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I have a QA question. Is it normal to divide your errors by your total lines? I thought

Posted By: sm on 2005-12-20
In Reply to:

it was supposed to be your errors by either total characters or total words, but total lines just doesn't seem right.  You do a 90 line report and have one error (that is counted as two points) and you have a 97.78%.  I put an instead of a (on accident of course) and got docked two points and failed the review for that patient.  That just doesn't seem right. 


Is this normal?




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One client uses word count.....total divide by 1000
nm
Is it normal to have pay docked for errors? . .sm
I have been working at this company for a couple of months and they just sent me an e-mail telling us that if a report has the wrong date of service or gets rejected by the client for any reason, they are taking it out of our pay. I agree that we should be accountable for our errors but some of these reports are 20 to 30 minutes long. If the doctor does not dictate a date of service, we cannot leave it blank. We have to put something in and send it to QA. I really liked this company until they started this. (I'm an employee not an IC.) I guess the reason I am so worried is because about half the time there is no date of service dictated and I have to guess and send it to QA. What if they don't correct it and send it with the incorrect date? I know I need to ask my employer this. I was just wondering if this was normal. Thanks!
It is based on lph, not total lines sm
produced.  It is based on lines per hour over the total pay period.  200 lph, one bonus, 300 lph, another bonus.  Per line bonus based on all line produced.
Doesn't matter....they deduct 25% (or more) from your TOTAL lines - NM
NM
While I wouldn't do any of these things I thought it was a total HOOT!! Lighten up you guys. (nm)
x
ahh I thought she was asking how many lines she would get. lol I think i need coffee
lol
You can replace the 2007 Normal.dotm with your old normal.dot file. sm
Open the old normal.dot in Word and save as the new file format.

The easy way is to load the oldest version first and then upgrade.

I thought Word counted blank lines using this method. I think the OP is looking for Abacus. nm
xx
I'm completely normal and met my normal husband online. sm
I also met casual dates online (read: real social dates, NOT sex hookups), and all were completely normal. I wasn't meeting who I wanted to meet in the other traditional ways (church, through friends, at work, etc) so I looked online and found someone whose sense of humor shined through in his writing, and that is who I eventually married after 2+ years of traditional dating. We are both college grads, gainfully employed, financially stable, non-perverted, normal people. BUT, I did have to sort through a LOT of personal ads, as there are certainly plenty of oddballs out there, as well, just like in the outside world. :-)
Apparently. I have some I have had to divide
xxx
You can't divide files with ES.
You may still be able to use the Sony software to do the editing/dividing but I don't know enough of that software to be certain. You can try to find a free program out there that can do the same thing for you at: http://www.thefreecountry.com/utilities/audioeditors.shtml

Otherwise, I'm happy with the ES software.
OH I FORGOT -- Divide the AutoSum # by 65!! LOL nm
..
Not so bad if you can divide it into 7 days. Gross.

I couldn't even think about eating a half of a donut, but even thinking about adding a cheesburger is just insane.


What do these people wash this thing down with, a 2 liter Mountain Dew?


I get heartburn just thinking about it.


Oops... divide by 65, not 64.... typo... my bad...nm
nm
I did not start this to divide us..It was to unite us

I am in the beginning stages of this fight..Whether HIPAA is a fighting point or not I am not yet sure..It was a thought...I am researching more on Homeland Security...HIPAA and this new electronic medical record thing that people have been speaking about...While I research..All I am asking for is two things one is if you are willing to go forth with this with me...I blind copy mass emails so NO ONE will get your emaill address... And two give me ideas and guidance...If when the research is done and it doesn't look like it will fly what have you lost,,,nothing..What have I lost a lot of time and energy but at least I gain knowledge...Lets not fight amongst ourselves that was not the idea...


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And don't forget you have to divide the character count by 65 :)
x
1 ck to feds, 1 ck to state, divide last year's taxes into 4 payments...
xx
Two errors per page is a LOT of errors! nm
x
normal? Normal means you have a.....S/M

There is no *normal* in this life..........


There ARE conformists and nonconformists but normal doesn't exist. Sorry. 


