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C-phone help! Dial tone ok, but keys will not work.

Posted By: MT on 2009-05-04
In Reply to:

There is a dial-tone when handset is lifted.  Keys do not work to program, dial, ect.  This is the same for 2 different units.  Any suggestions?

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No dial tone? No foot control? What's wrong? Are all parts plugged in? Is your phone
Basically, if you get a dial tone, it's hooked up right. NM

I think you can dial into most systems that require C-phone without having a C-phone nm
Yes, you can dial in using your C-phone (sm)

just like a regular phone line.  Check out the AT&T CallVantage or Vonage website to make sure there is service in your area.  Do you have any techie/IT friends or family?  Ask them to explain VOIP to you, too.  Seriously, I think it helps to actually hear the explanation in person; at least it did for me   Then ask them if they want to install the VOIP box and set if up for you after you order it.     I'm technically inclined, and my techie hubby and tell me it was a fairly easy installation, but it took me a bit to grasp the concept.  But the non-hassle (no more ULD headaches) and saved $$$ have been well worth it!

One suggestion - keep another phone line with ULD handy to which you can plug in your C-phone in the event that your Internet goes down, as 0 Internet = 0 VOIP.

I don't use a C-phone but I dial into my account
using a Lanier system, so I dial right from the Lanier unit. Can I use VOIP with that? Will that work? So if I got the AT&T VOIP service, it's ULD and you get no hassle? Thanks again. I really don't know much at all about VOIP and how it works.
I have her on my quick dial on my cell phone
but I wouldn't share it without permission.  She is Editor of one of Elsevier's MT publications so visit their web site and you may be able to find an email address for her.  She still frequents another MT web site and you could put out an SOS call for her there.  Good luck.
so, you have dial up for internet? plugged into your phone line.
and your foot pedal has a phone line plug too? Thats odd, cuz normally it would be a USB plug. but yes, you can by an outlet to install, i had to do the same thing a long time ago on a different computer. it was called something like an eathernet adapter....you should be able to take the foot pedal to radio shack adn they will give you exactly what you need.
Call United way. Dial 2-1-1 from a landline phone
or you can Google united way '_________'. fill in the blank with the name of your city. You can search their database online as well. There is help out there for you.
Yes. It's called a phone. Connect, dial, and record. NM
You cannot download files via your c-phone. You will dial into the dictation server SM

with the C-phone and transcribe live.  Do you know what kind of transcription platform you are typing in? 

I love it too! I have my emails from work make a ringing tone
and pop up on my desktop,much like Yahoo messenger or IM. It's great. Never miss an email and can respond right away.
C-phone used to call in to dictating systems to receive work. A special phone. nm
Please, what are hot keys? How does this work? Thanks. NM
DQS does work with dial-up
I've used dial-up and high-speed, and trust me, you are MUCH better off with high-speed. Even though it is possible to use dial-up, if you have to do a lot of ADT searches, it can slow you down a lot. Also, splitting jobs is slower because you have to wait for the next job to download, the upload is longer, and it's just a waste of time IMO. Also, signing on and off takes twice as long.

Don't be mad. You are definitey better off in the long run and probably will make up that connection fee and modem cost soon.
Don't think dial-up would work...
even accelerated. It's just too slow and undependable. Have you thought of getting Internet using an air card from your cell phone provider? To be honest with you, I don't have much knowledge on them, but I do know that friends who have them say they rarely have trouble with their Internet service and they are as fast as DSL for them. It may be worth checking into. Here they run about $60 a month for service.
I work at home with Dial-Up
I work for MQ with the DQS platform. It works find, just takes a little longer than with the DSL.
Are you trying to say you work on DocQScribe on dial-up????

And I had to pay for connection fee and modem for the DSL????

I hope I am misunderstanding you!grrrrrrrrrrrrrrrrrr

How do you may Escription and dial up work?

Are there any MTs/VR MTs out there using Escription with dial up?  If so, please tell me how to get it to work becuase I have Escription on my computer, but I cannot get the first dictation downloaded.  If there is a setting somewhere that I need to change for my dial up connection please tell me.  I am begging.

Thanks so much

Escription and dial up..Will it work?

How do you make Escription and dial up work together?  I have a slow connection and I can get short dictations but no long ones.  Does anyone have any advice for me? 


