the whole duration. He lost his job at 35 years from the plant closing. That is not to mention that his union wages had us always barely making it, and the union never once did a thing about the conditions they had to work in. He has struggled with a form of bladder cancer for 19 years from working in those conditions and the chemicals used there.

Ask the auto manufacturers what the union has done for them. Yes, the workers are making it fine laid off, but the companies are near death. Those companies feed our nation. We're 1000 miles from Detroit and our livelihood depends on those car companies staying up and running. My husband's company does not make a thing related to cars, but the company that OWNS his company does.

Bottom line is that if this industry has come to the point that we are discussing needing a union, then maybe we need to either get government intervention to standardize the industry, set regulations about ONLY US work for US medical records, and use only certified workers, OR we need to go back to college for our next career choice.
My experience exact opposite- Me willing work 6 days, regular sched, 100% QA last review- Company: N
Me: Ready, willing and able to work 6 days a week, regular schedule, 100% QA my last review, on all ESL's doctors.

Companies: No work. All ESL work. All the worst dictators. No work, did I mention that. Don't want to buy new software or any software to help the MT. Ridiculous formatting rules to decrease my line count. Low line count rate. No holiday pay. Have to work holidays.

Your post was way, way out of line. Maybe you work for a great company, SO tell us who it is.

I've tried 10 companies in 10 years, and they were all the same. Pick my brain and make me work hard, hard, hard for ? 150 lines an hour with ALL ESL, poor sound quality, and then don't really want to pay for the 150 lines, want to jiggle and wiggle it down to 120 or less with rules.
I had the same experience. Horrible account, nonexistent communication. What's wrong with these
I do just the opposite
I live alone. I brush my teeth, may or may not get out of my PJs, comb my hair maybe once a week. I am totally pathetic. But...I love it!
Just the opposite for me. The first
2 weeks I had 80% ESLs and a lot of bad sound quality, and since then I've had days like that interspersed with easy days. But I've built up my normals so even the ESLs are fine for me now. The only reports I hate are the long ones with the long pauses that put me to sleep, and some long cardiac cath reports by a slurrer.
just the opposite

I'm drowning! Are you acute care or clinic?


opposite for me
i left MQ, interviewed with KS and decided to go with MDI instead, and for me, am so happy i did. there's a good fit for everyone i guess!!
Or...they think the opposite
...they will say, Oh, so you do data entry. lol I could probably earn more money doing 'data entry'.
No, it has been just the opposite. They've been
I just have a hard time with their platform and the account that I'm on is very difficult.  They don't harrass me at all about not meeting the quota.  I'm just worried about it myself because I need the benefits and I'm not sure if it's just me or if the other people below were having the same problem.
Actually the opposite is more true
You wrote: The problem is that they (MTs) seem nice and normal when being hired and then their true self shines through within days or weeks.

My experience is the opposite with Mom and Pop MTSOs: They tend to be overworked - or - they don't want to be bothered with actually running a business properly.

Ask for clarification, or point out an error and some of these nice and normal sounding MTSOs turn snarky, defensive, and dismissive. Or as in the case of this company, they alternate that with totally ignoring you.

You are correct - there are MTs from h___ however, it's clear from reading the trend of complaints on this board that people aren't looking for extraordinary treatment - just general respect. Like being paid on time. Disclose up front if you tie payment to payment by your client! Like being properly trained. Like answering questions promptly and politely, and taking responsibility for when the MTSO is at fault.

R-E-S-P-E-C-T! find out what it means to me. Hey! giveit2megiveit2me. uh huh!
I am soooo the opposite
If I were making this posting, I would be asking if anybody knew who made a 'clicky' keyboard, because to my ear, they're all too quiet. I need to be able to 'hear' what my fingers are doing, which may make sense to some of the people on here. I don't know if it's some kind of subconscious thing or what, like instantaneous letter counting or something, but I can almost 'hear' a typo and God only knows what I would be typing if I didn't get that immediate feedback. I just turn up my volume and, if it's really tough, type really gently through the bad section (and hopefully it's just a sentence or so).
I am soooo the opposite
If I were making this posting, I would be asking if anybody knew who made a 'clicky' keyboard, because to my ear, they're all too quiet. I need to be able to 'hear' what my fingers are doing, which may make sense to some of the people on here. I don't know if it's some kind of subconscious thing or what, like instantaneous letter counting or something, but I can almost 'hear' a typo and God only knows what I would be typing if I didn't get that immediate feedback. I just turn up my volume and, if it's really tough, type really gently through the bad section (and hopefully it's just a sentence or so).