You must have a preconceived idea of what *sanity* is, eh?  *lol*


Aaahhhh, now I get it. Gross lines vs. Character lines. I guess I've just been conditioned to
think in terms of character lines.  One of the perils of working as an IC for somebody who defines what a line is versus owning your own company and defining it yourself.  After working for someone else for 15 years, maybe it's time to bust out on my own.
TOTAL RIP OFF
This is the most outrageous thing I have ever heard - VERY BAD SITUATION!!
I have 4 total - not 5.
nm
Total BS.

What company do you work for?  Give me a name! 


Total gym, etc. - sm

I am being very careful. The videos online are very instructional and I am going slow and easy at first. I also have a Tony Little "gazelle" and do 1/2 hour at a time and at a good pace now that I have used it for more than 1 year. Hope to do Pilates once a day and the "gazelle" later in the day, but will pace myself.


Thank you for your concern. I did also consider the Total Gym, but went to our local Play It Again Sports store and found this Pilates for $59 so thought I would start here. If I really, really use it and like it I will possibly invest in a better one, but for now this is where I am.


p.s. Most any exercise equipment is available "used" so you might shop around before investing too much money, see how it works for you, and then think about perhaps spending your money on something either better or new.


That is a lot of work/lines for 2 people. I do 3000 lines per day sm
if you times that by 30 days that only comes to 90K lines a month, that is working 7 days a week including weekends. I don't think 2 people can handle that.
900 lines is below 1100 lines, where the bonus starts.
x
Total Burn Out
Well, I've tried everything to change my attitude & outlook & always feel I've succeeded until I log on every morning & encounter the worst of the worst ESL or American Doc on a cell phone dictating 50 feet away from the mouthpiece with every extraneous background noise imaginable! I can handle a few of those in a row, but that seems to be the majority of what I now get, with dictation times varying from 3-4 hrs or more apart to minutes - depending on who the doctor is.

I'm seriously questioning why I'm doing this to myself on a daily basis as I, too, have only seen my income decline, my hours increase, & am mentally wiped out at the end of the day. I'm doing good to fix something for dinner, let alone anything else that needs to be done! I just seem to sit here in a daze and/or stupor every evening - telling myself tomorrow will be better!

And, Whining Wendy, you're not alone. I thought the days of crying out of total frustration & despair ended in the 60s when I was a "Newbie". Wrong!! During the last 2-3 yrs, this has & is being encountered by me almost on a daily basis - & I'm an "Oldie". In years past, once you mastered deciphering an accent, doc, etc., your days of frustration were over. Now, working for a National, I have found that every day is filled with different, new doc's, new accents, etc. Problem arises when after you finally master an "impossible" dictator, you find that in 6 months or more, since you were so "good" - you get all of his horrible, undecipherable dictation again - none of which is consistent nor repetitive of prior dictations. Back to frustration level 1.

I hate to say it, but my love for this profession has totally been annhilated. Really wish I could offer words of encouragement or suggestions but, at the moment, I have none. I'm just really saddened to see how many of us feel this way & what has happened to a once highly regarded, elite, "profession."

Never in my life have I ever pictured myself working at "Bob Evans" (Geez - could just picture it all now - dumping trays of food, etc.); however, went to dinner there the other evening & they had an Ad posted in their window for help wanted. Jokingly, told hubby I thought I'd apply for the job. Sad thing is, his reply was that I'd probably make more money & be less stressed!

I don't know where we're all headed & wish I had answers & a magic wand - but I regretfully don't. I do know I'm seriously looking into what other options are available to me.

Sorry all - just venting after a very, very bad week, on top of my normal very bad weeks, only now with a Bonus offered until the end of the pay period. Just another stark realization that with the dictators in my pool, that is an impossible, unattainable bonus to achieve unless I want to work 24/7 trying to decipher such. My price to pay for being an experienced, good, at-home, Oldie?
total agreement with you - sm
I myself am in favor of trying to find out which hospitals outsource the work to India and then writing letters to the local newspapers as "letter to the editor" kind of thing to let the residents of the area know that their medical records are being sent out to India. But that's just my opinion.
That would be a total ripoff - s/m
Works out to 5,500 characters per $5 - or $0.0009 cpl.

