Home     Contact Us    
Main Board Job Seeker's Board Job Wanted Board Resume Bank Company Board Word Help Medquist New MTs Classifieds Offshore Concerns VR/Speech Recognition Tech Help Coding/Medical Billing
Gab Board Politics Comedy Stop Health Issues
ADVERTISEMENT




Serving Over 20,000 US Medical Transcriptionists

More like 90% are completely inept managers.

Posted By: MSMT on 2007-09-26
In Reply to: Again, poor management is the problem - Working my way out

I have one currently who is good but the rest have been the pits, pits, pits.  And they're getting worse. 


Complete Discussion Below: marks the location of current message within thread

The messages you are viewing are archived/old.
To view latest messages and participate in discussions, select the boards given in left menu


Other related messages found in our database

middle managers/acct managers
Most of the time they have no control over what is going on either. They are employees just like the MTs who do what the upper crust tells them to do. They have no control, none of us do....
She is just socially inept and has to crowbar in her opinion.

I always considered McAfee inept. AVG apparently is the best, according to some. nm
x
Another example of how managers

This is part of an e-mail from a QA Manager, for crying out loud!


Please note that when you get feedback from a QA specialist, they go by these guild lines if the account allows and it is of the utmost importance to take note and change transcriptoin style if it does not reflect these guidelines.


 


Managers are just that - managers
they make schedules, they place people on accounts, and manage workflow. You really don't need to be an MT to do that. I myself would never want that responsibility of handling all the disgruntlement, complaints, sick days, time off, blah, blah, blah. Of late, I notice more companies are going to the concept of having a team lead who also types, handles the schedules, does evaluations, etc. everything that a manager would do. I personally like this arrangement better because they know where you're coming from because they're right there with you. Teamwork really does work best, makes people more productive and is less intimidating.
I'd be right in the managers office. That's just not right.
l
Amphion managers
. . . and if you know the salaries those women make to hound you about line counts, you would flip!
To MTSOs or QA Managers
I recently took over QA for a small company just purchased.  Previously there had been essentially no QA rules.   If any of you could send me examples of how your QA is set up, the percentages you deduct for errors - common, critical, etc., it would be most appreciated.  Any rewards given for high QA or deductions would be appreciated as well.
Most have office managers.
They are the ones who deal with hiring people and services like transcription. Most times the doctor has no idea, and don't want to know. That's why they hire the managers!
So I am the one doing the labor and get 8 cpl. Frank and all the managers
need a little something-something for all their "hard" work.  We MTs are so
Of course you second this. That's what MQ managers do. Doesn't make it right

or relevant.  Keep putting out those fires of MQ discontent, or at least until the big guns with the lawsuits put out MQ for good.


What a crummy job you have to defend big business against the little guys who are just trying to make a living.  Kinda have to sell your soul doncha? 


 


I didn't think former bank managers
made any mistakes.
DQS only does what it is told to do by the account managers -
Whichever company you work for can set up DQS to count lines any way it wants to. Hence, if your line count seems incorrect it has nothing to do with the DQS program itself, but with how the company you work for manipulates how various Keystrokes or lines are counted. The same olds true for how many jobs you pull at one time. Both of these features are able to be manipulated by actual people.
You misunderstand. I'm overhearing the managers
talking about other employees, and I've told them I can hear them when they do it. So you want me to "get over it" that they talk about other employees in front of me? Am I supposed to get over the facet one of them left a copy of all the employees' pay rates on the printer for hours? What if your info were being leaked around an office where you worked? Would you get over it?

I found a new job, and I'm helping some of the other employees find new ones, too. Seems more logical and helpful than "getting over it."
Beef about account managers
I'll say right off which company I'm talking about, it's DTS out of TN.  I'm not mad, just at the point of head banging.  I'd really like to know what it is that some account managers do and where they get them. I transcribe on several accounts and without fail, not one of them seems to know anything about the account.  One particular one, "GK", I'll email with a question and IF she answers back, it will be somebody else's question, an "I don't know" or "where did you read that" (well DUH I read it in the account instructions).  You get doctor lists that came out before modern medicine was invented and after requesting new ones 10-20 times, you just give up (some you can't get online).  Then you get emails if you leave a blank for a doctor or feedback from QA that they can't find them either.  Two accounts are GONE just this month, wonder if this has anything to do with it?
K-Mart managers...Good money! Yes!
You have GOT to be kidding. I don't know about TODAY'S wages, but K-Mart, (or Safeway or Target, etc)managers USED to make GREAT money!! Yes, they DO prefer a 4-year business degree. These are/were not low paying jobs. Minus the business degree, one would have to play "work up" and it could take 20+ years to get up that high. The pay was about 4-6 times higher than a beginning school teacher last I knew.
Because owners, managers, and CEOs are all trying to cut costs
so they can make as much moolah as possible.  EVERY OTHER JOB I have ever had provided on the job training, EVEN the salaried professional white collar positions.  Going to school or college does NOT train a person to automatically step into a position knowing everything.  Nurses, doctors, lawyers, managers, HR directors, personal bankers, vice presidents, all of them had apprenticeships, internships, training, or worked their way up.  MT is the only field I know of where nobody is willing to train or mentor newbies.  The training at my last MT job consisted of an emailed two-page explanation of how to pull up their jobs.  That's it.  No account specs, nothing.  Go live on day one.
Real Life 'Dilbert-type' Managers

