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Serving Over 20,000 US Medical Transcriptionists

Server issue question

Posted By: Pepper on 2009-05-27
In Reply to:

Do those of you who work for MTSOs have much trouble with connection loss or other technical issues?  Just wondering how common it is.


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Is this a semantics issue or is it a you versus frustrated issue?
Which ever it is, if your feeling superior on a board makes your day go on ahead. I am sure frustrated knows what she is doing and now so does her boss. I am also sure that in the future frustrated with think twice about how she words every sentence perfectly so that you can perceive it correctly. After all, that is what she would rather be doing than kissing her little daughter. NOT.
Good for you frustrated, for handling it in a professional manner. For the other MTs on here who need to get a life, well, maybe they shouldn't bother since feeling superior here seems to suit well. JMHO.
It isn't a Smartype issue it is a Word issue
On the Word toolbar at the top, click on Tools, then Autocorrect, then check the box that says "capitalize first letter of sentence."  That will do it for you.
FTP Server

Can anyone tell me what FTP Server is, and how I can find out what type I have.


 


Thanks


FTP Server
Does anyone know who might rent space on an FTP server?
FTP server
I have been using an FTP server since 2001. There was absolutely no cost (as I said above I found the software on a free site as it was new). The FTP server software is located on my computer so a webpage is not needed. They upload to that computer from their office by plugging the recorder in. Once plugged in, it automatically connects to my server and uploads. Not difficult at all.
You are most likely on their server.

either your ISP is not working or MQ server is down.
Call tech support.  They may need to reset your ID.  Right now I'm on DQS.
My expansions on MQ's server
Conditions at my local MQ ofc have deteriorated to the point where I am ready to throw in the towel and look elsewhere.  My question:  I am using my own computer.  Is it possible to retrieve/print out my Expanders and shortcuts that I made up myself before I leave.  I've only worked for MQ, and imagine I've accumulated over 2000 of these shortcuts.   I know they are on my hard drive, but I have no program that will enable me to access them.  Does anyone know of any such animal?  Secondarily, has anyone ever left one MQ ofc for another, or just plain asked to be switched to other accounts.  TIA
server issues
I work for a large national and we have servers down, programs down, instand messager down pretty often.  And, no we get paid nothing for downtime even when it's the company's fault.  Really sucks! 
Server problems
We have the same issue on our hospital lines using Citrix.  Too many people on and it gets really slow, locks up, and kicks us off.  Every time they work on Cerner or Citrix I have problems. 
Silly me. It is the server. Still would like
asdf
I don't believe this is a secure server.

Having said that, if you encrypt any files BEFORE uploading to their server, you should be OK. There is a webpage where you can ask specific questions--the link is below.


Call in server
We are looking for a call in system for a couple of doctors. Does anyone know of a place that will rent space on one? or any suggestions?
No coffee yet this morning. You said it was on the server.
On the one hand, if it's on the server and not on your computer, perhaps your supervisor only has it installed to make sure nobody is hacking the system.  Maybe your supervisor doesn't even know it's there, but I doubt that.  I'd want to be sure it didn't get on my computer, but you sound savvy since you're already running anti-spyware software.  How would I feel knowing my supervisor was spying on me?  Well, I have nothing to hide.  I would never do anything I shouldn't be doing on her server.  Then again, I'm not some infant hacker that needs to be monitored.  (I'm not a hacker at all, for that matter!  LOL  Oy....Where's the java?)  Most of my former employers used to monitor what we did with our computers with regard to email and the Internet.  I have nothing to hide, but if they can't trust me, they can bite me.
Curious about a server as our office is getting one

Is the main reason to get a server to monitor employees on the internet? I know there are bound to be other reasons, but our boss is getting a server for our office and says that is the reason. He's a real jerk, by the way. He didn't even want any of us to have email. He really doesn't want us working in the 21st Century mode and he is a computerophobic! I'm curious as to all the advantages of a company having their own server. He tried to take the internet off my computer because "you are the only one doing transcription (PHI) on the computer" which was bull in itself, but he's afraid of "someone getting into our info" even though we have protection.


 


Do you think it's more from the Meditech software or the server? (sm)
Thanks for the information! I went to the Meditech website, and of course they act like it's the quickest thing since greased lightening.

By archiac functions, do you mean it doesn't use a mouse? May I ask what company you are using it with? I'd be happy using ShortHand, but I would also want to load other programs unless it is already loaded up with everything. I may return to acute care, and if I do I'll want speed and tools, so I don't want to jump aboard the wrong ship.

