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Toledo Blade interview today...

Posted By: mary k on 2006-05-09
In Reply to: Heartland... now what do we do? - NiceGirl

I was interviewed by a reporter from the Toledo Blade and I am hoping this will be published. He did not give me any timeframe, but watch the Toledo Blade for the story. He also said there was a possibility it might make it on to the editorial page in letter form, but he was not in charge of that department, so he could not say that would happen for sure.

He also spoke with someone at Heartland Information Services, although he did not say who it was.

At least someone is listening!

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Toledo Blade article....let us know on here
if it gets published..I'm down in Lima and can pick up a copy..would love to see it..I know I can read it online but I would rather see it in the paper down here.  Good Luck!
I wrote this email and sent it to the Toledo Blade newspaper.
Dear Mr. Zerbey:

I wanted to make you and your readers aware of the situation that took place at Heartland Information Services (owned by HCR Manor Care-parent company-Toledo based company) today, Monday, May 8, 2006. In a mandatory conference call (for the chosen employees) Kathy Clemmons, VP of the US based operations and Colleen Neidert, HR Manager promptly told all of the US based medical transcriptionists and some Quality Assurance employees and auditors, that we no longer had jobs with Heartland Information Services. Kathy Clemmons stated that over the past 4 to 6 months Heartland had been looking at ways to become profitable for HCR Manor Care by increasing their business through new contracts with hospitals and physician practices. Apparently, according to Kathy Clemmons, VP, that did not happen and the company decided to look at ways to cut costs. Kathy Clemmons, VP stated that it cost Heartland 5 times more to pay the US based medical transcriptionists versus what they pay the medical transcriptionists in India. So, needless to say, here I am typing this email to you as one of the employees given a permanent layoff as per Colleen Neidert's (HR manager) words in the meeting. All US based MTs are employed until July 7, 2006 at 2:00pm, at which time, all computers are to be turned off and work as a Heartland employee ceases. They are offering the computers that employees used to work on from home offices for an astounding deal of $800. They are going to show the $800.00 on the time sheets as income and then deduct the federal taxes and then we will also be responsible for the state and local taxes on the computer. This is the severance package. Of course, we can opt not to take the computer and send it back.

Noticeably absent from this mandatory conference call was Dennis Paulik, President of Heartland Information Services. I thought that was rather professional and courteous of him. He destroys the lives of hundreds of employees and their families and then does not have the courtesy of firing his own employees! Great guy he is!

How many more jobs are we, as United States citizens going to lose to India or China? How much longer are we going to turn the other cheek? What is it going to take to stop this raping of our own country of jobs and lives for that matter? Who will have the nerve and strength to say enough is enough?

What will the hospitals and physicians' think when they learn that all of their dictation (legal documents in a court of law if there were to be a lawsuit) are being transcribed by nonEnglish speaking individuals? What will the patients of these facilities think? How is the HIPPA law being enforced overseas to protect the rights of patients?

The bottom line is money obviously, for Heartland and HCR Manor Care, but if given a choice, I know without a doubt, the American patient and American physician and hospital and healthcare facilities would choose quality and accuracy 100% of the time over an underpaid, nonEnglish speaking, half the world away individual listening to and transcribing their vital information pertaining to their actual lives in some cases.

I am one of those unfortunate individuals fired today. I worked my heart out for this company as did so many. We worked weekends, holidays, overtime, we worked when others were sick or on vacation or to cover shifts when individuals did not call in to work. We worked and worked, always grateful in the most humble of ways, grateful for our jobs with Heartland.

Heartland, the name itself, the heartland of America, not India, but America, all of the great American cities such as Toledo, Ohio; Madison, Wisconsin; Omaha, Nebraska, and Rockford, Michigan. What will happen to us now? Where do we go from here? Sure, we will all find ways to continue on, we have to, but what about the next company, the next American citizen working hard to live the true American dream, what happens when it continues to happen? Where does it end?

God Bless us all. May we be blessed with great, American based jobs.

