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Frustration working at Transcend.

Posted By: SO on 2008-07-15
In Reply to:

Anybody out there still employed with Transcend, who is frustrated right now????   Well, I am for sure.  Seems no matter how hard you try or how much effort you put into correcting the errors in report, they still complain about quality.  Maybe it is this way everywhere, I don't know.  I am just really frustrated, especially because their pay is pretty bad.  Only 4 cpl for editing jobs.  I spent all day doing editing jobs and I figure I made about $40 that day.  Wow, then I can plan on making about #200 a week or so.  I have tried so hard to stay the course and keep hoping things will get better, but so far they are not. 

Anybody out there want to add a comment.   

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Frustration working at Transcend
It is a shame to see such a great place to work become so bad. It was fantastic 3 years ago but since VR has taken over the employees are dropping like flies. They are going to be left with very few employees - is anyone left there? Would the last person out please shut the door!
Frustration working at Transcend, same here
I am in the same boat as you. I have been working for them for almost 2 years and was promise a pie in the sky salary when I started. I haven't even been offered a raise yet. I get very discouraged because I work as hard as I can and even work extra on my days off. I wish they had a mentoring program to help others learn how to make the $900 per pay period that they require for you to be a full-time employee. From what I have read in the labor laws production workers are suppose to get paid the difference to make up for what they are not making, as far as minimum wage goes.
We heard Transcend is buying Keystrokes next. I'm not working for Transcend. No Way !
Currently working for Transcend, luv it
Come on somebody, thinking about working for Transcend ?? nm
I have been working for Transcend for about 3 months.

They paid me an hourly rate for the training phone call, then straight production.  I was only allowed to do 5 reports a day.  I stayed on QA for about 2 weeks.   Some of the posters on this board claim that they did not have to wait that long. 

They do pay on time.  I do run out of work quite a bit during my shift, however, on weekends it picks up quite a bit. 

Very intelligent response. If she was not working for Transcend, she would
not be their recruiter.
Which did you like working for--Webmedx, Transcend or Softscript?
Any opinions? 
Any tips on how to survive working at Transcend?

I just got sold to them and my friend has given me a lot of words of warning.  Anybody have any suggestions on survival? 

I know your frustration!
Is this company out of Pittsburgh, PA?

I am just frustrated and needed to vent, and I am sure somewhere someone else has gone through this as well...

Here goes..

My company has been low or out of work several times this pay period.  We first get email after email asking us to please flex our hours and then we get an email asking us to not take work quickly so that we can share among the team the work that is there.

I am okay with flexing once or twice during a pay period, but this has been several times now and I frankly set my schedule because I can't work other times... because I have things I am doing then.  It makes me kind of annoyed that they assume that no one has anything else to do and can just change time around willy nilly more than a couple times in a pay period.  I asked for a third account and got the run around, but obviously they have too many MTs on the account most of the time or something.

The second thing irritates me because although I understand the team mentality I am not getting team pay and I feel like if there's very little work than I want what I can get my hands on to have the money for my family.  I feel like why should I worry about other people not working as much as I would not want them to be worrying about me.  Its not our responsibility as MTs to provide each other work as the expense of our own families.  Now if we were being paid as a team, then I would only take a couple jobs and leave the rest for the other team members.  I also get irritated at this because there are a bunch of people who never show up until the end of the pay period and no one seems to do anything about them.

Am I upset over nothing or would you guys be upset too?  In the past couple months I have seen my account go from 70/30 VR to 90/10 VR too, so I am losing money on those reports I used to type.  I asked for an account where I could type and was met with no information whatsoever.  The only thing they wanted to do was change my queuing for other worktypes, except I work 4 hours part time and by the time I get through the editing stuff, the typing stuff is either gone already (I don't know how those people get their queues where they can get the typing reports) or I have to leave because its the end of my shift and I have other things I need to do.

Anyways, just wanted to let that out as I am really frustrated.

Frustration with VR
It's like Dr. Phil says, people treat us the way we allow them to treat us.

