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Serving Over 20,000 US Medical Transcriptionists

Heartland - we take care of our people people

Posted By: anon on 2006-05-09
In Reply to: Heartland - anon

I meant in quotation marks, not parentheses.

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Keystrokes is wonderful!! They are the nicest people and care 150% about their people!!
Excellent company!!!!
I'm not sure if most people care...
or not, but what I do know is that when the facility gets work done for cheap, the savings is most definitely not passed on to the consumer (patient). If patients are going to be paying the same price regardless of where their reports are transcribed, they should demand that they are receiving accurate documentation of their encounter (regardless of where it is transcribed). After all, they are paying for it. Also, one patient right of HIPAA is the right to review and amend/correct your medical records.
Agree also. Take care of the people sm
who are already with you before taking care of brand new people.
I honestly don't think most people care
Most health care providers don't care who is typing it as long as they can get it cheap. I don't think most people care either as long as it doesn't impact them in a financial sense.

So let's say you get all the ICs to download the hospital's platform. Fine. Now who is going to QA their work? Who is going to manage the work flow and the staffing so work is done consistently and on time? Hospitals don't want to deal with that. They want the MTSOs to handle it and do it for as cheap as possible.
All these people care about is getting rich, no

The TV people care about ratings s/m
Try mass letters and phone calls to your congress men/women.  An election year is coming up.  Mine took an acute interest in things that are  not right in the MT business.  Not to mention the fact that at the present time they are supposedly looking to trim the fat in health care.
But that is why she has people who work for her, to take care of other things when she has


Also acute care here and maybe the clinic people
should have learned how to branch out to acute rather than losing jobs to EMR if that is the case.
True, and it seems less people care. I get angry when I see the lying ad sm

but I am powerless to stop it, so I might as well give up.  I wonder if the clients even know what really happens to their dictation, that it goes to India first, then to the MTs.  The work IS done by american MTs, so that is a plus, although they even tried outsourcing to another Indian company and lied to the MTs that it was due to the holidays ... this was at the end of January, no holidays. 

If they want to be upfront and say they are an Indian-owned, Indian-operated company employing mostly American MTs, that's one thing -- people can make an informed decision -- but to say Kentucky based when the company HQ is in India is nothing other than deceit, and my fellow MTs deserve better than that. 

DSG - Really rude group of people, especially the acute care side.
Got tired of their snarky remarks and moved on. Make 25% more where I am now doing easier QA and really nice group of people. Good luck to you!
No, it isn't nice. Most people do acute care, rad, or clinics. Work
People at TT have been paid! People who haven't well, maybe you did not make count and your check
after insurance deduction. Maybe your bank is holding it. Maybe anything! But we GOT PAID. This is NO LIE. And I am sick of this board. Nothing but disgruntled exemployees arguing with employees who like their job. Ugggg. I am working. BTW: THERE IS WORK (clears throat) remember that? Work?
I worked for SS and some people were very RUDE and I am talking about the editing people in some
instances.  It ALL depends on the person, as it does with any company.  They paid on time and the lady over me was very nice, but boy the person in QA was mean to EVERYONE!!  Never seen anything like it before.
Are people trying to scare people or just tell them what is happening. I am not scared just seeing
that things are changing very rapidly and not for the better for me. If I have no work and need multiple accounts everyone else is in the same boat now arent they that have my accounts. That is how people know what is going on.
Maybe due to the people that manage Amherst. I think MQ would be a lot better off finding new people
up there with all the problems you hear about that office. Seems like something is very very wrong there.
I doubt it. There are more happy people than unhappy people sm
at Medquist. I've checked out other companies but I liked MQ the best (I kept working at MQ while testing other companies).
SO right! People who get paid to bring people on-board -sm
to these companies (few, if any, are 100% honest, it seems), are going to be honest and tell you anything that isn't rosy and sugar-coated. Having a good prospective MT walk because the company isn't so great means less green dollars in their bank account every month. They're not going to tell us anything that DOESN'T make them more money.
More people will come into VR because the qualifcations to do MT are not the same. Lots of people w
to work at home. It's all relative to what you are used to. The nationals are counting on this. I think MTs will work cheaper rather than reenter the work force with no other skills than MT. The nationals are counting on this.
They named people's names. That is not right. People just sm

need to keep from naming names.  I thought it was an informative bit of information, but when you name names, then posts are way out of line. 