They are stored on both the local server you..
work from as well as on the hard drive in your PC.  You "should" be able to access it when you sign in with your ExText UserID on another PC...however, I have seen it happen to people before..either in the process of switching PCs and/or even just a glitch in the local server that causes a loss on their end of the file, it is always best to save a copy of your entire .esp file to a disc.  If you use it regularly it probably has a ton of entries and you would be very sorry to lose them all, takes forever and a day it seems to re-enter everything.  (Been there, done that)
Deleting files from FTP server

The company I work for uses an FTP server.  I am supposed to delete the files I pull after I upload them so another MT wont do them.  No matter what I try I cannot get the files to delete. When I right click on them, there is no option to delete in the drop-down.  I have also tried highlighting the file(s) and pressing delete on my computer.  Neither one of these works.  These are the 2 ways my QA said to do it, but it just wont work.  Any suggestions?


Thanks :)


There is a difference between SOFTWARE and SERVER.

Software is the computer program which interfaces between your computer and the off-site computer that "holds" the voice files and documents. The off-site is called a server and secure space is not usually free--you will have to pay some sort of usage fee for uploads/downloads, usually based on the either the space or bandwidth used.


There are other free sites like www.xdrive.com or www.box.net but they do not require the use of FTP software to upload/download. Box allows 1GB but does not appear to be secure; Xdrive allows 5GB and claims to use 128-bit encryption.


Hope you find this helpful.


P.S. If you've never connected to this server before sm
there is a lot of info you will need...your MTSO will have to supply that.
It may just be the server...I have been running slow
for the past week or so and it is the server located at the hospital. I try to work when the traffic is not as heavy with dictators and transcribers.....Lots faster then.

Do I need both a client and a server for this to work?
I am a little confused. I get how FTP works, but not sure what I need to do to make it work...if that makes any sense.
they can set how fast/slow the server is s/m

I talked to someone in tech support one night and told him that the server had to be clogged or something and asked if they could reset the server or something.  I was only making 70 lph.  He said well I can turn your speed up.  I was like ?what?  He said we turn everyone's down so they dont clog up the server to keep everyone running smoothly.  I had to call every night for them to change it and I eventually just quit. 


I thought that was just wrong.  I never could get past my expected production.


Any MTSOs out there use a server for their transcription workflow?
I am thinking about going internet with my service.  Currently on a call in system and thinking about getting a computer company to set me up on a server and interface the call in system so I can have the transcriptionists work over the internet.  If any MTSO currently uses this method, I would love to know if you find it efficient/easy to work with manage, etc.  Is it worth investing money in? Thanks in advance.
Are you wanting an FTP server or just user software?
nm
Please post the name of the free server that you're using.
It would be helpful to both this poster and other who may be looking. Is it some kind of a secret that you can't share or what?
There is a cost involved to have FTP server space.
If you have your own webpage, there is FTP space available to you, although it may be limited. Additional space can be had for an additional cost.

My experience has been that the doc's office doesn't want to/care to understand or work with FTP so I found an easier solution using a secure web site.

Bottom line, make it as easy and user-friendly as possible so that you can "sell" this doc (and possibly other accounts) on using this method.

As an aside, the digital quality is superior to the tape quality.
You would have to leave the emails on the server and dl them to both computers.
thats easy.
That happens sometimes..probably temporary problem with your mail server (NM)
x
Not a problem if working on secure server
My company uploads/downloads work from a secure server, not an open Internet connection (as in web browser). Work does not travel over Internet, but directly from me to server to client and vice versa. Records are not kept on my computer, but the server. If that is the case with your setup, I'd think it would not matter if you are typing in New York or Timbuktu.
Bare amount of work for two days. They say the server is down.
Thank goodness I have a PT job or I'd be a mental case. This is not a good time to not be making an income, when the economy is in such a vulnerable state. I have just disconnected my second telephone line. Now, am going to buy a cord of wood to keep warm this winter as I doubt I'll be able to heat the house with natural gas from what they are describing the bills to be like ($800-$1000 per month).
Due to constant increase in traffic and server load

Due to constant increase in traffic and server load, we are performing a major server upgrade.

We are trying our best to keep this transition smooth, but you MAY experience accessibility problems to the MTStars.com site from Oct 6th to Oct 10th, 2005.

We apologize for any inconvenience.

MTStars Support Team
Webmaster@MTStars.com


I believe so. If "backend" means I'm cleaning up what comes out of the voice server.

x


You cannot download files via your c-phone. You will dial into the dictation server SM

with the C-phone and transcribe live.  Do you know what kind of transcription platform you are typing in? 


Download FTP SERVER software (it can be found free). Then have the docs
upload their files to YOUR server. There is no cost to you or the doc to do this. Someone does have to pay for the recorder, which I have chosen to do for 2 docs. The other one purchases his own when needed (twice in 7 years). One picks up files on FTP server. The other 2 still want theirs printed. Since they are not in same city, I mail them via snail mail and they are happy with that. I also do fax any stat reports to them at no charge simply because I have unlimited long distance.
that is the same thing that was happening on this board too, not a virus, server problem. that's
if you check your vault - there is probably nothing in there.