I was in the same boat, refused to do it any longer.
Okay, just a little frustration showing ...
Don't let it get to you, if you can help it. Life goes on. Good luck.
QA question due to frustration
I was just informed by my QA person that she feels all my reports for the past pay period should not be marked and averaged in, but only the reports with the hardest ESLs.  Therefore, I will never make a good score.  She said by only counting the ESLs that would give her a better ideal of where I am at.  I think this is unfair and all reports should be graded and averaged together during a pay period to give me an accurate score.  There is no need to talk to anyone further according to her because in order for me to get to the next level, I must pass her daily grind to make me a better MT because she did not have this opportunity when she started out.  I am very appreciative of the job I have and will shut up and follow her advice, but I still think all reports should be counted.
I understand this frustration
I am frustrated just at doing 95% VR and not making any money. I don't have any quality issues and no one has ever said anything to me about quality, so I don't know about that. When I started, I had editing and transcription about 60/40 and it seems like its now 95/5. Some of the doctors shouldn't be on VR, but my emails fall on deaf ears, so not only do I lose half my pay, but I have to pretty much retype the whole 20 minute report. Its pretty frustrating. I have even asked for accounts where I could type again.. but again, deaf ears. To me, VR is trained monkey work and I am not a trained monkey. I take great pride in my knowledge and my abilities. Every report I open (and I am not exaggerating) would be easier and faster to type from scratch and would be better quality than VR presents to me preediting. I think its sad that people post thinking what the VR produced is comical.. to me its frustrating and highly irritating. It might truly be one thing if it was one or two corrections and we could whiz through the reports, but its not and the sound quality is just not up to par on most reports. The people are great. I love the staff that takes care of me, but after that I have really lost a lot of feeling about them. I do know one thing, VR is not for me.. and especially not at that pay. its just downright insulting honestly that we get paid so cheaply to really do so much work on each report.. its like they rob out of my pocket and its disgusting. If VR is the future of this business, I won't be involved because my knowledge and my abilities are worth more than pennies each pay period. I have really yet to top my transcription pay from my old company on a paycheck. Its sad too because they are making us not want to be there and they are going to lose some of us. I found a straight transcription company and I am going to work for them. I have to recover from this VR blight and find the love of the job again. Its really quite a shame!
I feel your frustration
Our situations sound eerily similar, I'm lucky to meet quota each paycheck and most of the time do not. I was finally emailed today by FN telling me once again to be patient because it is a slow time and they cannot control how much the doctors dictate. They have huge numbers when sending out census on the accounts but NJA when you login. It's very confusing as to where these jobs are or who is getting them because I surely am not. I'm sorry to hear you're in a similar situation, as I know how frustrating it is.
I understand your frustration
I would gladly take two PT jobs if I can't find FT...at least it would be better than the per diem stuff.

Anyway, you have to think of it at the business perspective, they have to setup accounts, provide some technical support, adjust time schedules, and many provide benefits even to part timers. All of that costs a lot of money and if you are only working part time you are not making as much money for them as the full time people. Full time people require less overhead than part time so they make more money for the company...it's all about the bottom line.

I started a gaming business in town, sold it a few years ago, and I can tell you I cringed every time someone came in that wanted to work part time. The costs were enormous and the payback was almost nothing...it actually cost me money to hire someone part time rather than gaining money. Of course that was very small scale, the larger companies don't lose as much hiring part timers, but the principle is the same.

Good luck finding PT work, believe me, I know the struggle!! :)
I understand the frustration! sm
The rest of my family works far less hours and makes more money than I do.  The icing on the cake is they ask me how to spell words and edit things when they have to type up something.  I do not have time to do anything like they do nor do I have the money.  I end up feeling like the poor loser of the family, especially since I could probably do better at Walmart, working less and making more money. 
I understand your frustration. But sm
if experienced MTs are starting out 8-9 cpl, you don't expect newbies to start out for anymore do you? This is the problem. When you first start out working on production and making a living is nearly impossible if you haven't worked in an office. I have tried to explain this but everyone wants to argue the point and tell me why they should have so much more money, benefits, etc. etc. This is the way it is. I don't know what the answer is since folks are saying there aren't that many in-house jobs.

Schools are lying to the newbies and giving them unreasonable expectations. But, when I post about that, I get torn down there too and told I don't know what I am talking about.

