yes, that happens to me too...

Posted By: dilemma with a client on 2008-01-22
In Reply to: I have that problem once in a while - Getting older

I don't get a patient list from this client either. I have asked for one and they tell me they don't have one, so I've asked them to please have the docs spell the names. Yet still, sometimes they do and sometimes they don't, which leaves me guessing to spell the best I can. I guess they hand-write patients in for appointments as well.

It really irks me when the doctor starts dictating and emphasizes, "This is a RE-dictation....." That is a putdown to me in my opinion. He's already blamed the MT. What about the office staff? Do the doctors ever even think they are the ones losing these notes? I even had the OM call me one day, on speaker phone with one of the doctor's in her office, asking me, "How are we going to fix this problem of losing dictations?" I simply told her if it gets dictated and I receive that dictation, then it gets typed. If I don't get the dictation, then how can I type it? I told her I do not pick and choose which patients I'm going to type. I type them in order as I receive the dictation. We don't type, we don't get paid. What do they think??

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what would you do? - dilemma for a client
- I have that problem once in a while - Getting older
  - yes, that happens to me too... - dilemma with a client
- re-sending reports - anon
- Send the file to them via hypersend as it has tracking. sm - LMT
- send list of patient names - just an idea
  - I actually do that!.....sm - dilemma with a client
  - I really like this idea. sm - trose
    - BTW, I have a 24 hour turn around time sm - trose
      - this is exactly what happens to me too!..sm - dilemma with a client
      - they would probably lose the list of names. LOL nm - just an idea
- I had the same problem with a former - KT
- What I do. - sm
  - Great idea. - nm
- Discuss this with OM and explain PA made - corrections so file WAS recieved by office. nm
  - I actually did call the OM.... - dilemma for a client
    - Tell them will have to start charging for time - finding these for them. $ usually gets results.
- Might tell them, humbly, that they DID recieve - files as PA corrected blanks and they might
  - want to check on their end to see what wrong - so they can be sure not missing other docs. nm
- Tell them they can't have it in one file. - MslaMT
  - I have the same problem as the OP - trose

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