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Serving Over 20,000 US Medical Transcriptionists

My prayers and best wishes to Heartland's sm

Posted By: nm on 2006-05-09
In Reply to: Heartland... now what do we do? - NiceGirl

US MTs who have been laid off. If it were me, I'd be tempted to drop a line to Gov. Howard Dean who is the chairman of the Democratic National Committee. Howard Dean is also a physician, an internist, who I'm sure would be very interested in hearing from some MTs about this situation. I'd also contact one of the nighttime news magazine shows, Dateline, etc.

I wish you all the very best.

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prayers all around
If you are the one who called me a loser or said I was wacked, please don't pray for me!!
My prayers
I am so sorry over the loss of your jobs. I want you and your colleagues to know that you are in my daily prayers.
Thank you for the prayers!

thank you!

Awesome, prayers go with you
Wow that is so cool. My prayers will be going with you that the audience will have open hearts and ears to hear this dilemma and do something about it.. You are a credit to us all for standing up for our profession... Thanks for what you are doing..
My heart and prayers are

with all of you MDI-MD/Transcenders.  I've never worked for either company but I know the drill.  Anyone remember ddi, Inc.?

Now is the time to act.  Contact your representatives in Congress.  HAVE YOUR SAY.  I did and I actually got a phone call the other day from Washington DC regarding a letter I had written a short time previously. 

Now is the time to stop the offshoring and I believe it is also time to trim the fat in health care and one good place to start is putting transcription back in the medical facilities where it belongs.  In short, cut out the suit's fat paychecks. 

Don't waste your time ranting here it MIGHT get you sued.    TAKE ACTION.

If you stand up for what's right it'll be alright.  What goes around comes around.  I believe that.

Prayers appreciated s/m
Thank you for your prayers.  I  have some family issues that really need prayers. 
I am so sorry for your losses and will say prayers for you & your family. NM
LOL!!! Of course they did. OSi wishes they could hire 2 MTs
Too funny!
Thanks for your good wishes and....sm
All the best of luck to you in your future....you'll do GREAT.....the dynamics of your posting(s) tells me that....*grin*      
Sincere best wishes to you ...

Hi SC.  First of all, let me say good luck to you in your quest for a raise at your present job.  I'll be keeping my fingers crossed for you. 

My personal experience is that in the 20 or so years that I've been in this industry I've never received a raise from the MT service at which I was employed at the time that I asked for the raise.  Either they hemmed and hawed or just ignored my request altogether.  (Let me specifically state that my work experience has been comprised of both MTSO's and nationals.)  My solution, unfortunately, has always been that when I got to the point that I felt my increased skill and experience along with the cost-of-living merited it, I moved on to the next service.  The new service/national would always offer me a significantly higher line rate.  Ironically, I've been with my present employer for about 2-1/2 years of so.  I emailed my supe about the possibility of a raise about a year ago ... and never received a response ...

Hopefully others will be able to present a more positive experience in this area.

My sincere well wishes

for all of you.  May all of you have the best of fortune and not lose your jobs to some foreign country, have abundant work and may there be a chicken in every pot.   After all, this IS America.  United we stand, divided we fall.

The kind that wishes they could do unto others
Deal with it.
Thanks! We all appreciate the warm wishes from most of our fellow MTs. sm
I'm not sure, but I think Mary may have emailed Dateline. I hope so! I will definitely be contacting them for an inside investigation. It would be interesting to see how things are going over in India.
they say be careful for what one wishes for or jokes

that states that China will be taking over the USA in 2039....hopefully, by that time, I'll be dead!  *LOL* but not really laughing.

And this might not mean much, but I note that the fortune cookies given out by Chinese restaurants in the SE USA now are educating us all to their alphabet and numbers; in other words, their language! 

