Yes, sm...

Posted By: vt on 2007-03-30
In Reply to: Question regarding outsourcing to India (sm) - cat lady

Yes, as a matter of fact, I am working on a hospital account right now (a speech recognition account on the eScription platform) that was first outsourced to a company (I believe it was Focus Infomatics) and now it is with American MTs again. The hospital was very unhappy with the quality and put their work back in the hands of an all-American group. This account is a very picky client and wants all acronyms expanded throughout, so I would imagine that that was probably cause for even more possibilities for errors in giving wrong expansions all through the documents. This account has been with us for over 3 years now, so I guess we are doing their work justice. I love working on it and am glad they care so much about quality. I wish everyone did, at least for patient care quality and integrity, if nothing else.

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Question regarding outsourcing to India (sm) - cat lady
- I can tell you that..... - SmallMTSO
- Yes, sm... - vt
- In 7-10 yrs, outsourcing will be out of India and into - other countries. SM
  - yep - Trinidad is doing MT work for USA today.... - many countries are getting involved now...NM
- There is also the time difference. - We are sleeping while they are typing. nm
  - There are 2nd and 3rd shifts here working - nm - typ4food
- outsourcing - clk
  - Plus your medical records include your SS#, too! nm - Kirsten
    - Outsourcing - ERMT/Oncology MT2
    - When I talk to family and friends about this, - no one cares. They don't give a flying fig.
      - When I tell people, it really seems to bother them - - and they do care
      - That's because they don't think it involves them. - Kirsten
    - I cannot tell you how easy it is to get someone's SS# - criminal mind
  - IBM hires overseas accountants - uhhhh
    - HP has overseas support. Couldn't understand a word of it. nm - MSMT
- Americans are bad too - Silvie
  - I was told by several actual Indiam MTs that they were trained by watching ER episodes and typing SM - jade
    - ...that should be Indian MTs. nm - jade
  - The fact that no one is perfect still does not justify - nm - paying us 3rd-world wages.
    - What you are saying is true, but - there are American MTSOs
      - wages - QArbouncin
  - The competition is in the price NOT quality. - uhhh
    - but if the american quality were better..sm - uhhhh
      - do you understand? It's the well versed US MT editor who cleans their mess up. SM - mj
      - I've seen firsthand that many hospitals just don't care. nm - Kirsten
      - I get what you are saying, but, - uhhh
        if that were true, teens could do it - uhhhh
        You just don't get it. Read posts above and below. - uhhh
        True. bottom line - our job is to produce accurate, legal - sm - Kirsten
        that's apples and oranges - uhhhh
        Read Goldbird's post...clearly states the facts. - uhh
    - Americans edit Indian work, never Indians - Silvie
      - indians editing - CONFUSED and unhappy
      - Focus Infomatics uses Indians to edit Americans' work - deb
        If Americans are a little thin-skinned and anxious right now, (sm) - Kirsten
      - not always true - from personal experience - - been there
- offshoring to India - -results remain to be seen
  - most doctors have no idea, how would the patient ever know?...sm - mj
  - Hate to say it but most patients have no.. - Sad but true
    - I've been telling folks Xrays being read in India - telling them for quite some time now..nm
    - I agree. Believe it or not, there are many doctors who are clueless as to where... - mj
  - and if patients start going only to doctors who do not offshore.... - - and doc does not want to lose business - no mess
    - 100% correct - please see message - mg
    - Then ask, I do! - me, too
- I think it's a combination of both. Plus, the work gets done lickety-split and they -- sm - MSMT
  - and the scariest thing is - doctors seldom if ever look at their dictations - - been there
    - One supervisor I had actually said, "They should be checking these reports." uh no, not dr - it's mine!
      - Dont you think some places purposely hire the - sm - Kirsten
    - I would hope - anon

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