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Serving Over 20,000 US Medical Transcriptionists

Heartland/Presidential VIsit

Posted By: Charla on 2006-05-09
In Reply to: I wrote this email and sent it to the Toledo Blade newspaper. - mamacarolina

Anyone interested can go to www.baynews9.com, click on the article about the presidential visit to Tampa today. Go to the comments and read my posted comment. Our president is allowing things like this to happen in this country and the average person is not aware of what goes on with offshoring of medical records. Everyone needs to find places like this to post so that ALL people, especially our senior citizens, vets, etc., can be fully aware of this disgusting trend. Americans need to take back America! PERIOD. END OF STORY.

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Could we visit further--I'd like to know more.


I have been hired but am still waiting for someone to contact me about training.  Could you give me a heads up on some things that might be handy to know?  Tomorrow is supposed to be my first day but no one has called about training yet, as I said.

One question I had was--do they renew the QLDB, Stedman's SpellCheck, and SEMD when new versions come out?

Thanks a bunch,



You need to visit------------
another website to see just how many MT jobs are being posted and see how many experienced MTs are needed. All of these services will not pay for the expensive technology that VR is demanding in price. The way your one-track mind is, you'd think ALL hospitals and clinics in the U.S. are going to be VR. HELLO--don't you realize there are still many who work off of Dictaphone machines?? Give me a break.
On my last visit to the ER - sm
I took one of my grandchildren to the ER last summer. After the diagnosis was made, etc., I was given a printed report that looked like it was transcribed, but it was not. The attending doc entered the info into a computer and that was it! It scared me - I thought to myself, Who needs a transcriptionist? The same at my regular physician's office. I tell him what is wrong and he sits there in front of me and types my complaints into a computer with a diagnoss and treatment plan and VOILA!

In a nutshell, I am very afraid that MT will become obsolete soon, and I don't know what many of us are going to do.

I'm too old and tired and over educated (master's degree in business) to get hired anywhere, especially not in this economy which will stick with us for awhile.
I visit the African Cam a lot SM

right now there are about 6 zebras at the water hole!  I put a link in this post.  Once here, you would click on the words Nkoro Stream in the top left side of screen.  The live cam will pop up!  It is so cool.  They have night vision at night too.


Don't you have a panda to visit? Ha!!
Only kidding, seriously. I throw down the towel, I apologize. I really, really do. Anybody who loves pandas is a great person. I love pandas. I also love peaches. I am sorry I was horrible. I apologize.
I noticed on my last MD visit
that the nurse who took my vitals, weight and chief complaint for being there had one of those EMR gadgets and was struggling with it and talking about how much she hated it. She could not even spell nausea (she said this aloud) and had to use the end of her pencil to hit each letter keypad (as they were so small) to explain it. I wonder how many doctors delegate the task to their nurses and other office staff?

I once worked for special needs patients and would take them to the doctor sometimes and that doctor started using EMR for his practice. I watched him once through a window in a charting room with it, he looked very frustrated. It then made sense why the patient reports and encounters from his office had started coming to my office so sloppy, whereas they had not been before, with poor grammar, little punctuation, incorrect capitalization and often sentences that just did not make logical sense. The doctor was doing them on his new fancy-dancy EMR. It seems to me the answer about EMR really depends a lot on the quality of the report the doctor and/or health facility actually want.
When my son had to make a visit to the ER the
PA asked about my background because I was talking the talking.  When I told her what I did she said that their work was done by MQ and it was horrible.  I don't know where the work was done.  I briefly QA'd offshore work and it was bad.  I know that for a non-English speaking person, they are doing pretty good, but pretty good isn't good enough.  I'm seen some pretty crappy work from U.S. MTs too. 
I'd pay a little visit to the LABOR BOARD, myself. sm
Many years ago, my last paycheck from an MT company I worked for BOUNCED. Not, once, but TWICE. (I put it thru a 2nd time at the owner's branch). So, I went to the Labor Board for help. They not only got me the money from the last paycheck, but also some insurance reimbursement I was owed to me. Apparently this had happened to others at that place, as well. A former co-worker told me the L.B. paid the COMPANY a visit one day, and they went through her office with a fine toothed comb. Found lots of illegal little problems going on, and put her out of business for good. What goes around, COMES around! ;p
sorry - i don't visit those boards. I was only referring

