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Serving Over 20,000 US Medical Transcriptionists

either your ISP is not working or MQ server is down.

Posted By: mqmt on 2005-07-27
In Reply to: ERROR message - Jennifer

Call tech support.  They may need to reset your ID.  Right now I'm on DQS.


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Not a problem if working on secure server
My company uploads/downloads work from a secure server, not an open Internet connection (as in web browser). Work does not travel over Internet, but directly from me to server to client and vice versa. Records are not kept on my computer, but the server. If that is the case with your setup, I'd think it would not matter if you are typing in New York or Timbuktu.
FTP Server

Can anyone tell me what FTP Server is, and how I can find out what type I have.


 


Thanks


FTP Server
Does anyone know who might rent space on an FTP server?
FTP server
I have been using an FTP server since 2001. There was absolutely no cost (as I said above I found the software on a free site as it was new). The FTP server software is located on my computer so a webpage is not needed. They upload to that computer from their office by plugging the recorder in. Once plugged in, it automatically connects to my server and uploads. Not difficult at all.
You are most likely on their server.

My expansions on MQ's server
Conditions at my local MQ ofc have deteriorated to the point where I am ready to throw in the towel and look elsewhere.  My question:  I am using my own computer.  Is it possible to retrieve/print out my Expanders and shortcuts that I made up myself before I leave.  I've only worked for MQ, and imagine I've accumulated over 2000 of these shortcuts.   I know they are on my hard drive, but I have no program that will enable me to access them.  Does anyone know of any such animal?  Secondarily, has anyone ever left one MQ ofc for another, or just plain asked to be switched to other accounts.  TIA
server issues
I work for a large national and we have servers down, programs down, instand messager down pretty often.  And, no we get paid nothing for downtime even when it's the company's fault.  Really sucks! 
Server problems
We have the same issue on our hospital lines using Citrix.  Too many people on and it gets really slow, locks up, and kicks us off.  Every time they work on Cerner or Citrix I have problems. 
Silly me. It is the server. Still would like
asdf
I don't believe this is a secure server.

Having said that, if you encrypt any files BEFORE uploading to their server, you should be OK. There is a webpage where you can ask specific questions--the link is below.


Call in server
We are looking for a call in system for a couple of doctors. Does anyone know of a place that will rent space on one? or any suggestions?
No coffee yet this morning. You said it was on the server.
On the one hand, if it's on the server and not on your computer, perhaps your supervisor only has it installed to make sure nobody is hacking the system.  Maybe your supervisor doesn't even know it's there, but I doubt that.  I'd want to be sure it didn't get on my computer, but you sound savvy since you're already running anti-spyware software.  How would I feel knowing my supervisor was spying on me?  Well, I have nothing to hide.  I would never do anything I shouldn't be doing on her server.  Then again, I'm not some infant hacker that needs to be monitored.  (I'm not a hacker at all, for that matter!  LOL  Oy....Where's the java?)  Most of my former employers used to monitor what we did with our computers with regard to email and the Internet.  I have nothing to hide, but if they can't trust me, they can bite me.
Curious about a server as our office is getting one

Is the main reason to get a server to monitor employees on the internet? I know there are bound to be other reasons, but our boss is getting a server for our office and says that is the reason. He's a real jerk, by the way. He didn't even want any of us to have email. He really doesn't want us working in the 21st Century mode and he is a computerophobic! I'm curious as to all the advantages of a company having their own server. He tried to take the internet off my computer because "you are the only one doing transcription (PHI) on the computer" which was bull in itself, but he's afraid of "someone getting into our info" even though we have protection.


 


Do you think it's more from the Meditech software or the server? (sm)
Thanks for the information! I went to the Meditech website, and of course they act like it's the quickest thing since greased lightening.

By archiac functions, do you mean it doesn't use a mouse? May I ask what company you are using it with? I'd be happy using ShortHand, but I would also want to load other programs unless it is already loaded up with everything. I may return to acute care, and if I do I'll want speed and tools, so I don't want to jump aboard the wrong ship.