BRAVO!!! I send you my very best wishes for success! (nm)
Wow .. it's great to hear from you! Thanks for the good wishes. sm

The thing with eTransPlus was not a good fit for me either.  I think it is probably a good company, it just didn't work for me as my start date kept getting pushed back, I was running out of work, there were program glitches, etc.  Sometimes some things are just not meant to be.  I hope you get on with Keystrokes again.  I know it sounds kind of gushy, but I have found them to be truly wonderful people.  I don't need someone to constantly sing my praises or anything -- decent pay and plenty of work is enough -- but it is kind of nice to hear thank you every now and then, and know that if you have a problem arise, someone will listen and try to help you. 

Again, thanks for posting -- great to hear from you!  Good luck! 

Sten-Tel is bringing all of their offshore work back in to USA. Per the client's wishes! nm
Has anyone heard of a company called Heartland Transcription out of Toledo?  A friend of mine has been talking to them and wondered about it, so I told her that since I was online right now I would ask.  Thanks! 
You MUST be their recruiter.


WOW! What paper was this printed in, the post doesn't mention it. Also age discriminations is llegal folks, and just fort he record HIS hired me and I am 58...make me wonder..................nola
I myslef cannot help but wonder what is going on with Heartland. I currently work for them and scared I will end up without a job.
Heartland does.
Does anyone have info or updates on what is going on at/with Heartland? I've heard about quite a few layoffs in the recent days. Thanks.


sometime back, there was a post in this forum regarding heartland's sale status. it refers to spi backing out of acquisition of heartland...

Medical transcription business booming
Anshuman Daga

Bangalore, February 20
Medical transcription firm HealthScribe India, which uses India’s large pool of English-speaking graduates to enter medical data on US patients, expects its revenue to nearly double annually over coming years.

“I expect our turnover to grow at 80 percent compounded annual growth rate for the next few years,” HealthScribe’s Chief Executive Officer Tony Hales told Reuters in an interview.

The company, a joint venture between Max India and Healthscribe Inc of the United States, currently does $6 million in business a year.

The booming medical transcription business has become a $ 6 billion industry in the USA.

Transcription professionals key in medical data such as patient histories or treatment into computers after doctors in the USA phone the transcription centre and verbally record their observations. Once keyed into computers the data is transferred back to US hospitals via e-mail.

Global Centre

India has become a global hub for medical record transcription business with the establishment of high-speed telecom links and its large number of English-speaking graduates.

The fact that wages in this field in India are only 15 percent of US salaries is the biggest draw for firms such as HealthScribe to set up shop in India, Hales said.

“Our (HealthScribe’s) only limitation for growth has been time and experience,” Hales said. The company was not adding more than 75 to 100 employees a month to ensure that the quality of work is maintained, he explained.

Hales said it takes about four years for a local employee to match the quality of work done by his counterpart in the USA.

Other foreign companies in the same industry with operations in India include US-based HeartLand Information Systems and CBay Systems (India).

The growth of such services has been fuelled by rising demand to maintain basic hospital data and records and use these as legally recognised documents for US doctors to support medical decisions. Reuters

Who is spi? Thank you.
Heartland... now what do we do?

So... what do we do now guys?

So sorry to hear about what happened.  They will lose their clients.  Are any of you from MS, AR or TN???
I'll bet the we take care of our people people have even them beat dirtwise.
Very sad, well-written. Please, please, forward this to former Senator John Edwards at OneAmericaCommittee.com. Please browse the site and familiarize yourselves with the work the Senator has been doing. I believe HE REALLY CARES. Please anyone who has the time, browse the One America site. You can sign up for updates from them and help by signing petitions and just spreading the word. It's time for Americans to take back America, don't you think? Thanks all. God bless you all who have been treated in this fashion by Heartland, but consider that some way, in some fashion, the ones who did this to you WILL get their just rewards.

The we take care of our people was supposed to be in parentheses but didn't show up in my post. 

