MT company supervisors

I just started with a large MT company. (My first online job) I was set up by tech support and then let loose.  I am self-reliant so I am working fine, but I never hear from my supervisor. I finally sent him an e-mail with questions that he said he would answer.  It is two days later and I haven't heard anything.

I was just curious if this was typical for the industry?

Ms. Newbie

• MT company supervisors - Kay
  • This company out of TN? - me

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I work 37 hours a week which is full time.  After the last upgrade I finally got my line count up to the minimum last pay period which is 10,200 lines a pay period.  This week I am on my way to 12,000 lines a pay period. 

I was notified by my supervisor that my editing hours are only 20 hours a week and that if I do not bring this up I will be asked to consider moving to part time status! 

Also, corrective actions will be sent out if we do not produce the minimum on a daily basis.  We have been out of work for a few hours every day for the past 3 weeks! 

What?  I am doing more than the minimum lines in my scheduled time frame but they want me to do more.  I have to clock out for breaks but I have to work a schedule and make up the time I clock out.  So, basically they want 300 lines an hour to maintain a PTO rate of $380 a pay period. 

This is some kind of weird and I do not see why, if my line count is up, QA percentage is down, that they want more.  They never did address the fact that we are low on work how is that going to factor into this problem. 

P.S. I work for Spheris.

I had an awful experience with Diskriter, after leaving my job, my start date was delayed twice, then when I started, I had the worst supervisor/QA who was insulting and picky to the point where she and another supervisor had me on the phone in tears in front of my son, they were so rude and nasty, demanding and threatening over mostly really non-major errors (style etc.).  These were similar errors to previous reports from current employees I had noticed on completed reports.  They told me to type 3 reports at a time and send to QA for feedback before I did more, but I would not get any feedback until hours later, just sat staring at my computer waiting for a response.  Then the account I worked on was constantly out of work and employees were told to take mall days!!  Who could shop when there was not work and you had to use PTO, if you had it? 

I finally quit after 2 1/2 weeks and am working FT for another national and as an IC, off of QA and very happy.  DR also shorted me 8 hours of pay on my final check and my supervisor refused to respond to any of my numerous emails.  I finally had to contact the hospital HR department and they let me know I had not called in properly on the system my last night (probably because I was so upset from the constant bashing I received daily from DR).  Even though DR knew I worked those hours and I had sent in both my work and my timesheet, they never did anything at all to rectify my pay shortage, or even respond to my emails.  This was the worst experience I have ever had in my 15+ years in transcription.  I suppose it is what account you are selected for, but from what I see posted on the seeker's board, it is probably the same one I worked on.

all the time about TAT and what the transcriptionists are doing wrong...  E-mails all the time regarding what is wrong..  How the client hates this and hates that.. How everyone that is working on the account is having some problem when you have not received an e-mail previously regarding an issue..  No constructive comments, just threatening e-mails with an undertone if you don't do this write, we are going to lose the account and fire everyone..   You get kind of used to those but....

NOT ONE DARN E-MAIL PRAISING ANYONE FOR GOOD WORK..  Is that so hard to ask if you are doing a good job.  Dear Lord I wish I were rich or my hubby was finally finished with school. 

There is something wrong when an obvious nut case is a supervisor.  What is a nut case?  A person who lies. 

I formally request that upper management across the board consider reviewing their supervisors by way of anonymous feedback from the MTs under them. 

Scum rises to the top with the cream - regulation keeps the scum from staying in power.  Could we please have some regulations from upper management as the supervisors I am on occasion dealing with show clean signs of not having leadership qualities - I am witness to grown women, grandmothers, professionals who are lying and playing games, and it is not my imagination. 

And this should wake you up because favoritism is taking place and the criteria to be given the best work has nothing to do with an MTs' ability to perform.

Not addressing this will cost you in the end - as the time and energy one utilize when they decide to chose the low road is money lost.  Morale suffers and just like a pyramid, your company will crumble.  India, you say?  Scum is rising to the top there as well.  Comcast has just returned. 

Has everyone in leadership sold out to The Man and The Money?  This is the true sign of decline - When integrity is lacking, word of mouth will wipe you off the map - complacency and true lack of desire to do a good job is the collateral damage when you allow cheaters, liars and thieves to supervisor (lead) us. 

Having been in this field way longer than I like to think, and having been in enough jobs over that time, I want to make a suggestion to the owners of MT businesses - It would be of great benefit to your business and the morale of your employees if there were performance reviews of supervisors, anonymously.  If it appears that employees leave often, it is very likely due to poor management.  

 I should not have to say this but just because a person is in a supervisory position, it should not mean they are right for that job and/or above making mistakes, even if the mistake is the inability to relate in a professional manner to others.  In this business, it is easier to find a new job than attempt to resolve issues such as this.  Morale is so important to keep a team functioning and performing and since there is so little interaction with the public, MTs have to rely on feedback from their supervisors to gauge their performance.  A bad supervisor can wreck havoc on an account. 

So, here is some advice.  If there is more than one employee who requires upper level assistance in dealing with a supervisor with a year, there is a good chance that particular supervisor is displaying some form of behavior that is negative, whether it be intimidation, showing favoritism, passive aggression, deciding how much money one MT as opposed to another makes by job allocation, rewarding OT to favorite MTs, condescending treatment, using forms of behavior to embarrass MTs, holding grudges and emotional abuse.

Now, I know the MTs are far from perfect but we are rewarded by that by eventually losing our jobs or making less money.  Whereas a supervisor is on salary and can ruin a person's day or even work life by having a supervisor who has personality disorders which border on neurotic.  (How is their family life????  Great gauge.)

I will look forward to seeing the responses.  Finding a good fit in a job is one thing but everything can be perfect except for personality conflicts with a supervisor and if it happens often enough that it is idlely spoken about, the supervisor should be asked to receive additional training so to perform their duties in a fashion that leads to high performance MTs and low employment turn around. 

Dealing with issues like this is a distraction that an MT should not be expected to do.  It is your job as a business owner to provide us with management which is doing that and only that, managing the accounts and not trying to play God.   

When there is ZERO WORK available for us, and it is less than a month before Christmas and our paychecks are hundreds of dollars lower than they used to be, please don't email your team to tell us there's no work and then close it with HAPPY HUMP DAY!

YOU may be paid on salary and don't notice the slump, but it's KILLING us! Happy Hump Day is completely inappropriate!

When there is ZERO WORK available for us, and it is less than a month before Christmas and our paychecks are hundreds of dollars lower than they used to be, please don't email your team to tell us there's no work and then close it with HAPPY HUMP DAY!

YOU may be paid on salary and don't notice the slump, but it's KILLING us! Happy Hump Day is completely inappropriate!

5 year olds learning to play soccer?  The ball is in play and no matter what the coahes say ALL the kids go running for the ball.  Maybe we are like that, masses of us going from company to company in search of work.  This company has a new account BOOM here we go.  Now it is out.  Let's go here. 

Yep, I think it is a big game someone is playing with us.  Not a particularly funny one either.