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Serving Over 20,000 US Medical Transcriptionists

They would care about the mistakes if they had

Posted By: to pay an honest price to fix them. - Topaz on 2009-05-14
In Reply to: I've done VR at 2 different places now.... - Ex-Slave

nm


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Which is why I don't care if a few mistakes slip by.
Hope they're saving those pennies for the eventual patient lawsuits, either for malpractice, or ID theft.
mistakes

I have the feeling that the one that answered me belongs to the company and wasn't happy about what I pointed out.  But have never heard anything about this company and if nothing is said, guess it must be an okay company.   But usually you are a little more gracious when someone tells you that there are errors on something that the public views like a web page, brochure, advertisement, etc.  We don't like mistakes but they happen and we don't usually attack the person that points it out.   If I were perfect and made no mistakes I would not be here right now but in a far better place.  E-mails are completely different than web pages or brochures at least to me. 


Thank you for what you said.  I truly appreciate it.


 


mistakes
I can see where radiology and other diagnostic tests need to be 100% accurate. But if any report done by some obscure, remote Transcriptionist working piecemeal in some who knows where place really meant life or death to anybody, do you think they would be sending it out to have it typed?
I don't think the OP pointed out any mistakes.
She was trying to help as she said. You all are just plain nasty.
Corrected mistakes - sm
I agree with you about the stupid mistakes that are corrected by the dictator. I feel terrible when the doctor spells out BOWEL or other simple words. The MTs who type like that are a disgrace to the profession. You HAVE to pay attention to every word, know the difference between ileum and ilium, in these diagnostic imaging reports. I don't blame the radiologist for being upset - and the MT deserved being yelled at for it. There is NO excuse. I'm ashamed everytime I have a dictator spell out something so simple, but I do appreciate the occasional spelling of an obscure illness, etc., although I don't trust their spelling, I always check it myself, but their spelling is a help to looking it up. Why throw stones about the offshore MTs when there are MTs here just as bad, or worse? No wonder accounts are constantly changing over to other companies.
I see so many mistakes in reports..

it makes me cringe. These reports are coming from US MTs who are supposedly so well educated they can't figure out the difference between the words to and too, their and there and have the gall to say they are professionals and demand more pay, all the while sitting at home griping about how fast, slow, mush-mouthed doctors are and they can't understand them. Take it more seriously, it is a real job, not just typing what doctors say.


Pharmacist mistakes
Like all production jobs, do you know how many pharmacy's fill in excess of 500-600 prescritions a day in a noisy, crowded, often unpleasant environment? That's less than a minute per prescription. Plus they have to deal with store management, counsel patients, field questions from patients and doctors (and sometimes even tell a customer where the toothpaste can be found), answer phones, and be responsible for what 5 or 6 pharmacy techs are counting and cramming in those little orange bottles. They often work 9 to 12-hour shifts, have to stand, and many times do not get breaks and sometimes even lunch. They also have to order supplies and medications. I agree pharmacists should hold a high-degree of responsibility for getting it correct, as should any doctor, but we ourselves need to wake up and realize they work in conditions most of the time far worse than our own, so we need for our own safety to check out what is in that bottle before we take it.
funny. she can point out mistakes but we can't? lol
lol
It bothers me because the mistakes I hear about

are stupid mistakes, like typing cereal instead of serial, or misspelling a doctor's name when we have a doctor's list, etc.   This is carelessness that could potentiall cause the account to be lost.  All the ones I've heard about were mistakes I know I wasn't making and it bothers me that I have no control over it and that 1 or 2 people who produce sloppy work jeopardize the account.   I haven't really had a doctor do a correction in an ugly way, but then again I'm not sensitive to them that much because I know I'm not the one doing these.  I'm not saying my work isn't being corrected, just that I have never head a correction dictated that I was guilty of.  


I also dislike it when the QA dept. sends out a stern e-mail to the entire company about stupid errors, when I know I wasn't making the errors.


If I'm signing my name to a document I want it perfect so I don't blame the doctors for going over the reports with a fine tooth comb.  The reports are a legal document and could also mean the difference in life or death of a patient if there are errors in the report.  


 


They used to penalize and doc your pay for repeated mistakes. Don't know about now. nm
s
They dock you for mistakes that are not there or even if you go by AAMT BOS
No matter what, they dock you. When they cannot find mistakes in your work, they make them up. Late paycheck. I would make more money panhandling! System goes down...
Do not blame the MTs for company mistakes

I just received an email from my MT supervisor stating that she wanted to let us know that we just lost 3 worktypes on a major account because we were not transcribing, editing and delivering to the client within our contracted turn around time.  She said she was sharing this information in hopes that we will realize how important it is for us to work our shifts,etc.


