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Serving Over 20,000 US Medical Transcriptionists

I was reading about the back up help. I would like also to have some back up work.

Posted By: sc on 2007-01-12
In Reply to: If you email me, I will help. I am helping with staffing a few of the sm - KS Lead MT

I am not getting anywhere near 12,000 lines this go around.  My goal is 12,000 lines each pay period.

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Wow. Back to read my answers, and after reading
the angry KS lead below, I'm reluctant to apply at all, resume or no resume. I understand being frustrated with posts - but that fighting back on and on makes me nervous. Oh dear. I want calm - I've been on a sinking ship for a long time, and I need calm waters.
I worked in QA for Transcending back in 2000-2001. They were paying hourly back then. SM

The accounts weren't too horribly bad.  The reason I ended up leaving was because slowly but surely they began to inch closer and closer to paying QA by production.  When I first started, the quota was something like 30 reports a day.   We simply had to make sure that we QA'd all reports that were close to being out of TAT first and then do the rest.  Then, my supervisor left and they hired a new one who immediately called a big teleconference meeting and said we had to up production to 60 reports a day.  Then, they started counting lines.  Which was fine because they were still paying hourly.

Next, there was an MT who used VR software because she was blind - yes blind.  Again, when I first started, I was told we had to edit her entire reports because she used the VR software and we had to make sure that everything was correct and made sense.  Then, we are told only check the blanks.  I wasn't comfortable with that and I continued to completely proof every word.  Then I was called on the carpet not because I wasn't meeting the production quota, but because I was ONLY meeting the production quota.  I told them I was proofing all of the MT's work that used VR, I was told that no one ever told me to proof every word of the VR reports and that I needed to fill in blanks and move on.  When I voiced my concerns, I was told that was my job, to fill in blanks and I should move on and strive to product above the standards.  Next thing you know, rumors abounded about changing the QA staff to being paid on production.  So I left. 

There just seemed to me to be too little concern for quality and more emphasis on quantity and I just didn't want to be part of company who would take money out of my pocket just to line their own and that's what they were doing by putting QA on production.  I also am not comfortable with the job of QA being thought of as a blank filler.  There is much more to the QA profession than just simply filling in blanks. 

I don't know if Transcend ever did start paying QA by production, but I could see that the idea was being floated there.  Maybe there was a enough protest that they didn't change from hourly. 

Good luck to you!

Phoenix Medcom- Another apply a few months back, ask to take a test and never heard back??
I applied a month or two ago, received an email from someone asking if I would take a test and said she was getting ready to go on vacation for a week, so I hurried and immediately and told her I'd love to take the test. I never heard back. I waiting thinking she went on vacation and would contact me when she got back to do the test but nothing...very strange..Just wondered if this happened to anyone else.
Has everyone heard back from Keystrokes yet regarding the email we received a while back?
Just wandering why I haven't heard any response yet.
I sent them an email back in August and never heard back sm
Is this company on Long Island? I checked out their website and even tried calling once. Were you successful in contacting them? All i know is that the company is owned by some doctors.

Hopefully, you will hear back. Unfortunately, I immediately heard back from MD-IT
but somehow with over 16 years of experience, I blew the test.  I was soooo disappoionted and yet pretty stunned.  I am by no means perfect but I haven't flunked a test in years.  I expected it in my early years but not this far down the road. I was so confident and they will not tell you which part you did not pass and why so it really just blew my mind.  I must have been in shock for like two hours after I got the email. Oh well, someone will want me....hopefully.  I was thinking about OSi but I don't think I could take another rejection if I never heard back. 
I had the same thing happen, went back to MQ, went back to KS and could not be sm

happier.  I am on a different account then the first time and it is as if it is a different company.  I have a great lead who leaves us alone most of the time but is there when I need her.  It showed me that you can have a different experience within the same company.

I have to say that in the few weeks since they have the new office, it is much more organized probably because there are a lot of people there all the time.  I had the pleasure of speaking to the new HR manager who was HR at a hospital, got my questions answered about insurance as I am going to full time and had a live voice pick up the phone.

Not all change is bad.  This is one company that has changed for the better. 

I am not really sure. Your work is due back the next day. As for sm

weekends and holidays, it is clinic work, and I do not think any of the accounts work on the weekends, but I could be wrong.  The work you get on Friday is due back on Monday morning.  You might submit your resume anyway.  The lead MT handles the hiring, and she is great.  Perhaps you could work something out.  I only work part-time, and I cannot really speak for the company, but feel free to email me if you have any other questions, and I will help if I can.