"My boss spent the entire weekend retyping a 25-page proposal that only needed corrections. She claims the disk I gave her was damaged and she couldn't edit it. The disk I gave her was write-protected." (CIO of Dell Computers)


Quote from the Boss: "Teamwork is a lot of people doing what I say." (Marketing executive, Citrix Corporation)


My sister passed away and her funeral was scheduled for Monday. When I told my Boss, he said she died on purpose so that I would have to miss work on the busiest day of the year. He then asked if we could change her burial to Friday. He said, "That would be better for me." (Shipping executive, FTD Florists)


"We know that communication is a problem, but the company is not going to discuss it with the employees." (Switching supervisor, AT&T Long Lines Division)


We recently received a memo from senior management saying: "This is to inform you that a memo will be issued today regarding the memo mentioned above." (Microsoft, Legal Affairs Division)


One day my Boss asked me to submit a status report to him concerning a project I was working on. I asked him if tomorrow would be soon enough. He said, "If I wanted it tomorrow, I would have waited until tomorrow to ask for it!" (New business manager, Hallmark Greeting Cards.)


As director of communications, I was asked to prepare a memo reviewing our company's training programs and materials. In the body of the memo in one of the sentences I mentioned the "pedagogical approach" used by one of the training manuals. The day after I routed the memo to the executive committee, I was called into the HR director's office, and told that the executive vice president wanted me out of the building by lunch. When I asked why, I was told that she wouldn't stand for perverts (pedophiles?) working in her company. Finally, he showed me her copy of the memo, with her demand that I be fired and the word "pedagogical" circled in red. The HR manager was fairly reasonable, and once he looked the word up in his dictionary and made a copy of the definition to send back to her, he told me not to worry. He would take care of it. Two days later, a memo to the entire staff came out directing us that no words which could not be found in the local Sunday newspaper could be used in company memos. A month later, I resigned. In accordance with company policy, I created my resignation memo by pasting words together from the Sunday paper. (Taco Bell Corporation)


"As of tomorrow, employees will only be able to access the building using individual security cards. Pictures will be taken next Wednesday and employees will receive their cards in two weeks."
(This was the winning quote from Fred Dales at Microsoft Corp. in Redmond, WA.)


"What I need is an exact list of specific unknown problems we might encounter."
(Lykes Lines Shipping)


"E-mail is not to be used to pass on information or data. It should be used only for company business."
(Accounting manager, Electric Boat Company)


"This project is so important, we can't let things that are more important interfere with it."
(Advertising/Marketing manager, United Parcel Service)


"Doing it right is no excuse for not meeting the schedule."
(Plant manager, Delco Corporation)


"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them."
R&D supervisor, Minnesota Mining and Manufacturing/3M Corp.)



outsource overseas...and QA and managers "above" MT, period. It was parallel to the old EdiX
too bad, because they used to be awesome, then lost of lot of people skills and adopted the edix mentality...

I hold no grudges, just giving you my own opinion, my own experience. I moved on and am in a better place...
I had one of those. If you have a completely sm
level back yard, you should do okay with yours. My yard had a slight slant to it which made the pool lopsided which made it very susceptible to collapse. Since I lived in South Florida at that time, I could never use the pool past May because the water was as hot as bath water.

They require a filter change weekly and lots of chemicals. The rim will easily get holes in it, so be very careful, especially if you have dogs that like to jump in and out. And never sit or lean on the edge, or your pool will quickly collapse. If you expect heavy rain, better drain at least 2 inches out of it beforehand.