All of us working on this specific account are ICs. What has been happening is they want to treat us like employees.  We get demanding emails to work and tons of how to do lists.  No one at this company are employees,yet they want us to work like employees.  When are companies going to realize that if you want someone to work a set shift and answer and read daily emails, then they should make us employees.  This particular company send out daily long emails and only pay 5 cpl to edit acute care accounts with no benefits on escription.  As an IC I never put all my eggs in one basket and especially not for 5 cpl.  I do not feel the MTs should be blamed for losing these work types. I feel the company should take responsibility for this.


If the MTs are not meeting TAT or their said upon line count, then management should have let them go. However, I personally am required to meet 2,500 per pay and that is exactly what I do and no more at these rates and especially not for this company who make demands on us like we are partners in the company.  I feel companies try to get off cheap by hiring ICs, but then try to hold you down to a schedule and treat you like an employee when you are not.  This loss of work is the companies fault.  Any opinions.  Thanks


 


 


 


 


maybe he/she has excellent skills without mistakes
nm
I see lots of mistakes too and I work there
We can look up old reports and I am astounded by some of the mistakes made. Makes me wonder how they even got out of 100% QA. One report for a dictator I knew to be on ASR looked like they didn't even edit it -- it was just a string of words that made no sense.

Have no idea what's going on there, except there is the usual big push for production. Don't know which accounts the Indians are on, but they do have Indian coordinators working the overnight shift; they have given them phony American names, but it is easy to tell they are not from here. I'm getting aggravated with the place but don't want to be a job hopper.
For what it's worth, I commented on mistakes when
x
What kind of mistakes are they pointing out sm
to you? This whole situation seems odd to me.
who is made responsible for the mistakes
that slip through into a patient's report?

Do you think that all transcribed or VR reports are 100% error free?

This is no reason to stop the ongoing change to EMR.

Same thing.
Common for doctors to correct MTs mistakes

I posted this on the MQ board by accident...


I am an IC and have doctors (but one in particular that does it the most) correct other peoples transcription mistakes while they were dictating ..It doesn't happen all of the time, but when it does it's pretty harsh ..and it even embarassed me and I knew that I wasn't the one that made the mistakes!! My face turned red a few times (not just by the mistake, but how the doctor would say it/react)!! Or leave little sly comments (which I have to note) for the transcription company. Not to mention how insanely strict they are, as they go over EVERY SINGLE REPORT with a fine tooth comb and if you have an *a, of, to* out of place (that doesn't even come close to changing the context)... your boss/you/one of the other MTs hear it.



Is this common?  I am beginning to feel very belittled by this. It is just to the point where I am so paranoid that I am human and might make the smallest mistake. My production is really showing it.


Um, some facilities are getting back huge mistakes!
Depends where you work. If you have access to all reports, try looking up some that have gone to the facilities. Where I work, it is frightening!!!! ; 0
I dunno, don't you see the words that you are typing? Can't you see mistakes that way?
I have great transcription times. Instead of 4:1 or 3:1, I'm definitely 2:1 and have one dictator that I can actually type as fast as he can talk, yielding a 1:1. I have easy work (physical therapy), use word Expanders and just look at what I type as I'm typing. I don't re-read, never have, never will but easily hold to 99-100% accuracy. Once in a while, I might put in something like state for stat but honestly, my clients love my work and my clean reports.
docking $10 per report for mistakes. I immediately sent in
p
whoa what kinda mistakes are YOU making?
You work that many hours and I am sure there are a few screw ups here and there in your reports from tiredness. I mean even your posts are very hard to understand.
Takes a lot of patient to correct same mistakes for
x
Agree with hmm, no perfect MT, everyone makes mistakes, as do computers
and when do they are usually a lot worse...
People do make mistakes sometimes. Maybe it was an oversight or plain ole mistake
on someone's part, an unintentional mistake. It is possible.
My point was to show that these are NOT typos, but grammar mistakes, comprende?!..nm
nm
I agree platform awful and they deduct for mistakes, to the tune of $10 per report.
:_
Didnt think of it cause I dont care. Wouldnt care if
x
Of course they care. They care you make just a tad bit
this way they don't have to shell out the sign ons, the full-time benefits. Oh, they keep watch on how you are doing and their budget. THey will use you til you drop and try to tell you that it is your lack of skills or speed keeping you from the full time pay which a person can't even pay bills with to begin with. Imagine that.. Use your skills, work hard, try your best, do well on QA, but make short of full time so no benefits, no extras, and no paying bills. This adds up to you broke, them rich, and a no-win situation... for the MT that is...
They don't care (sm)

They know they can replace us in about a minute or just send the stuff to India.


And we'll never get a union, there are still people who will defend these horrible companies who cut our pay, etc., so that we cannot do anything.


There are a few MTSOs complaining they cannot find good people, probably because they pay so poorly that nobody will work for them.


I know you probably don't care now,
something happened. You know…things happen in this life that we cannot control. Maybe it was her intention to call you right back and then she was unable to. Maybe if you got down off your high horse for a minute and realized she was only a human, you could have given her a call and gotten a great opportunity. But that's just my take, I'm not trying to flame at you or anything, but when persuing a job, I would think you might have given her another call if you were really interested.
I care too and I do believe that just because
a person works for a company that offshores, it does not mean they are going to lose their jobs. Yes, it would be a surprise that they send ALL their work offshore. Have you seen some of that work?

