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I agree, sounds like a server problem with your employer. I helped with the switch over when SM

Posted By: MissouriMT on 2006-08-31
In Reply to: Never had trouble with this, but there might be too many users on the system when the slowdown - occurs. Server problem? nm

we installed EXText where I worked and I learned that there are a certain number of channels or ports per server, meaning on one server an allotted number of dictators and transcribers can connect to the server at one time.  The more channels in use, the harder the server works, and that will slow connection speed.


I also learned that if all channels are in use, any other would be users trying to connect are sort of placed in a holding pattern waiting for an open channel and that can cause hiccups in the server as well, i.e. disconnections, lock ups.


We were told by the IT department that although we may have 20+ channels available for use, we shouldn't schedule 20 MTs to be on at the same time just because we can.  We have to consider the dictators who need access, etc. 


So basically your employer may have too many trying to connect at the same time and the server just can't handle it.  You might ask the other MTs if they are experiencing similar difficulties and if they are, then its a better bet that it is a serve problem.




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This sounds more to me like bait and switch.

company offering clinic work exclusively.  This sounds like gravy work for newbies, and then switching them into something more difficult. 


I don't mean to sound unkind, but if you are working for an MTSO, then no account belongs to you.  The accounts you transcribe for belong to the MTSO and not you the transcriptionist.  The only time an account belongs to you is if you contract the physician him or herself and give your rates.  Once in a while you'll find a physician or facility to employee you as an MT, but they usually expect you to work on-site.  Good luck in your endeavors. 


Most of the time, an MTSO is not out for the MT, but for the client and making money for themselves.  They don't really concern themselves too much with whether the MT can make any money or not.  It's just not high on their list. 


Agree. LOVE Switch and use it all the time.
x
I'll agree. Have had the bait n switch happen to me several times. nm
s
I do not agree w/your post.....sounds....sm

Hypochondriacs can be huge manipulators, sympathy seeking, game-playing people.  I wouldn't waste one minute of my time or even a breath until your neighbor GETS HERSELF TOGETHER - it's NOT your responsibility......and she probably had these problems before she became your neighbor or you became her neighbor....some people are just comfortable in their negativity.  If she has this history, I wouldn't go near her with a 10-foot pole unless she apologizes for her bogusness and means it......


I have little tolerance for game-players in the life......


I agree. Sounds like they are using this error as a
x
I agree, sounds like a scam.

I agree -- go for it. After all, 9 cpl is not all that great for IC work, and it sounds like you nm
x
Agree, sounds like a business deal gone bad...
In any case, I was just pointing out that it was stolen...and for all her go USA, no overseas yadda, yadda, yadda....here she had someone from overseas build the thing. I'm seeing people posting that new owner's taking advantage of it being known as US-based website, but I think previous owner took advantage as well...seeing as how she had it built that way.
I agree with her 100%. sounds like you dont want to admit QA needs to fix things
No one is saying you are a bad QA person, just that she is getting conflicting results and it should be one standard, not 2 or even 3.

No one is bashing anyone. You are bashing yourself by saying you stink. I have been in this position before and went straight to the QA person and talked about it. They explained to me that sometimes its a preference of style.
I agree Nature Sounds better than music.. IMHO.. NM
NM
Sounds like a bunch of BULL to me. I agree, I wouldn't let the kids
stay with her again at ALL.  It's not okay for the kid to get arrested and the parents not be told IMMEDIATELY or at least first thing in the door when you're home.  THAT is total DISHONESTY and I don't see how hubby could feel any different.
I agree. Sounds like a controlling attention-seeking parent so
x
FTP Server

Can anyone tell me what FTP Server is, and how I can find out what type I have.