I would be most grateful to you if you would place this email on the Editorial page or even the front page of the Toledo Blade. I am a full-blooded American just telling my story and the story of hundreds of others today. May you find it in your heart to hear the cries of the American worker, simply trying to live the American dream, only to be replaced by the Indian worker, trying to destroy the American dream.

Thank you for listening not only to me, but I hope my words expressed what so many of us former employees are feeling tonight here in the Heartland of America.
Good luck with that since the article posted from the Toledo blade
The firm had announced it would be getting out of that five-year-old business and took a $7 million accounting charge in the first quarter.
Had interview today . . .

Pay is per hour. They have .8 and .7 positions. Both are elligible for full benefits. $196 per month insurance for family, dental family is $32 a month. Hours stink. 4 days a week 5pm to 10pm and 8 hours either Saturday or Sunday. 0.55 shift differential. Don't know what hourly wage would be...yet. Strickly radiology reports. Would have training at the head MT's home, about 45 minutes away from me. Don't know how long that would be. I was showed basic platform and it doesn't look to bad. WordPerfect 5.3. Their computer and equipment. I guess they are swamped. They have 19 hours of dictated minutes right now on their system with 8 MTs currently. They like to see it more around 4 hours.


RE: Had interview today
If you are lucky enough to get hired, I personally would not turn down a chance to work that type of environment.
I did not go to the interview today because
it seemed like it would be knocking down the value of QA to get paid 2 cents per line. I think if more people would be willing to do as I did today and refuse to take jobs that pay so little and sacrifice quality for quantity we might have more respect in our field. Getting paid 2 or 3 cents a line is demeaning and completely unacceptable. What makes me so upset is companies will only hire someone to do QA if they have considerable experience in transcription, yet are unwilling to pay for our expertise and knowledge.
Interview today
I have an interview today with Webmedx. I am so nervous!! I haven't had to do an interview in quite a long time, but have decided to move on to greener pastures.

Someone tell me the interview isn't bad....please!
I had an interview with Amphion today, and
I would just like to know how soon, presuming I get hired, do they ship their computer to you? How about it, any recent hires out there? TIA.  I
I went for an interview with an in-house job today

but they were still interviewing and they would let me know today if I got the job.  I never got a phone call.  I called them but they didn't answer the phone.  Anyway, I feel your pain. 

I just had an interview with them today and they offer
part-time. I declined because yet again it was a mandatory weekend day EVERY weekend. That's nuts.
Passed their test, had 2nd interview yesterday. Today,
this is the response I received via e-mail.

Thank you very much for taking the time to speak with me yesterday about employment opportunities at MD-IT. Unfortunately, your attributes as a Transcriptionist do not meet our needs.

What attributes are they looking for, I ask? Worked for same company for years, 99.5% QA score every quarter, always working on time every day, team player.

I didn't like the 2nd interview, knew it was not going well. The questions asked were phony psychological garbage, and no matter your experience and how well you tested, everyone starts on their tier system at 0.075 cpl...slave wages.

I had already decided overnight I would not go to work for them even if offered, so I feel I have been blessed today and kept from making a huge mistake in working for a company that devalues you before you even walk through the door.

Hallelujah! Be joyful fellow MT. There are better companies out there than this one.

Transcend interview today. Anyone care to elaborate on the ins and outs?

Their ad said Acute Care Transcriptionists and VR editors, so I am assuming that they do have some straight typing positions, right? I know waiting 120 days for benefits is a bomber, but I need something else like right now.  How is the pay, incentives, communication, platforms, etc.

Toledo Blad

Here is what i found on teh web site this morning.



Started in Toledo?

When my sister was hired, it was mentioned that Heartland began in Toledo. Not sure if that was Dennis Paulik . . .

Your interview.......sm

It depends on so many things.  Will you be working as an employee (with benefits) or IC?  Your post makes it sound like you'll be an independent contractor, as employees are usually not given the option to determine their own pay scale.