Good luck!

going back to work

have not been working for nearly 2 years....just wondering what companies are out there these days that are hiring.....any suggestions appreciated....thanks

Let's just get back to work girls
let bygones be bygones and let it go already.  Let's get back to work and do our jobs!
Work load is back up.
Most are too busy to post, I guess.
When will work pick back up? nm
I need to go back to clinic MT work
It seems like all VR is are ESL physicians.  I think I need to go back to standard typing clinic work again so that I can pay my bills.  My wrists will hate me for it though
I need to go back to clinic MT work
It seems like all VR is are ESL physicians.  I think I need to go back to standard typing clinic work again so that I can pay my bills.  My wrists will hate me for it though
I edit the work that comes back from India. (sm)
Not sure why they did not tell you the truth. That REALLY bothers me.
make that what I do know "is" that..........sorry now back to work :)
PLenty of work here. And I only have 1 account, no back up.

Has anyone ever gone back to work for a previous company?

I was just wondering if any of you out there had ever gone back to work for a company that you had worke at before.  What was your experience in doing so?  Is it worth looking into?

Thanks for any help.

I didn't work there way back in 2005, so
I can't comment on your personal experience, but for me in 2008:

1. If you run out of work, you are paid downtime. You can do backup acounts also. Not sure about the written consent but there are a lot of us who work on other accounts.

2. Sample reports: The program allows you to bring up previously typed reports by experienced MTs by doctor, patient, report type, etc., so the MT has endless samples.

3. Supervisor currently, from what I can tell anyhow, has a lot of contact with hosital including informing them of problem dictators and other issues that directly impact the MT's production, etc.

4. I think they changed the insurance to cover out-of-area employees, but don't quote me on that.

Personally I've had a very good experience with the FL account. Nothing is perfect, but I'm very satisfied.
Going back to the question of "Whose work is it"?

I was just reading the posts below about leaving work for other people if the work is low.  I cannot imagine sitting here and not working if there is work because someone else might not have work to do when they want it.  When I take a job, they tell me that I am required to do x number of lines a day and I usually tell them, well I require myself to do x number of lines a day (always way more than what they require), and I expect that every day when I work that I get MY requirement.  Now, I stop when I get my requirement, but I am most definitely not going to stop at their requirement just because the work is low. 

I love my fellow MTs, but I also love to pay my bills on time, I love to have my spending money, I love to pay for what I want, I love to eat - are they going to share their money with me just because I left them work? 

And I also do not expect them to leave me work just because the work is low. 

Well, go back to work and quit trying to stir the pot.

Back away from the hoops!! Back away!
I worked for them about 6 months - same mess to get hired - FBI check is right! It was unreal. I was so excited, though - they promised me the moon, and I really thought I had found my new home after centuries with that other company who shall not be named.  What a disappointment, to say the least. All around horrible experience, and I would NEVER recommend them. Certainly they were not worth the hoops at all. Total waste of effort.
If your company is never out of work or always back-logged, can you state the name? Thx. nm
Transmitting back the work doesn't cause a problem

because the file is a very small fraction of the size of a voice file.  A voice file is huge, but a text file is small in comparison, so doesn't take near as long to transmit. 

After the first file is downloaded though you can work, so it isn't like you are just sitting waiting for them to download.  When I had dial-up I would set to download and then go take my shower. 

Ah, it's the "eye roller" again. Get back to work. This is why you keep getting fired.
Guess what - you DO sound like a disgruntled employee! Do you think your attitude has anything to do with your bad luck on the job market?
I'm sure because the work is coming back a real mess..sm
These companies think they can breeze by with their overseas MTs, and sure they can if they have enough back up by seasoned US MTs and editors. Once the proportion becomes unbalanced, and they have more overseas MTs and less US MTs, the mess will start to pile up. It really does not take a rocket scientist to figure this out. In time, it will come back to kick these companies in the rear. That's why I always say an experienced MT makes a much better transcription service owner because they would never put themselves in this situation; clearly able to decipher fantasy from reality and not just the big $ signs. I am not referring to this company, but any MT company in general.
My "lull" lasted about an hour. Now it's back on too much work!! (LOL)
My thots exactly. Why not pull some of the work back from outsourcing
and ask us if we want to learn a new platform rather than telling us to take the day off or telling us to adjust schedules to meet the demand (which there is none since I already do that). There is no work and they continue to send work overseas. They continue to put new people on to help and we have even less work. Management is not concerned about the peons, just their own fat paychecks and fun times in the city.
H. told me the work was going back in house for some of the doctors. nm
YOG before MQ -- lots of work and good income back then. nm
You obviously do not work there. They started paying the extra a while back for OT. sm
The company I work for went to VR a few months back. I was as terrified as you are. sm
It has been OK. I like doing the VR work, and my check is really no different than it was before the change. I do a lot more in terms of production in the same amount of time.