Escription and dial up..Will it work?
What type of system are you working with. Editscript and satellite or dialup are not always the best combination.
Use of WiFi versus dial-up for MT work

Hi all,

Posted this on the technical board as well and just wanting to get some imput -- I just moved to an area were the ONLY options for me are dial up or wireless internet.  One of the companies that I work for "gave me the go-ahead" to be able to use wireless, but with the advice to have dial-up available as a "back-up".  The other company said that it really wasn't that stable.  I am in clear view of the wireless tower and about 5 miles away.  I have had both cable and DSL in the past, and have had times when my cable would go out for hours, due to "various reasons".  What I am trying to find out is why wireless is considered "so unstable" when I feel that some of the other high-speed internet connections are just as unstable and if there ARE medical transcriptionists out there that do use wireless and what their experience has been with it.



WiFlyer - Wireless dial up - does it work?

I found something called WiFlyer for "wireless dialup".  I think you plug it into your phone jack and then a little antennae to your notebook and you can move around the house freelying without a phone cord.  I wonder if it makes dial up any faster?  Has anyone used this?  What did you think? 


my dial up works for the company I work for

I work for a company that uses MP Word.  They have an edition that is made to work with dail-up.  I just get the first dictations downloading, make coffee, clean the kitty litter, read e-mail or whatever.  Then once that initial  batch is downloaded, when I have about 10 minutes of dictation left, I just request more work and keep on typing.  I almost never have to wait for work after that, I just keep downloading as I type.

DId NOT work. Had to pound the keys -- took it back in 2 days. nm
My function keys do not work on my Logitech keyboard, sm

I bought a new keyboard, does anyone know how to test function keys?

Will DQS work with dial-up (short-term). How long
I only have dial-up, I work for a small local MTSO -sm
that uses a FTP site to send us our work, so dial-up is just fine for that (work is about a 20 hour TAT, so it does not matter how long it takes for me to download my work, and uploads are quick. So obviously a job that has no set hours, etc. is ideal for someone with dial-up. Also get your own accounts, then it doesn't matter does it as you are the boss. I have 1 account of my own and we transfer the files via the internet through an intermediary website (in place of a FTP). Just keep hunting there are dial-up jobs out there.
I was told I would dial directly into the system/Will I need to get dial up internet service?

If you use a C-phone for work and have a digital phone

through cable, have you tried to take an incoming call?

We only have one phone line.  I rarely get/make calls and when I do we have cell phones.  I just started working with a C-phone and got digital phone.  I can go a month and my phone not ring, so far have gotten 3 calls today, but I'm afraid that if I try to answer the phone that I will lose my report. 

I guess I could pull up a report and have my husband call on his C-phone and test it that way and then if I lose it no biggie. 



The company I work for said cable phone wouldn't work, just FYI.
It did not work with my C-phone (sm)

The function keys were not recognized, forward, backward on the foot pedal, etc.  I did not want to re-program my phone just to use, assuming I could figure out what it would recognize.  I sent it back.  Wonderful idea, great technology.  Works with a regular phone, though.  Received a prompt refund.  Hope this helps. 

DSL does work through the phone line
I have mine through SBC. They sent filters to put on each phone line. Does not interfere with phone usage.

Since the modem is plugged into an electrical outlet as well, you will lose your connectivity if the electricity goes out.

You seem overly worried about no electricity. lol ???
RE: Need anyone's ideas on how to do this - I work via C-phone but need to go to my son's to
They do not have a land line but use cell phones.  Is there some way to use my c-pone through my cell phone so I can work while I'm there?  Thanks in advance
C-phone - How do I get the headset to work?

Hi all!

My question is "When my C-phone call is connected what is the sequence of buttons that are pushed (in what order?) so that connecting my headset doesn't drop the call?"  I have a program button set up as #*11, as per the manual for my headset.  However, when my call is connected and I press speaker/mute and then the headset program key, or when I press the headset program key first, either way, my call gets disconnected.  Any thoughts of what I may be doing wrong?  Thanks so much!

It will not work through phone lines....sm

I started on a Lanier at a hospital and then went home with it.  At the hospital it was connected directly to the computer.  I was told that you lose certain features through the phone lines and that is one of them.

Need a C-phone for work. Can I use a digital transcriber sm

I have 2 digital work stations.  One is Bytescribe call-in system.  The other is Philips station.  Neither have the actual phone part that you pick up.  I can call in to different numbers to get work.  Does anyone know if this will work?  I need a "C-phone" to get work for a new job, and I don't know if I should buy one or what.  I posted before, but no one answered.  Just thought I'd try and ask again.  Thanks.