 


Thanks


FTP Server
Does anyone know who might rent space on an FTP server?
FTP server
I have been using an FTP server since 2001. There was absolutely no cost (as I said above I found the software on a free site as it was new). The FTP server software is located on my computer so a webpage is not needed. They upload to that computer from their office by plugging the recorder in. Once plugged in, it automatically connects to my server and uploads. Not difficult at all.
You are most likely on their server.

either your ISP is not working or MQ server is down.
Call tech support.  They may need to reset your ID.  Right now I'm on DQS.
My expansions on MQ's server
Conditions at my local MQ ofc have deteriorated to the point where I am ready to throw in the towel and look elsewhere.  My question:  I am using my own computer.  Is it possible to retrieve/print out my Expanders and shortcuts that I made up myself before I leave.  I've only worked for MQ, and imagine I've accumulated over 2000 of these shortcuts.   I know they are on my hard drive, but I have no program that will enable me to access them.  Does anyone know of any such animal?  Secondarily, has anyone ever left one MQ ofc for another, or just plain asked to be switched to other accounts.  TIA
server issues
I work for a large national and we have servers down, programs down, instand messager down pretty often.  And, no we get paid nothing for downtime even when it's the company's fault.  Really sucks! 
Server problems
We have the same issue on our hospital lines using Citrix.  Too many people on and it gets really slow, locks up, and kicks us off.  Every time they work on Cerner or Citrix I have problems. 
Silly me. It is the server. Still would like
asdf
I don't believe this is a secure server.

Having said that, if you encrypt any files BEFORE uploading to their server, you should be OK. There is a webpage where you can ask specific questions--the link is below.


Call in server
We are looking for a call in system for a couple of doctors. Does anyone know of a place that will rent space on one? or any suggestions?
No coffee yet this morning. You said it was on the server.
On the one hand, if it's on the server and not on your computer, perhaps your supervisor only has it installed to make sure nobody is hacking the system.  Maybe your supervisor doesn't even know it's there, but I doubt that.  I'd want to be sure it didn't get on my computer, but you sound savvy since you're already running anti-spyware software.  How would I feel knowing my supervisor was spying on me?  Well, I have nothing to hide.  I would never do anything I shouldn't be doing on her server.  Then again, I'm not some infant hacker that needs to be monitored.  (I'm not a hacker at all, for that matter!  LOL  Oy....Where's the java?)  Most of my former employers used to monitor what we did with our computers with regard to email and the Internet.  I have nothing to hide, but if they can't trust me, they can bite me.
Curious about a server as our office is getting one

Is the main reason to get a server to monitor employees on the internet? I know there are bound to be other reasons, but our boss is getting a server for our office and says that is the reason. He's a real jerk, by the way. He didn't even want any of us to have email. He really doesn't want us working in the 21st Century mode and he is a computerophobic! I'm curious as to all the advantages of a company having their own server. He tried to take the internet off my computer because "you are the only one doing transcription (PHI) on the computer" which was bull in itself, but he's afraid of "someone getting into our info" even though we have protection.


 


Do you think it's more from the Meditech software or the server? (sm)
Thanks for the information! I went to the Meditech website, and of course they act like it's the quickest thing since greased lightening.

By archiac functions, do you mean it doesn't use a mouse? May I ask what company you are using it with? I'd be happy using ShortHand, but I would also want to load other programs unless it is already loaded up with everything. I may return to acute care, and if I do I'll want speed and tools, so I don't want to jump aboard the wrong ship.

They are stored on both the local server you..
work from as well as on the hard drive in your PC.  You "should" be able to access it when you sign in with your ExText UserID on another PC...however, I have seen it happen to people before..either in the process of switching PCs and/or even just a glitch in the local server that causes a loss on their end of the file, it is always best to save a copy of your entire .esp file to a disc.  If you use it regularly it probably has a ton of entries and you would be very sorry to lose them all, takes forever and a day it seems to re-enter everything.  (Been there, done that)
Deleting files from FTP server

The company I work for uses an FTP server.  I am supposed to delete the files I pull after I upload them so another MT wont do them.  No matter what I try I cannot get the files to delete. When I right click on them, there is no option to delete in the drop-down.  I have also tried highlighting the file(s) and pressing delete on my computer.  Neither one of these works.  These are the 2 ways my QA said to do it, but it just wont work.  Any suggestions?


Thanks :)


There is a difference between SOFTWARE and SERVER.

