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Serving Over 20,000 US Medical Transcriptionists

I am a Keystrokes Lead MT and this person

Posted By: Not Team Lead on 2006-01-10
In Reply to: KS lead, if you had any business sense you would never request such a thing. I have - Absurd

obviously is not, even if just for the reason that we are not called Team Leads. My title is Lead Transcriptionist.

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Attention lead person at KS
Listen up here! Instead of asking MTs on a board to give up someone's initials, why don't you just go through all the tests that have been taken and passed, and see what or when jobs were offered. Do your own internal inventory and grow up and become a professional.
Is MDI-Fl the one that hires a lead person(sm)
on new accounts when they take over?  Local hospital employees just got 1 week notice - no severance from hospital and were offered positions with MDI, just wasn't sure which one.  Pretty sure it was the Fl. one though.  
Advice: Go over your lead. Go to the next person up. There is work there. sm
I would call the office and talk to Karyn or Becky. Your lead might not be conveying the message for some reason. Sometimes they are too busy, sometimes they don't want to share someone. Just call. That's the only way to make it happen, and you will be glad you did!
? for any lead at Keystrokes. What does a lead do?

Do they do QA, mentor, or ....? 

You can e-mail me privately if you like. 

Reply from Keystrokes Lead
I converted it to Keystrokes because that is how I have always mentally figured things. However, with your numbers the keystrokes does come out to 78,000 (for 65cpl). That is a high minimum when the average firm is 1000-1100 a day. Just my 2 cents -- My decision if I want to pursue a job with such a high minimum, but thanks for your input.
I asked my lead. She said that Keystrokes is 1/2 radiology, sm
The other half is split evenly between basic four/acute care, clinic and orthopedics. They also have cardiology and pathology, but very few accounts in those right now.
Keystrokes lead MTs and management team are great. I am sure I
will be flamed but I really like my lead and have never had anything but positive experiences with anyone in Keystrokes.

The nay-sayers will start their bashing now I am sure.
Try Keystrokes for ortho. Lots of work. The lead is the best I have ever had. sm
I have two doctors that I am responsible for and love having them assigned because I know what they are going to say before they say it. She is a stickler for reliability and quality, but if you are a good MT, you will love it!
As a shift lead I made $15 an hour, but did QA plus lead duties...
I also worked terrible hours with no differential for them. I think it just matters on the company.
The QA at Keystrokes is great too, at least the person I deal with. sm
She is sympathetic about the truly awful guys and usually has some little funny thing to say that makes me smile.  I never feel talked down to or like someone is beating me over the head, changing the rules as they go, as I have with some companies. 
Wrong. The person who was fired this week was from Keystrokes. I just got an email

from someone asking if was me posting here tonight, so I came to look.   I agree with a lot that the poster has to say but I post my name when I post.  Anyone who knows me or of me knows this.  I do not have to post behind anonymous names nor do I. 

I do disagree with some of what this poster says though and will take a moment to tell her/him something:  You chose to run a service and knew or should have known what you were getting into.  If you are doing all that, you should either hire more people or hire different people.  The best move I ever made as a service owner was learning to delegate and hiring the right people including Human Resources, Accounting, Operations, QA, Recruiting and IS.  (The second best move I ever made was to stop letting the posts on the MTStars and others affect me).  Best advice I could give a service owner is to cough up the money for a good staff; it is worth it in the long wrong although hard in the short term.

While not everyone agrees with me or likes me or wants to work with Keystrokes, I do not feel a need to hide behind the anonymous nature of these boards and would rather have people know where I stand than wonder.

You would also know that I value our transcriptionists and know that as a company, Keystrokes constantly tries to improve.  If you know me at all or anything about Keystrokes, you would also know that our rates are going up not down and we do not undercut prices to beat our competitors. 

If anyone has anything to say to me directly, please use my email.  I do not visit here often anymore and do not plan on starting again as it gets a bit addicting :)

Some of us choose neither to lead, nor be lead!
I guess I just don't have that 'pack mentality'.
I think it is one person. I had a few print outs from a few weeks ago and this person even capital
I have had a positive one. I have been with Keystrokes for 3 months and am very happy.

