I have that problem once in a while

and just like you, the patient always seems to be in the middle of the file. What aggravates me is the doctor will swear he dictated it because "I put a check mark on it". Yet, it was not dictated, but he will then dictate the patient and I must put "Re-Dictation" on it. Now, THAT aggravates me.

I believe the secretaries in the office just throw out the patient dictation if they can't find that name on the day of visit.  I may spell the patient name wrong (they don't send me a list of patient's and the doctor doesn't always spell the name out if it is a difficult name), so I type it as a sound-alike. When I asked for a patient list a few years ago, they said they are not computerized. They are handwritten in the appointment book and that's all they have to go by.

When I DO find one that was sent prior to requesting it again, I charge them for it again. After all, sometimes I have to look through a month's worth of files for one 6 line note. That works for me. They don't request files that often any more.

• what would you do? - dilemma for a client
  • I have that problem once in a while - Getting older
    • yes, that happens to me too... - dilemma with a client
  • re-sending reports - anon
  • Send the file to them via hypersend as it has tracking. sm - LMT
  • send list of patient names - just an idea
    • I actually do that!.....sm - dilemma with a client
    • I really like this idea. sm - trose
      • BTW, I have a 24 hour turn around time sm - trose
        • this is exactly what happens to me too!..sm - dilemma with a client
        • they would probably lose the list of names. LOL nm - just an idea
  • I had the same problem with a former - KT
  • What I do. - sm
    • Great idea. - nm
  • Discuss this with OM and explain PA made - corrections so file WAS recieved by office. nm
    • I actually did call the OM.... - dilemma for a client
      • Tell them will have to start charging for time - finding these for them. $ usually gets results.
  • Might tell them, humbly, that they DID recieve - files as PA corrected blanks and they might
    • want to check on their end to see what wrong - so they can be sure not missing other docs. nm
  • Tell them they can't have it in one file. - MslaMT
    • I have the same problem as the OP - trose

The messages you are viewing are archived/old.
To view latest messages and participate in discussions, select the boards given in left menu