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DQS only does what it is told to do by the account managers -

Posted By: blue sky on 2006-06-19
In Reply to: DocQScribe Platform Users - Dixiekaye

Whichever company you work for can set up DQS to count lines any way it wants to. Hence, if your line count seems incorrect it has nothing to do with the DQS program itself, but with how the company you work for manipulates how various Keystrokes or lines are counted. The same olds true for how many jobs you pull at one time. Both of these features are able to be manipulated by actual people.


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Beef about account managers
I'll say right off which company I'm talking about, it's DTS out of TN.  I'm not mad, just at the point of head banging.  I'd really like to know what it is that some account managers do and where they get them. I transcribe on several accounts and without fail, not one of them seems to know anything about the account.  One particular one, "GK", I'll email with a question and IF she answers back, it will be somebody else's question, an "I don't know" or "where did you read that" (well DUH I read it in the account instructions).  You get doctor lists that came out before modern medicine was invented and after requesting new ones 10-20 times, you just give up (some you can't get online).  Then you get emails if you leave a blank for a doctor or feedback from QA that they can't find them either.  Two accounts are GONE just this month, wonder if this has anything to do with it?
middle managers/acct managers
Most of the time they have no control over what is going on either. They are employees just like the MTs who do what the upper crust tells them to do. They have no control, none of us do....
one of my IC's told me the other service had her take a pay cut so they could keep an account...n
x
I've been told to use them in one account

and then another account I've been told I use too many....  


So much for trying to be perfect...  


Another example of how managers

This is part of an e-mail from a QA Manager, for crying out loud!


Please note that when you get feedback from a QA specialist, they go by these guild lines if the account allows and it is of the utmost importance to take note and change transcriptoin style if it does not reflect these guidelines.


 


Managers are just that - managers
they make schedules, they place people on accounts, and manage workflow. You really don't need to be an MT to do that. I myself would never want that responsibility of handling all the disgruntlement, complaints, sick days, time off, blah, blah, blah. Of late, I notice more companies are going to the concept of having a team lead who also types, handles the schedules, does evaluations, etc. everything that a manager would do. I personally like this arrangement better because they know where you're coming from because they're right there with you. Teamwork really does work best, makes people more productive and is less intimidating.
I'd be right in the managers office. That's just not right.
l
Amphion managers
. . . and if you know the salaries those women make to hound you about line counts, you would flip!
To MTSOs or QA Managers
I recently took over QA for a small company just purchased.  Previously there had been essentially no QA rules.   If any of you could send me examples of how your QA is set up, the percentages you deduct for errors - common, critical, etc., it would be most appreciated.  Any rewards given for high QA or deductions would be appreciated as well.
Most have office managers.
They are the ones who deal with hiring people and services like transcription. Most times the doctor has no idea, and don't want to know. That's why they hire the managers!
So I am the one doing the labor and get 8 cpl. Frank and all the managers
need a little something-something for all their "hard" work.  We MTs are so
Of course you second this. That's what MQ managers do. Doesn't make it right

or relevant.  Keep putting out those fires of MQ discontent, or at least until the big guns with the lawsuits put out MQ for good.


What a crummy job you have to defend big business against the little guys who are just trying to make a living.  Kinda have to sell your soul doncha? 


 


I didn't think former bank managers
made any mistakes.
You misunderstand. I'm overhearing the managers
talking about other employees, and I've told them I can hear them when they do it. So you want me to "get over it" that they talk about other employees in front of me? Am I supposed to get over the facet one of them left a copy of all the employees' pay rates on the printer for hours? What if your info were being leaked around an office where you worked? Would you get over it?

I found a new job, and I'm helping some of the other employees find new ones, too. Seems more logical and helpful than "getting over it."
More like 90% are completely inept managers.
I have one currently who is good but the rest have been the pits, pits, pits.  And they're getting worse. 
K-Mart managers...Good money! Yes!
You have GOT to be kidding. I don't know about TODAY'S wages, but K-Mart, (or Safeway or Target, etc)managers USED to make GREAT money!! Yes, they DO prefer a 4-year business degree. These are/were not low paying jobs. Minus the business degree, one would have to play "work up" and it could take 20+ years to get up that high. The pay was about 4-6 times higher than a beginning school teacher last I knew.
Because owners, managers, and CEOs are all trying to cut costs
so they can make as much moolah as possible.  EVERY OTHER JOB I have ever had provided on the job training, EVEN the salaried professional white collar positions.  Going to school or college does NOT train a person to automatically step into a position knowing everything.  Nurses, doctors, lawyers, managers, HR directors, personal bankers, vice presidents, all of them had apprenticeships, internships, training, or worked their way up.  MT is the only field I know of where nobody is willing to train or mentor newbies.  The training at my last MT job consisted of an emailed two-page explanation of how to pull up their jobs.  That's it.  No account specs, nothing.  Go live on day one.
I was told I needed 2 phone lines, but was told I was dialing into the doctors' system. What woul