I printed them to show my manager but she told me that there are few bitter people out there and no one can do anything about them. My manager said that everyone can tell that it is the same few over and over again, for Keystrokes and a few other companies as well. Time to move on Ms. Anon. I cannot think why a company would go through the trouble of getting IDs and getting you installed just to ignore you after that. Doesn't make sense, does it? Are you sure that't the whole truth? You keep saying truth but it sounds fishy.
Exactly what I'm talking about RUDE! You are a very unhappy person. A happy person does not
respond in such a way!  This is the reason SS has such a bad name.
I am not a hateful person but that person screamed at me for 45 minutes. sm
She said all transcriptionists are idiots.
Are you a lead or IC? Only getting 8 here!

you are a lead?
I can't believe that.
TO KS MT and KS LEAD - sm
I am not a basher, but I just wonder that EVERYTIME a thread about Keystrokes is started, one or both of you come on here and JUMP down the throat of ANY poster, calling them bashers. What do you call your attitudes and responses? Surely, if Keystrokes is the wonderful company you say it is, it shouldn't need to be defended the way you both do it (which sounds suspiciously like management talking), and would stand on their reputation? I have to say, I don't work there, never have, so don't accuse me of lying or not cutting it, but both your attitudes leave a bad taste about how things really are behind the scenes. You seem to be doing more harm than good for Keystrokes by the tone of your posts. Makes an outsider wonder what you both are protesting so much about?
I am a KS lead
I do not assign the work on my account. The facility routes the work to us. Cannot speak for other accounts that I do not work on. However, as has been said before, I find Keystrokes to be honest and pro-transcriptionists.
Then don't become lead
and you will continue to love it. Leads are the ones who are verbally abused by management at the whim of whatever account they are over.
I don't know but seems she was a lead in name only nm
Maybe it's your lead. sm
Email me, I will help. I have a great relationship with Becky and Karyn and sometimes they don't know if they leads don't tell them. I am a lead, and busy as can be on my accounts, so I could use you if no other accounts. I also know that there are always new accounts, three in my area alone in the last 2 weeks with 4 more going live in April. I will try to help.
KS Lead
Thank you for your response. Do you know anything about the ExText platform? Is it easy to use, fast in performing various functions, with few technical problems? I've seen pro and con on ExText and only know that it uses a different pedal. Do not know how it compares to other platforms.
KS Lead
Sorry - just to clarify, did you mean ExText was compatible with Shorthand, or only the ones you mentioned for radiology?
To KS Lead...(sm)
I was just wondering why KS does not pay any bonuses - such as quarterly bonus, if you do more lines than required, or anything besides base pay for lines typed.  I know they don't pay overtime, but have they ever considered any incentives for doing more than required lines?  They seem like such a great company to work for, and the incentives really do work, was just curious. Appreciate your input.
Who is your Lead?

Shift lead

MTs were required to transcribe during our shift, and the shift lead part will now be handled by the team leader.  I have a good line rate and am happy to be typing, no problems here.  They are still a good company to work for.

Lead MT elimination
I hope the lead MTs stuck together and told Medware where to put their offer of transcription and/or reviewing.  There are better companies out there who will pay more! And will treat you better. 
As a former OSi team lead.....
I will say that the main reason I left the company is because I knew it was not right to ask people to work extra when they could not report it on their time sheets.  And, yes, an account coordinator, has definitely recently asked people to work extra but not report it.  This has been going on a long time.  Time should be recorded as time actually working not what you put on a time sheet.  That is ridiculous.  The majority of my MT's did work extra but did they get paid overtime?  No!  This is SO not right!!!   ');>
she did it while a team lead too
Maybe talk to your lead and ask....
how it works? Don't you see the job numbers and what order they come in if it's in a pool? What kind of account is this for, acute or clinic? I would honestly ask and let her know you're not happy about with this.
Thanks, Jo...I am going to just ask my lead tomorrow (sm)
As I explained to anon2 above, I am on Meditech with a C-Phone so the ER accounts on that platform might be more limited...but I'm going to ask..Thanks again!
Conversation with my lead. sm
I had a long conversation with my lead a few days ago and then talked to her again this morning. She told me that Keystrokes is concentrating on employee relations above all else and that is why the benefits have been changing/improving, why there has been so much positive feedback, etc. I have never had a problem in the 2 years that I have been there, but she says that they are working to make things even better.