They are stored on both the local server you..
work from as well as on the hard drive in your PC.  You "should" be able to access it when you sign in with your ExText UserID on another PC...however, I have seen it happen to people before..either in the process of switching PCs and/or even just a glitch in the local server that causes a loss on their end of the file, it is always best to save a copy of your entire .esp file to a disc.  If you use it regularly it probably has a ton of entries and you would be very sorry to lose them all, takes forever and a day it seems to re-enter everything.  (Been there, done that)
Deleting files from FTP server

The company I work for uses an FTP server.  I am supposed to delete the files I pull after I upload them so another MT wont do them.  No matter what I try I cannot get the files to delete. When I right click on them, there is no option to delete in the drop-down.  I have also tried highlighting the file(s) and pressing delete on my computer.  Neither one of these works.  These are the 2 ways my QA said to do it, but it just wont work.  Any suggestions?


Thanks :)


There is a difference between SOFTWARE and SERVER.

Software is the computer program which interfaces between your computer and the off-site computer that "holds" the voice files and documents. The off-site is called a server and secure space is not usually free--you will have to pay some sort of usage fee for uploads/downloads, usually based on the either the space or bandwidth used.


There are other free sites like www.xdrive.com or www.box.net but they do not require the use of FTP software to upload/download. Box allows 1GB but does not appear to be secure; Xdrive allows 5GB and claims to use 128-bit encryption.


Hope you find this helpful.


P.S. If you've never connected to this server before sm
there is a lot of info you will need...your MTSO will have to supply that.
It may just be the server...I have been running slow
for the past week or so and it is the server located at the hospital. I try to work when the traffic is not as heavy with dictators and transcribers.....Lots faster then.

Do I need both a client and a server for this to work?
I am a little confused. I get how FTP works, but not sure what I need to do to make it work...if that makes any sense.
they can set how fast/slow the server is s/m

I talked to someone in tech support one night and told him that the server had to be clogged or something and asked if they could reset the server or something.  I was only making 70 lph.  He said well I can turn your speed up.  I was like ?what?  He said we turn everyone's down so they dont clog up the server to keep everyone running smoothly.  I had to call every night for them to change it and I eventually just quit. 


I thought that was just wrong.  I never could get past my expected production.


Server issue question
Do those of you who work for MTSOs have much trouble with connection loss or other technical issues?  Just wondering how common it is.
Any MTSOs out there use a server for their transcription workflow?
I am thinking about going internet with my service.  Currently on a call in system and thinking about getting a computer company to set me up on a server and interface the call in system so I can have the transcriptionists work over the internet.  If any MTSO currently uses this method, I would love to know if you find it efficient/easy to work with manage, etc.  Is it worth investing money in? Thanks in advance.
Are you wanting an FTP server or just user software?
nm
Please post the name of the free server that you're using.
It would be helpful to both this poster and other who may be looking. Is it some kind of a secret that you can't share or what?
There is a cost involved to have FTP server space.
If you have your own webpage, there is FTP space available to you, although it may be limited. Additional space can be had for an additional cost.

My experience has been that the doc's office doesn't want to/care to understand or work with FTP so I found an easier solution using a secure web site.

Bottom line, make it as easy and user-friendly as possible so that you can "sell" this doc (and possibly other accounts) on using this method.

As an aside, the digital quality is superior to the tape quality.
You would have to leave the emails on the server and dl them to both computers.
thats easy.
That happens sometimes..probably temporary problem with your mail server (NM)
x
Bare amount of work for two days. They say the server is down.
Thank goodness I have a PT job or I'd be a mental case. This is not a good time to not be making an income, when the economy is in such a vulnerable state. I have just disconnected my second telephone line. Now, am going to buy a cord of wood to keep warm this winter as I doubt I'll be able to heat the house with natural gas from what they are describing the bills to be like ($800-$1000 per month).
Due to constant increase in traffic and server load

Due to constant increase in traffic and server load, we are performing a major server upgrade.

