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Serving Over 20,000 US Medical Transcriptionists

One Company to Avoid Like The Plaque

Posted By: ninja100x on 2006-09-15
In Reply to:

(if you live in north Louisiana) is Answer-Med.  It is run by two vindictive fools with no life that show favoritism towards a few select MT's and ride the ones that actually work are ridden hard and treated like crap.  Thank goodness for MT's around the rest of the country, this company is local and not national.  Some MT's screw around and don't do all their work (the pets) and either the supervisor that pets on them does it for them or another MT who isn't a pet gets it dumped on them.  Before I quit they expected me to almost work every weekend.  Thank goodness I grew a brain and told them where to put it, FINALLY.  Anyone else have an experience with this place?  If you haven't, again, AVOID THIS PLACE LIKE THE PLAGUE!!

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What company did this to you so I can avoid them
Can you say which company so we can avoid them like the plague?
Who was this with? I am looking and want to avoid! nm
Avoid them!!!!!
This is probably one of the worst MT companies out there. I worked for them a year ago for only a month. They are ALL in India, including account managers, QA and tech support. They treat their MTs horribly. When I was getting 98% and above QA scores, they kept telling me that I needed to improve or I would be off the account, and I know that I'm far from the only one who had that experience with them. After they told me that, I quit immediately. I have several years of experience and I had never been so insulted in my life! I could see them saying that if I was scoring below 98%, but I wasn't! Their software is horrible and it was always crashing, causing me to lose several reports that tech support was never able to help me get back. There are MUCH better companies out there. As someone else said, don't waste your time with this joke of a company.
Avoid them!!!
I worked for Focus about a year and a half ago for one month and ended up quitting. While their main office is in Massachusetts, you will be dealing directly with India. The QA, account managers, etc. are ALL in India and they treat their MTs HORRIBLY! I could never understand them when they were trying to train me, so I never learned how to use their software, and they would get annoyed with me if I ever asked for help. I never got below 98% on QA and they kept telling me that I needed to improve or I would be off the contract. I was always running out of work and they kept harassing me about why I was not getting many lines done..duh!!! Also, when I was there, they deducted pay for errors. I quit right away. I don't know if things have changed since I left, but that is how it was when I was there. Proceed with caution.
I worked for Cymed for a year, and then they were bought out by SPI, which is a Phillipine phone company. A few months after CyMed was bought out by SPI, I quit. They don't care at all about their MTs in the US and treat them horribly. Communication there is horrible. A ton of people left, including everybody in management. They don't pay for spaces and lines are VERY hard to make in an 8 hour shift. Before I left, I was always running out of work. They were always screwing up on my pay checks and would never return my phone calls or e-mails. They are the worst company I have ever worked for and I am so glad to be out! The reason you probably got an e-mail from them is because so many people have quit and they are losing accounts and desperately need MTs. I would totally avoid them!
Exactly! There is no way to avoid them!
ESLs are everywhere and are on just about every single account anywhere you go! If you don't want to do ESLs at all, you may be in the wrong field! We all deal with ESLs almost every day!

 Awful company!!!!!  Their manager I guess is what she was - ****- I went to the bathroom, made coffee and poured myself a refill and she fired me!! MY BREAKS ARE TOO LONG!!  HELLO!!!  WE WORK AT HOME TO AVOID CORPORATE SHACKLES AND CHAINS!!!  I can only imagine what would have happened if I took extra minutes for a bowel movement!    What a sorry company!! They are nothing but a sweat shop that could care less about family, kids, bladders, colons and caffeine!!!  AVOID THIS COIMPANY AT ALL COST!!!!111

******* DISCLAIMER *****************
Postings of this nature are the poster's personal opinion should not be considered as substantiated by MTStars. Under no circumstances will MTStars be liable for any loss or damage caused by a userís reliance on information obtained from this message. MTStars.com cannot effectively monitor validity of material/information posted on its Message Boards and, therefore, makes no representation and warranty with respect thereto.
Any discussions regarding this situation should be handled via email. Contact/Reply OP (original poster) using the "Reply by Email" link below".

MTStars Team

AVOID Medware! (sm)
The recruiter will tell you anything you want to hear, but wait until the flakes start getting involved. Expect many delays in getting set up.

Medware is basically another MQ, a top-heavy company with levels and levels of Directors of this and Vice Presidents of that, all of whom are making thousands more per month than the people who are actually earning the income.