I would really like to see a truly professional way of talking about a company.  I don't care what board you go to, somehow people just do not want to play nice when it comes to talking about people.  If those people could learn to be a little more professional and stop posting names to their wrath or anger, then that will be the day I can say I am proud to be in this profession.  When I see those types of things, it makes my skin crawl.  If it were me being talked about, I would be livid.  I certainly understand why the posts were deleted. 

Thank you for saying that. Most people here just love to trash people.
It is against board rules though.
For people at MDI-MD that say they are out of work, I see they are hiring now. Are people still
running out of work or did they get more accounts.  I am interested in this company.
Honestly, people some people are lazy...
plain and simple, sad but true.
Manor Care, who owns Heartland, getting out of transcription business. sm
Manor Care Inc.
333 N Summit Street
Toledo, OH 43604-2617
Phone: 419-252-5500
Fax: 419-252-5500
Web Site: http://www.hcr-manorcare.com


Index Membership: S&P 500
S&P 1500 Super Comp
Sector: Healthcare
Industry: Long-Term Care Facilities
Full Time Employees: 58,000


Manor Care, Inc. provides health care services in the United States. The company, through its nursing centers, offers physical, speech, respiratory, and occupational therapy for patients recovering from strokes, heart attacks, orthopedic conditions, illnesses, and injuries or disabilities. These centers also provide nutrition services, social services, activities, housekeeping, and laundry services. The company’s assisted living centers offer dressing, bathing, meal preparation, and medication management services. It provides medical and rehabilitation programs for patients recovering from major surgery; severe injury; or cardiovascular, respiratory, infectious, endocrine, or neurological illnesses. The company also offers home health care service, as well as services and facilities for patients suffering from Alzheimer’s disease; hospice services that focus on the physical, spiritual, and psychosocial needs; services related to wound care and dressing changes; infusion therapy; cardiac rehabilitation; and physical, occupational, and speech therapies, as well as assists with daily activities, such as personal hygiene, assistance with walking and getting in and out of bed, medication management, and light housekeeping. In addition, it provides rehabilitation therapy in outpatient therapy clinics, as well as at work sites, schools, hospitals, and other health care settings. Further, Manor Care owns a medical transcription company that converts medical dictation into electronically formatted patient records. The company operates primarily under the Heartland, ManorCare, and Arden Courts names. As of December 31, 2005, it operated 276 nursing facilities and 65 assisted living facilities in 30 states, primarily in Florida, Illinois, Michigan, Ohio, and Pennsylvania. As of the same date, the company operated 91 outpatient therapy clinics located in Midwestern and Mid-Atlantic states, Texas, and Florida. Manor Care was founded in 1991 and is headquartered in Toledo, Ohio.

Dont kid yourself that people dont know what is going on. Do you honestly think these office people
dont talk. Maybe you should make sure you know what you are talking about before you open your mouth.
Who said people who work for KS aren't happy for people who work for (sm)
other companies?  I'm happy for people who are happy with their jobs, no matter what company they work for. 
Because people like you come on this
because you don't have any problems with MDI then no one else possibly could either. I'm really glad your experience has been so positive. I'm not saying mine has been bad but there are issues at management level whether you want to believe it or not. Have you read any of these posts? Does that answer your question?
Who are these people?
I'm not sure who the devil-nurse is but I know who the current manager is. Who is the first one you mentioned? Her initials are okay if you care to answer.
some people
not only is she too young to read the newspaper to find out about the divorce rate and many people maintain relationships with their exhusband she also can't take a joke and is plain crazy and mean to boot.
Probably not seeing that a lot of people are having


I think on the people on DQS yes.
How can you sit there and lie to these people?!!!!!
Okay, former OSI people!

the OSi management person is who is in here doing damage control/cheerleading under the name "Happy OSI-er"??

Is it PD, MB, Flossie, or one of the lower level cronies that they put up to it?  My guess is that it's Flossie, but it could be any of them.

Could they be any more transparent?