We are trying our best to keep this transition smooth, but you MAY experience accessibility problems to the MTStars.com site from Oct 6th to Oct 10th, 2005.

We apologize for any inconvenience.

MTStars Support Team
Webmaster@MTStars.com


I believe so. If "backend" means I'm cleaning up what comes out of the voice server.

x


You cannot download files via your c-phone. You will dial into the dictation server SM

with the C-phone and transcribe live.  Do you know what kind of transcription platform you are typing in? 


Download FTP SERVER software (it can be found free). Then have the docs
upload their files to YOUR server. There is no cost to you or the doc to do this. Someone does have to pay for the recorder, which I have chosen to do for 2 docs. The other one purchases his own when needed (twice in 7 years). One picks up files on FTP server. The other 2 still want theirs printed. Since they are not in same city, I mail them via snail mail and they are happy with that. I also do fax any stat reports to them at no charge simply because I have unlimited long distance.
that is the same thing that was happening on this board too, not a virus, server problem. that's
if you check your vault - there is probably nothing in there.

The article is old but bares all. the woman did devious things that brought the house down on her and she lost this site.

Now she pulled her junk on Google and she is in trouble with them...so stirs up trouble here.

you can ignor it or research her through all other MT boards. Not quite a legend, must say.
How common are server issues and other technical problems that result in downtime? (sm)
Do you get compensated for your downtime?  I'm thinking of going to work for a national, but I've heard there are a lot of technical issues at these bigger companies.  True?
Our Meditech connects through a Citrix server, and kicks us off, freezes up, doesn't allow log on

If the system has a lot of users on, then it lags. You hit the keys but the letters don't appear right away. Try doing the backspace key with that. It does not have a word Expander and only certain ones will work with it. ShortHand does but some of the others do not.  It has archaic functions. The patient demographics are entered separately from the body of the report, so you don't get paid for those lines. It takes multiple key strokes to make font changes, etc.


But other than that, it is fine                         LOL


I agree, sounds like a server problem with your employer. I helped with the switch over when SM

we installed EXText where I worked and I learned that there are a certain number of channels or ports per server, meaning on one server an allotted number of dictators and transcribers can connect to the server at one time.  The more channels in use, the harder the server works, and that will slow connection speed.


I also learned that if all channels are in use, any other would be users trying to connect are sort of placed in a holding pattern waiting for an open channel and that can cause hiccups in the server as well, i.e. disconnections, lock ups.


We were told by the IT department that although we may have 20+ channels available for use, we shouldn't schedule 20 MTs to be on at the same time just because we can.  We have to consider the dictators who need access, etc. 


So basically your employer may have too many trying to connect at the same time and the server just can't handle it.  You might ask the other MTs if they are experiencing similar difficulties and if they are, then its a better bet that it is a serve problem.


You get more working the evening or night shifts and working w/o benefits. And producing like a mad
,
Ditto....granted I am not working much these days, but am currently trying out a new way of working
when I do work which seems to be helping.  I am timing myself and keeping a log of how long it takes to to type however many minutes.  I am averaging anywhere from 13-18 minutes of dictation an hour now doing this.  Granted the time fluctuates between who I am typing, and if I have to look up names, addresses, etc., just depends on the division I am doing at the time.  But work that used to take me 3 hours to do is now taking me under 2 hours, I am also trying to put in more macros as I go along, which slows me down initially but pays off in the long run of course.  I was working "all the time" before but took forever to get done since I was not applying myself. This new "attitude" has helped me a lot.  My goal, in the Fall, is to do 90 minutes a day consistently at 6 hours, and then maybe get up to 120 minutes a day at 8 hours, still while having at least half of the day free (do 60 minutes at night, and the other 60 by Noon).  Thereby doing 1200-1400 lines a day.  I have never really buckled down and done more than 8000 lines per pay period, so it will be a nice change.  Maybe you can do something like that and have a specific knock off time as was suggested below. 
Working holidays? Out shopping in stores where someone IS working

that holiday you refuse to work?  Grocery stores, food joints & seems any store is open on holidays and you expect them to be fully staffed, so why shouldn't we?