They also offshore extensively, but don't worry, you'll be offered the opportunity to proof the Indians' work at a fraction of your pay!
Tell her to avoid OSi like the plague
"Whether we think offshore labor is right or wrong, it has become a fact we cannot escape from. OSi will not actively pursue offshore labor contracts, but we have made the decision to experiment with using some offshore labor to save this large OSi client from going elsewhere. We believe this is the best decision for our employees assigned to this account and the company because this account is growing and we can assign the offshore part to the future increases and not have to reassign any OSi MTs. OSi is committed to continue using US MTs for the majority of their work and we will continue to resist going offshore."

Avoid mouse if possible
If your software gives you the option of using keyboard commands instead of picking up your hands to use the mouse, use them. Avoid doing anything that takes your hands off the keyboard and your eyes off the screen if at all possible. But it can be helpful to write down your new shortcuts and tape the list to your monitor until you can remember them. If you have internet, make use of OneLook Dictionary. Many common medical phrases are in there as well as single-word entries. It might be quicker than using even a specialty book.
Several reasons to avoid them
You start out great but after a while you may get bounced around on different accounts because they cherry pick to the MTs they like and you get left with harder work.

The owners are paranoid someone might say something negative about them. Ask them about their employee handbook and its contents. You cannot participate in organizing or join an MT union. You cannot communicate anything at all about them either in private email or pubically without the written consent of one of the owners.

You will get bombarded with emails to get work caught up and then even if you are a good producer, you will get the emails that chastise everyone for not being good workers.

QA is arbitrary and you may have to prove you did the right thing when you get your monthly score by providing them copies of their own emails. Of course this makes you look bad and you will be punished for standing up for yourself.

Your mileage may vary.
I work for SPi and hate it. I keep running out of work, so they keep moving me around to so many accounts, I can't even remember them all. It sucks and I'm miserable. Am looking...
Unless, of course, you like to work and not get paid
avoid them like the plague
This used to be a fabulous company to work for, then suddenly it all went down the tubes - operation flush - they won't be around much longer...writing is on the wall
Avoid MQ and Spheris

I am sorry to hear you lost your job. My story is very similar to yours. I had worked for an HMO for over 20 years when they ended up outsourcing my job 3 years ago. Since then I have been working at home.

From what I hear Keystrokes might be worth a try. You will want to avoid MQ and Spheris though.


I hope things work out for you.

Avoid Lee Perfect - nm
Run as if you're running from the plague!
Avoid like the plague (sm)

I worked for this company full-time for 6 years, ending in 2001.  Perhaps they've changed, but I googled the company just now and see it is owned by same person.  On the up side, they paid right on time, never any problem.  I had some great accounts too.  However, I was charged $60 per pay period to rent their equipment.   I had to provide a separate phone line and then pay the phone bill, to the tune of about $200 a month.  I never felt the owner really cared about his employees.  He lost my account to a competitor and then let me twist in the wind for 3 WEEKS waiting to be assigned a new account (yes, I put up a fuss, but to no avail).  .  He didn't believe in back-up accounts unless it suited his purposes.  I kept asking for a back-up account and they just kept shining me on until one Christmas Eve morning his assistant called and said, Great news!  We have that back-up account you've been wanting!  We're really behind on it, lots of work for you, can you work extra? He installed it and I struggled for the rest of the day trying to learn this new account, plugging through horrendous dictators.  Well, funny thing.  That was the last I ever saw of that account and I realized they were just using me that one day, on false pretenses, because they were in panic mode.  The  real kicker was when I started, as a new employee, he refused to install an expansion program on my computer, stating that a few days before another Transcriptionist had made a very bad error while using the program and it hadn't been caught before it went to the client.  Therefore, no more expansion programs for anybody.  I really needed the job and didn't want to argue so I put up with this for about 18 months until a tech guy was working on my program and said, Hey, how come you don't have...?  and he installed it.   As I said, I really needed the job, so I put up with a lot.  There's more but you get the idea.  I work for a great company now (the professionalism has been refreshing, to say the least) and I would hold out for one of those.  Good luck to you.

My method to avoid
buying foreign-made clothing - THRIFT/RESALE/CONSIGNMENT shops.  It has been a very long time since I purchased any clothing new/retail, but I have managed to assemble a great professional wardrobe (in case I have to go get a ''real'' job - which is becoming a distinct possibility.)  I hit several nearby thrift stores every Tuesday when they open after restocking.  I don't keep up on where designer label clothes are actually made but I suspect that like most things they are assembled in third-world countries.  However,  I can own a guilt-free Ann Taylor suit by buying secondhand. I like to joke that I am not buying the clothing, only renting it.  Because when I'm tired of it, the stuff usually goes back to the place I got it.
Avoid them like the plague (sm)

I worked there for more than a short time.  They are disorganized (and they lie).  They yank you around from account to account so that you never become proficient on a particular account.  Different accounts are on different platforms.  And every account has its own style requirements.  You may or may not receive your paycheck on time.  For a while they had direct deposit, then they didn't because apparently they couldn't keep the reserve funds in the bank to cover payroll.  The owner sees to it that she takes care of herself first and foremost.  Gets a brand new Mercedes every year while continually trying to find ways to squeeze some more blood out of her staff.  Oh, and even though their website says something about they only hire American MTs, that's just for show to impress the clients.  They absolutely outsource to India.