Strongly advise getting a cover for it!
They are completely different - sm
Smartype is geared toward medical transcription specifically and is much more user friendly than Intellicomplete.
While VR won't take over MT completely,
With VR, one MT can do the work of 2-3 MTs doing straight transcription. So while there will still be MT jobs, there will be less of them. At the same time, you have MT schools churning out new grads willing to work for 1-2 cpl just to get their foot in the door. One MT company is so actively recruiting they are placing ads on Craigslist to get new students. Meanwhile, they have a ton of new grads complaining on their forum every day that they can't find a job. Things are definitely changing in this industry and it is not for the better.
I completely agree
These ESLs work hard to learn the language before they come here, many learning it through their school years, come here and legitimately and legally set up their practices (I haven't heard of any doctors complaining that their jobs are being taken by foreigners), and they still have to fight for any respect.
you are welcome and I completely agree with what you are saying!
it seems that so many like to twist around the Word or leave parts out that are uncomfortable. 
I disagree completely. Please SM
It is MY job to ensure MY work product is as error-free as possible. Just because I get paid piecemeal does not give me license to just send it to QA for the sake of make a few extra pennies.

As far as your statement on the influence on our paychecks, you're right on -- but for a different reason. Because of higher quality, you will qualify for incentive plans, be offered more variety in worktypes, and when the chips are down STILL HAVE A JOB.

I NEVER want to be paid by the hour again, regardless. Minutes are NOT tick-tocking away at my pay! I'm too fast AND skilled to ever limit myself in that fashion again!
Completely understand now -- wish
I was still in house.
I understand completely...
Every morning she jumps onto my desk, goes behind the monitor, on top of the printer, comes down the printer (which by now is beeping from her stepping on the buttons), then she steps in front of the monitor and bumps her head into mine. She will not let me work until I get up, go into the kitchen, and open a can of the most gosh-awfulest smelling food.

This is a ritual...what a way to start the day! :)
I agree completely!!
When I first started typing for MedQuist, if there was a difficult doctor, I would skip over it. As time progressed, the more typing I did, the better I got and didn't want to skip over reports, I wanted to be able to type whatever came up! If you NEVER type these heavy accented doctors, you will NEVER learn to do them. I agree with you "Got the Letter" and am waiting for my phone call!!
I agree with you completely

when EVERYONE criticizes how the government is run and how they do things? Why put your life and those of your family in jeopardy waiting on the government to help you. What happened to PEOPLE helping each other?  People seeing that their elderly neighbors get to safety? People pulling together to solve these issues? Why do so many seem to be waiting to see what the government can do for them??  The government has enough problems!  I certainly would not rely on the government for ANYTHING!  Do these people want to government telling them what to do in their everyday lives?  If so, move to a country with no democracy! 


 


  I'm finished for the time being.. but WAKE UP PEOPLE!


I agree with you completely

and believe me, they don't give a patient a discount because they feel guilty. They don't give the employees yearly raises. While they (and the 2 office managers) get their bonuses and go buy brand new cars, SUVs, boats, vacation homes and, yes, even airplanes, they have plenty of employees struggling to make ends meet. One employee (that I know of, a newly divorced woman) recently took bankruptcy and our insurance is so bad that most of us can't afford to even go to the doctor as we have $2,600 deductible for a single person!  I would NOT feel guilty one bit!  


  


I completely agree with you . .
Did you see Tanya Tucker's reality show? I loved that. There's one about roller derby girls and a new one is coming out about rodeo cowboys - sounds exciting to me.
I completely agree - sm

I love it when they say thank you.  It makes me smile every time.  It also makes me smile and chuckle a little when I get one that will laugh at themself when he/she gets tripped up on their words.



I agree completely
Sad but so true.
This is completely not true

If you read the instructions of any of the federal returns about the issue of filing for an extension, it will tell you that you can file a form to ask for time to get the finished return in to them (until August 15 I believe), but you must send in what you believe you owe with the form filing for the extension.  If at the time of filing the actual return, you still owe money, then the issue regarding penalties and interest comes into play.  If you fail to file a return or an extension request and you expect a refund, you have up to 3 years to file the actual return with no penalties.


Just remember, you still must pay what you believe you owe when you file for an extension.


Have I just completely lost it?...
Sometimes when I am working if I get a doctor with a sexy voice I try googling him to see if I can find a picture.  Every now and then I do find a picture but most of the time I am disappointed with how they look.  Does anyone else do this?
That is completely unethical.

That service found you that job. They trained you on that job. They did your QA on that job. And now the doc's office wants to go around the service and hire you direct, and obviously cheaper?!  First of all, know that if they can replace you cheaper, they will. Second, I hope it's a really, really good stable job, because you will be blacklisted among MTSO's and never work again... Talk about ungrateful.


