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Serving Over 20,000 US Medical Transcriptionists

God bless all of you (soon to be former) Heartland employees! The only way

Posted By: Pokey on 2006-05-09
In Reply to: Heartland... now what do we do? - NiceGirl

I can think of to hope to make any kind of change in this kind of situation is to keep writing letters to congressmen, newspapers, etc. and keep the situation in the public eye!  Also, vote for candidates that are not corporate puppets from the president on down!  It is scary.  I have a great job with what seems to be a great company, but there is no comfort there because, it too, could disappear in a heartbeat!  I empathize with you all and wish you the very best of luck!  Times in America sure are hard these days and are getting harder! 

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Thank you on behalf of all of us former Heartland employees...
to read your words and others below, makes everything seem brighter. It is very appreciated and I wanted you to know that.

Thank you,
Attn: Ex-Heartland Employees re: the WARN Act

For any MTs who have been laid off from Heartland or anywhere else, you might want to look into the WARN Act at the Department of Labor web site, www.dol.gov.  There might be resources available to help you.

Response to Heartland Employees (5/10/2006)
Dear MsAnonnie Mouse:

I’m sorry this response is so after the fact, but I just read your posting today.

I am an MT with years of experience and a 100% accuracy rate, employed by Heartland, and I lost my job to India. Although I have the luxury of working from home, I send my 2-1/2-year-old son to preschool to ensure my undivided attention to the work at hand. Therefore, I guess, according to you, I would be considered one of the shafted employees, worthy of your acceptance and attention.

Perhaps the quality of the reports you QA has something to do with the fact that they are from newbies who were not trained properly - not the fact that they are lazy or have no work ethic. That is not the fault of the MT, it's the fault of the training school and the company that hired them without enough prior experience. Everyone has to start somewhere, and I’m sure you had your fair share of errors and blanks when you first started out. The job of the QA should not be to judge or embarrass the MT, or “whine” about the blanks, but simply send out the corrections that the MTs can use for future reference. I would suggest you talk to your supervisor about the hiring practices of your company. Perhaps they can screen the MTs to ensure their qualifications meet your standards. By the way, if there were no errors to be corrected, you wouldn’t have a job.

Also, you have quite some nerve stating that these women whine about not being able to stay home and work because they have children. Did you ever think that perhaps they cannot afford childcare? Did you ever wonder if they are single mothers, willing to work instead of rely on public assistance, who can either pay the rent and buy some groceries or fork over money for preschool? Did you ever have to wonder how to work and be available for your special needs child at the same time? You did not lose your job via a conference call, not only worrying about your own situation, but listening to these other women panicking about how to provide for their children, which was, quite frankly, heartbreaking. If the idea of having children in the home while working bothers you, perhaps you should contact every school out there whose advertisements show a woman on the computer, in the comfort of her own home, working away while her children are in the same room. The at-home aspect of this profession was designed just for that - the luxury of working at home, and the training courses and schools promote this to attract mostly single mothers who cannot, or will not, send their children out of the house. Maybe you could again contact your supervisor and suggest that they do not hire women with children under the age of 5 who might get “under foot,” and forget about the ladies who have disabled and/or sick children - those kids are nothing but a distraction.

Finally, you should be ashamed of yourself for using this as an opportunity to insult any of these ladies (and some gentlemen). This was a corporate decision that had nothing to do with the quality or work ethic of the American MTs or whether they have children at home - it’s about a bottom-line cheaper price. If anything, you should count your blessings that you still have a job and be supportive of those who don‘t, since there is a very good chance that you could lose your job overseas. What happens when the companies trying to keep employment in the US are undersold by the companies who are not? Think about it.

In the meantime, stop “whining.” The blanks and mistakes are what keep your job secure, that is, until they train more people over in India to do it. Also, the high-and-mighty all-knowing attitude does not suit you, as it is ethic, not ethiic (and survive has only one “I” too).

On behalf of my fellow coworkers at Heartland, thank you for your support.
God Bless HIS MTs
Jennifer (recruiter) defiantly knew the in/outs of the software and client specs. I have already left HIS, but I could only imagine the hell that will break loose when she leaves!
God Bless You
Thank you for saying that we shouldn't be ashamed for feeling bad that we were overlooked at Christmas. It is so sad that our fellow MTs can't have compassion for their own kind. We are not all fortunate to have hubbies that help support us and pay our bills...or to buy us even a cheap Christmas gift. Is it too much to ask the people we make wealthy all year long to show some appreciation at Christmas? I don't think so. And God bless you for standing up for us.