Again, the best situation is for a newbie to work in an office! You may have to search for a long time to find the job but I certainly would NOT do my first job at home working on production!
I understand your frustration. But sm
if experienced MTs are starting out 8-9 cpl, you don't expect newbies to start out for anymore do you? This is the problem. When you first start out working on production and making a living is nearly impossible if you haven't worked in an office. I have tried to explain this but everyone wants to argue the point and tell me why they should have so much more money, benefits, etc. etc. This is the way it is. I don't know what the answer is since folks are saying there aren't that many in-house jobs.

Schools are lying to the newbies and giving them unreasonable expectations. But, when I post about that, I get torn down there too and told I don't know what I am talking about.

Again, the best situation is for a newbie to work in an office! You may have to search for a long time to find the job but I certainly would NOT do my first job at home working on production amount!
I feel your frustration. I have had the same experience. nm
I certainly feel your pain/frustration
i do work for Keystrokes after many nationals. It sounds like you had a clinic account and with 20 years experience that would be horrible, I have 17 and no clinic experience and I certainly don't want to do clinic work or look up doctors, so I am on your side.

I think Keystrokes really leans to the experienced MT who does not require much guidance, but believe you me I would not be on an account where you had to find doctor's addresses. After working for them I quit for pie in the sky - emailed Lee to take me back. You probably should have been on an acute care account - you can always go back, I did - I am finally making some money after 5 years of almost desperation.

I feel your frustration, that has been me, but I think for me with 17 years acute care experience, and being on EX-Text, I am making money for the first time. I worked on Meditech years ago and made money but that was gross line with the system being in the hospital, I don't know now.

Try again unless you are happy where you are. Lee took me back with open arms.

I was told (and all my experince was in hospitals for the first 7 year) that it takes at least 5 years before your nose is out of the books constantly. Sounds like you were on the wrong account.

Hang in there, it is horrible starting new with any company and then find out you don't fit or you were steered wrong.
MedQuist newby frustration
I have been with Medquist for appx 4 mos now and can't get to the line count they want me to have, which only is $6.55 an hour. I cannot live on this hourly wage.  I came from a larger hospital in my area and did very well with line count with using text inserts for our benefit and made double this and more.  I believe I am utilizing everything that I have here to be faster but don't know why it isn't happening. I am very frustrated when I look at other companies and feel that it will be the same thing if I took a new job.  I enjoy working at home and have been here for almost 4 years.   Am I just wasting my time in this field? I feel inadequate and feel as I have wasted time and money to go to school for this. Can someone give me some advice?
I understand your frustration and appreciate your posts
because as always there are 2 (or more) sides here. the fact of the matter in my opinion it does take a lot more effort and time to make the same amount of money in VR and will never make up for all we have lost as a whole...

great for some MTs (and I agree with you, the minority) have embraced VR and are doing great, but I still believe the majority is struggling and frustrated, and then are expected to live up to the statistics of those who have mastered it.

it is nice to finally have someone who has mastered VR post some legitimate tips because mostly people like to keep things to themselves (I can understand that too I guess). I rarely get responses to questions about how I can produce more, or when I ask for tips and tricks on VR - it is mums the word, haha. it is a secret usually.