The article is old but bares all. the woman did devious things that brought the house down on her and she lost this site.

Now she pulled her junk on Google and she is in trouble with them...so stirs up trouble here.

you can ignor it or research her through all other MT boards. Not quite a legend, must say.
How common are server issues and other technical problems that result in downtime? (sm)
Do you get compensated for your downtime?  I'm thinking of going to work for a national, but I've heard there are a lot of technical issues at these bigger companies.  True?
Our Meditech connects through a Citrix server, and kicks us off, freezes up, doesn't allow log on

If the system has a lot of users on, then it lags. You hit the keys but the letters don't appear right away. Try doing the backspace key with that. It does not have a word Expander and only certain ones will work with it. ShortHand does but some of the others do not.  It has archaic functions. The patient demographics are entered separately from the body of the report, so you don't get paid for those lines. It takes multiple key strokes to make font changes, etc.


But other than that, it is fine                         LOL


I agree, sounds like a server problem with your employer. I helped with the switch over when SM

we installed EXText where I worked and I learned that there are a certain number of channels or ports per server, meaning on one server an allotted number of dictators and transcribers can connect to the server at one time.  The more channels in use, the harder the server works, and that will slow connection speed.


I also learned that if all channels are in use, any other would be users trying to connect are sort of placed in a holding pattern waiting for an open channel and that can cause hiccups in the server as well, i.e. disconnections, lock ups.


We were told by the IT department that although we may have 20+ channels available for use, we shouldn't schedule 20 MTs to be on at the same time just because we can.  We have to consider the dictators who need access, etc. 


So basically your employer may have too many trying to connect at the same time and the server just can't handle it.  You might ask the other MTs if they are experiencing similar difficulties and if they are, then its a better bet that it is a serve problem.


Just pray they don't use a Citrix server. MAJOR problems have come from Meditech+Citrix.
x
Filezilla is the software used to transfer files to an FTP server where the files "reside".
.
That's not the issue..
The Canada-American thing's not the issue here, but believe you me, if all I could earn in this profession was $18.00 an hour plus bennies, I'd get out of it in a heart beat.  We are worth much, much more than that!
Same issue!!!
Funny I was just thinking of posting. My company just changed systems. To what I have no clue, but they seem to think it is great. This new system has a lot of static. It is thier end and they admit it, but why not fix it. I have about had it. There is static and if you go past the static and back up "5000 times" it will finally play but it is nerve racking. There will also be blank sections where the tape will run for about a minute. Like they paused it. Absolutely no sound but tape is running. I just ignore those because they always pick up right where they left off. I try to catch most of it but don't hesitate to leave them a blank and let them figure it out!
VPN issue
Do you have a static IP address? If you have DSL Extreme, it's free, otherwise I think it's about $15. I had to get one to keep from losing my connection every little while (not connected to getting phone calls, though.)
Best regards!
It isn't always a pay issue. Most of you just want to
There IS a need for offshore for what you won't do.

Same with other jobs. NO one here wants to pick crops so we have Mexicans come do it.

Stop complaining.

Thanks, but that isn't my issue. nm
 
I have this issue....sm
When you are an independant contractor you just get what they can give you and that's it. I hired on full time when I hired in almost 2 years ago. I have yet to work a full 40 hour week. I am lucky to get half that. I actually have just started venturing out into side jobs that aren't MT. I am gonna see how that goes.
Actually a cut-and-dry issue ... sm

IF YOU HAVE UE TAXES TAKEN OUT OF YOUR PAY BY YOUR STATE, YOU'RE COVERED if you meet all of their other requirements.


Look on your pay stubs or W2 for the last 6 months (although not that sure about SE status).  Look at the part of ductions that your STATE takes out - it may not specifically mention deductions for UE, but if your state deducts state disability taxes, you're certain to be covered for UE as well. (For some reason, my own  check only showed NY State disability insurance taken out, so I had to verify with my payroll dept. that I was actually covered for UE).


No body issue
Yep, it has been done, next state over, young girl named Carrie Culbertson, missing now for close to 6 yrs?
They successfully prosecuted her ex-boyfriend and he got life..this w/o a body!
I can't believe the MD, DO thing is still an issue!
I've worked for both MDs and DOs.  I never found there was a difference in any way.  Our local hospitals have a mixed staff.  When are people going to put this "difference" to bed. 
Interesting...never been an issue before..sm
He has never ever in 15 years been in trouble. I can also say that had I been home, the second would never have happened as the fear of God would have laid down immediately the first time as they have been raised knowing that school is their job until they graduate, no ifs or buts about it, they are there to learn and follow the rules. He knew he could get away with her from her and fully expected her to talk us into no harm no foul and she took free advantage to tell all 4 children that if they loved her they would not tell us. LOL