But in answer to your question, it seems to me that a lot of the black Microsoft keyboards are pretty darn quiet, both the straight and ergonomic ones.
I had the opposite response.

Actually I think the opposite happened from the "attacks"
I hope they compare apples to apples and not apples to oranges.
Too funny! I hear just the opposite.sm
I still speak to the records director at the hospital I used to work at. A certain unmentionable company lost a several million dollar account with them when it was discovered they were outsourcing work to Indians. Another large practice has several lawsuits pending from US QA editors Americanizing dictation done by Indians. I've seen the work and it is atrocious.
Looking from the opposite side of the fence

Remember QA person, you are getting paid by the HOUR to research blanks, MTs do not, they work on PRODUCTIVITY. Now, I don't leave any blanks because I have personal pride, but when can't understand it and I spend 5 minutes on ONE WORD I figure my job is done. You QA people can research it from there, because the last I knew no one works for FREE, or maybe you would like to? I can't buy groceries or pay the bills with all that free gratis work the company and you QA hourly folks would WISH I did.

I found just the opposite is true (sm)
With most companies (outside of medical transcription), being an IC means that you work when you want, for as long as you want, with no set schedule. In medical transcription, these companies use IC status to get around having to pay benefits and deduct taxes, and they STILL require you to work a set schedule, even as an IC. I can't speak for all transcription companies, but that has been my experience. They want you to be classified as an IC, so they don't have to do taxes and pay benefits, but they still want to treat you like an employee.
In response to "just the opposite....."
Well, HATS OFF to that MT who got that account! About time someone gave up and stood up to do something for herself to survive this mess.

Quote: ...cannot even get 0.13 per line and most clients want 0.12. Rediculous!

Honey, I'm an MT and I am salivating. From annuals in or around the 70Ks, to living out my savings, I am now on the credit cards because the services are in a tizzy. Got Valium?

Obviously, because the way things are for you services, we MTs feel the need for protection in working for same, regarding overall integrity and how that damages us.

The workers did not ruin it for the companies; we did not make it so damn competative out there. That one is between all you organizers and the VR creators. The only thing we are guilty of is doing good job that made you shine when this profession was, in fact, a profession.

Yet, you people (aside from a select few these days) ARE ruining it for us, rendering it useless to continue without ethical boundaries in your attempts to keep the company afloat.

Well, and I'm so, so sorry, but the MTs ARE this business with an -ist.

So, I guess it has finally some to this: Unionize - or pair up and organize. Reclaim self-respect, self-worth by getting hired on for say, 11 cpl, even. It only takes ONE facility for me, just one.

Sometimes you can get completely opposite opinions from
MTs, not just a disgruntled MT versus owner/recruiter/supervisor.

Unfortunately a lot of companies play favorites, even though they may say it cannot or is not being done. The MT who gets the short end of the stick is going to, rightfully, complain about bad situations and bad line counts, hard work, etc. The ones who are spoonfed by their supervisors - get the jobs with all the normals, get the accounts with easy line counts and easy dictators, are going to think it is wonderful.

I have been watching the boards for a long time. I remember 1 company that was touted as being the best in the world (located in Florida and is almost a bad word now), sent flowers to every new employee, etc., but gave the new people all the rotten work to do. Same happens with a lot of other companies, and if work is low, the favorites are allowed to continue to work and the others have to try to make up the time as best they can.