I have been to Alaska and loved to visit but
would not even consider living there. Saw cars with what looked like battery cables coming out from under the hood and asked why- you have to heat the motors up in some parts in order to have the oil flow through the engine or would be unable to drive. Tires freeze up on the roads. If a big moose gets hit on the roads, they hack it up and give the meat to folks on welfare, lots of that there and alcoholism. Heck, I was there in August and weather here was in the 90s. The day before I left had to get another outer garment, it was in the 30s, August! You have to be made of real sturdy material to live there. Lots hunt and kill their own food/clothing. I am used to running to Publix or Walmart if I need anything. The place is beautiful and would visit again, but only visit.
I'm perplexed. The few times I visit this board, ...SM
I frequently see people questioning companies, negating companies, etc. I can only speak for myself and 10 MT friends that I have had in the business for 10+ years now, we have almost all stayed with the same company for many years. We are all quite happy and paid a fair rate for what we are worth in experience and skills. When I peruse this board, I find that the profession comes across very negative. With all due respect, are the majority on this board new MTs trying to find their way, or MTs who cannot fit in with a company for whatever reasons (accuracy, speed, etc.) and shed such a terrible light on the profession. Y'all would not believe the positive networking with successful Transcriptionist who have truly been rewarded in their careers. Please know that if you are truly talented in this field and have built the number of experienced years required, this is not natural to see this negativity. I have been with a company (approx. 50 MTs for almost 10 years now) and have been treated and paid what I am worth. I'm beginning to think the majority of posts here are from those who cannot make it in this professsion. Believe it or not, most companies can recognize so within the first several weeks of work. No offense to anyone. I am sure there are many here who are much more talented than I am in different apsects of life. My point is: If you are truly educated and gifted in the MT field, you will continue to prosper. If not, this is not your calling. Try something different.
Agree. I never visit my state's board. I bet a lot of
is the deductible for insurance still 2500 bucks w/ no copay for doc visit?
That is the sole reason I quit. That and the fact they switched me from account to account as soon as I started making a decent line rate with one.

They also have the ability to slow down how fast you can download files. They slipped and told me that it was to help control traffic on the server.
8 cents new pt, visit, lower rate for returning visits??
Now this is a new one.
Has anyone heard of a company called Heartland Transcription out of Toledo?  A friend of mine has been talking to them and wondered about it, so I told her that since I was online right now I would ask.  Thanks! 
You MUST be their recruiter.


WOW! What paper was this printed in, the post doesn't mention it. Also age discriminations is llegal folks, and just fort he record HIS hired me and I am 58...make me wonder..................nola
I myslef cannot help but wonder what is going on with Heartland. I currently work for them and scared I will end up without a job.
Heartland does.
Does anyone have info or updates on what is going on at/with Heartland? I've heard about quite a few layoffs in the recent days. Thanks.


sometime back, there was a post in this forum regarding heartland's sale status. it refers to spi backing out of acquisition of heartland...

Medical transcription business booming
Anshuman Daga

Bangalore, February 20
Medical transcription firm HealthScribe India, which uses India’s large pool of English-speaking graduates to enter medical data on US patients, expects its revenue to nearly double annually over coming years.

“I expect our turnover to grow at 80 percent compounded annual growth rate for the next few years,” HealthScribe’s Chief Executive Officer Tony Hales told Reuters in an interview.

The company, a joint venture between Max India and Healthscribe Inc of the United States, currently does $6 million in business a year.

The booming medical transcription business has become a $ 6 billion industry in the USA.

Transcription professionals key in medical data such as patient histories or treatment into computers after doctors in the USA phone the transcription centre and verbally record their observations. Once keyed into computers the data is transferred back to US hospitals via e-mail.

Global Centre

India has become a global hub for medical record transcription business with the establishment of high-speed telecom links and its large number of English-speaking graduates.

The fact that wages in this field in India are only 15 percent of US salaries is the biggest draw for firms such as HealthScribe to set up shop in India, Hales said.

“Our (HealthScribe’s) only limitation for growth has been time and experience,” Hales said. The company was not adding more than 75 to 100 employees a month to ensure that the quality of work is maintained, he explained.

Hales said it takes about four years for a local employee to match the quality of work done by his counterpart in the USA.

Other foreign companies in the same industry with operations in India include US-based HeartLand Information Systems and CBay Systems (India).

The growth of such services has been fuelled by rising demand to maintain basic hospital data and records and use these as legally recognised documents for US doctors to support medical decisions. Reuters

Who is spi? Thank you.
Heartland... now what do we do?

So... what do we do now guys?