It also depends on what kind of work you'll be doing.  If it's just x-rays, i.e., short reports, you're better off charging by the report.  Try to keep in in the $1.25 per report range and make sure you get paid for links; two separate reports on the same job, like shoulder and clavicle would be two reports, CT of the abdomen and pelvis would be two reports.  On the other hand, if you'll be doing long reports like MRIs, Special Procedures, etc.,  then you'll do better charging by the line.  65 character line with all spaces included.  I would ask for 9 cpl at the least.  Maybe 10.  They'll probably try to chew you down anyway.  And most importantly, walk in there with confidence and professionalism.  Don't be intimidated by them.  You are a professional.  Don't ask them what they are offering.  Tell them, in a polite but firm manner what you expect to be paid, and see how they react.

Well, that's my advice.  Good luck.  Let us know how it turned out.


Your interview - sm
Just my opioion, but for those hours you should get shift differential and weekend compensation too, and you're right, they do stink....also, I've worked that shift and there are times when there is no work..some docs don't dictation for 4-5 hours, and then dictation all the reports at once, so find out what the story is if you have NO work for a length of time...why sit around waiting for work during those hours for nothing? Be sure they can guarantee that you will be busy the whole shift...and if not, get something out of it. Good luck.
Your interview.......sm

Sounds like it went well.  Give it a try.  If you're not happy with them in a month or two, start looking for other opportunities.  Good luck!


My interview just consisted of general employment info.  Not a lot of questions to me, mainly just telling me about the benefits, pay, etc. and discussing what kind of schedule you want, etc.   

I've had interviews in the past that were more like a test, but this was not one of them.

I work for Diskriter on a SmartSource account where I am actually an employee of the hospital itself.  They also have accounts where you are employed by Diskriter.  I have no complaints at all.  My lines counts are much higher  than when I worked at MQ.  Although the pay is pretty average, if you are a high producer the incentive really makes a big difference.   There have been postings on this board in the past about hospitals/QA being extremely picky, but I have not had that problem.

Good Luck in your interview!       


The interview
was actually the offer of a job. They asked me what my favorite specialities were, what I did not like to type, etc. The recruiter was very nice. BUT...the platform is horrible and keeps going down. Lotsssssss of problems. Not staying myself.
Interview was no big deal.  Just basic interview questions about your experience and what you are looking for, what they offer, etc.  There was no test over the phone that I remember.   
When they interview you why don't you ask them
how many times they have been investigated by the labor board. THIS IS NOT A LIE OR A NASTY REMARK. THIS IS THE TRUTH!! They have been in trouble with the labor board on a couple of occasions!
What was the interview like? TIA NM
I might add that I did not interview for
a recruiter position, but an MT because I do MT on the side. Because recruiting takes up so much time, I am literally thinking about going back into full time MT and if I do that, this would be the company that I would work for.
Interview? sm
What did the interview consist of, Nelli? Just curious. Know some who interview over phone and that is not acceptable to me. Some use their books but I would draw a total blank! Would rather test online.
The interview
was over the phone and was just an interview... No testing of any kind whatsoever. I visited with my then immediate supervisor about my past work experience, etc. I didn't actually have to prove my knowledge, which I thought was a little weird, but whatever I guess. Pretty low key. I honestly do not know if they called my past employer or not. She offered me a position at the end of our conversation and emailed me a job offer after our conversation, which I had I think 7 days to respond to. We discussed pay, hours, benefits, etc., during our phone interview. Does that help?
Just had interview
I was offered 50% ESL. Pay/bene's seem same as MQ. Sounds like MT support is better, and Webmedx was 2006 AAMT Employer of the Year. But now with everyone jumping ship at MQ, things may open up for me more there!
I do too. I am nervous also, but telling myself I have nothing to lose after MQ, at least I hope so!
If you don't ask anything else in a job interview

Insist that they tell you much your line rate will REALLY be.  Some companies that use Dictaphone EXText take a flat percentage off the top to allow for headers and footers, no matter that not all headers and footers are the same, they are different for different hospitals but they are greedy and take anywhere from 10 to 17% (that I have proof of) off the top so if you are told you will get 8 cpl you will have to deduct the percentage from that.  I'm sure that other companies that use different software do the same thing.  Ask them to tell you what their flat percentage is.  If they refuse to tell you stop the interview!!!!!!!!!!!   