Real Life 'Dilbert-type' Managers

"My boss spent the entire weekend retyping a 25-page proposal that only needed corrections. She claims the disk I gave her was damaged and she couldn't edit it. The disk I gave her was write-protected." (CIO of Dell Computers)


Quote from the Boss: "Teamwork is a lot of people doing what I say." (Marketing executive, Citrix Corporation)


My sister passed away and her funeral was scheduled for Monday. When I told my Boss, he said she died on purpose so that I would have to miss work on the busiest day of the year. He then asked if we could change her burial to Friday. He said, "That would be better for me." (Shipping executive, FTD Florists)


"We know that communication is a problem, but the company is not going to discuss it with the employees." (Switching supervisor, AT&T Long Lines Division)


We recently received a memo from senior management saying: "This is to inform you that a memo will be issued today regarding the memo mentioned above." (Microsoft, Legal Affairs Division)


One day my Boss asked me to submit a status report to him concerning a project I was working on. I asked him if tomorrow would be soon enough. He said, "If I wanted it tomorrow, I would have waited until tomorrow to ask for it!" (New business manager, Hallmark Greeting Cards.)


As director of communications, I was asked to prepare a memo reviewing our company's training programs and materials. In the body of the memo in one of the sentences I mentioned the "pedagogical approach" used by one of the training manuals. The day after I routed the memo to the executive committee, I was called into the HR director's office, and told that the executive vice president wanted me out of the building by lunch. When I asked why, I was told that she wouldn't stand for perverts (pedophiles?) working in her company. Finally, he showed me her copy of the memo, with her demand that I be fired and the word "pedagogical" circled in red. The HR manager was fairly reasonable, and once he looked the word up in his dictionary and made a copy of the definition to send back to her, he told me not to worry. He would take care of it. Two days later, a memo to the entire staff came out directing us that no words which could not be found in the local Sunday newspaper could be used in company memos. A month later, I resigned. In accordance with company policy, I created my resignation memo by pasting words together from the Sunday paper. (Taco Bell Corporation)


"As of tomorrow, employees will only be able to access the building using individual security cards. Pictures will be taken next Wednesday and employees will receive their cards in two weeks."
(This was the winning quote from Fred Dales at Microsoft Corp. in Redmond, WA.)


"What I need is an exact list of specific unknown problems we might encounter."
(Lykes Lines Shipping)


"E-mail is not to be used to pass on information or data. It should be used only for company business."
(Accounting manager, Electric Boat Company)


"This project is so important, we can't let things that are more important interfere with it."
(Advertising/Marketing manager, United Parcel Service)


"Doing it right is no excuse for not meeting the schedule."
(Plant manager, Delco Corporation)


"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them."
R&D supervisor, Minnesota Mining and Manufacturing/3M Corp.)



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Tax guy told me to hold 30%. After first year when got idea what I would be making, he told me
:P
outsource overseas...and QA and managers "above" MT, period. It was parallel to the old EdiX
too bad, because they used to be awesome, then lost of lot of people skills and adopted the edix mentality...

I hold no grudges, just giving you my own opinion, my own experience. I moved on and am in a better place...
What is the difference between an acute care account and a multispecialty account??..nm
nm
I've never had a problem switching from account to account.
The problem I had was being switched too soon. If I don't get one account spec solidly in my memory with QA feedback on mistakes before starting another, I get confused. The other problem I had with former jobs was inconsistent QA. One person tells you one thing, another person tells you another.

Lately, I don't have a problem with it. Right now, my binder has 8 account specs (some I've never had to use) and I'm picking up a new weekend job for a while. The terminology and report formats stay basically the same. It's just all those little preferences. LOL
I told you once, I told you twice, eTransPlus is going down the drain!
Don't expect communication from anyone, we are only little "peons."
what is your account and specialty on the account?
no one is watching. tell us all about osi.
I was told
I was told that I could be sued by the client or dr for what I transcribe and the company will not help me in any way. Now I called State Farm and told them what I wanted and they said that due to it being in the medical field they would not cover me....
I was told
the same thing.  Some said they had to wade through stacks of resumes looking for resumes that even remotely came close to meeting  the requirements they posted.  I can see why the best ones don't post their job openings.  I know the company I am working for has offered a referral bonus, they are hiring for all shifts, all hours.  I don't refer people, referral bonus or not, but I would encourage anyone who is not happy to post their resume and pray they are contacted by this company or another equally good one. 
Better to see the doc & be told all's well than (sm)

Have it be appendicitis & run the risk of rupturing.  If you still have your ovaries, could be a cyst/adhesions/whatever.  Or it could be just a strained muscle or something.  If it were me, I'd check with my doc.  Just my opinion, tho'.