So sorry to hear about what happened.  They will lose their clients.  Are any of you from MS, AR or TN???
I'll bet the we take care of our people people have even them beat dirtwise.
Very sad, well-written. Please, please, forward this to former Senator John Edwards at OneAmericaCommittee.com. Please browse the site and familiarize yourselves with the work the Senator has been doing. I believe HE REALLY CARES. Please anyone who has the time, browse the One America site. You can sign up for updates from them and help by signing petitions and just spreading the word. It's time for Americans to take back America, don't you think? Thanks all. God bless you all who have been treated in this fashion by Heartland, but consider that some way, in some fashion, the ones who did this to you WILL get their just rewards.

The we take care of our people was supposed to be in parentheses but didn't show up in my post. 

I am sorry for all of you. I had the miserable experience of working for Heartland a few years ago. I stayed only 6 months so I didn't have to reimburse them $2000 for their flying me to Toledo for training (what a joke that was) me. For those of you who want to write their clients, be careful. It technically could be a violation of HIPAA. Instead, write the newspapers where the client is located. You can bet that their staff members read the letters to the editors. A letter to the client could just get buried by the administration. I know of at least 2 instances where a client was outsourcing to India, but their staff was unaware of it. Do not, of course, mention the name of the client. Call it a local medical facility or a medical facility located in this state or area if there is only one medical facility in that particular town... something like that. It has been a few years since I worked for Heartland, but while with the company, I edited reports typed in India. If any of you want to E-mail me with the city and state (no other information) where a client is located, I will be happy to write a letter to an Editor too. Best of luck to all of you.
HCR Manor Care is the mother company for Heartland, Inc., they are NOT BROKE by any stretch of the imagination.
Heartland MTs.....I want to ......sm

tell you how sorry I am for your situation.  Take some satisfaction in the knowledge that eventually Heartland will realize they made a grave mistake by outsourcing all their work overseas. 

If you are interested in working for a 100% US company, perhaps I can help you.  Just drop me an email through the board here.  Good luck to all of you!! 

YOU are so right. I have said all along from all the posts I've seen from MQ to anyone else. They cry gimmee, gimmee, gimmee. They don't get what they want, so they bad mouth the company, but OMG, don't even think of working on weekends (except maybe every once in a while), or a holiday, or after 5 pm. If that's the schedule they have been looking for, they are in the wrong field. You can't watch soaps and eat bons bons while you transcribe. I basically work the same schedule I did IN a hospital, usually all day Saturday and I work from 5 a.m until I have met my own personal quota. This is a good field but I think it has been trashed by those who thought it was a cushy way to make easy money. Wrong, wrong, wrong. It takes as much dedication to do well at home, if not more. I agree some of the companies have taken advantage, but by and large, a lot of these people do a lot of stuff they wouldn't do or couldn't get away with while working on site.
Heartland MT
I am suppose to work today but who knows what will be in store for me. Standby or work.
More on Heartland
Why do the hospitals that contract with Heartland allow the work to be in India?  I know there are hospitals out there that do not want the medical records overseas.
Not from Heartland but if it was me sm
and I could afford it, I would take the rest of the summer off and collect unemployment.
Does anyone have any recent information? TIA
Wondering who bought them...


Heard a rumor that Heartland is going to close down its HBT in India. Can anyone confirm it as a rumor or otherwise.


Heartland reply
I worked for that company for about 4 months and they were a JOKE!! I am talking in the first few months I had 8 different accounts and they were constantly changing the formatting/something about them daily and you had to run off about 150 pages everyday. I NEVER once got the same doctor EVER!! I typed on 4 different accounts all in the same day and they all had different formatting. It was a nightmare! I would not go back to them if they paid 20 cents a line!! RUN FOR YOUR LIFE!!!
Heartland sold
HIS employees - watch your backs - they have sharp sticks to put into your back while smiling to your face!
Why on earth would you think this?
As far as I know, they are not. Heartland is now up for sale, however. Could it be possible that TransTech is interested in buying it?
I love Heartland
Thoughts about Heartland....

Has anyone worked for this company? What are their strengths and or weakness? I have been offered a position with them. I need an honest answer please!

Heartland Woes

Alright, I think I've decided to leave.

My issues: Software is horrendous, client’s specifics are 60+ pages (which you need to know about 4+ inside and out) and not even to mention the so-called "supervisor" who reminds me of a mall rent-a-cop - obviously not a transcription background. I don't know if I should stick around until they are sold in case it would get better or do I just walk away from this?

Any other MTs out there that felt this way about Heartland and what/where did you go?  Does it get any better or are all national companies like this?


RE:Heartland Woes
No. Transcription companies in general are not at all as you describe in your post. I cannot even dream to commisurate with you on your job issues.
Info on Heartland
I have read the board on Heartland and was wondering if anyone out there has a recent good view on them as a company?
Does anyone know where Jennifer from Heartland went?
Duh, they bought Heartland...