Clueless but not completely
I’m somewhat clueless and really don’t know what to do.  I have over 5 years of distant (1973-1978) orthopedic experience, before MT was a hot item and have been working as an IC for one person for 2.5 years, doing mainly Urology and Urology-related Radiology.  I have not had formal MT training.  In reading all these board messages I don’t totally get it, i.e. Acute care, what is it? I just found out what the Basic 4 are.  I feel like a moron even though I know I’m not.  Nonetheless, I’m not getting enough work, have submitted a few resumes to a few sites.  Am wondering if I need to get formal training/certification.  I was lucky to get what I did without the certification, but I’m ready to go further in terms of specialities, OP reports, consultations, etc.  But, I am apprehensive about the whole enchilada.  Is anyone out there who has been in my shoes?  Any advice and/or recommendations would be appreciated.
I agree with you completely!
And now that many companies are cracking down on and checking quality due to client complaints and sloppiness, I would bet many MT line counts will be going down real fast.  Remember, haste makes waste... and slow but steady wins the race!
Not completely true
You can work IC or temp and still draw unemployment just have to report what you make.  If it is more than 1/2 of your weekly pay, you then begin to lose 1/1 dollar and when you eventually make more than what your weekly entitlement is, you lose it completely.  But she will have to actively be looking for work and AVAILABLE for fulltime work.  Just like insurance forms it is all in the wordking.  Available and looking for work.   I have drawn years ago when I used to be an employee and still worked temp jobs.  If they ran over the amount I did not file for that week and drew nothing.   My brothre-in-law last year was laid off as the CEO of Smukers jam as they closed  his plant.  They kept him on as a consultant as an IC and when he worked he did not file and when he did not he drew his unemployment.   It went on for a year as he was entitled to 26 weeks and because of him working off and on it lasted for a year.  You just have to report the earnings. 
Completely addicted to that
Craigslist. I have bought several very nice items off lately including 2 Persian rugs, 1 for $75 and the other for $95, both large, the last 8 x 11. Fantastic buys. I absolutely am in love with it.
Oh, I completely agree. (sm)
I've also seen 20-year MTs who proudly announce that they don't know the difference between there, their and they're, and it doesn't matter anyway. (?!!)

It is appalling. But those people also rarely post on boards because it's just a job they put in and they don't usually want to use a computer or talk about work outside of work (in my experience).

Maybe if somebody had let them know differently in the beginning, they would have chosen another career or taken the time to learn the English language.

You are only the second English major MT I have come across, and the other one is the best MT whose work I've seen.


Completely agree
Always have two companies, at least.
i completely agree.
"Assault" may sound nicer than "rape" but it's NOT the same thing. It's the MT's job to accurately record the doctor's words, pretty or not. Of course we may correct grammar but certainly not the meaning of a document.

These are sometimes used as legal documents and that should always be taken into account.
I COMPLETELY agree.
I mean, it's not as though we have nothing else to do! These tests take a long time and unless you have no job, they are much too time consuming. The worst is when you don't pass after spending so much time.

Also, you go through the grammar, etc. and then come to that?!

I think a couple of carefully selected files will tell them everything they need to know about your skill level.

NO. Not lazy at all!
I completely concur.
.
By the way, my keyboard completely different from the other 2
NM
Agree completely. Sometimes I am not even
sure if I am talking to the same person when they do not use their same initials or names with every post.
This is completely untrue. SM
I emailed a response while they were looking for moderators. I received a wonderful email with no broken English giving me all the sign-in information needed as well as complete instructions. It was NOT signed by Dr. Ahmed. I will not give out the name, as they clearly stated they do not want that known until this whole mess blows over. I will, however, delete any more of these outright lies I see on this board.
I agree completely (sm)

As another poster said, our bodies "know" when we have typed a certain number of lines.  Having worked for various transcription companies, I found it difficult to even reach the minimum lines with many of these places.  I feel very fortunate to have found an MTSO that is honest.  Guess what, I am transcribing over 2,000 lines in 5 or 6 hours!  I am saving every penny possible because I know it will not last forever.  


Time to do something completely different

You've turned completely inward.  Time to look outward.  Walk outside your four  walls and walk away from cyberspace - they'll still be there when you come back.  Talk face to face with people.  Go for a walk to somewhere completely different each day.  Volunteer somewhere in your community.  Befriend and be helpful to your neighbors. Sitting in the dark online 18 hours a day is a habit that can't be good for anybody - face it and change your behavior, or you will inevitably be forced out of your hideyhole into the world anyway.  You can either embrace, choose and take charge of changes, or wait until you have no choice. 


This may sound a little weird, but try using feng shui to rearrange your apartment - it can make a difference.  Just moving my work space to a different part of the room worked for me (my productivity greatly improved).  Good luck, and don't let this beat you.


Completely up to the client

At my first job I typed disc because that's what they wanted.  On the next job half the clients wanted disk and I went nuts keeping it straight.  At current job all clients want disk.  I put it in my ShortHand to change disc to disk, because of the bad habit I learned at the first job.  If I should get another account that wants disc, I will make them a separate shorthand tab and try to remember to switch to it when I get one of their jobs.  It sure would help if all clients agreed on this issue.