******* DISCLAIMER *****************
Postings of this nature are the poster's personal opinion should not be considered as substantiated by MTStars. Under no circumstances will MTStars be liable for any loss or damage caused by a userís reliance on information obtained from this message. MTStars.com cannot effectively monitor validity of material/information posted on its Message Boards and, therefore, makes no representation and warranty with respect thereto.
Any discussions regarding this situation should be handled via email. Contact/Reply OP (original poster) using the "Reply by Email" link below".

MTStars Team

go with Webmedx - avoid Diskriter if you can - sm
When I worked for DKR it was a nightmare. I would be overloaded with work and then nothing for days and I was supposed to sit around and wait for work to come in, back and forth it went. I also had problems getting responses to my questions and then when I would, they would respond in the snottiest tone in emails AND on the phone.

I liked my accounts at WEB, had steady work, steady income, occasionaly some difficult doctors and occasionally would have to wait a day or two for a response to an email I would send, but I really had no problems whatsoever.

I wouldn't have left WEB but when my family and I moved to another state, I happened upon a great local hospital job working at home.

I would totally avoid Focus
I worked for Focus about a year and a half ago for a very short time and ended up quitting. It is entirely run out of India. They treat their employees horribly and, as far as MTs, they deducted pay for errors. I quit right away and ended up at another company, which I have been at since I left Focus. I have now just accepted a full-time position with Keystrokes and can't wait to begin! At least they do not offshore at all and pay more.
Avoid this place like the plague - sm
slow pay, no pay, poor management and ownership
I agree- avoid TTS at all costs (yours)
Please avoid reading between the lines.
Believe what Carlotta said here. MDI values its top-notch workers, and I highly doubt they would make any statement or decision rashly. It is rash when people read between the lines. Reading between the lines is just that, it is a person trying to guess the truth. Why not just read the e mails sent, and do what they ask? Is it really that hard. You say there is no game-plan. I see it written clearly on these e mails.
Why is it so difficult for people to do the best they can every day when they transcribe. If you are doing the best you can, then I believe there is nothing to worry about. I actually felt that what was said needed to be said.
In my world, what we type is as critical as what the doctor does. For instance, if a doc rushed through a procedure, did less than 100% quality, relied on someone to come in and clean up the mess for him, well he'd have malpractice suits and have his profession taken away.
Why are we any different? Don't you see that when you give less than your very best, you can be damaging very badly the patient.
How is it I rarely see patient care mentioned on these boards. I see at least 99% of the posts talking about the money, the bad accents, the lack of flexibility, etc. Well, if you were the patient, how would you feel that someone who took care of their very important medical record listing life threatening allergies and life saving medication dosages only cared about the money and was careless????
The hospitals do care. They see the patient and they get the lawsuits. They pay top dollar for us at MDI, we are supposedly the cream of the crop. So why not act that way.
If you have time to read between the lines, why not read the lines, and make a list of what you need to do to be more flexible to be there for the STATs, and be more caring about the drug dosages instead of rushing to the next report.
If you have an issue with lack of work why not call Carlotta on the phone and tell her instead of sitting there and griping here. Bottom line: The patient. Bottom line for MDI: The patient and their preserving OUR paycheck. Thanks for listening to my post.
Lori Boone...avoid...
TRX/Lori Boone infamous for not paying. She was a Transcriptionist in the department at OHSU and started a service TRAINING PEOPLE ON THE JOB (i.e. hiring inexperienced people and paying nothing/ endangering client product) and she shorted a lot of people, including the well-seasoned MTs, on pay. Some are still waiting to get paid. Avoid, avoid, avoid.

ADVANCED Transcription in Portland are awful too/do the same.