I know that they have a lot of new accounts coming on and a lot of people that will need to be hired. They are working on the health insurance changes and increasing some of the other benefits in order to get some of the MTs that are disgusted with other companies.

They want to be the best out there, and they have my vote!
I have never posted before! Must be another lead. nm
I'm totally with you, KS Lead
It is absolutely ridiculous and IGNORANT to call someone a moron or any other name just because they stated a fact that you don't like or don't want to believe. I have been with KS for several months, and it is the absolute truth that they have gotten SEVERAL new accounts recently, and more are coming in. A lot of the new accounts are coming from other companies that they are very unsatisfied with or do not want their work being outsourced outside of the US. I know this for a fact because I have one of the newer accounts as a backup, and I was given several new accounts to choose from as my backup! It sounds to me like some people are just plain jealous of people who are happy with their jobs/companies because they are miserable with theirs, so they resort to immature name-calling on this board for no reason at all, other than to show off their immaturity and ignorance. All I have to say is GET A LIFE! If you don't like or don't agree with something that someone posted, then simply ignore the post! This board was meant for people to come on to get information on companies, not calling each other names like we are in the 2nd or 3rd grade! This will be the last time I post on this board as well...ever.
Are you the KS Lead that goes to the higher ups?

If the higher ups are telling you they are getting 20 accounts, they are probably counting each dictator on one account!  Would that make sense!  I'm being sarcastic.  Is it working?  LOL  Think, people, think!!!  LOL  - laughing at this whole thread.  It is hysterical!  I LOVE THIS BOARD!!!   

If Keystrokes was so fantabulous, they wouldn't need to post on here to hire!!!!!!! 

Get real. KS LEAD
Get over myself? Sheese, you sound just like the quality-type folks I had to deal with at KS.

Perhaps you were a miserable recruiter, which is why you felt the people you were supposed to be luring to a position with your company were 'the most miserable group of people in the world.' Sweet attitude.

If one is considered 'difficult to work with' because they value their time and ability, then, yeah, I suppose I am 'difficult.' Better that than an unhappy doormat.

Not that it matters, but with my experience, I got seven job offers within 48 hours of sending out my resume. I'd heard such great stuff about KS on this board (and only this board oddly enough) that I took that position.

The so-called trainer they hooked me up with was a complete tool. The platform was a joke and the trainer had no idea how to answer my questions.

Simply enough, I moved on and found a company without the 'tude. (And without the cut in pay.)

Obviously you love KS. Obviously I don't.
Deal with it.
My lead at TTS is a manager at

a different company too. She hasn't been at TTS long but can never be found either.
Yes, these are definitely questions that you need to ask your lead
Not on here. That is why we have leads.
Sorry, there is no lead on this account yet,
otherwise, I would have asked.

Have you talked to your lead? sm
My accounts are busy. They were slow for 2 weeks but picked up, asking for extra help through this week!
My lead was nice...
What exactly is a Team Lead?
team lead
You have it all figured out. How can I even respond to such brilliance. Until you understand what my job entails and how much I'm paid, might be smarter just to stay quiet. You know about 1% of what I do for Cardioscribes.
Team Lead Help
So, if you don't mind me asking, to make sure I go the proper route, when you say team lead, are you referring to our STM? I have not been with the company very long and I am not familiar with the position of a team lead. I plan to take your advice. Please email me if you would rather communicate that way. Thank you.
okay management or lead or whatever...

I was a lead at KS 2 years ago...sm
and I put in my lines like everybody else on my team. Unless you are in a very large account you can't make a living without putting in lines yourself, and not all of their accounts are huge. Just my experience.
peronally, I'm trying to become a lead - sm
I hear they have all the luck of the draw! I'd work 24/7 for that kind of 'in.'
Response to team lead

You say that you contact everyone who is assigned to you - maybe the short circuiting is happening in HR. Someone is offered a job and then the HR person doesn't forward appropriat paperwork or email to the necessary people.

That's bull...sorry..but I'm team lead and
spread it elsewhere
Your team lead/boss

In general, do your bosses respond to your e-mails with questions about your accounts, etc? My boss does not answer any e-mails. All of my e-mails have been our accounts and not just B.S.