I am sorry for all of you. I had the miserable experience of working for Heartland a few years ago. I stayed only 6 months so I didn't have to reimburse them $2000 for their flying me to Toledo for training (what a joke that was) me. For those of you who want to write their clients, be careful. It technically could be a violation of HIPAA. Instead, write the newspapers where the client is located. You can bet that their staff members read the letters to the editors. A letter to the client could just get buried by the administration. I know of at least 2 instances where a client was outsourcing to India, but their staff was unaware of it. Do not, of course, mention the name of the client. Call it a local medical facility or a medical facility located in this state or area if there is only one medical facility in that particular town... something like that. It has been a few years since I worked for Heartland, but while with the company, I edited reports typed in India. If any of you want to E-mail me with the city and state (no other information) where a client is located, I will be happy to write a letter to an Editor too. Best of luck to all of you.
HCR Manor Care is the mother company for Heartland, Inc., they are NOT BROKE by any stretch of the imagination.
Heartland MTs.....I want to ......sm

tell you how sorry I am for your situation.  Take some satisfaction in the knowledge that eventually Heartland will realize they made a grave mistake by outsourcing all their work overseas. 

If you are interested in working for a 100% US company, perhaps I can help you.  Just drop me an email through the board here.  Good luck to all of you!! 

YOU are so right. I have said all along from all the posts I've seen from MQ to anyone else. They cry gimmee, gimmee, gimmee. They don't get what they want, so they bad mouth the company, but OMG, don't even think of working on weekends (except maybe every once in a while), or a holiday, or after 5 pm. If that's the schedule they have been looking for, they are in the wrong field. You can't watch soaps and eat bons bons while you transcribe. I basically work the same schedule I did IN a hospital, usually all day Saturday and I work from 5 a.m until I have met my own personal quota. This is a good field but I think it has been trashed by those who thought it was a cushy way to make easy money. Wrong, wrong, wrong. It takes as much dedication to do well at home, if not more. I agree some of the companies have taken advantage, but by and large, a lot of these people do a lot of stuff they wouldn't do or couldn't get away with while working on site.
Heartland MT
I am suppose to work today but who knows what will be in store for me. Standby or work.
More on Heartland
Why do the hospitals that contract with Heartland allow the work to be in India?  I know there are hospitals out there that do not want the medical records overseas.
Not from Heartland but if it was me sm
and I could afford it, I would take the rest of the summer off and collect unemployment.
Does anyone have any recent information? TIA
Wondering who bought them...


Heard a rumor that Heartland is going to close down its HBT in India. Can anyone confirm it as a rumor or otherwise.


Heartland reply
I worked for that company for about 4 months and they were a JOKE!! I am talking in the first few months I had 8 different accounts and they were constantly changing the formatting/something about them daily and you had to run off about 150 pages everyday. I NEVER once got the same doctor EVER!! I typed on 4 different accounts all in the same day and they all had different formatting. It was a nightmare! I would not go back to them if they paid 20 cents a line!! RUN FOR YOUR LIFE!!!
Heartland sold
HIS employees - watch your backs - they have sharp sticks to put into your back while smiling to your face!
Why on earth would you think this?
As far as I know, they are not. Heartland is now up for sale, however. Could it be possible that TransTech is interested in buying it?
I love Heartland
Thoughts about Heartland....

Has anyone worked for this company? What are their strengths and or weakness? I have been offered a position with them. I need an honest answer please!

Heartland Woes

Alright, I think I've decided to leave.

My issues: Software is horrendous, client’s specifics are 60+ pages (which you need to know about 4+ inside and out) and not even to mention the so-called "supervisor" who reminds me of a mall rent-a-cop - obviously not a transcription background. I don't know if I should stick around until they are sold in case it would get better or do I just walk away from this?

Any other MTs out there that felt this way about Heartland and what/where did you go?  Does it get any better or are all national companies like this?


RE:Heartland Woes
No. Transcription companies in general are not at all as you describe in your post. I cannot even dream to commisurate with you on your job issues.