Anyone work for co. who pays all phone costs? sm
Asked before, perhaps did not post. Anyone have a company who pays all phone costs, FTP, etc., I just want to either transcribe or edit,,, no added expenses, but they can absorb the cost for me. Sound crazy? You just never know.Doesn't hrt to ask
Could not get Magic Jack to work with C-phone
I tried it on two different accounts,and there was too much skipping or dead air to use it. I ended up sending back the Magic Jack before free trial was over. Our internet tends to run a little slow sometimes so it may depend on how reliably fast your connection is. But as I said, I tried on two accounts and it would not work well enough on either, so it was definitely my internet connection that was the problem.
Her tone was not reasonable.
Believe me, she couldn't afford me anyway if all she's getting is newbies applying.
I read through everything and your tone

did change when you stopped hearing what you wanted to hear.

My first impression of wrong thinking was your statement of being "employed for a year as an IC."  That is a contradictory statement.  An IC is not employed.  An IC is contracted with.  The IC decides the schedule and the company, if the work is there, agrees to provide said work to the IC on the schedule offered.  The MTSO does have the right to set a turn around deadline because of its contract with its client.  If that IC does not (on several occasions, albeit out of your control) meet those schedules, the MTSO still has a business to run. 

I honestly feel sorry for both of you.  It isn't surprising on the MTSO's part to train someone else while planning your exit.  That is common in most industries.  It sounds like there is a lot more to this story than has been shared here.  I'm sorry that you are in a pinch but at the same time, maybe you have learned something about the business of business.  I hope things get better for you soon.

I agree about the tone..sm
Everyone has things in their lives that are not expected and a challenge to our daily lives. Everyone, not just you. Yes, we all can become resentful about those things when they impinge on our happiness, but not all of us bring it to a message board looking for sympathy. You volunteered for work and then vented about the kind of work you got. We all have forms of stress in our lives. It is how we deal with those stresses that makes us grow as a person and spiritually. Sometimes we need to step away from our own self-pity and place those feelings in a direction of thankfulness for what we do have. I wish you many rich blessings in the near future.
The tone was not supportive
I am sorry, but the message was completely overbearing and rude. There would have been many more ways to go about giving the message with being so mean about it.  Why be rude to someone who is already upset.  That just isn't right. 
Not the words so much as the tone
And I am really tired of this same old refrain - MT doesn't pay enough, boo hoo.
Owners set the tone
Owners can indeed be nice, but they also need to set the tone, or the corporate culture, for *nice*.  Polite and respectful has to be the clearly stated expectation for behavior by everyone.  *It goes without saying* does, indeed, need to be said and reiterated every so often.  The idea that everyone in the firm is a client of every other employee needs to be stressed.  Some of these things are fairly easy for the owners to check.  Ever call your own business as a potential new hire and see how you're treated?  Ever call Technical with a problem and describe yourself as a worker instead of a boss?  It can be a real eye opener, and it's something owners need to know.
setting the tone...
This is meant for e-mail but it is also helpful on message boards too...enjoy:

Yes, but the tone of your posts...
is the problem... not what is being said, but how it is being said.
Company requires a C-phone. Will a Lanier Lx-219 work as well? sm

What is the difference in a Dictaphone, C-phone, Lanier LX-219 and Lanier Expresswriter or Voicewriter?


The hospital where I work took down the no cell phone signs
last year. Apparently they aren't as much of a problem as they once were. Also, I was an inpatient last year and was allowed to use my cell phone in my room.

It seems like I was told that they have machines that block the phones from getting a signal in areas of the hospital where they may cause interference with equipment.
I have MJ also and if I have too many programs open on my computer, my phone will not work. nm
I transfer my calls to cell phone during work. nm
Will Meditech work with cable based phone?

Hi all,

I have been offered a MT job with another company that requires me to call into the hospital's Meditech system.  I have never worked on Meditech so I don't have the slightest idea how to use it.  I am used to signing onto my computer and getting right into the system, not having to dial in anywhere.  I'm sure I would get used to it but my phone may be the problem.  I have my phone bundled in with my cable/high speed internet through Time Warner and the MTSO thinks this won't work, that I need something like Fair Point as a dedicated phone line.  Does anyone out there in MT land know anything about this?  The MTSO is anxious to hire and I'm anxious to start a job where I can finally make $ again and I don't want to miss out on this all because of the wrong phone!