Yes, I took off for the first time on Christmas day, in 18 years and it was great, but I worked Christmas eve and this whole past weekend.


Someone has to do it!


Just pray they don't use a Citrix server. MAJOR problems have come from Meditech+Citrix.
x
Filezilla is the software used to transfer files to an FTP server where the files "reside".
.
working IN A HOSPITAL is different than working at home.
Someone can steal you identity from the internet if they want to. Why would you go to the time and trouble to jeopardize a job that requires some level of skill to steal someone's identity or medical records? You could get a job as a retail clerk and get info easier than going through the testing required to become an MT.
Somehow working at home translates into not really working
My in-laws are the worst. Whenever they plan something last minute and my husband says that I had to work, they say, "but she works at home!". When I one time mentioned I had a "schedule" and basically punch a clock and work full time, I don't think they believed me. They will sometimes call mid-day during the week if they are in the area to see if I want to go for lunch, etc! The best is, my husband doesn't make all that much money, so where is it coming from, the money fairy? I am ready to strangle someone! So I know how you feel and I'm sorry it upset you. You are not alone.
If u need server software, try guild ftp. If just user software
then try cuteftp, coffeecupftp, or wsftp. They don't charge a line rate and I believe guildftp server software is still free.
Not through the MTStars email server. Your email address is NOT
visible to anyone.  The only way your employer would know it is you is 1) if you respond when someone emails you, or 2) they recognize the way you write. 
I daydream about NOT working while I'm working.

There are so many other things I need and want to get done.  I've been working way too hard lately, and summer is just slipping by again.  Well, I'm outty.


Working. LOL What else? nm
..
working out

Spinning is great if you only want aerobics, but a personal trainer deals with weight training. That's for building muscle, which speeds up your metabolism. You really need both (aerobics and weight training) if you want to slim down and shape up.


In either case, make sure you drink ice water. The body's reaction is, "What the heck is this stuff?! I'm getting cold here. Turn on the shiver mechanism." That's another way to speed up your metabolism.  


Working for self

It is harder now to break in than it was 15 to 20 years ago when I started but there is still accounts out there.   I got started part-time when working for a local hospital -- not even doing medical transcription.   I was an Admin Ass't but had done this in the past and one of our physicians on one of our boards could not get anyone to do his transcription so I started doing it part-time.  I had been a CMA, CMT, x-ray tech in the old days.  But had not kept up on my certifications when I went to work in the hospital.  But this started the ball rolling.  Since my hubbie then was a truck driver I did it to keep me out of trouble when he was out of town.  Then I started doing it full time.   I get accounts from the private docs that no one really wants, larger companies, and still do tapes, printing, delivering and pick ups.  I advertise and send out flyers and seem to get a bite when I need a new account.   I have 2 Surgical Oncologists, 2 IM's, 1 Plastic/Hand surgeon, and 1 Psych.   I have one permanent part-timer and one that helps out with overflow.  I charge from 10.5 to 12.5 cents a line depending on the account.  My rates are going up this month.  I also work in a clinic doing electronic charts but that is as an employee.    These docs are small and I keep my prices lower because I know what they get back from insurances, etc. are not that great.   I am paid within 3 days of receipt of invoice (usually the next day) have never had my line count questioned, have never had a check bounce and they make me a part of their team.  And yes, I am the one from six months ago that said I would bake them cookies and you know why.  But all I can say is look through the County AMA directories or phone books or if your hospital has physician offices in them, see who works alone and try sending out flyers or going door to door -- never hurts to bring cookies either.   But have been doing it for 15 years fulltime and make enough to support myself through a yucky divorce and pay an attorney $10,000 -- barely but did it.  Good luck.  Maybe if enough would do this for themselves much cheaper than the nationals we could all go back to making a good living.   Am going digital here in the next six months or so, but only to pick up a new account as my docs still prefer the tapes.  Trying to get them to change. 


You can E-mail me for any more questions.


 


It will get better--just keep working..nm
nm