The downside is that the increased production, even though in the same timeframe, is taking its toll on me. It is stressful.

If you get an easy report that has very few edits, you will fly through it. If you get one that is full of errors, it will take you longer than typing it from scratch.

It's a catch-22 in that we really don't have a choice but the good news is that my pay has not suffered and my hands are not as tired.
After about a 2-day period of more work, back to running out constantly.
Maybe they should streamline, get rid of some dead weight, but mostly they should STOP OVERHIRING as they have constantly done in the years I have been there.

This is NOT a seasonal slowdown. They treat us like mushrooms, if you know what I mean.
I would go back. The factors that made it difficult to work there before are no longer there
Clear expectations, documented style guide, friendly and helpful staff from the top down, consistent QA. They put in writing what they expect and if you do your thing within those expectations, you will thrive!
(I'm only a lowly MT, not anyone in a position to profit from these statements!)
one line for listening to work - internet to send back.
I don't work for Transtech but applied w/them, haven't heard back
i'd like to know too. i did send an email back before wasting more of my time to see if the work
No, I wouldn't go back. I lost too much money there ALWAYS running out of work (sm)
There were days at MQ I would type 2 reports during my shift, and I had a LOT of accounts in my pool!  A friend of mine who started at the same time I did with MQ is still there and she is always out of work. I just can't take the chance. 
Exactly..who mails checks anymore. Even back in the day at work, every other Friday
our supervisors would pass out pay checks. Another thing...I think the OP is just trying to stir people up again, but why????
Where I work I was told I had to get them in or be put back to PT status and lose benefits. nm
Wow-40%! No wonder we're short on work. Let's bring those billions back to the U.S.!

The Medical Transcription Market

Market size

 $12 billion total market (includes hospitals, clinics, physicians offices)

 Approximately 40%, or $5 billion, is outsourced

 Transcend target market: 4,900 community-based hospitals in the U.S.

 Estimated target market size: $2.5 billion


 Several thousand companies – mostly with revenue in the $1 million range

© 2009 Transcend Services, Inc., all rights reserved

 Few with revenue greater than $20 million

Competitive Landscape

1. MedQuist (MEDQ) $277M transcription revenue, 11% share of target market

2. Spheris $167M revenue, 7% share of target market

3. Transcend $67M run rate at 4/1/09, 3% share of target market

4. Others Nuance (NUAN), CBay, Webmedx, Heartland…

Sten-Tel is bringing all of their offshore work back in to USA. Per the client's wishes! nm
Hate the day after a holiday for work -- seems like it takes forever to get my account back up to
speed and getting work available.  Oh, well, I'm just venting this morning because I don't have any work and guess I should be cleaning house instead of sitting on here being frustrated about it.  Have a good one!
Their new pay plan brought me back to newbie wages since I don't do high volume. And the work loa
Good Lord! You want to go back to 1918, like my grandma who quit school in 3rd grade to go work
in a box factory? No, child labor laws have nothing to do with poor work ethic. It is simple enough to develop good work ethic with laundry, chores, etc. I think it is more the prosperity of the last few generations. When you have lots of money, it's hard not to give it to your kids, spares you the unpleasant feeling of watching them struggle and suffer...
I took a test for a company and my foot pedal would work with the test and I had keep going back
over the dictation time and again to get all the words because I couldnt stop and start it by the foot pedal.  What can I do about this.
I dont know what that means. I am an SE. I dont sit and wait for work I come back in when it is
there so I never had to deal with Amherst when there was no work because I just stopped working and did other things. My feeling is if this doesnt work there are other jobs out there.
Back to ya!
Thanks for getting back with me!
Has anyone gone back
to Transcend after receiving letter asking you to come back?  If so, how are things this time around?
I'm not looking for a pat on the back and
I know it is like that everywhere but I'm sick and tired of cleaning up after this person, getting phone calls begging me to fix this or that because they can't count on this other MT; I mean the list goes on and on. I know that in this field flexibility is everything but I'm also not bending over and taking it anymore, I'm flexed out!