There are several good companies in Portland though, any of those not mentioned. =)
"How to avoid your child while you work"
I had forgotten about that. I was so disgusted about the other OSi tactics but that little jewel was in the back of my mind. My baby means everything to me and I will avoid OSi while I work is the bottom line.
Thanks for the tips! Think I'll avoid them like the plague! :) nm
Avoid DSG2 at all costs...don't know if it is rerecord or not

It's not law, but it's usual general policy to avoid law suits. nm
Maybe they dont answer because there is no work to get.Best way to avoid things I guess.
I've been with the company almost 10 years. I know the truth. Hawaii was a company-paid vacation.
They do not offshore. The owner's original company was bought by MQ; started a new company, whic
That's about all I know. I would give them a try. They sounded good!
Great company. I've been recommending this company for a long time.
Must be a small company. I have never talked to the owner of the company I work for. sm
He wouldn't have time. Why would someone talk directly to the MTSO? Most do not know (or care) about the details just the big picture.
I hope my company flies under the radar. This is horrible what happens to one company sm
after another on this board.  The owners must have very thick skin.  First TT, then Amphion, now Keystrokes.  No one is safe.  I hope everyone takes all they read with a grain of salt.  I have met a few of the owners of the some of the bigger services, and they are all very nice, including those that own Webmedx, Keystrokes, Execuscribe, Medware, MDI and Transcend.  I hate to think how they feel when they read things on here, even though they all say they don't read the posts here and advise against it.  I don't know how they don't read them; I look just to make sure that no one mentions mine.
Maybe QA made the decision, not the company, and the company managers are not aware of it. sm
I started with a company that did the same thing. When I went to the manager outside of QA, she fixed it right away. Turns out that the QA manager had made a decision to do that and had not told anyone else.

It does make sense to do that though. Find out if it is a few days or longer and base your decision on that.

Can we ask which company or at least which state they're out of?

Unfortunately, I am going to be looking AGAIN due to offshore.
or maybe it's really a good company. Give me a break. If a company isn't talked about sm
on here, good or bad, it's probably too small to matter and does not offer benefits or anything at all.
Ask insider if her company is in position to take on MTs from other company who are familiar
Loyalty has nothing to do with it until you find the company for you. Be loyal to THAT company.
Let me know if you pursue this company. I would like to work for a MN company as an employee?
Let me know! Thanks!
Chasing work from company to company - Have any of you ever watched (sm)

5 year olds learning to play soccer?  The ball is in play and no matter what the coahes say ALL the kids go running for the ball.  Maybe we are like that, masses of us going from company to company in search of work.  This company has a new account BOOM here we go.  Now it is out.  Let's go here. 

Yep, I think it is a big game someone is playing with us.  Not a particularly funny one either. 

Why would you want to work for a company with no QA? Anyways the only company that comes to mind is
I worked for in the past which is Medquist NJ Radiology.
Love this company - want to retire with this company...sm
Been with them for nearly 2 years now and absolutely love them. I make my living with them - I don't do this for fun money. I think the dictators are pretty decent - you will always have your good and bad ones. You just have to get used to them. I love the account I am on - been with the same one since I started. They are a VERY fair company to work for.
They are not a Fortune 500 company. They are a past INC 500 company. There is a
HUGE difference.

Just FYI ... the article was in the Rochester Business News. It notes that the person charged with everything was the owner's husband, not Linda herself. It was something that was done at the company that he worked for, not Execuscribe. If their biggest client is going to fill-in reports, I am sure they will bounce back and get something else. I doubt they do not know that it is happening. Any MTSO worth her/his salt keeps an ear to the ground AND has enough contact with their accounts to be up-to-date on changes about to happen, good and bad.

Perhaps you should not be so smug and instead focus your energies on figuring out WHY your customers were able to be taken from you. I hardly doubt that a good business person could be an ex-MTSO because of another service. There is too much work out there.

You can' ask a question directly TO a company. About them, yes. The company isn't going to ans
company going to service company or India?
That is a hard thing to be cut back after you are used to that position.  We have a couple of hospitals near here who have turned over all of their work to a Service Company, and one eliminated their department and turned over to India.  I am afraid that the service company may be taking over our work also.  Understand the others kept same pay, but lost most benefits.  Anyone else have this happen to them?
It matters more on the company than the method. Go with a company that does a lot of sm
radiology or it won't matter because you won't have a big check no matter what. Ask them how many radiology accounts they have, if they are overflow or complete department, how long they have had them and do you get a back-up account.

There are very few out there that have good radiology accounts. Stick with the ones that do. I am with Keystrokes for that reason after going with 4 others that kept running out of work.

Small company GREAT COMPANY

Axolotl is a WONDERFUL company with great benefits and competitive pay.  We have maybe 100 MTs but are growing rapidly.

Exactly..company recruiters and/or company owners (sm)
Meant every company for every MT, not every company for every company. nm