Uh...what? Like I said, I wonder some of the people
absolutely nm
I have never met so many people in SM
one field who have anger problems, personality problems, severe mental illness, you name it.  They are drawn to this field like flies. 
That the people who do your QA
I always change inappropriate things.  Yet, if I do have to send a report to QA they change it back to "verbatim" and deduct me.  That is NUTS.  If you know it is a "she" and not a "he" verbatim is out the window as far as I am concerned.  Some QA people need to get a life.  We MTs take our jobs seriously. 
that is how most people pay
It depends on what you call making money. You get paid, so you would make money.

People PC

Thanks for the info. 


I just can't believe people sometimes - sm

I am not pro-MT or pro-MTSO.  I am a person who tries to treat people fairly and wants to be treated fairly myself. 

To the person who got fired:  Why in heaven's name would a company keep someone who makes errors, apparently consistently, takes off at the last minute and has problems?  The bottom line is THEIR credibility suffers for your actions and they are a business.  I'm sure everyone is sorry your are having problems in your life but come on!  How long is someone supposed to wait around until you get your life together?  You really expected that?  You said, they knew I was having problems and that things would turn around?  Say what???!!!!

Like I said, sorry you are having problems in your life but the world still goes on.  The place you worked for very well could have said they don't want work produced by you.  Why would they?  By your own admission, there were errors, glaring enough that the MTSO and the place you typed for couldn't take a chance with you anymore. 

This is what's wrong with the world today.  Everyone wants not just a second chance, but a 3rd, 4th, etc.  Let me say that no one can put up with mistake after mistake in a MEDICAL report.  It just can't happen, no matter what the reason.  While I'd be upset if this happened to me, I'd realize it was my own fault and take responsibility for it.  Why blame the company for your actions?  Get your act together and if you are as good as you think you are, you will surely find something else. 

I have to wonder what it is about these people that

make this observation about V.  I have known and worked with her and have followed her career and she is one of the best MTs, QA persons, knows-about-the-MT-business world people I've known (and I've known her for 10 years).  I also know she has solid backing from a number (not just 1 or 2) of well-known MTSOs and she would not have that if these allegations were true.  I doubt those who put her down will find jobs with several of those MTSOs because of their loyalty to her.  Her dedication to this profession cannot be questioned unless it is by someone who comes across poorly, IMO.

WOW I can't believe people would lie about that
I mean, do they not think that they might get caught when they actually start to work? Crazy, but it gave me a good laugh.
could be quite a few. The people in
human resources (love the ratsources) have no idea about transcription but like to think they are important and run slipshod over people. After all, they control your check and your benefits.
You don't have to take the job. But some people may want it.

wages only pay what the market will bear. If no one will work for 6-7 cpl, you won't see ads for that. However, I will tell you there are plenty of experienced people with good skills who are willing to work for that. But you don't have to...at least as long as you can get better!

hoi, you people really don't get it.
Yes those are the people

Joy is her name.  I am very disappointed that people do hardworking MTs like this.

Well some people!
Show some love  geesh!!! 
I think people ask that because they are
Not because they do not trust MT Stars, but because when there are major blow-ups at companies and they are talked about, the companies make it plain to their MTs that they are reading what is written and it feels a bit threatening to the MT.

I'm sure that there are QA people
If you don't know the answer to the question, please don't reply to the posts.
D&L people

This URL posted for this company would be a good item to send to the PA Labor Board to show them how another state handled the IC status and determined that ICs qualified as employees.  Here's the URL again and hopefully helpful for the D&L folks, too.      Thank you for posting this URL.

LINK/URL: http://www.courts.mo.gov/courts/pubopinions.nsf/0/7421262d80c0991286256c91006e39f2?OpenDocument


Yes, but WE the people will still
CONTINUE to tolerate that won't we :)

At what point, I wonder, if ever, will people start to PROTEST what corporate rule is doing to us?

Probably the day after it's too late

Just curious: how many here have ever picked up the phone and called their representatives in Congress about *any* issue? This is not meant as sarcasm, I'm truly curious...

We can email each other to death, but THEY are the ones writing laws...

Don't you think these are the people
that the hospitals should be told that we can't do and that they have to do something about???? There is absolutely no reason we should have to suffer through this type of working situation...It is absolutely uncalled for....These kinds of dictators wouldn't be able to use ASR, so why should the humane factor be any different????
Is that what you people are doing??
No matter we get stuck doing all the crap .....No cherry picking allowed!!!!!!