I know for a fact that one company takes 17% off and their president went in one day and changed all the headers to have hardly any lines in them at all but they still take that 17%.  I worked very closely in the home office and saw that with my own eyes and that greed made me find another job.  I did not want to be a part of any company like that which would cheat the employees that way. 

Remember, if they refuse to tell you the flat percentage that they skim off the top of EXText or other software (the magic number) STOP THE INTERVIEW!

also at interview ask
1. The platform used. Is it MS Word. What Expanders work on it. Can you use the Expander you are knowledgeable about.. be it Autocorrect, Shorthand, Instant text, etc.
2. How many steps are there in setting up a report to begin typing... And then how many to send a report.
3. How long from date of hire until you actually start on the account.
4. People currently on the account... what is the range of lines per hour that people are doing..

Good luck!  They expect 1200 lines/day for full-time, 8 cpl, employee status with 90 days' probation.  I actually just heard from them again and have another interview Monday...Sounds good/legit; I've been doing this for 8 years and have worked for a lot of people.  They said there's never a lack of work, either!

My husband had a fit when the only interview time they gave me available was for 10:15 or 10:45 p.m. on a Sunday.  Needless to say, that didn't go over and the interview was abruptly cut short. 
MDI interview
They're fine. Work is plentiful. Platform is okay. Don't overcommit your daily lines, be conservative and when you go over they are very grateful.
I have an interview! sm
One of the girls on the board here helped me out by forwarding my info to the recruiter, and she put me in for an interview on the 2nd. I've never worked IC, but this is what I've been wanting, so I hope the interview goes smoothly and I'm offered the position. If so, I look forward to working with you. :)
During my interview....
Person stated they pay 7.5 cpl for clinic work with minimum 1200 lines/day.  Insurance was with Aetna.  I didn't take the job.  Dunno much else.
I would call. There are some who use the tactic that the person who calls gets the job. I have always followed up, especially when I was told I would hear something. Call and ask if the position is still available. Can't hurt and they will know you are really interested.
My recruiter was nice also, in fact from your description, probaby the same one; however, nice doesn't pay the bills. In fact, if the recruiters are being so blatantly honest about the lack of work, what the hell are they doing hiring in the first place?
MDI interview
Hey there...to anyone currently working for MDI...any news? Good? Bad? How is the interview?  I don't currently have any equipment other than for the company I work for; I have an interview in a couple days, do I need a foot pedal or anything? Do you take a typing test during the interview?  I have not taken a transcription test for 15 years as I have been with my company for that long and am now looking for supplemental income.  Any information would be greatly appreciated! TIA!!
Re: interview
The interview is very casual. They don't quiz you or test you. They have seen your resume and obviously that is enough for them. I think the main purpose of the interview is for them to see what you are looking for in the job and for you to see what they are looking for and for you both to determine if you are a good fit.

The equipment you will need depends on what kind of account you are hired on. You will have to talk to the recruiter about that at the interview if you are offered a position.

I have been there for 3 years and am happy. No work being sent to India, no speech recognition to mess with, just straight typing, good communication, and everything is fair and professional.
MDI Interview
Hey there!

I was hired on this past summer, and I don't recall doing any testing. There was a detailed phone interview (wouldn't hurt to have your resume on hand during the call for easy reference) in which I felt they were checking to make sure it would be a mutual fit for the position. The recruiter was very nice and very professional, and really listened to everything I had to say.

I was initially placed on one of the internet accounts, so I only needed an Infinity foot pedal since I already had everything else.

I got the impression from the interview call that they are very selective in who gets chosen for a certain position, and I was impressed with that, particularly after quite a few impersonal You passed the test, would you you like the position? offers I'd had. It was nice to know the recruiter was actually listening to my needs as an MT and not just looking to fill a position ASAP.