A lot of companies have different platforms to work on, some easy, some not so great. Line counting may be different on different accounts. There are a lot of reasons for the discrepancies in posts.
It;s the exact opposite where I work
We are flooded with work and are being asked to work extra.
I get charged the opposite - i have to pay $5 per check for DD. nm
Quite the opposite. I have found mostly positives. sm
I started 4 months ago and so far, so good. When I was doing research, it seemed that all the negative posts were from the same 2 or 3 people, one in particular that harps on no raises and no OT pay. Everyone I have talked to at KS and other MT's that I know at KS all say the opposite is true; they do give raises and do not expect you to work OT. When the do ask you to, they often say holiday pay, which means 1-1/2 times your regular rate, just like OT pay. I did get my raise at 90 days, as promised. I do have the work I need to get the lines I need to make the checks that I need, so I am happy. The training was excellent, and the QA feedback helpful not spiteful.
This is just the opposite for me..plenty on weekends. (nm)

Just the opposite. The rates we charge have gone down too because of offshore sm
and several other reasons, including MTs that go in and get accounts for the amount that they are paid by a company. I had a potential customer decide against us at the last minute because a new Transcriptionist offered to do their work for 0.08 per line. They said that they could work with her being new.

I also see times where newer companies willl go in and underbid everyone just to get their foot in the door. Then other doctors or clinics or hospitals that are looking call around to their friends at other offices and find out that they got that low rate and no way are they going to pay 0.14 per line.

When I started 16 years ago with my own accounts, I charged .18 per line. Now I cannot even get 0.13. Most want 0.12 or under. Ridiculous!
I do NOT feel that I am treated disrespectfully! Quite the opposite, really. sm

ALL of the support people I have dealt with have been extremely polite and helpful.  I hear please and thank you all of the time.  You do not get that too much anywhere nowadays, it seems.

Granted, I would have been happy if I had been like the one poster and had been paid this Saturday, which is what the original post was abuot, it seems, but I always know that I WILL be paid. It is not like some of these MTSOs I read about who write bad checks, give excuses about paying late, cheat you on your pay, etc.  They are very honest people and I never worry about that end.  In fact, they have shown me kindness in the past where others would not have cared at all. 

There are problems with all companies, and this company is not perfect, but then again I have not found any company that IS perfect.  Admittedly, when I was first told that the company was in India, I was a bit taken aback as I had always viewed them as the enemy.  However, all of the transcription is done in the US, and the work is sent to India to be pasted into the GEMMS platform. How it works out to be cost effective for them I do not know, but anything that saves me having to type directly into that nasty platform (GEMMS) is a blessing.  I now have a couple of other jobs, but that is only because I wanted to be an employee with benefits.

I feel bad that this whole thing has turned into a bashing of the company and especially Tonya.  It is true that she has gotten busy, but I always know that I can email her or call her and she will get back with me.  There are times that the work dried up for me and I was not happy, especially when I saw ads for more MTs, but I also blame myself for not talking to the right people about it.  Most issues can be worked out if you just deal directly with the people who can help you and not just come anonymously on a message board and complain.  In fact, I wrote to Tonya about the paycheck issue, and she confirmed for me that they had my invoice and the funds had been issued, so that was that.

Bottom line, the pay is decent, the work is easy, and the people are great.  People could find far worse places to work.

I apologize for the long post, but when I saw that post, it really annoyed me.  Thanks for letting me vent. 

We are opposite, not as stressful for me and the money is fine
I make at least $20 or more per hour and that is ok with me, plus the fact that the ESLs that are on there (which there are many!) I am happy because it will get those a lot easier than I need to rack my brain for.
I experienced just the opposite..lost hospital job,
i think the opposite, give the boot to those who are wasting everyone's time and just don't ge
the quality dropping also drops our pay for good MTs who care about quality.
sorry.....intro should have read i felt the opposite last year....until
Of course you mean No communication.
Don't do it! Bad communication there.

Bad platform and bad pay.

Ha-Some would beg to differ.  Was told we were going to get  ShortHand page to help new employees create shorthand dictionaries as this was new to us, haven't gotten, told we were going to be reimbursed for Shorthand, haven't seen that either and this came from the top, not a lead.
TT pay and communication
About the pay issue I don't float checks or set up electronic transactions because, who knows the bank computer system could crash in the interim. When I SEE it I pay bills. Anyway it's due on Monday so I don't count on it before then.