Just say NO.
I have a total of 9 accounts.
x
We had maybe four kids total.
When we used to live in the "suburbia" neighborhood by the schools, we went through hundreds of pieces of candy.
I use Total Assistant Pro
and it works great for me. You can download the trial version and then purchase after 30 days if you like. It does all the work for you. I love it.
total cost
Total cost of $60 for two phone lines, which includes taxes, etc. It also includes call waiting and voice mail. But my C-phone line has nothing on it, no call waiting, etc. by my choice. First month on my residential phone is free because they are just starting up in my area.
Does anyone know what the estimated total # of MTs in the US is? nm
nm
Yes, that's it. Total concentration...
PLEASE let that be it.
I'm in total agreement with you.....sm

Do not kill them....unless poisonous or unless they strike!  They can be caught and released or given to someone or some group who specializes in handling snakes.


Killing is the coward's way out...killing something that you are 10 to 100+ times bigger than......unless of course it's about to strike or is poisonous!


I think 6 seasons total.
I too did not watch from the start - but began to watch the reruns on HBO on Demand from the beginning - and have now seen them all, around 3 times each!!! If anyone hasn't seen it - do yourself a favor and watch on Demand or rent the DVDs beginning with Season 1 and enjoy - you're in for a great ride! The most cleverly written women show ever - hysterical AND poignant! It will make you laugh out loud and sometimes cry. I am in love with all four of those women - Samantha, Carrie, Miranda and especially Charlotte - and I'm straight! LOL!
About $125 in PA - total electric, about
Pretty happy here, bill runs about the same in winter and includes heat :)
Agree - Total RIP OFF!!
Curious me wants to know -- which trans co.?
re billing - am I being a total *ash*?

I have plenty of clients, no shortage of work. Recently I started picking up some extra legal transcription from a company who is swamped & always begging for help. It's not something I've had much opportunity to do and it's fun to do something different. But they're totally out of the technological loop. I bill all my clients by an Excel spreadsheet attached to an email, and I have a master spreadsheet set up that keeps track of all my invoices for me. They are the only ones who can't open it. I know they can because someone who used to work there could, but now they have a new person and no one there can open it. Of course they can probably right click and "open with" some kind of viewer, but why is it my problem to teach them that? (here's where the "am I being a total a$$ question comes in!)  I'm tired of their clueless clerk emailing me five times every time I send her an invoice asking me to resend it and having to respond "If you can't open it, it's not going to help to resend it."  Sure I can mail it, but why should I when I have plenty of other clients?  Do you think I'd be an a$$ for unceremoniously dumping them? would you do it in a quieter way and leave the door open for further work? 


They are so technologically out of the loop, it's not even funny. I asked them for an electronic copy of one of their style guides for easy searching, and they said they don't do that and they "don't keep" things.  They just have one hard copy they are xeroxing over and over.  I knew it was somewhere, it had obviously been typed it on a computer. It's a .pdf file on the web! Someone had downloaded it directly from the court's web site. They are supposed to provide me with the names of judges and attorneys on the tapes but they don't and I have to struggle to hear names and spell them phonetically or designate unidentified voices somehow so I can tell them apart and then go back and globally replace them when I hear the name or I'm sure of the spelling. This adds countless time to transcribing their cases AND THEY HAVE THAT INFORMATION. I've asked them for lists or links for judge's/attorney names so I can at least search when they don't give them to me.  No dice. I have since found good links on the web, of course.


I'm worried about getting in deeper with them, I'm not overly familiar with legal work and I'm just going to keep coming up against their not being able to provide me with the tools I need. Every time I have to find something for myself it's costing me money, obviously, being paid on production.  They annoy me and I seem to have a very low threshold for that.  But it's valuable experience and they are desperate, the owner won't be happy.  But she's as clueless as her staff.