Good luck with the phone interview and keep us posted on how it goes. I think you'll be impressed with MDI, and I'll keep my fingers crossed for you!!!
MDI Interview
Thanks to both for your informative responses! Makes me want to work for the company because of your positivity! I am nervous about change, but my company is changing and will be going ASR, which we have never done before, plus to an offshore company, which is really scary for me, so hopefully this will be a great fit, and thanks again for responding!
Did you have your interview yet?
I had an interview scheduled with Kristal and she never called. Very unprofessional in my opinion.
I had an interview with them sm
last week and the recruiter and the person who interview tell you something totally different.  The recruiter was very nice but the person who actually called you and offered the job is very nasty and condescending like she knows it all!!!!!!!!!  She made the omment to me right off the bat that she did not like to babysit MTs.  What is that suppose to mean?  I have never had to be babysat.  To me she sounded like she had an exaggerated idea of her own importance.  Also the recruiter didn't tell me you had to transcribe for months before you ever could be a QA person (which is what I applied for).  Before the interview was over I told this person I was not interested and then I wrote the recruiter back a note and told her why.  The recruiter again was very nice and said she was sorry that things got messed up.  I figure if they will lie in an interview they will lie when you start working for them!
How did the interview go?
I had an interview once....
And the woman said......We pay for straight typing, not for spaces, only the keys you type.  I told her that I actually DO hit the spacebar in order to put a space in that my computer doesn't automatically do it, LOL, and her response was......Well, we really cannot pay for a key that you hit with the same finger every time  I mean HUH?  I told her I hit the other keys with the same finger every time as well and that not paying for spaces is just like not being paid to type R, L, T, etc.  Needless to say, I didn't get a call back for the job.
Why not do the interview with SS
and then if the other job comes through, then tell SoftScript you found a higher paying job...  this way, you don't lose the softscript... 
I have a job interview coming up this week with MDI.  I don't know much about this company.  Any info would be greatly appreciated. 
DSG job interview sm.
Sorry you haven't heard from Cheryl yet - same thing happened when I was hired though - she didn't call me back when she said she would, but eventually did. I'm disappointed not to have had any feedback from anyone on my original question. Oh well - I tried. Good luck and I hope you have your interview soon - like I said before I do like the company, but right now I'm a bit worried about the low workload, but have been reassured that it will pick up, so we'll see. I feel for all the posters on this board and what they're going through - sad and awful at the same time. I was surprised to scroll three pages and see your reply even! Take care and good luck with whatever you decide to do.
The telephone interview just basically goes over the application you filled out. They will ask you how much experience in years you have with different types of reports and other things. The interview usually leads to an immediate job offer. They don't interview anybody they don't intend on hiring in the first place.

MQ also does a lot of VR (ASR) and is moving towards 100%. You will be trained on it and they normally don't put you in the ME position right away unless that's what you want. It's very easy to do once you learn all the keyboard shortcuts. I find it a blessing on days of heavy transcription. It gives my fingers and wrists a nice break.

Also, I would take all the negative MQ posts with a grain of salt. They are usually coming from the same posters who hate their job.

I've been here (MQ) almost 7 years and there have been a lot of changes in that time. I haven't always agreed with what they do. However, I always have the option to quit and work somewhere else.
Tomorrow I have an Interview for a

Interview is with local BIG hospital, but will work at home. I am looking for questions to ask at the interview. It will be with 3 people. Head MT, HR person, and MR manager. NEED input, questions to ask, what constitutes good pay, etc. I have done radiology before in-house, but no idea where to begin with off-site pay scale.

Thanks for your help!

I have an interview w/Amphion on...
just applying for part-time, though. Anyone know how much they start out at. I have roughly 10 years experience transcribing. Just need to make some extra $$$. My OTHER company seems to be backing down on my line count somehow...betcha can't figure out who that might be???
Phone Interview
She will give you a test by phone. I think it's 15 questions. The pay range is 7-9 cpl. I'm sure there are probably exceptions on both ends of this range.