I do agree also with your post though as far as there are definitely MTs who get preferential treatment in regards to work flow etc and I will never believe different. there is no accountability whatsoever and people with the control can assign themselves or anyone they please whatever work they want.
"who do know the difference between venting a frustration and turning into an ugly mob of pitchfo
Shades of Young Frankenstein, ''A riot is an ugly ting ... and it's zhust about time we had one!''
Ditto.. Over 13 years experience working in hospitals doing all types of reports, currently working
for a national etc.. and Spheris told me I didnt have the qualifications. What cracked me up was the hospital I was working at at the time contracted some of our work out to them.. What a joke..I was good enough to work for a hospital and gave them work, yet not qualified enough for them. What is wrong with this picture.
MQ same situation. No pay for working holidays, no pay for working weekends nothing. Now noone works
much anymore and so they jerk the work out of the accounts to some place that throws it back with a lot of bad bad quality. This is the NE region. I dont know what the others are doing.
Transcend bought MDI, so if Transcend sends work offshore, so does MDI. nm
working from home is awesome but working for DSG is not...
horrible dictators, sound quality is bad, no answers to emails and they run out of work consistently...that is just my experience though...
If MDI-FL is owned by Transcend and Transcend admittingly offshores, sm
then doesn't that make MDI a company that offshores? That's like saying that one branch of a company offshores but another does not, so they are excluded from the offshore label. If MDI-FL is part of Transcend and Transcend offshores, that means that they do.
RE: If MDI-FL is owned by Transcend and Transcend admittingly offshores, sm
Your hypothesis is incorrect. MDI is a wholly independent subsidary of Transcend, therefore, they were not a part of the experiment to offshore to evaluate cost/benefit ratio that Transcend only tried for 90 days (I believe the evaluation process is not still ongoing).
It is not Transcend. Transcend has not had control of
the accounts long enough to make any changes to anything. Maybe your account just slowed down like a lot of others did over the last few weeks. Everything will run status quo for a few months before any major changes are implemented. And give Transcend a chance. It is a good place to work and you will finally have some benefits that you will enjoy.
So how is that working out for you?
Really? I'm working, too.
However, I'm working at the part-time job I was forced to get as soon as I figured out Transcend was screwing me.  I have nearly 1,800 lines in so far today.  How many do you have?
Are you still working for them? LOL
If you are, why don't you take your own advice -- leave. You're no victim except of yourself.

If you're not working for them, what's it to you? We're all adults.

Whether or not a company is "good" or "bad" (such juvenille generalizations, lol) is a matter of perspective and there are PLENTY of us who don't share your views.
Are you working for them now?
I just interviewed with them yesterday and have not heard back.  Are you working for them now?  How is that working out for you?  Are you happy?  Thanks
I, too have worked for other services. I think Transcend is excellent. You can make as much or as little as you want. I agree with you everyone is very nice and helpful and easy to talk to and most helpful. I have a different job at Transcend now and I think that very much, but I also transcribe whenever I get a chance.
are you still working for them?
I liked working for them but there
wasn't enough work on the 2 accounts that I was on to justify the fee for leasing the equip and I don't make enough yet to make purchases like dictaphone, lanier, etc.  they always pay on time and CORRECTLY!  if I ever purchase equipment like that I'll definitely be contacting them again.
And how would you know who is working and
I sure don't!
She could have another job and working before she would even
begin to qualify for unemployment. Why put herself through that anguish. She should resign and move on. She'd have a job in one day it is my guess. Unemployment should not even be an issue here. Most people can find jobs in this business very easily.
Who are you working for now? nm
Yes, it's working now.
I am not working for them anyway, so
PTS Dictation in Florida. They said that they only get 8 cpl, and that is why they only pay 6 cpl, and yes based upon a 65 character line. That is not my problem they don't get paid like they should. I don't work for anything less than 8 cpl.
Working for nothing
You must not be in desperate need for making any kind of money because that company paid me terrible! $4.25 per 1,000 words. I can make more money working at McDonald's flipping hamburgers!!

Not a good company to work for! Would not recommend it to anybody!
been working with them 5 yrs now - sm
owner is not very organized and was getting paid 15th and end of month but she has stretched it out to every 3 weeks now but accounts are SUPERB and once you get past the disorganization they pretty much leave you alone to work.
Oh like you are working....
If you have to keep replying obviously you are unemployed. I am not bashing anyone. You are a few others are the only ones calling people names. I never called you a name but you called me a loser. And I do think it is funny, no hilarious, because you so angry and frustrated? Do like the above poster said, take a pill!!
I don't know what you mean - it's working for me. nm
I have been working for them for 6----
months.   They are very nice people.  Pay is on time.  Good communication.   QA is excellent.   I am happy with them.  If you have any more questions you may email me. 
Still, would be like working for nothing....
I like what I do for a living but not that much!
You must be one of the ones let go for not working??!!
I know we do have a few sour employees who chose not do complete their files within TAT and thought they could just keep going. So yes, i'm sure they are angry they got fired and they will be angry at the next company that fires them for the same thing. Sad, really!