As a total aside to this thread here...

about dentists in Maine...I haven't been to a dentist since I was a kid, strictly out of fear factor.  I tried to find one yesterday because I think it's time I see someone whether I like it or not.  Of the 4 I could find, only 1 is accepting new patient's and where I don't have insurance and would be be a self-pay, they don't cut any breaks....just the initial visit and cleaning is going to run $310 buckaroos!  I asked if that price included a happy ending and the voice on the other end just went dead.  (No sense of humor apparently.)


No wonder why people are losing their teef up heyah!  


I am in total agreement with
I also have many, many years of experience and find it hard to believe that the pay is only 7 cpl when in fact you must have a lot of experience and learn new platforms, accounts, etc.  Production suffers initially, and then all of a sudden these MTSOs want to switch you to another account, which makes it almost impossible to make a decent living at 7 cpl. 
Total fluke
I happened to hear of this endocrinologist who was looking for someone and willing to train. I got the job, was completely hooked and never looked back. This was 16 years ago. I have no formal training but read and researched everything I could get my hands on. I eventually picked up a few more clients over the ensuing years but then 8 years ago decided to try for an acute care position with a national. I passed the test and loved it.
Total frustration
I'm doing the worst report I have ever run across, it's brain surgery and I've never done one before and I don't know the anatomy, it's cold in Ohio, I killed my back last week on OT and I can't walk and I feel totally unloved and I can't get a break on my line count and I'm miserable.  Please don't correct my grammar or spelling, I'm not up to it right now.
I use Total Assistant and like it. nm
xx
I think Tom Cruise is a total whacko- sm
I actually thought it years ago but then he was kind of reclusive and didn't speak out so much.  Now that he's opened his mouth again and by his actions, he is showing his stupidity.  If you saw him on the Today show with Matt Lauer and the things he said, he was unbelievably pompous and arrogant about things he obviously knows nothing about.  Why do these "stars" think we want to hear what their opinions are?  Who cares?  All they are are paid ACTORS.  Tom Cruise only has a high school education and he acts like he is the most brilliant person in the world.  Look at Nicole Kidman - she got out while she could.  I pity Katie Holmes.
The biggest pro for me is the TOTAL flexibility...

As long as I get the work done, I can do it when I want to without being chained to my computer. 


Plus, I don't know why you think ICs net 50% less than if they work on an employee basis.  I've worked as both an IC and employee and, although I don't have benefits, I make much more as an IC.


I have total control of my account, and as for set up - sm
they ask you when you want it set up for and they delivered the day I wanted it--I can set up my folders, say who has access to what, delete folders, etc. I do not plan on storing any files there on a long-term basis, I erase after I have transcribed the work. I keep a copy on my computer though just in case for a while. I do not send the work back that way as my client prefers email but if I get any other clients in the future I will send the finished work back that way if they want it that way.
I am in total agreement with what you have written
This job was quite enjoyable in my younger years and while it sounds like pay was low back in the 1980s, the cost of living was low as well.

Another 4-5 years of serious studying and I could have possibly obtained a degree in an area which had better job security, had a future I could count on and didn't require 50-60 hours of week of work to bring home 50G.

Plus, at 48, my hips, hands, hearing, have taken a beating that I am not really being compensated for, most jobs after 20 yrs, land a person into a supervisory position of some sort that allow the worker to teach what they know, and yes, to relax somehat and let the young and spunky ones keep up the grueling schedules.

So, in retrospect, I would have gotten student loans, applied for grants, did what I had to in order to acquire a higher education (I wanted to be a doctor).

That is total bullcrap that Chris got

What a total shock!!!!  I can't believe he is going home.  Chris rocked the house.  I actually predicted him to win!!!!  How sad.  I guess my vote now turns towards Taylor. 


TAYLOR all the way now for the WIN. He's the TOTAL package.
Spunk, energy, personality, showmanship, and voice. He's got it all going for him.

Kat should never have gotten this far. She's not singing well and had a bad week. There are songs that she can sing, she's just not well-rounded to do any kind of music.

Lots of people will buy Elliott's CD. He's got a great voice.

I wish they'd publish the vote counts. I can't believe that Chris got the boot! Just shows you how sick this can all get. We'll all be angry if Kat goes on to win. Probably more of the sick "vote for the worst" revenge.