Merry Christmas and thank you for validating our feelings :-(
you are kind to care for them; bless you.
this website has a tab you click to feed shelter animals.

Good luck and God bless! nm
bless their pea-pickin hearts
  they hafta getta custimir to kum 'n and say rah fir 'em 
Oh for sure employees, but not too often for statutory employees. Sorry for confusion.
Attn: Any Transcend employees or former employees
I have been offered a job with Transcend, but I am not completely sure about it yet and I need some input from you guys.  I have read positives and negatives regarding this company but alot of it was pretty old information.  Can anyone give me some recent feedback on them?    Thanks very much!!!
They have IC and employees, employees get benefits.
Good company. I am very happy there.
Does anyone like it at Precyse? New employees? old employees? nm
Has anyone heard of a company called Heartland Transcription out of Toledo?  A friend of mine has been talking to them and wondered about it, so I told her that since I was online right now I would ask.  Thanks! 
You MUST be their recruiter.


WOW! What paper was this printed in, the post doesn't mention it. Also age discriminations is llegal folks, and just fort he record HIS hired me and I am 58...make me wonder..................nola
I myslef cannot help but wonder what is going on with Heartland. I currently work for them and scared I will end up without a job.
Heartland does.
Does anyone have info or updates on what is going on at/with Heartland? I've heard about quite a few layoffs in the recent days. Thanks.


sometime back, there was a post in this forum regarding heartland's sale status. it refers to spi backing out of acquisition of heartland...

Medical transcription business booming
Anshuman Daga

Bangalore, February 20
Medical transcription firm HealthScribe India, which uses India’s large pool of English-speaking graduates to enter medical data on US patients, expects its revenue to nearly double annually over coming years.

“I expect our turnover to grow at 80 percent compounded annual growth rate for the next few years,” HealthScribe’s Chief Executive Officer Tony Hales told Reuters in an interview.

The company, a joint venture between Max India and Healthscribe Inc of the United States, currently does $6 million in business a year.

The booming medical transcription business has become a $ 6 billion industry in the USA.

Transcription professionals key in medical data such as patient histories or treatment into computers after doctors in the USA phone the transcription centre and verbally record their observations. Once keyed into computers the data is transferred back to US hospitals via e-mail.

Global Centre

India has become a global hub for medical record transcription business with the establishment of high-speed telecom links and its large number of English-speaking graduates.

The fact that wages in this field in India are only 15 percent of US salaries is the biggest draw for firms such as HealthScribe to set up shop in India, Hales said.

“Our (HealthScribe’s) only limitation for growth has been time and experience,” Hales said. The company was not adding more than 75 to 100 employees a month to ensure that the quality of work is maintained, he explained.

Hales said it takes about four years for a local employee to match the quality of work done by his counterpart in the USA.

Other foreign companies in the same industry with operations in India include US-based HeartLand Information Systems and CBay Systems (India).

The growth of such services has been fuelled by rising demand to maintain basic hospital data and records and use these as legally recognised documents for US doctors to support medical decisions. Reuters

Who is spi? Thank you.
Heartland... now what do we do?

So... what do we do now guys?

So sorry to hear about what happened.  They will lose their clients.  Are any of you from MS, AR or TN???
I'll bet the we take care of our people people have even them beat dirtwise.
Very sad, well-written. Please, please, forward this to former Senator John Edwards at OneAmericaCommittee.com. Please browse the site and familiarize yourselves with the work the Senator has been doing. I believe HE REALLY CARES. Please anyone who has the time, browse the One America site. You can sign up for updates from them and help by signing petitions and just spreading the word. It's time for Americans to take back America, don't you think? Thanks all. God bless you all who have been treated in this fashion by Heartland, but consider that some way, in some fashion, the ones who did this to you WILL get their just rewards.

The we take care of our people was supposed to be in parentheses but didn't show up in my post. 