Software is the computer program which interfaces between your computer and the off-site computer that "holds" the voice files and documents. The off-site is called a server and secure space is not usually free--you will have to pay some sort of usage fee for uploads/downloads, usually based on the either the space or bandwidth used.


There are other free sites like www.xdrive.com or www.box.net but they do not require the use of FTP software to upload/download. Box allows 1GB but does not appear to be secure; Xdrive allows 5GB and claims to use 128-bit encryption.


Hope you find this helpful.


P.S. If you've never connected to this server before sm
there is a lot of info you will need...your MTSO will have to supply that.
It may just be the server...I have been running slow
for the past week or so and it is the server located at the hospital. I try to work when the traffic is not as heavy with dictators and transcribers.....Lots faster then.

Do I need both a client and a server for this to work?
I am a little confused. I get how FTP works, but not sure what I need to do to make it work...if that makes any sense.
they can set how fast/slow the server is s/m

I talked to someone in tech support one night and told him that the server had to be clogged or something and asked if they could reset the server or something.  I was only making 70 lph.  He said well I can turn your speed up.  I was like ?what?  He said we turn everyone's down so they dont clog up the server to keep everyone running smoothly.  I had to call every night for them to change it and I eventually just quit. 


I thought that was just wrong.  I never could get past my expected production.


Server issue question
Do those of you who work for MTSOs have much trouble with connection loss or other technical issues?  Just wondering how common it is.
what helped me

I had to stay away from situations or places where I tended to smoke. 


I know you cannot quit work just to quit smoking but maybe rearranging your home office/work area could help. 


I also agree with finding a substitute.  For me, it was the holding of the cigarette, not the oral contact, that was a tough one.  I need to have something to do with my hands - try a stress ball if you find your hands feel empty during your breaks.


I quit in 1997 and still crave a cigarette from time to time but the feeling passes quickly.  The first 4 years were really difficult, though.  Good luck.


Thank you to everyone below who helped (sm)
me with the PTO question.  I got an answer so am a happy camper again
YOU HELPED ME FIX IT!!!! sm

THANK YOU SO MUCH!  You helped me figure it out...I knew I needed to change something with the field codes but could not find it!!  THANK YOU, THANK YOU, THANK YOU!!! Something good will happen to you for helping me!!!  THANK YOU!!!!!


Thank you to all who helped me!
v
HAVE YOU BEEN HELPED?

Yes, it helped!!! Thanks so much. nm
xxx
Me too. She always helped me when
I was helping out on OPs! Now I do them quite a bit, but still need some help here and there!
helped me a lot
I thought the book was very helpful. I think it increased my speed at least by half. For me, it was a worthwhile investment.
I did try all that and it helped some sm
and it definitely made my computer speed up but the dragging is still there.
Any MTSOs out there use a server for their transcription workflow?
I am thinking about going internet with my service.  Currently on a call in system and thinking about getting a computer company to set me up on a server and interface the call in system so I can have the transcriptionists work over the internet.  If any MTSO currently uses this method, I would love to know if you find it efficient/easy to work with manage, etc.  Is it worth investing money in? Thanks in advance.
Are you wanting an FTP server or just user software?
nm
Please post the name of the free server that you're using.
It would be helpful to both this poster and other who may be looking. Is it some kind of a secret that you can't share or what?
There is a cost involved to have FTP server space.
If you have your own webpage, there is FTP space available to you, although it may be limited. Additional space can be had for an additional cost.

My experience has been that the doc's office doesn't want to/care to understand or work with FTP so I found an easier solution using a secure web site.

Bottom line, make it as easy and user-friendly as possible so that you can "sell" this doc (and possibly other accounts) on using this method.

As an aside, the digital quality is superior to the tape quality.
You would have to leave the emails on the server and dl them to both computers.
thats easy.
That happens sometimes..probably temporary problem with your mail server (NM)
x
Not a problem if working on secure server
My company uploads/downloads work from a secure server, not an open Internet connection (as in web browser). Work does not travel over Internet, but directly from me to server to client and vice versa. Records are not kept on my computer, but the server. If that is the case with your setup, I'd think it would not matter if you are typing in New York or Timbuktu.
It's about time someone helped US out
nm