Well, many of us have to work companies that do a little offshore as a necessity to put food in our mouths so no, it does not generally matter that they offshore as that is a fact of life. All the US MTs losing their jobs however is a surprise and the QA too and THAT is something we should all care about.

I hope all the companies out there open their doors to this circumstance and take a stand against this kind of treatment of our own workforce.

It is totally bizarre.
They could care less.
.
They don't care. sm

They have a whole new audience in India, Pakistan, et al. When AMERICAN MTs finally started rebelling by dropping out of their *organization* they had to look elsewhere for members and it's clear to see where they are going.  Don't need them.  Never have, never will. Good riddance to bad rubbish. 


who am I to say you do not care about others...
read your own posts...you are speaking loud enough for all to hear how much respect you have for other people.

I will let you have the last word, because you have more than proven my point.

Thank you...
They don't care.
If you have ever had in-house escription MTs from the escription company time, then you know how terrible their work is. Our clinic let their MTs work on our doctors all they wanted. TTS is cheap, which is why they got the account. The doctors are also switching to EMR and many are no longer dictating at all. If the clinic had been a decent company, they wouldn't have gotten rid of my department to begin with.
Care to tell us
nm
Think what you want. Don't really care - nm
nm
Why don't we care for the ones already here?
It is 110% my opinion that as a species humans should learn to take care of the children who are already here.  It breaks my heart to hear of children bounced around in foster care and sometimes given back to *parents* who didn't want them in the first place.  I know there are good people doing foster care - but it's not the same as having someone to call mom and dad and having a home on a permanent basis.  There are still orphanages here, maybe not like in Oliver Twist but not a home with a mom and dad either.  There is a whole generation of children in Africa who are being orphaned by AIDS and genocide.  There are orphans being created in the Middle East every day because of war.  There are children in South America living in garbage dumps and being exterminated by the police as if they were vermin.  There are children in Asia tossed aside because they are the wrong.  There are so many beautiful children already here who need permanent homes and people to call mom and dad.  When are we as a species going to get serious about caring for them? 
I really don’t care to do because
i really love the acct I work on and feel comfortable there. I don’t know why I should change when I feel the work being doled out to others not on my acct. Wonder if overhired on some accts and now not enough for them. Do you use VR on your particular acct and do you like the one you are on?
Some don't care if you have a second job (sm)

but they will have you sign a non-compete agreement, including Keystrokes.  But the big ones such as MQ usually won't let you have a second job.  Someone was on this board a while back who claimed she worked for S and MQ, which to my knowledge is not allowed, but that was a while back.  


Anyway, if I was you, I would play down the second job; Keystrokes is hiring full time anyway, so it would have to be your first


I don't care where in the US you are sm
charging a client 0.07 is too low.  Indian companies charge more than that.  Have your friend take a job with a company and earn benes and let those local ones go.  No way can be worth dealing with all the office BS for that wage.  Trust me, those clients will come back and willingly accept a pay hike after what they see is out there.  Even .09 is too low no matter where you are.  Nationals are charging their clients between .15-.17 per line and these are clients from everywhere.     
We don't really care about you and... SM
your experiences anyway.  I figured you hadn't stayed at 1 company, not many of us have that luxury.  And I certainly know that it costs money to hire people.  But my point is just what I said, no different if she tests them all now or tries one and dumps them in a couple days or a week and then starts another one.  Plus, you keep mentioning this equipment stuff, but the OP never said that that was the case.  She might very well be just using her own. 
they care...
I am not sure what is going on with the pay issues, but I used to work there in work flow and I know for a fact that they value the MTs, so it is not intentional.  The VP of the company speaks very highly of the MTs and the wages they pay impressed me, since I remember them starting at 10cpl, and they do straight typing, so that sounds good to me since I am making .04 cpl on VR.  I hope things work out for them soon and that you all will be paid on time.
could care less
I could care less about YOUR work reputation, but YOU should care.
Taken care of. nm

They don't care
NM
Taken care of.

About day care
Day care does not raise your kid. Day care only covers you while you are working. The bulk of the child rearing still is done by the tired working mom. Working is a very good example for your child and it is a way of showing your love, providing for your child. Trust me, I did it for years. The only reason I started working from home was that the school schedule had too much time off. Day care isn't raising your kid any more than a SCHOOL is raising your kid.
anyone care for the.....sm
ATSI platform?  I believe it's Enterprise?  Any other info also appreciated. 
You really don't care?
If you really didn't care you would find something else to do besides write SO WHAT all day.  I think you care about finding just ONE person who will agree with you and it's not happening.  Well, unless there is another person who signed up and is going to come on and help ya out.  There can't possibly be more than 2 of you, could there?