I am sorry for all of you. I had the miserable experience of working for Heartland a few years ago. I stayed only 6 months so I didn't have to reimburse them $2000 for their flying me to Toledo for training (what a joke that was) me. For those of you who want to write their clients, be careful. It technically could be a violation of HIPAA. Instead, write the newspapers where the client is located. You can bet that their staff members read the letters to the editors. A letter to the client could just get buried by the administration. I know of at least 2 instances where a client was outsourcing to India, but their staff was unaware of it. Do not, of course, mention the name of the client. Call it a local medical facility or a medical facility located in this state or area if there is only one medical facility in that particular town... something like that. It has been a few years since I worked for Heartland, but while with the company, I edited reports typed in India. If any of you want to E-mail me with the city and state (no other information) where a client is located, I will be happy to write a letter to an Editor too. Best of luck to all of you.
HCR Manor Care is the mother company for Heartland, Inc., they are NOT BROKE by any stretch of the imagination.
Heartland MTs.....I want to ......sm

tell you how sorry I am for your situation.  Take some satisfaction in the knowledge that eventually Heartland will realize they made a grave mistake by outsourcing all their work overseas. 

If you are interested in working for a 100% US company, perhaps I can help you.  Just drop me an email through the board here.  Good luck to all of you!! 

YOU are so right. I have said all along from all the posts I've seen from MQ to anyone else. They cry gimmee, gimmee, gimmee. They don't get what they want, so they bad mouth the company, but OMG, don't even think of working on weekends (except maybe every once in a while), or a holiday, or after 5 pm. If that's the schedule they have been looking for, they are in the wrong field. You can't watch soaps and eat bons bons while you transcribe. I basically work the same schedule I did IN a hospital, usually all day Saturday and I work from 5 a.m until I have met my own personal quota. This is a good field but I think it has been trashed by those who thought it was a cushy way to make easy money. Wrong, wrong, wrong. It takes as much dedication to do well at home, if not more. I agree some of the companies have taken advantage, but by and large, a lot of these people do a lot of stuff they wouldn't do or couldn't get away with while working on site.
Heartland MT
I am suppose to work today but who knows what will be in store for me. Standby or work.
More on Heartland
Why do the hospitals that contract with Heartland allow the work to be in India?  I know there are hospitals out there that do not want the medical records overseas.
Not from Heartland but if it was me sm
and I could afford it, I would take the rest of the summer off and collect unemployment.
Does anyone have any recent information? TIA
Wondering who bought them...


Heard a rumor that Heartland is going to close down its HBT in India. Can anyone confirm it as a rumor or otherwise.


Heartland reply
I worked for that company for about 4 months and they were a JOKE!! I am talking in the first few months I had 8 different accounts and they were constantly changing the formatting/something about them daily and you had to run off about 150 pages everyday. I NEVER once got the same doctor EVER!! I typed on 4 different accounts all in the same day and they all had different formatting. It was a nightmare! I would not go back to them if they paid 20 cents a line!! RUN FOR YOUR LIFE!!!
Heartland sold
HIS employees - watch your backs - they have sharp sticks to put into your back while smiling to your face!
Why on earth would you think this?
As far as I know, they are not. Heartland is now up for sale, however. Could it be possible that TransTech is interested in buying it?
I love Heartland
Thoughts about Heartland....

Has anyone worked for this company? What are their strengths and or weakness? I have been offered a position with them. I need an honest answer please!

Heartland Woes

Alright, I think I've decided to leave.

My issues: Software is horrendous, client’s specifics are 60+ pages (which you need to know about 4+ inside and out) and not even to mention the so-called "supervisor" who reminds me of a mall rent-a-cop - obviously not a transcription background. I don't know if I should stick around until they are sold in case it would get better or do I just walk away from this?

Any other MTs out there that felt this way about Heartland and what/where did you go?  Does it get any better or are all national companies like this?


RE:Heartland Woes
No. Transcription companies in general are not at all as you describe in your post. I cannot even dream to commisurate with you on your job issues.
Info on Heartland
I have read the board on Heartland and was wondering if anyone out there has a recent good view on them as a company?
Does anyone know where Jennifer from Heartland went?
Duh, they bought Heartland...
Heartland - Gemstar
Heartland Layoffs
Were you aware that they already laid off about 30 US-based MTs at the beginning of APril... with only 1 week notice?

I was one of them. They lost an account and simply dumped everyone for whom it was a primary account. They begged all of us to take on secondary accounts not long before that, but at the time of the layoff call they said there was no work on any of the secondary accounts. And, BTW, your conference call sounds exactly like ours.