About the communication, I don't see why they need to communicate anything about this, they already informed us they were taking it in house, they did not say they were changing the pay date, so what's the big deal about this anyway? It has to be up to the bank because they pay everybody at the same time, but it hits people's banks at different times, anywhere from Friday to Monday so it HAS to be the bank reponsible for tht.

About the communication they answer only the emails they want to answer and ignore the rest which is about 75% of them. I don't email them much and I also don't get an answer much.

Still Transtech is the best company I have ever worked for.
Case in point - when some of us were told we were going to start doing VR (at a lower pay rate) I think many if not most of us got jittery and nervous. Some were on here wondering if they should look for another job. Then we got a conference call in which the owner talked to us about what was going on, why we were starting this VR, the cost breakdown, her concerns but also hopes for it, heard experiences of those who had tried it, and I think most of us felt a lot better after that call. The owner didn't say she was excited about the new VR or promise that we'd all love it or make a ton of money on it. She was honest about her concerns about it and about why we were doing it and that's what we really needed to hear to steady us - honest communication about the situation.
Definitely the worst at communication!!
If you have problems, oh well.. If you have a complaint, oh well... If you check is always penalized, oh well... If you have realized that the line counts NEVER add up with ANY program, oh well.. Now, you get the idea.  They could care less. There is a reason why people from other countries should not run an American business. They have no idea what your saying or care and you cannot get through to them in PLAIN ENGLISH because they do not understand that language. They only understand "PENALIZE" that is their favorite word. I am sorry but I had to vent.
Communication and concern
True ... I got more communication from them
than I ever DREAMED of getting at MQ, and I loved it. What is the most difficult for me is that I trained on two hospitals of a very large account, and loved them, but then I was transferred to another hospital within that same account, and it is much harder. Not the worktypes, etc. - the docs are harder. But, some days are good, some are bad. Other than the account particulars, I have no other complaints with Transcend. They've been very good to me, and I like the platform, communication, TIMELINESS OF GETING PAID (they're REAL on top of that - my check actually arrives a couple days before payday). And, at least for right now, they have a lot of work - no worries about running out, at least not in the immediate future.
Don't go there. Bad communication, bad pay, India. nm
No communication -> MTs wander off (sm)
when work volume dips.
All I want is better communication and more feedfback..sm
I never get feedback yet I got a message from the boss asking me to stop making the same mistakes.  How do I know what mistakes I am making if I'm not told.  That's all I ask. 
They pay higher than most and their communication
I though they were very professional and the Beyond TXT platform was not half-bad.  They treat you like a person and not someone from far, far away.  LOL  - They have my vote as well!     
I have never seen such a lack of communication
within a company.  It would be easier on management and keep the MTs working if there were better communication and being able to put it in one place would be a win/win situation I would think.  I've learned to not hold my breath for things to happen though. 
No but they can be blamed for bad communication
They knew today that the checks would not be pending in the bank as usual. They knew 2 weeks ago this payperid would go in house. Wouldn't a little e mail stating that the payday will not be as usual since things are in house now? At least common courtesy to those people who do not expect things to be different than every week for a year or more?
Yes, I agree they need to have better communication on almost everything.
lack of communication
is usually a good indication there is soemthing you do not want others to know. 
Lack of communication? sm
What, exactly, do you want them to communicate to you that they have not already? They have sent emails and posted newsletters with the latest developments and they are holding a teleconference to discuss those developments.

Did it ever occur to you that not every worker is privy to all the internal workings of a company, not just in medical transcription but in most brick and mortar companies as well? We have a job to do at Webmedx, and that job is to transcribe accurate medical reports in a timely manner.... Period! Our job is not to concern ourselves with the latest acquisitions, mergers, or other business/financial developments that may or may not occur. They have people who are paid to do that, so we should do what we are paid to do.

If Webmedx is that intolerable to you, you might consider changing something you are able to change as I suggested below, or if you cannot or will not do that, then perhaps it is time for you to find some place where you would be happier.