Hope you feel better soon, regardless of what it is


someone told me that
she knew a guy who lost about 50 pounds in 3 months by drinking a gallon of water a day plus a gallon of Arizona green tea.  Sounds like he was either overhydrated or bouncing off the walls!  In any event, he was certainly spending a lot of time for pee breaks. 
I was NEVER told anything

I had to be up to speed (12,000 lines) in one payperiod even starting on the new program and new account in order to not have to pay for computer and keep insurance.  NEVER has the office I work out of ever said you could put a note on there and say it is new account and were we given time to get used to a new account.


MQ is for the birds.  No continuity of rules at all.


 


Whoever told you all men are like this? Him? nm
x
That's what I was told by QA.
They told me that. Don't blame me.
I was told it can't be done

Or maybe we're thinking of different dictionaries. I was asking about the main word dictionary that comes with Stedmans. Is that the one you're referring to, or just the custom dictionary you create?

If it's the main dictionary, I would love to know how you do it. Please share.


I was told to
Shake up a bottle or can of 7up or sprite really, really well.. let it sit a few so it doesn't spray you lol..then warm it up a little bit.  That does the trick for our 20 month old :)
What my doc told me-

"What!!!!! You're upping your rate????? IT'S ABOUT TIME!!!!" That was 2 years ago.


Seriously...I have been doing his work for 11 years, always afraid of raising the rate because I knew he always had other sending him letters and calling him. I finally took a deep breath and upped it last year...a whole penny more per line. That's when he made the above statement.


I don't print any of his work. He calls my 800 number to dictate and I PCAnywhere his work to his computer twice a week. It used to be 20 minutes twice a week, now it's up to 40 minutes twice a week.


HE told ME that others want to charge triple what I charge. Well, I can make him happy if he wants me to up my rates again.


He gives me $100 bonus at Christmas and a wonderful card thanking me for the terrific service I provide to him.  I love this guy and would never, ever think about dropping him.  and he told me he would never, ever THINK of dropping me for someone else.


FYI, 11 years ago, I charged him $.15 a line/65 character line, now I charge $.16.  He's one of the fantastic few doctors who appreciate the MT. For that reason, I also appreciate him and send him Omaha Steaks at Christmas (no more than $50).


My vet told me it's HIS job to sm

do anal glands and no one but a vet should do it as it can be tricky and mistakes can cost an owner money and I agree with him. My previous cocker had glands that would plug up and he had a certain way that he would do that caused her no pain and she would need to be on antibiotics for a week after. I've NEVER done my own dog's, always took them to the vet, per HIS recommendation that no one BUT A VET should do glands. Personally, if demand that much from your groomer, then I wouldn't want you for a customer.


what would you do when your 10y/o told you

honestly, I don't know how to handle this without hurting her feelings. please help!! need some good advice. Thanks in advance 


I have not been told
that it is required to switch to VR. I have also not spoken to anyone with that works with the company that was *forced* into doing VR. I have been told that it is an option.
He should have told you before but
as an MT with many years of experience (25), I would not appreciate very much having someone with less than half my experience as my "manager" and QA person.  And I know a lot of seasoned MTs who feel the same way.  Of course I could have the job if I really wanted it and I don't, I just want to transcribe.  But still I expect someone who at least knows as much as me, if not more, to be my supervisor.
She is saying that she was told that
she had a position with a certain company, but was told that she needed to buy a DocShuttle program in order to do her job. Once she bought the program from them, they never contacted her again. She was asking if anyone else had had this experience.
this has been told everywhere sm
That story has circulated around many, many times. Supposedly, the story is not true. You can Google it if you want, but according to research, it is a hoax.
Not what I was told sm
I was told I need one to work for a local company.  I'll just have to call them directly next week.  Thanks!
Who told you this??
I think you can get disability  insurance but usually you have to cover employees with WC insurance but if you are an IC without employees, I don't think you can get it. But you could call your state WC division and ask them as I have been known to be wrong.  But I don't have any.  And if you subcontract to someone I don't think that they can require that you carry it yourself but again I could be wrong. 
she was never told she was only IC.
x
We were told
at one point that to type in Word and copy and paste was a HIPAA violation and would be grounds for being let go immediately. Anyone else know of this?
Was told I could...
I work for Spheris and made that clear to my accountant. He insisted a few years ago I could write my home office, DSL, etc. off one year. Guess what? The IRS wanted $300 back, so I don't bother trying to write anything off anymore.
then she would have told you how as well.
where I worked there were also settings per Transcriptionist and one of them was allow skip - Y or N.

Don't you think it would be better to talk to someone at the job? Most will work with you.